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Max White Teeth Complaints - SCAM |
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Max White Teeth |
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SCAM
Complaint Rating: 
Company information:
MAx White Teeth
Tomball, Texas
United States
Phone: 866-922-5522
Ok eveyone like all of you I have already posted my complaint and was charged the SAME $78.93 you were WITHOUT authorization! So go to the BBB website I'm about to give and file your complaint. It does take about 20 minutes or so, but WILL make you feel SO much better. Just knowing they will be FLOODED with complaints from ALL of us has some saticfaction. The web address is: http://www.trenton.bbb.org/
You will need their phone number (866) 922-5522 handy when you make the BBB complaint. It will help the THOUSANDS of HARD working people like you and me they are scamming RIGHT NOW!
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 United States |
 Unauthorized Charges |
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More Max White Teeth complaints
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| Actually, the Better Business Bureau that is handling complaints for this company is the South East Florida BBB because that is where the company HQ is located. You can go to http://www.seflorida.bbb.org/BusinessReport.aspx?CompanyID=92012415. |
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| What I did was went to the BBB for Texas...cause that's where I am. Then after putting in the phone number I have for them...866-922-5522, it automatically sent me to the link I posted. So maybe there are SO many, that there are several BBB locations joinging in the cause? I'm not sure just trying to help. |
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| There are so many complaints against this company its a wonder they are still in business. I just posted my story. Maybe it will help you too. Go back to "Latest Complaints" here. |
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| It may not be a SCAM but the marketing program they are using is unscrupulous. However I did find the secret to dealing with this company is to use the terms and conditions against them and hold them to the returns and refunds policy they have posted. I was able to get back $70 of the $79 I was charged. As for the Colgate products that were supposed to be included in the "free trial", they were never included. I was charged for a 30 day supply of product after the trial, was able to obtain my refund and was told to keep the product when it arrives, but I have yet to see that 30 day supply shipment to arrive in the mail. I don't know if it was just held up in transit or if it was ever mailed in the first place. |
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I do hear what you are saying and I HAVE owned a company before. However my public relations was FAR better and if you work with people and apologize (even IF the customer is wrong) and deal with them in a respectful and courteous way... then they will respond also in that manner. Also...if SO many people are having the same issues with NOT seeing or understanding...I think as a business owner, I would have my advertisers do whatever they needed to to make it more clean and noticeable. Then the customers they got would be long term..not angry short term.
They have even changed their name to "Whitening Brites". I also had one of the reps. mistakenly say "we've had a LOT of you people calling and it IS in the term and conditions" . Well that to me say they KNOW there's a problem in communication somewhere that NEEDS fixing. They are preying on people being to "busy and trusting" to dig into the REAL deal. |
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1. You are overlooking the tactic they use of a timer counting down to when the special offer of a free trial expires. The customer only has about 4 minutes to fill in all the forms and credit card info. Taking one's time a reading carefully the terms and conditions is something this company does not want the customer to do. So the customer just clicks the "I have read and agree to" box and places the order. Afterward the customer is made to feel like they just stepped into a bear trap with both legs (and their wallet).
2. I do agree there are other companies that use the free trial followed by a membership marketing and do it well. I just saw a commercial for Video Professor on the TV. He uses this. CD and DVD clubs use this. But they all take the time in their presentations and literature to explain it all to the customer up front. They don't hide it in the small print and then blame the customer when they complain.
3. I think what the people who have posted complaints about this company mostly feel is taken advantage of and then when they call for some answers they are treated to rude, inflexible, and sometimes untrained agents who are most likely under a lot of stress. And when they ask for a supervisor they get obvious lies. And then if they call back to speak to a different agent, they get a completely different story than they were told by the first agent. That makes the customer even more certain they have been scammed. If the customer service agent would be courteous, professional, and service oriented (better trained to deal with customers), there would not be so many complaints. Customer service is an art form and it takes raining and practice to develop those people skills. I know - I have worked in customer service for years. I have dealt with irate customers, on the phone and in person, and many times have ended the conversation with a happy customer. When it happens its great and when they ask if in the future they can deal specifically with you, its really great. I have also had the customer that no matter what you do there is no way to please them ever.
People just want to be treated like people and not like prey. That is the difference and the problem with this company. Anyone agree with that assessment? |
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These companies prey on busy folks and little old ladies. These companies know what they are doing and bank on it. They know damm well that the ordinary public (me) don't always read all the fine print.
I finally got my due credit with hours of deliberation and threats.
