Complaint Rating:

Company information:
Direct TV
United States
directv.com

One year ago I subscribed for the 2007 ESPN Game Plan. This year I noticed a charge for the 2008 ESPN Game Plan, since I didn't ask to renew it I assumed it to be an error. When I contacted Direct TV I was told that it was an auto renewal since I ordered it last year. I said this was never explained to me when I made the initial order and was not interested in this service. I was then told that one of my statements notified me of the renewal and that was my opportunity to refuse. I guess I don't sift through all the marketing literature in my statement to find where they can add charges to my account (who does this?). The customer service rep said the charges stand as posted - This is sneaky, shady and unethical marketing practices. I'm not paying for something I did not request or authorize.