Complaint Rating:

Company information:
Menards
Machesney Park, Illinois
United States
www.menards.com

We purchased carpeting for 4 bedrooms, a hall, and stairway at Menards and were told it would take 7-10 days to arrive. Three weeks later it finally came in. The rooms have been emptied of furniture and the old carpeting is gone. I have taken a day off from work. The installer starts to lay down the carpeting and discovers that each roll has been cut too short. He calls Menards and they say they will rush more carpeting. So guess what? Now we are sleeping on the floor, etc. We wait for the new carpeting and we wait and we wait. Meanwhile, Menards wants to know when we are going to bring back the wrong rolls! To make a long story short, we filled out a customer complaint form and finally heard from them a month later... we were told that we should have unrolled every roll and measured it ourselves to make sure that Menards had correctly cut the carpeting and yes, it was Menards that cut it and marked it but apparently, we were supposed to pay for the carpeting and check their work! Not even an apology from them. The Menards card (used for 9 years) has been cut up and Home Depot just gained a new customer!