Complaint Rating:

Company information:
Direct TV
United States
www.directv.com

I recently tried to cancel my DTV service and turns out, when I upgraded to HD in February of this year and no one told me that I was signing on for an 18 month contract. I was told I would have to pay a $380 cancellation fee and there was nothing I could do about it. No one verbalized it nor was it in any paperwork the day the service person came. So how did I agree to this? So I called then countless times and spoke to "customer service reps" who do nothing but tow the company line and know nothing. I then wrote a letter asking them to wave the ridiculous and unethical cancellation fee and for someone with some authority to please get back to me. SO i get a message on my voice mail letting me know that they will be canceling my service today and charging me the $380 fee. it's like no one really read the letter!! These people are thieves and it is so incredibly frustrating - what can we do about it???