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Wu-Yi Source Tea Complaints - Scam charges

Review all Wu-Yi Source Tea complaints

Wu-Yi Source Tea
Posted: 2008-06-04 by SUSAN SILLARS  [send email]
Scam charges
Complaint Rating: 83 % with 12 votes
Company information:
Wu-Yi Source Tea
Portage, Michigan
United States
Phone: 269-327-7501
www.wu-yisource.com

I would like to cancel my Wu-Yi tea order. I can not afford any more and have not lost weight. I tried the phone # they give you - but you can't get anywhere with it. They give you this web site only for correspondence to cancel. The receipt they sent me E-mail has the $185.00 printed on it - but NO order # or reference # or anything on it. This seems like a shady company to me.
Comments United States Unauthorized Charges
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Comments

 Sort by: Date | Rating
 529 days ago by Jean Wheeler  [send email] 0 Votes
I too, have been unable to contact anyone to cancel my order. I drank it for three days and it made me sick to my stomach. Now I have three charges on my credit card. My credit card that I called said they couldn:t do anything until I wrote them a letter. So I now will probably get more charges against my card. I understand the fda has charges pending agaist them. I certainly hope that something can be done to them. What a scam operation they have going!!
 3 days ago by   Karla H 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

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