Complaint Rating:

Company information:
Fry's Electronics
United States

I brought in my 2 year old Fujitsu Laptop for repair. I was told they determined that I needed a motherboard and it had to go back to the factory. They told me it would be 6-8 weeks to repair. Ok, I thought I'll deal with it. BTW- the harddrive already crashed once on this unit and needed repair but I digress. It has been now over 10 weeks and all I get out of tech support has been that its at our factory or its at their factory. It's always a song and dance with no answers. Getting to corporate has been a joke, I finally called the store mgr today. He is not in and they dont know when he'll be in...???????????? So I am awaiting a call today.