ScoreSense.com review: money taken out of my account without my permission 323

I had the sme problem and received my refund. First of all i believe that there are two different numbers for this company, and when you call on one of those and mention it on the other number, they tell you we have no record of you calling to cancel. They also like to say that you received an email warning you to call on time so that you don't get billed, i received an email from them but there was nothing that says i need to call. So anyway, send them an email and explain. BUT i would recommend to change your credit or debit card with new numbers asap so that they can't take out any more money from your account.

Hi Erika,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

I have been charged on my debit card twice for services that I did not ask for . This has been the third time Score sense has taking unauthorized payments out of my account without permission, and I would like my money back. I have called and talked to 2 agents there already the first time the young lady said she would cancel the trial. Here it is another month and they have done it again. I called my bank once again and me and the associate for the second time from the bank called the lady at score sense and says she doesn't have record of me calling, but my bank associate does, because they record all calls that were made. And they have record that we talked with an agent once before for another incident such as this one with them last month. I feel like I am being forced to pay these people for a service I don't want. I need my money back I don't have money like that to just give away. this is fraud and highway robbery.

Hi Beatriz,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

I DO NOT WANT THIS SERVICE . YOU LIED ABOUT THE 30 DAY TRIAL PERIOD AND I WANT THIS PAYMENT WITHDRAWAL.. I DO NOT WANT ANYTHING TO DO WITH PEOPLE LIKE THIS. I WILL TELL EVERY BODY I KNOW ABOUT YOU AND HOW YOU DO WITH THE TRIAL PERIOD AND THEN BILL YOUR BANK BEFORE THE 30 DAYS IN UP. RUN FROM THIS COMPANY THEY LIE ABOUT WHAT THEY DO AND HOW THEY BILL YOUR BANK.
i HAVE BEEN TRYING TO GET THIS COMPANY TO REFUND MY $91.85...THEY ARE THEFTS...

Hi J. Valentine Barrett,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

I signed up for the service on July 15th. My seven days were up on the 24th. I called and admitted I was a day late but I wanted to cancel the membership because I am in the middle of a refinance and I cannot use the service as previously intended. The Customer Rep was nice and offered to refund the 29.95 charge, and would give me her employee discount of 12.95 to continue. I agreed. July 26th I get an email stating the refund was not approved by the executive team. I called to inform them to cancel the membership, but not before being badgered to death by another Customer Service Rep. I finally grew tired of her continuing to try to sale me something, si I interrupted her to say no, I do not want your product. She finally agreed to cancel it. I thought for about a minute and called back to ensure I had the service for the month I paid the 29.95 for. Only to be told that when you cancel, you cancel at that point. I was charged 29.95 for 2 days of service. I was told by the Rep on my last inquiry that she would still try for a refund and she understood why it is unfair. We will see...unbelievable. These people are true scammers.

Hi,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

Hi David,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

Hi Nadine,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

[protected] contact this number tell them your problem and they gave me an instant refund this is the parent company one technologies

Hi,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you for the information, I was thinking of using this, you just saved me from putting myself in harms way.

Hi Roy,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

I find that anything you experience, on the Internet, you have to read the fine print ! A lot of Scams.

I was shocked to see a 29.95 charge to my debit card., I never gave them my card number, I never authorized a withdrawal. How did they get my debit card number ? . Their web site said AFTER 7 days they would charge you, They didn`t wait 7 days! and where did they get my card number? I will be willing to take them to court, I can`t stand people who TRY to take advantage of other people. Sick individual`s, they belong in prison, better yet HELL.

Hi Warren,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

Hi Jonathan,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

From my account $29.95 per month had been deducted over a year for Scoresense. I have no idea who they are and what they do. When I contacted by phone, they only refunded me $1.00. They took the money from my account over a year without sending invoice or any other transaction receipt.
This is pure scam and rubbery. I have reported dispute to my bank.

I was trying to get a copy of my credit report to see exactly where I stand. I would like to work on it and raise my score. We are judged in so many was by that score. I pay more in car insurance and home owners insurance also it affects some companies from hiring you. I received the web address from this company through my insurance company. It said to contact them for a FREE CREDIT REPORT.
I thought it was legit . But of course, you all know that they are a SCAM. When the screen came up that it cost $1. I immediately called them and canceled it. I was given a confirmation # by phone and also an email. Stating that it was not being taken from my bank acct. Sad but true, it did go through my acct. that had a balance of .68 cents. Which cause an overdraft fee of 30.00 to be charged .
I know you probably think I am some low life having that low of a balance, however I am a recent widow. I was off from work for a year taking care of my husband that had lung cancer.
I am just trying to get everything straightened out. And these vultures are taking advantage of people. HOW DO THEY SLEEP AT NIGHT? Is there anyone out there that can help? I know mine is only going to get worse... I expect to see the 29.95 start coming out soon.

Hi,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

Hi,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

Hi Richard,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

Hi Richard,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

I keep getting 29.95 each month out of my checking account from scoresense. I did not approve this and would like to stop it as I am not working right now and cant afford it. I cant find a number to call and cancel this. I will call my bank so hopefully they will not accept next month. Barbara Griggs Jackson, Mi

Oh they did the same thing to me and I don't get any money back I got a hold of them and they made it sound like I would get a refund two days latter I get email saying no refund. They truly are rip offs I didn't even us there help for nothing and I got charged 28.95 for two months before I seen it on my account they are very sneaky.

