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ScoreSense.com

ScoreSense.com review: money taken out of my account without my permission 323

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10:37 pm EST
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I was scrolling through my bank statement and discovered a charge for $29.95 on December 28, 2010. I had never ordered or authorized any one to take $29.95 or any money from my account.

I have tried to contact scoresense to return my money to no avail. I am tired of these things happening. I have had subscriptions to magazines with money taken from my account despite the fact that I had never ordered any magazines. If you don't check your account, these people get away with it. It's so frustrating.

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323 comments
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Nadine Allerdice
Issaquah, US
Jul 26, 2016 7:14 am EDT

I was to get one FREE credit report. In order to get this FREE report, I was instructed to enter a credit card number. A charge of $1.00 would be refunded.. I didn't understand I was being duped and that I was going to be charged $29.95 per month for eternity. I am an old lady on social security. At no time would I subscribe to a service that matters not to me. I was curious for 'one FREE' report but that was the extent of my wants.

For the reason I was scammed and misled, I expect a full refund.. Refund to credit card you have on file.

YOUR ORGANIZATION should be ashamed of themselves! Taking advantage of people who are trusting and not aware of the many shenanigans that are perpetuated by people like you.

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Connie K Kooiker
Evart, US
Jul 26, 2016 7:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Score sense to money out my husband an my account before we gave them authorization for them to do it. I just talked to score sense that people told me with fraud score sense would pay the customer a million dollars . So does that mean score sense will pay my husband myself a million dollars. I will not ever go thru these people again for my credit score. These people lie to you. So I would like my $29.95 for my husband so called account an my $29.95 for my so called account plus the $4 they took out also. This company is a FRAUD company. Thank you

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Richard H Kooiker
Evart, US
Jul 26, 2016 7:14 am EDT

I was misleading on this website. They took money out of my account not just once but 4 to 6 times. They took $29.95 out for my report an $29.95 for my wife report. Then they took money out for what ever. That was $4. They couldn't even show me my credit score.I had to figure it out my self. If I would have known this was such a FRAUD company I would of never alooked at there website. It wasn't even seven days an they had the money out of my account I would like my money back. This company didn't help me out at all.

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Shanay92
Rochester, US
Jul 26, 2016 7:14 am EDT

I have no History is company, I never signed up for Company. Money in the amount of 29.95 was taken out of my debit card account without authorization and distribution. It is an emeregency that The money is to get put back into my account. Customer service was contacted I did speak with a supervisor but I can not get in contact with corporate. Government complaint has been made and reference number is [protected].

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mary1952
Stafford, US
Jul 26, 2016 7:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They submitted a chart to my bank of 29.95 for a product tat they said was a $1.O0 to test before ordering the product. This has caused me to have a bank overdraft and my a bank, transfer that both caused a negative statement hen my bills was processed. I would like all my money returned to my account and no more taken . They should not be doing this to people.When I called the numbers it goes to voice mail and hangs up.

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Debtsucks
, US
Jul 26, 2016 7:13 am EDT

I am so angry at my self that I fell for this scam; posting a $1.00; 30 day trial to check my credit score; then two days later I was financially bitten by a 29.95 fee. Which sent my checking account into an overdraft frenzy; yes the company did (score) on my stupidity and they are senseless when it comes to refunding you're money; the only advice the bank teller told me was to cancel my previous checking account and apply for a new one so scoresense doesn't keep sucking my checking account dry

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pryest2107
norfolk, US
Jul 26, 2016 7:13 am EDT

i did not agree to become a member...and they took 29.95...from my account...it was for verication...want my money back...thank you

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Jun 17, 2016 3:43 pm EDT

I had a charge I didn't recognize on my checking/debitdard statement of 89/99, one phone call did the trick. I have to compliment these oversee's CSRs as they are much improved with their english compared to a few years ago.

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Warren Howard
Clemmons, US
Jun 17, 2016 5:02 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was paying Score Sense $9.95 through a small bank account I have on my own, separate from my wife and my combined checking account through another bank. This month they debited $29.95. When I called and disputed it, a lady said all she could see was $9.95. I explained to her that I was looking at the $29.95 charge on the computer, but it seemed to make no difference. She then said it must have been my wife that made the charge. I explained to her that my wife had no access to my card. That didn't matter either! It was like I was lying! Bottom line, I'm out $20. I told her I wanted the service stopped today! This company is a scam, and a rip off!

