I also do not recommend Warranty America. I would sure hope that this Jason Carrier would contact me about my BBB complaint that never got settled. I paid a lot of money on my warranty and when it came time to use it I was declined. How does a car at 60, 000 miles need an upper engine head replacement? I was backed up on my claim by the Mercedes Dealerships Servicing department on my issue and was still declined by Warranty America. All of my maintenance issues on the car where completed on time and there was no lack of proper fuels or liquids in my vehicle.
please contact me if anybody could give me any advise jennifernoriega@cox.net
This is a copy of my complaint:
Subject: BBB Complaint Case#75063777(Ref#73-34000713-75063777-3-210)
Complaint ID#: 75063777
Business Name: Warranty America, LLC
Incident = I purchased a 2003 Mercedes Benz C230 Kompressor in February
of this year. The vehicle had between 44, 000 & 46, 000 miles on it. I
purchased the vehicle because it did not have very many miles and
thought that this car would last a long time without needing any major
repairs. Recently my check engine light went on and I took the vehicle
right away to the Mercedes Dealership. The car was first diagnosed with
misfires. The service department replaced an ignition coil and also had
me replace the spark plugs since the vehicle is now five years old.
Currently the vehicle has about 60, 000 miles. The engine light came
back on about a week or two later. I took my vehicle in again the same
morning. Warranty America required the service dept. to break down the
engine before sending an adjuster out. The adjuster went out and
inspected the vehicle. On the 10th of Oct. a message was left with the
service advisor that they, the Warranty Co., would not be covering the c
laim due to sludge. The service advisor contacted the warranty company
and told them that this was clearly a mechanical breakdown. The
warranty company said that the contract excluded sludge/carbon build up.
When I contacted the warranty company it was told to me that the vehicle
would not be covered because of maintenance issues. The adjuster had
notated in his notes that I was not using the correct fuel (which should
be Premium). The warranty customer service rep asked if I had any gas
receipts. I did not at the time but did tell him that I did indeed use
the premium fuel. The customer service rep then transferred me to a
claims adjuster who said that the company would not cover the claim due
to contamination. The claims adjuster then had his supervisor take a
look at the claim. Later that day the claims supervisor called me and
said that Warranty America would still not cover the claim due to
contamination and because of maintenance issues. The service departmen
t at the dealership told the Warranty Company that there have been no
maintenance issues. The warranty that I purchased was their "Bumper to
Bumper" coverage with wear and tear as well as gaskets and seals. I
also purchased the emissions package all to total over $2800. On their
website it clearly states under the "Bumper to Bumper" what is not
covered: The Bumper to Bumper program covers the cost of repairs due to
failure of all manufacturer installed mechanical and electrical part,
this coverage is so extensive, only the following are excluded.
Paint/carpeting; frame of structural separation; manual/hydraulic clutch
assembly; trim; hoses and rubber part; fiberglass top; any
repositioning, refitting or realigning; moldings; distributor cap/
rotor; tire/wheels; air bag/supplemental restraint systems; lenses;
battery and cables; all maintenance service and items such as
alignments, wheel balances, engine tune-ups, spark/glow plugs, plug
wires, brake pads, linings and s
hoes, filters; lubricants and coolants (unless in conjunction with
covered breakdown); hoses and v-style; belts; bright metal; light
bulbs/headlights; exaust system; weather stripping; body panels; brake
rotor/drum; normal fluid/oil lubricant seepage; canvas, vinyl or fabric
tops, satellite/GPS systems, video systems, remote compact disc or DVD
changers; (unless surcharge has been applied); shop supplies, hazard
waste removal; body adjustments; buttons, handles, door hinges, glass;
service adjustments; cleaning; retrofits or replacements of any
components caused by or due to compliance with law or legislation
including the 1990 Clean Air Act, and including emission control
equipment and sensors. Tires aEUR" The tire must be an original vehicle
manufacturer equipped tire, or replacement tire of the same size and
type, with no less than 3/32aEUR? tread depth, properly installed on you
r vehicle. Reimbursement is based on the price of original tires
purchased with your vehicle. Co
vered damage is defined as any road hazard caused damage necessitation
replacement of the tire.
