Complaint Rating:

Company information:
Circuit City
550 Route 70
Brick, New Jersey
United States
Phone: 732-262-6430
www.circuitcity.com

Our problem is that we purchased a TV and warranty from Circuit City in Brick NJ about 18 months ago and the reason that we purchased the extended warranty is that it was sold to us as accidental damage. Since we have 2 little boys we figured it was well worth the extra $659 for a 3 year 'safety net'. Now that we tried to use this warranty we are being given the run around and told we don't have accidental damage coverage. We have been trying to go through all the channels as the store and corporate has told us and they keep changing their answers and policies. Even the store employees stated out right that we did indeed purchase the accidental coverage but to this point, 3 months later, they are not honoring their coverage of replacing the TV.

All that we received from the time of purchase was our receipt with a code on it that states nothing other than their protection policy was purchased, a brochure which states if we can not fix it we will replace it. Upon further searching we found that on their website they state that the warranty will be explained to you before your purchase and that will govern what and how the warranty covers your purchase. Furthermore, they no longer sell accidental coverage on the tvs but they sell the warranty for 3 years at $359 and 5 years at $559. This $359 warranty is what they are trying to claim that we bought but for $659 which is a complete lie since they have the same basic model tv only the newer version of it at $100 cheaper than we paid with the warranty at $300 cheaper. The salesman told us that if we purchase this warranty we could hit the tv with a baseball bat and they would have to replace it. This is the only reason we purchased this warranty and now that we are trying to use this warranty they are giving us the run around.