Complaint Rating:

Company information:
Best Buy
United States
www.bestbuy.com

I was in the market for the new computer was willing to spend $800 to $1600 for a decent computer. I found what appeared to be a great deal.

I bought a computer for $900 and if the specifications were accurate then this computer was a great deal.

I took it home and it stunk. Ran horribly and could handle programs that my 4 year old desktop can run smoothly.

I took it back and the supervisor talked me into buying a model that cost about $300 more. I was assured that if this didn't work I could bring it back and get a FULL REFUND.

Of course when I tried the computer out is was almost as bad as the first on purchased.

I brought it back and they said I could either spend another $600 on a model that would "surely" work. OR I could get a refund but I would be charged %15 fee.

I told them I was guaranteed a return with no fee if I was unhappy with this new computer. I must admit that the girl at the service desk was actually polite and respectful but she said firmly that she can not over ride the policy.

At this point I asked to speak with a manager. I waited for almost 40 minutes before he came over and before I could explain myself he just chuckled and said boorishly "sorry dude you should have read the fine print" and then turned away and chuckled again. I calmly explained to him I would not have sunk more money into another computer if I was going to be charged a fee.

He wouldn't listen and now I am down almost 200 bucks.