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Score Sense
McKinney, US
Apr 09, 2013 12:30 pm EDT

On and about March 15, 2013 I received a bank notice that Score Sense...was debiting my checking account for $29.95 per month.

As a result, I notified customer serviice to cease and desist...and to credit my account in the amount of $89.95.

They refused and l continue to debit my account for $29.95 per month.

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GMART
Charleston, US
Apr 26, 2014 11:33 am EDT

I called and cancelled my account with this company in January/February 2014 time frame. It is now
April 2014 and they have once again charged my account $29.95.

Of course they say they had never gotten any cancellation notice from me, According to Justin from the Mason City office, he will put in a cancellation for my account today April 26 2014 at approx 12:00. He is also requesting a refund, which I will never get... The cancellation number I was given this time is 8818140.

HOW MANYTIMES DOES THE CUSTOMER HAVE TO CANCEL THE ACCOUNT BEFORE THIS COMPANY ACTUALLY CANCELS IT"...? NOT TO MENTION LINING THERE POCKETS AT $29.95 A MONTH... IT'S GETTING A LITTLE TOO PRICY FOR A 70 YEAR OLD WOMEN WHO LIVES ON SOCIAL SECURIY!

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Karolena
Peoria, US
May 07, 2015 1:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My name is Caroline Flanagan I am 67 years old and this company is taking money for services I don't need. I don't have any credit cards so why would I need them. I live on very little money a month (555.00 ) and need to know how to get rid of these crooks. Help me please!

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rayrob
Aurora, CA
May 19, 2015 8:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

How are they getting the money off you, tell your bank to STOP payment, if that's the way there getting your money.

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Roy Imwie
Berkeley, US
May 20, 2013 10:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Have a reoccurring charge to my bank card. I did not authorize these charges.
Will have my card changed if this is not resolved.
This is a real slam to consumers, especially from a credit reporting concern.
This is an encroachment on privacy and borders on fraud and identity theft.

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Monice
Greenwood, US
Jun 11, 2014 1:14 pm EDT

I have been using scoresense and for the pass two month I tried to go on the website to check my credit report. I could not get on the website, a error kept coming up saying that I was using the wrong email address.So I didn't renew the services. So today I call customer services and see could they help me with my log in they tell me that there is nothing they can do until I pay my membership. Scoresense is a rip off they have taken money out of my account for the pass ten month, and now they wouldn't fix the error

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lifeop
, US
Mar 17, 2016 12:03 pm EDT

I called them over a year ago and tried to cancel, after three different agents they said ok but they would give me one month free. After that month they started charging me again. I called numerous times and they would put me on hold and later hang up. This month I tried it again and they hung up on me but within a minute I had an email saying account was cancelled

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edna dabbs
, US
Jan 31, 2016 7:49 am EST
Verified customer This comment was posted by a verified customer. Learn more

i wrote a complaint last night.a bout jobflag.com useing people . today i get another email after cancel out with them . i now have address i left my no# with scoresence.customercare today please call me

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juanita choyce
, US
Mar 14, 2016 12:03 pm EDT

I lost my bankcard, I called to see if my score has changed they never sent me info about there work, and I could not get any information until I give them new card information, these people are sick in the head, do not use these people. Everyone was not born last night.

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charles.phillips50
, US
Mar 11, 2016 4:23 pm EST

I canclelled this account, but they are still billing me. What do I need to do to get my money back?

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Polly Cochran
Thomaston, US
Feb 13, 2015 4:27 am EST

money was took of my debit card without my permission! please contact me at [protected].. thanks Poly Cochran

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123raokie
, US
Feb 15, 2016 10:38 am EST

on 02/11 @22:29 score sense took 39.95 from my account without my authorization and now it's coming to me where this fraudulent activity is coming from it's a HARP online application with no mention of any money and I have reported it to (IC3.GOV).

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Rogenabrwn
Hampton, US
Oct 30, 2013 5:27 pm EDT

This company claims I went on their website and opened an account and I never did, They obtained my information by fraud.

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Reviewer67413
,
Jul 26, 2016 7:14 am EDT

I have been receiving emails stating that my payment has been denied. I don't recall ordering or giving permission for my credit card to be charged for this service.

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Cherryl Smith
, US
Dec 18, 2015 4:41 pm EST

I demand a full refund or I will file a complaint with the consumer protection division of the State of Texas Attorney General's office. I did NOT authorize monthly charges.