This company should be shut down!!! |
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| Charismatic, you should be ashamed speaking like that to anyone. You can say what you think and feel without giving the Obama "Stupid Americans" speach! Companies like them DO hope and pray we WON'T take the few minutes and read. They also are very good at what they do by putting you at ease with their AD. I too fell prey to their tactics. However, it won't happen to me again. I figure that I learned a very valuable lesson. My husband doesn't "hold my hand" but did warn against Internet scams. I should have headed his warning! I feel foolish and ashamed that I didn't research them first. If I had...I wouldn't even be reading this now, cause I would have known better than to let it go any further. |
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hi charlene, ,
I understand your frustration with this sort of company because I've let myself get burned purchasing things online with those 2 or 3 day free or $1 or $2 trial for "yadad product:' and got whack for that followup charge. Though I believe these trials are designed to for people like me who simply didnt take the time to write everydown.
But like Charismatif said I pay close attention to the agreement. But hey, just letting you know it happens to all of us. I am the king of all sorts of fees due to my neglect.
It looks like your are taking the appropiate measures to resolve this. But Charismatic is only trying to help using the devils advocate method which is very effective. I would just whatever you can from her suggestions and so on.
In the scheme of things, Charismatic was very helpful ESPECIALLY NOT SUGARCOATING. I put that in caps because I've seen her and other take alot of verbal abuse and don't derserve it.
The Obama ordeal or gloobal worming, o;r whatever is immaterial. The ball is in your court. What are you going to do about at this point.
You debate all you want but that question will await you.
Hey mr Jason, if you around., I would suggest tyring to follow this. You are not the site troll ok. Try not to think like that. I am very confident that your going to be civil and show other on this site you are here to help. If you wanna post after me Mr Jason. thats fine. but its going to nice and make me happy. Remember what we told you about snitching and it's great that you frown apon ok. Because there are people that run to the addy's solely to get someone they dislike IP banned. Those kind of people will laugh at you when it happens.
Charismatic great job. That last paragraph was to refresh Jasons memory about unpleastantles;s of being banned. I probably put that in a differant post.
take care now
geo |
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Well George, like you...it's taught me a LOT! I think feeling foolish about not realizing the consequences of our impulse buying leaves you feeling angry. Whether it's correct or not...that's how I feel. Yes, I also agree that what Charismatic is saying is the truth, but will be lost when someone is being spoken to in a harsh manner. I think that saying it in a nicer way would be more fruitful. When you have them on the defensive...the meaning is lost. We already feel bad enough without the nasty remarks.
As for the politics statement...my bad. I just am SICK of hearing how bad Americans are! I did not vote for him. If you vote...you have a right to complain. This is not the place though. That's all I will say on that.
I just wish there was a way to get future targets to READ the small stuff without learning the hard way. Although, this is exactly why I'm wiser today on the subject. |
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READ...according to you... I (an American) am to STUPID to read! I can see that you are not a person who ever admits you are wrong. I admitted my wrongs, and have moved on. Maybe you are defensive because you work for them? I don't really care. I tried to get you to see that we (the not as smart as you people) feel bad enough and have paid dearly for our mistake. I think that pretty much everyone here who has made this mistake...won't do it again. I do not understand why you must be so hateful.
My guess is that YOU have done this too at some point and are hiding behind your mouth. I think it's sad that you can't be a more pleasant person.
If you HAVE been in our shoes...then you have no room to talk. If you haven't...then you have no understanding and I'm waisting my time trying to be nice. Go be bitter somewhere else. |
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now charlene,
I know you are having a bit tough time at the moment and I just want ot let you know I am not here to flame. Just take some deep breaths very slowly or maybe somewhat slowly, and then close your eyes and think happy thoughts and how you are going to evenually succeed in getting full credit from that not so kosher company.
sometimes disagreements occurs charlene its just human nature except for me of course, rofl just joking. are you starting to smile as you read this i hope, well just remember we are The consumers and we will bond together as one big unit and let corporate america know that we are well still in the dark ages, but the point is charlene. you are a warrior in the midst of not only for yourself but those scared individual who are afriad of the Bigbusiness.
peace be with you charlene
lets us know how everything turned out
we are with y0u |
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Well there ya have it...having a heart and caring...is a handicap! I'm proud to be an American. I'm proud to be a nice person who happens to care for my fellow man. I even am proud that I'm not like you. You can use those BIG foul words all you want to. I don't need your advise, your opinion OR anything else you may have to offer. I have a great life, husband, kids and my life is full & happy. I have made a few foolish mistakes. One of which was speaking to you. I KNOW that you can't rationalize with an irrational person...see there I go making ANOTHER mistake.
