Complaint Rating:

Company information:
DVD Donkey
12 Kristen Drive
Ballston Spa, New York
United States
Phone: 518-885-1541
www.dvddonkey.com

I placed an order at dvd donkey.com and have not received the merchandise. They said my total order amount was $143.98, but they charged my credit card $151.12. We tried calling them and never actually spoke with a person. They make you think you are going to talk to a person, but that person is never available. In their phone message they call themselves dvd avenue and the credit card statement showed them as dvd shop. They sent us an email telling us our order is on backorder several times. I responded to each that I wanted to cancel my order and wanted them to credit my card. I thought it was strange that they charged my credit card and then tell me my purchase is on backorder. All of the online merchants I've ordered from, never charge unless the actual item is being shipped out and backordered items are not charged for until they ship. It has been five weeks since I placed the order. Today I thought I would go online to see if I could find any information about whether they were a scam. I found a lot of information that they are a scam. I called my credit card company and they credited my account. I also canceled that card account and had them issue a new account since the scam artist had my account number. In the future, I think before I order from an online merchant, I'll check online to see if their is any bad information about that merchant.