Complaint Rating:

Company information:
DirecTV
Louisville, Kentucky
United States
directv.com

My account was canceled in October of 2007 when I moved from Kentucky to Indiana. I specifically requested a they close my account (not suspend) since I was moving out of the state. I was not under any contract and my balance was paid in full. Recently (August 2008) I noticed an unauthorized charge drafted against my bank account on 8-1-08. I then checked my (closed) DirecTV account online to discover that billing resumed six months after I moved away for service to a residence that I no longer even lived at. I did not receive any service and the $137.93 charge drafted from my bank account was illegal an unauthorized. They even had the boldness to charge a $15 disconnect fee. I informed them that unless I receive a credit back to my account or a refund check immediately - I am going to contact the local media fraud hotlines to publicly settle this matter. I really do find it hard to believe that this is the way they do business and you can be assured I will NEVER be a DirecTV customer again as well as tell everyone I come in contact with they are a corrupt company.