Complaint Rating:

Company information:
Pep Boys
United States
www.pepboys.com

I had an appointment at the Pep Boys in Mechanicsburg, PA to have 4 tires installed on 6/30/08. I went in about 5 days before to make the appointment, and to get a quote of $240 for the full price including the sales tax. That is about $227 plus the tax.

Long story short when I dropped it off I was told that it would be $270 with the tax included. I said fine because I really needed the tires, and that the tires I was receiving were not eligible for the buy 3 get one free deal. Even though I received an ad in the mail saying every tire they sold was covered under that deal.

After the work was finished I was told the total price was $292. It seems that the second quote I received was without the sales tax even though I asked for the price with the tax.

Finally the person ringing me out asked around to find out that the person that quoted me "misspoke" about the total price. He gave me an "instore" discount of $100, dropping my total bill to $170 +tax.

Over the course of nearly 20 years I've had nearly 90% of my major car repairs done at a Pep Boys, but now after all of the crap that they put me through I will be rethinking that position. Except for the occasional needed auto part.