Complaint Rating:

Company information:
TipperHealth / Weight Secrets
Florida
United States

On 7-16, I ordered the Power Colon Cleanse and the Acai Nutraburst products together from an "add" that said when you combine these 2 products your weight loss is accelerated. I received the Acai Nutraburst on 7/23, but I never got the power colon cleanse. On 7/27, I called them to find out why I had not received it. I actually got through to someone. She couldn't find my order at first, so I pulled up my credit card to check. Not only had I been charged $3.95 for the S/H but there was another charge from WeightSecrets for $79.95. The $3.95 came from a company called TipperHealth. Both of these charges had a foreign transaction fee associated with them - so I should have known then that it was a scam. The girl (Beverly) told me should would cancel my order and all future orders and I was to receive an email within 24-48 hours with the confirmation. She also said I could keep the product because it was still in transit (provided a tracking # too). I asked why I had been charged $79.95 already because my 14 day trial was not over with and I had not received the product yet. She claimed they had not charged me, we argued for a minute then she put me on hold. When she came back she said she double checked and they had not charged me except for the $3.95. Before we hung up, she told me her name was Catherine (which previously she said was Beverly). I let it go because I was unsure if it was them or the Acai Nutraburst that had charged me. I called the Acai people who were very nice. They also said they did not charge me (said all their charges would come through as ebilling), but they cancelled my order and future orders and gave me a cancellation confirmation number (I also recived an email from them). Now I have called back to Colon CLeanse 4 times and never get an answer. I've been on hold for over 45 minutes and then get disconnected. I did not receive the product, did not receive the cancellation confirmation email and am out $80. I am disputing this with my credit card company (Bank of America) which has been very helpful! Word to the wise... never shop on the internet with your bank account number or debit card. Always use a credit card. You'll get more protection from the credit card company for disputing charges then you will if the money is already gone from your account.