Complaint Rating:

Company information:
Fitness Edge
Norwalk, Connecticut
United States

When I was unable to make my payment to ABC Financial for my gym membership at Fitness Edge, I called to cancel due to financial hardship. They instructed me to call ABC Financial to cancel my membership. Which I did and was told that I would need to pay my past due amount and that the membership takes 30 days to cancel and it must be in writing and that I would be responsible for the past due amount and the next month ahead. At that time, I was unable to pay both months, so sent my cancellation letter along with a check in the past due amount. I had many conversations with representatives at ABC Financial about my financial hardship and that even though it was a mere $68.50, times are tough and I cannot pay it right now. ABC took it upon themselves to NOT cancel my membership and continued to charge me $68.50/month. In my opinion, that is ROBBERY!!!