Complaint Rating:

Company information:
FotoConnection
United States
www.fotoconnection.com

Beware of bait and switch, outright lies about products and additional fees that they add to your order AFTER confirming it by telephone!!!

Report this sham store to the New York ATTORNEY GENERAL'S OFFICE AT THE WEB ADDRESS BELOW:

http://www.oag.state.ny.us/online_forms/complaint_alert.jsp

They currently have 823 BBB complaints and the internet is full of pissed consumers who have dealt with them. If the Attorney General receives enough complaints they will do a real investigation into this sham business and, hopefully, put them out of business.

I ordered a Panasonic Plasma HDTV -- the total was $886 and change, they called and told me that they would be shipping it, but I needed insurance. I asked if it was required and they guy said "no" but if you pay the $99 shipping fee he'd deliver the TV within 2 days. He then asked if I wanted a wall mount I said "no." Then he told me that I "NEED" a TV pedestal stand because the TV (TH-42PX80U) didn’t come with one. I told him I have a 50" model of almost the same TV and they all come with the same Panasonic Stand. Then he told me that they come with a generic stand and he would sell me the "official Panasonic stand" for $100.00. I said no and he confirmed the order.

Almost a week later, they repeatedly told me to "verify" -- when I finally verified they jacked the price to $1011 and change. I refused. He told me $886 was too low, and that $1, 011 was still a deal I wouldn't be able to beat. There were numerous other sellers with tax and delivery included for around $925 [less than $40 more than their price -- so it wasn't waaaay off]. I wound up purchasing the same TV from sears for $975 total [only $89 better than their promised price and $36 better than what they told me I wouldn't be able to beat]

Losers.