USA Locksmith Complaints

126 days ago by Dman [send email]

These guys (USA Locksmiths) are the biggest rip-offs around. They charged us $149.50 to cut a $26 lock off a scooter which took 3mins to cut. They charged $39.50 just to come out and my scooter was located 1.5 miles from their supposed location of 2 Watertown Rd, in Watertown Ma. I drove out to the location, to find a pizza place at that address. The additional $110.00 was the charge for cutting the lock off. COMPLETELY REDICULOUS! I was actually out of town when the service was being carried out. My girlfriend didn’t realize how much at all something like this would be and paid the guy because she felt unsafe standing alone with him at the location. He didn’t tell her beforehand that it would be that much yet when I called the company he works for they say that all their locksmiths are to let the customers know how much it will be before performing the service. This was not the case here! I have since called the locksmith directly and he’s hung up on my twice! Just from me asking, “how do you justify charging $149 to cut a $26 dollar lock that took you 3mins to do?” I could have bought a lock cutter at Home Depot for $40 and cut it myself if I knew it would have cost me over three times the amount to have them do it. So, I called the company he works for at the (617) 477-0294 (USA Locksmiths) which is actually listed as “24 Hour A Locksmith.” Such a dishonest operations! They have just been giving me the run around for days now. Every other locksmith I’ve called since quoted me a price of $40 to have the same thing done. Do yourself a favor and DON’T DO BUSNESS with these people. They all are thieves and liers!!! I've talked to a Lisa and a Brian in costumer service. Brian is apparently a supervisor who has directly lied to me on several occations. They don't want to do the right thing as a company, they want to hire Shady people to do Shoty work for outragous prices. They aren't even a local place, they just seem to buy up local number all over the US and port them back to their main number I think is located in NJ at 1-800-721-5131. Richard Lawson who apparently is the manager is supposed to be calling me back for 5 days now. I'm sure I'll never receive that call just like I've never received any of the others. I just want to tell my story and let people know that these guys are bad news and something needs to happen with shutting them down.

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