Complaint Rating:

Company information:
Canadian Tire
North Vancouver, British Columbia
Canada
canadiantire.ca

Canadian Tire advertised a three day special last weekend. They were offering an oilchange with sythetic oil and a filter for $29.95.

I live near Sechelt, but I planned to be away in Vancouver for the weekend. I aksed the stor in Sechelt if I could purchase the special in North Vancouver and get the oil change is sechelt when I returned home. They indicated that this would not be a problem.

When I went to the Canadian Tire store in North Vancouver on the Friday of the sale, I was told that they had not received their card vouchers for the oil change. I spoke to the General manager and he gave me his card and initialed it with the comment "Valid for Formula 1 100% synthetic L.O.F. at $29.99" on the card. I paid the required amount plus taxes.

I went to Sechelt store for my oilchange and was told I would have to go to North vancouver because it was store specific.

I complained bitterly to both the Sechelt and North Vancouver stores to no avail. Now I must make a special trip to North Vancouver to receive the service for which that I paid.