You just have a blessed and GREAT day...ya here! |
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goodevening charlene.
Just thought I would check on your status. It looks as though you are making a little progress though a bit high strung. Its good that you ended the post wishing another person a greatday because I believe that there was some denial., sure you dont need advice, but certainly alot others insights were certainly appreciated by y ou. But when your ready to admit that it is ok to ask for help you feel more humility.
godbless all, saying a prayer for charlene who is almost fully recovered, good job |
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| Well you AND your buddy "the perfect one" both have a WONDERFUL evening. No denial here, just tired of people like her thinking they are SO much better than the rest. I guess you want that title now huh? You guys will have to duke it out. I want no part in it. I actually have a life and was only in here to help others find a way to the light at the end of a LONG dark tunnel. Although I'm not yet there, I do think that I've come to terms with it in MY way. Sorry it's not the way you guys would like me to do it. I think this has gotten WAY outta control and it's not my cup of tea. Although I don't have "rose colored glasses" on anymore, I still do not feel comfortable with hostility either. |
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Hey lidman nice post earlier, you should have posted on this thread because you are somewhat familair with this company,
cheers to all |
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Good morning Charlene!!!
Are you feeling alot better today I hope? I was a little concerned yesterday after your last post. But I thought it was best not post another comment and give you your space.
Sometimes, a good nights sleep can do wonders to the somewhat off the spiritual path, justbcuz.
Feel free to write to let us know the progress you've made both spiritually and monetarily.
May the Schwartz Be With You Charlene
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Unfortunately, you DID agree to the charges when you did not follow thru with deactivating the auto shipping program. It is a consumer's responsibility to read all information regarding a product. I went to the website and found the below information. This is NOT a Scam but lack of consumer's ability to slow down and read all important information on the product.
You might not realize that you are also signed up for another program that is marketed with this product.
Please also sign me up for AxisWellnessPortal.com Risk Free Trial
**For today only, we are also offering you a trial subscription to our Access Wellness Portal (AWP)--the premiere health and wellness website on the Internet! The AWP has detailed and up-to-date articles from leading experts that cover beauty, hygiene, and weightloss. You'll also have premiere access to our:
• Interactive weight loss tools
• Coupons for essential items
• Free trial-offers
• Zesty and delicious recipes
• And much more!
• Only $9.99 per month after your 15 day trial
The AWP is dedicated to serving you with the tools and information you need to look and feel your best!
To cancel your membership at any time you may Call 1-888-279-0604 or email support@whiteningbrites.com
IVORY BRITES: We are sure that you will enjoy the Whitening System, and that is why we offer you the satisfaction guarantee trial. The trial offer is designed to display the quality of the WhiteningBrites product. This gives you the chance to try this product for FREE (just pay s&h) so you can come to a decision if this is the right product for you. By placing an order, you agree to our full terms and to enroll in a 15-day Free Trial where you will receive a 30-day supply of the Teeth Whitening System and your credit card will be charged only S&H (non-refundable). If our product is not right for you, call 1(888) 246-2140 within 15 days of your initial order to cancel your Free Trial and owe nothing more. Otherwise, at the end of your Trial you will be automatically enrolled into our Auto Delivery membership and your credit card will be charged $88.97 for the additional shipment. 30 days from your initial order (and every 30 days thereafter), you will be sent a new monthly supply of the Teeth Whitening System and your credit card will be billed $88.97. If selected AxisWellnessPortal 14 day free trial, after 14 days you will be billed at the rate of $9.99 per month. Call 1(888)246-2140 at any time to cancel or modify shipments. Or email support@whiteningbrites.com.
Your credit card company or financial institute will allow you to dispute the charges but if the company provides information regarding Terms & Conditions, you will lose your dispute.
I would hope that you realize that internet transactions are legal and binding and failure of the consumer to read and follow thru will result in charges you are unfamiliar with.
Best of luck and make sure to contact them immediately. I would call your credit card company/financial institute and ask them to do a three way call on both to cancel the programs. This way if the company does not honor your request and charges after the cancellation, your credit card company/financial institute will be able to dispute those with out a problem.
A company that charges after you have cancelled is a SCAM.
P.S. I did not realize how many people in the United States actually don't READ.
Just because a company tells you they will send you a FREE Colgate toothbrush with your order does not mean the Colgate is endorsing or sponsoring the product.
Just because Oprah and Dr. Oz mention the natural ingredient Acaiberry you automatically assume they are endorsing it.
Come on people, I thought American's were more intelligent than this.
I have tried free trials, magazines promotions and not once did I think to NOT read all the information on the site. |
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