In the contract that I purchased it does list a separate section of
exclusions: A BREAKDOWN CAUSED BY CONTAMINATION (FOREIGN OBJECTS OR
SUBSTANCES INCLUFDING BUT NOT LIMITED TO SLUDGE) OF OR LACK OF PROPER
FUELS, FLUIDS, COOLANTS OR LUBRICANTS, INCLUDING A BREAKDOWN CAUSED BY A
FAILURE TO REPLACE SEALS OR GASKETS IN A TIMELY MANNER;. The warranty
company when asked by the service department and myself to continue
reading the clause instead of just stopping at CONTAMINATION they will
not and tell me that I need to just submit a letter to them telling them
that I disagree with their decision. The contract clearly states that
if they continue reading the contract aEURoedue to lack of proper
fuels, (which I now have receipts listing that I put in premium fuel),
fluids, coolants etc. I have not lacked in any way of the proper fluids
and the Service Dealership has confirmed this. When the computer in my
vehicle told me that I was nearing my Service A in July I took the
vehicle in a
s required. When speaking with the Warranty Company the warranty
company also said that the carbon build up could of been prevented by
having a aEURoeTop End Service performed to clean the fuel injection
systemaEUR? which is recommended but no where are they able to locate
where Mercedes Benz requires that nor their (Warranty America) company
guidelines. Warranty America then on a separate phone call said that
then the claim was declined because carbon build up causing damage to a
covered component is not covered. Their stating that in the contract
definitions area under Breakdown is the main reason for their denial;
aEURoeBREAKDOWNaEUR? or aEURoeMechanical BREAKDOWNaEUR? means the event
caused by the total failure of any COVERED PART to work as it was
designed to work in normal service. Please refer to the wording under
exclusions for a listing of conditions under which the failure of a
COVERED PART is not considered a Mechanical BREAKDOWN.
Warranty America keeps giving me different explanation for their denial
every time I give them a call. First it was due to sludge, then because
of not maintaining the vehicle properly, then contamination and
inputting the wrong fuel, contamination and because of not performing
the top end service to clean the fuel injection system and then because
of the Breakdown definition.
I purchased this contract from Carchex who assured me that this was the
best contract that I could purchase. IaEUR(tm)ve called Carchex
recently and asked a general question about their bumper-to-bumper
coverage and asked a question about having to having my engine or engine
head replaced and they said I was covered. I then asked if I would be
covered because of carbon build up. Ryan the representative who I
believe was the same representative that I spoke with before said that
it should be. IaEUR(tm)ve spoke with the specialist Manager Tom from
Carchex and he said that most often Contamination is caused by maybe
water in the fuel or maybe a bad seal and oil then leaking from the seal
and causing the engine to be contaminated. An engine light should be
alerted which at that time the consumer should take the vehicle in right
away. When my engine light came on I took the vehicle in that same
morning. My vehicle had not started running inaccurate in any way
anytime before that.
In the warranty contract from Warranty America the contract also states
this for Arizona, REPAIR OR REPLACEMENT OF A COVERED COMPONENT/PART TO
CORRECT CONDITIONS THAT MAY REASONABLY BE ASSUMED TO HAVE EXISTED AT THE
INCEPTION DATE OF THE COVERAGE PROVIDED BY THIS CONTRACT (DOES NOT APPLY
TO ARIZONA CUSTOMERS);
Damage Resulting = I am having to now pay close to $2800 in out of
pocket expenses. The recommendation is to replace the engine head. I
am not able to afford that, which is $5100. The service department is
required to list that I did not replace the engine head. This
unexpected charge is going to deeply affect me in my finance and has
already affected me stressfully.
Contact me = Y |
Date
396 days ago by Jason Currier 
387 days ago by Warranty America 
292 days ago by 
