Complaint Rating:

Company information:
Family Readers Club
90 Country Road
Norfolk, New York
United States
Phone: 866-988-2582

The company called me repetitively for a week or so. I got phone calls from (321) 409-6058, (315) 384-4544, and (866) 250-2650. I was always missing their calls. When they finally got a hold of me, I fell for their scam. They lied to me and said that VISA and Bank of America had provided them with my information because I was such a good customer, but that is not the case. I do not know how they got my information.

I was told that I could get a subscription to 5 magazines for $49.95, but that I would only pay $4.95 for now. I was then told that on the 1st, $49.95 would come out and that it would continue to come out for the next 26 months. I thought this sounded like a good deal. Too good to be true is what I now know.

The company instantly took $49.95 out of my account. I called them back to report the "error" that they had made. I was told that I obviously was stupid and that I did not listen to them. I was also told that they had recorded the phone call and could prove that this is what I agreed to. First of all, I was called by three different people throughout the "subscription" process. I was called by the previous person's "supervisor." I have no idea which (if any) of the conversations were recorded. However, I never consented to them recording my conversations.

After trying to cancel and being told I could not, the person I spoke with told me to call (866) 988-2582. This is apparently the main line, but it is impossible to actually speak to a real person at this number. The automated system is a labyrinth of push this number and push that number until you reach a voice mail box that is always full.

Now, they will not let me cancel my account with them. I am being told I must wait to receive paperwork in the mail, which could take 7 to 10 business days. I am currently working with my bank and the BBB to get my money back and cancel my "subscription" to their services.