Complaint Rating:

Company information:
USAA
9800 Fredericksberg Rd
San Antonio, Tennessee
United States
Phone: 18005318111
www.usaa.com

After being a loyal employee of USAA for 10 years, I was layed off in 2006 due to downsizing.Because of my drastic drop in salary while searching for a new position USAA retested me for reemployment in September 2007 and sent me for a drug test which were both passing and basically rehired. Until they ran my credit and realized it had gone poor they decided i did not qualify for the position because of the credit issue and did not actually hire me. A month later in October of 2007 i had to declare bankruptcy because I had really fallen behind in all of my debts, mortgage. Being insured with USAA in all lines of business (CAR, HOMEOWNERS, PERSONAL ARTICLES FLOATER, and LIFE) end even all banking products with USAA for the past 10 years, I remained faithful with the company for my business with them, that is until in 12-2007 USAA wrote me to let me know that because of the bankruptcy status they would not renew my policies at the end of the current policies which were car insurance in 1-2008, Home insurance in 2-23-2008. Unfortunately on 1-23-2008 The main entrance to my home was broken the whole frame of the door was broken and door broken into and everything (Jewelry, electronics, computers, etc.) was stolen. A police report was filed immediately To this date 3-6-2008 my door still has no security lock and any one can just push in the door an enter the home. Then on the contents USAA has placed a special investigator (Supposedly) she could never show or answer to any credentials come to my home and ask to look through all of my personal things, I agreed, why I do not know, but she did, and of course found nothing. I have nothing to hide I exclaimed to her, then told her that since we were in my home I was recording our conversation she replied, "She was not comfortable with that" I told her it was still happening since we were in my home, USAA had sent me a letter stating that if I were to have any fraud or false statements they would not honor my statements. And on the letter it also states that if I want to hire an attorney at my expense I could. So this is exactly what i did, A representative (HR Director) of my attorneys firm was invited to sit in my home with this "PRIVATE INVESTIGATOR" (Cynthia Esquivel) she stated "I am not comfortable with this at all" and went on to say that she would not conduct the meeting with me on the cas and would only take any paper work and she would make her determination from there. She took paperwork copies I made for her and left. (All conversation is on recording) She was extremely rude, and hostile. On Thurs 2-28-08 I received a phone call from contractor "Alamo flooring and Construction" stating that USAA had approved the door replacement and that he had contacted the door company and they told him all I had to do was go and pay my part of the door so that week could get started. Being that I work 2 full time jobs (day and night) I was not able to until Sat. 3-1-08. Since I am not a crook it never dawned on me that the quote given to me from the Front Door company had a few scratch outs on it where the person that made the quote had made mistakes and corrected them. I faxed this quote to USAA not even thinking any thing of this effect would come in. The representative at the Front Door company let me know that USAA had sent an investigator to see if the quote i faxed to them matched theirs because they felt I had altered it. Of course it did match, I never would of even thought about this. I am very humiliated by all the allegations USAA has put on me and the mental anguish that this horrible company has put me through. My situation makes me wonder how many people that do not know better get taken advantage like this by USAA. I was a victim when my home was broken into and the privacy of my home was invaded. USAA made my situation even worse instead of protecting me like I had been paying them to do all these years. This situation needs to be stopped and taken seriously and investigators for USAA need to show credentials before they can just walk in someones home and expect to go through their personal lives. And they need to realize that I am comfortable with them recording my conversations with them, what are they hiding that they are not comfortable with the consumer recording them. I will go as far as i can not only to protect myself and my family but any one who has to go through the nightmare that USAA has created for me.