I just called and cancelled my free trial membership with scoresense. The first representative answered friendly and conversational but when I told him my reason for calling for cancellation he hangup the phone.
I immediately telephoned again and got another representative named Luis, I told him that I would like to cancel my free membership, he wanted to know the reasons and took my information but I insisted for an email confirmation regarding to cancel membership. Luis started to sell more membership products. I felt pressured to buy membership at lower rate with more features even though I only want to cancel the free trial.
Scoresense is gullible, not professional, and money hungry they don't care about anyone credit scores if its good or bad. There interest is for membership only. No one should feel pressured cancel a free trial.
I wouldn't recommend scoresense, bad business practice. I checked my email and no confimation of cancellation.

Hi,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

The same thing happened to me, they deducted $29.95 a month since August 2012. Total scammers, when you call in the all give the same line about corporate having to approve it.

I needed a credit report told it was 1.00 they took 29.95 one month I called said they will cancel it so called membership ( never was told i was a member) This month another 29.95 for whatever I don't know. So far this has coasted me 120.00 2 times into my overdraft. Did not know nothing about this!

this is happening to me and i talked to them and they told me I'm not even a member and still they take out money they said it was 1.00.

You are all idiots. I love the service. When you put your card info on the website a whole half of the screen tells you all about the 7 day trial. It says nowhere a 30 day trial. Then the next screen clearly explains that if you don't want to be charged that you have to call and cancel. You all then clicked the box to accept the terms and conditions. Here is the kicker. The box you clicked says that you have read, fully understand, and agree to the terms and conditions for use of the service. So basically you all need to learn to read. But the they go one further and send an email to whatever email you signed up with telling you exactly when you will be charged if you don't call and cancel... They literally spell it out for you multiple times... But I guess you can't fix stupid

I bought my credit score for $1.00 today I find a charge or $19.95 on my card. I called & was told I received an email that I would be charged in 7 days for their service & a welcome pack. I never received this at all. I am tired of companies trying to rip off the consumers like this. I let her have it on the phone. I am expecting a full credit in 2 days if I do not I will call back & make sure they give me my credit! Don't use this scam site

They charged my account the $1.00 and it was not credited back as the ad said it would be. Also took $29.95 out of the account 7 days later as a membership fee. I did not sign up for this. It was to be a one time free credit check. Then when I try to call them about it when I got my statement I was put on hold. I finally hung up after 23 minutes. This is really bad.

I agree that this company should be shut dow
lithonia GA

Money was also taken from my account by Scoresense without my verbal or written consent. As soon as this fraudulent transaction took place I contacted their customer service department and spoke to a floor manager named Michael who callously told me I would not be re-imbursed for my loss. Frustrated and infuriated, I called my bank and spoke to the claims department. I am awaiting resolution. I will also be calling the Better Business Bureau. Like most Americans living in these times of economic adversity I don't have $29.95 to toss into the wind. I will think twice before I respond to any more ads that claim to be FREE!

Its not a Scam People just need to learn to read everything before they assume things are free. 5 out of 10 f its asking for your credit card then its not free and there is a catch. they send you letting you know that its gonna charged by email.

Called to cancel membership. Was talked into keeping it, then after reconsidering I called to cancel membership again and asked for a refund. Refund was denied, membership was canceled per request and a month of services was paid for, which was not wholly used and the one service that was used was just a link. Expensive for something you can do on your own.

THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH! DO NOT USE THIS COMPANY! THEY SCAMMED MY GRANDMOTHER INTO A "FREE" CREDIT REPORT AND BEING ALMOST 70 YEARS OLD THEY TOOK FULL ADVANTAGE OF HER! SHE IS OLDER THEREFOR SHE DOES NOT BELIEVE IN BANKS SO SHE ASKED TO USE MY CARD. SHE WAS TOLD ONLY A $1.00 WOULD BE CHARGED UNTIL THE MEMBERSHIP WAS OVER THEN IT WOULD BE CREDITED BACK. HOWEVER THIS IS NOT THE CASE AT ALL. A WEEK LATER I WAS CHARGED $30.00 AND WHEN CALLING IN AND SPENDING ALMOST 45 MINUTES ON THE PHONE BEING TRANSFERED TO MULTIPLE PPL. I WAS TOLD IF I WANTED MY MONEY BACK THEN I NEEDED TO WAIT FOR SOMEONE TO EMAIL ME LETTING ME KNOW IT WAS APPROVED IN ABOUT 2 DAYS OR SO?!? ARE YOU f***ING KIDDING ME? YOU CHARGE MY CARD WITHOUT MY AUTHORIZATION AND TELL ME ITS GOTTA BE APPROVED? f*** SCORE SENSE AS WELL AS THE TERRIBLE STAFF I SPOKE WITH (CARSON NICCUE BADGE:0043) AND (STEVE ARIAS BADGE:872) NOW NOT ONLY DO YOU HAVE A PISSED OFF POTIENTAL CUSTOMER WHO IS GOING TO MAKE SURE NO OTHER POTIENTAL CUSTOMERS USE THIS COMPANY, NOW YOU HAVE ANOTHER COMPLAINT, YOU WILL HAVE TO PAY AN EMPLOYEE TO FILL OUT AND SEND BACK THE CHARGEBACK FORMS I FILED, YOU ARE PAYING FOR A 45 MINUTE PHONE CALL. I WORK CUSTOMER SERVICE AND I KNOW HOW THINGS ARE SUPPOSE TO BE HANDLED. HAVING STAFF THAT IS INCOMPETED IS GOING TO DESTROY YOUR COMPANY! I HOPE 30.00 IS WORTH IT TO YOU GUYS!

Hi Kathy,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 8PM CST
Saturday, 8AM to 5PM CST
Sunday, 12PM to 6PM CST

We look forward to assisting you.

Thank you,
ScoreSense