Complaint Rating:

Company information:
LA Fitness
United States
lafitness.com

LA Fitness has two ongoing scams which everyone should know about. The first one is when signing up for the contract, please make sure that they put on the contract for all LA Fitness locations. The rep gave me a copy unsigned showing all locations, but had me sign one that stated single membership. I missed it because I read the one that stated all LA Fitness locations.

The second scam is when canceling. First of all you can only cancel by mailing a letter in. If you do not send the cancellation certified mail, LA Fitness WILL NOT cancel your membership and will continuously charge you until you do send one certified. They will state that they never received the letter (even though I sent two letters) and will not credit back the extra months that they charged you even though you paid first and last month when you started the contract.

When it comes to billing, charge issues, and cancellation, this is the worst place ever.