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Samajt
, US
Nov 29, 2015 1:41 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have been charged for 39.95 month since July 2015 for a account I did not authorize. I did not knowingly open this account and want my money back.

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Reviewer41500
,
Nov 29, 2015 1:31 pm EST

Money has been taken out of my account without my permission. I deleted their email and today when I was checking my bank account I saw a charge for 39.99. Please help me with this. Oquenia testa

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Reviewer16830
,
Nov 18, 2015 7:00 am EST

Don't touch my checking account, I don't give you permission. I want to cancel this. I don't want it.thank you. lucasjim2@yahoo.com acc. no. [protected]

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William53
, US
Oct 01, 2015 7:16 am EDT

I was paying a fee of one dollar for house listening not not signing monthly payment

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Reviewer92151
,
Sep 25, 2015 6:09 pm EDT

Was charged $39.95 without my knowledge and the company will not refund the money.

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Nyk1213
, US
Sep 25, 2015 3:57 pm EDT

So, My Grandmother wanted me to check her credit score. I saw scoresense.com and I figured I would give it a try. I paid the $1 and got her score... As soon as I received the score, I put in for the cancellation so I wouldn't forget... Whelp, 7 days goes by and I forgot all about doing that, until I went to check my account and saw that the $39.95 was deducted... I called and the guy I spoke with was very nice and pleasant and put my refund request through... I then get a reply stating, "The refund was not approved because you requested the refund after your communicated billing date." which was actually TODAY. BUT, they did approve the refund for the $1, FROM 7 DAYS AGO! So, I called back and spoke with a Lady and she stated, "Your account was created 7 days ago at 10 AM, and you requested the refund at 1 PM. Therefore, it's is actually AFTER your communicated billing date. BUT, they will be so kind to refund me the 1 dollar from 7 days ago... Complete scam!

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do not steal my money
Navesink, US
Jun 24, 2015 7:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This Company are criminals! they stole my money and did unauthorized retrieval of 29 dollars every month !

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Astare
, US
Sep 26, 2012 8:21 am EDT

False advertising said 1.00 fee took 29.95 off my credit card without my authorization I dont know how they could get away with this. I want my money back!

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sueping
San Francisco, US
Aug 31, 2012 11:50 am EDT

They offer services credit reports & scores just pay 1 dollar, then i join in ask my credit score.
After a week, They charged my account $29.95 and automatic charged for 3 months till i got
my bank statement . Before i joined in the Website didn't show any Fee.

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Sue Hall
Kingsport, US
Jul 13, 2012 6:23 pm EDT

I went online to a credit check that was advertised strictly no charged and have had my Visa account charged twice for $29, 95 and $30.95 in June and July. I want to have this charge removed from my card. This is fraud.

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James Chaisson
Rock Springs, US
Jul 13, 2012 12:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had a withdrawal on my account for $29.95 and i didn't order anything from this site I want my money back ASAP!@

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Guska
, US
Jul 11, 2012 7:56 am EDT

I have never talked to them but they are charging me for services that I know nothing about. They are a scam company who you cannot reach by phone. I have reported them to my bank and the charges will be reversed I am sure. Somebody should report these people to the texas authorities.

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abdouraman17
New York, US
Jun 28, 2012 11:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was scrolling through my bank statement discovered a charge for $29.95 on June 6 2012 I had never order or authorized any one to take $29.95 or any money from my account, Thanks!.

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marie4m
wills point, US
Dec 24, 2011 3:40 am EST

was suppose to be charged a 1.00 for credit check for job application and now they are charging 29.95 a month to my credit card account with out authorization.

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doughboy11222
Brooklyn, US
Nov 30, 2011 4:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My account n was raped for 29.95 u.s dollars/cents.I did not authorize
or agree to any recent transactions or allow any memberships.
my phone is off right now but can be reached through my account now
at doughboy11222gmail.com

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Ann Mohler
Canton, US
Sep 27, 2011 3:43 am EDT

I am being charged for a service I never requested. All I was doing was trying to view-buy a car on line and the next thing I know I have a charge on my credit card for $29.95 every month for NOTHING! If I do not get a credit to my account I will take further action! I am sick of companies taking advantage of me when I request to cancel their services and still get charged. BBB will be hearing from me too!