Complaint Rating:

Company information:
Circuit City
6680 Southcrest Parkway
United States
Phone: 662-349-1907
www.circuitcity.com

I purchased a 27" Toshiba combo VCR & DVD player on 6/2/07 with the Protection Plan. The picture would start out very dark and then 30 minutes later it would be clear. The started happening in around the end of December. I thought the it may get better but it got worst. I placed a service call on February 5, 2008. Circuit City said that the third party, Jim's TV will contact me to pick up the TV for repair. Jim's TV called me February 9, 2008 and said they would pick up the TV on February 15th. Feb. 15th no one show up. The next day I called they had missed placed my paperwork. They asked me to description the problem with my TV. I told them that it was very dark when it first come on and stay like that for about a hour. Jim's TV told me that the picture tube was going bad. It would be no need to pick up the TV at this time because they would have to contact Toshiba to see if they was going the replace the part or replace the tv. I had to continually call Jim's TV to get a up date status. I alway said the same thing "Waiting on Toshiba to response". It's now April 10, 2008 and the tv is still in my house, break. I contacted Circuit City Consumer Relation Dept. They contacted Jim's TV to finally but a end to this madness. My problem know is they waited so long to get the TV repaired or replace the credit that they give me for replace the TV Circuit City don't have anything comfortable to what I had purchased. I don't want a store credit and I didn't want a gift card. I want my money back so that I can purchase the same type tv that I need for the amount of space in my room from another store. I would have to added an extra $200 to $400 to it something some what close to what I originally had. The screen size would be smaller and it would only have a dvd player. This is not what I need. It has been a nightmare. The customer service from Jim's TV was very very horrible and Circuit City service wasn't must better. I won't be purchasing anything else from Circuit City. I will go across the street to Best Buy.