Company information:
Circuit City
12640 South Freeway
Burleson, Texas
United States
Phone: 800-843-2489
www.circuitcity.com
On May 25, 2008, I purchased a laptop, Quick Start, and a laptop case from Circuit City. As they were waiting for someone to do the Quick Start, I changed my mind. I got a 'refund'. Of course, I had written a check, so I knew they would have to wait until my check cleared the bank before they could do a refund.
My check cleared my bank on May 29, 2008.
On June 2, 2008, I called their customer service line (800-THE-CITY), and talked with 2 VERY rude representatives. They told me I had to wait 7 to 14 BUSINESS days after my check cleared before they would send me a refund. (And they only start the process if you call and set up a claim, even though the refund receipt says they will mail a check to you.)
I went to the store, the manager called their corporate offices and left a message for someone. The next day I called another manager at that store. He called and found out that they have my check set to mail on June 10, 2008. He also gave me a phone number to call (800-THE-CITY) to speak with someone who handles disputes. Well, guess what! It is the same rude customer service representative that I spoke with yesterday!!!
I asked if they could expedite my check. No, they don't do that. They simply hold onto the money so they can earn more interest, I guess. Anyway, I asked for an email address for someone in the department that handles refunds. She told me to go to www.circuitcity.com. I did. There is no email for a complaint department or a refund department.
Anyway, I picked an email and informed them that I would Tell everyone I know how they have treated me, and ask that everyone tell everyone they know.
This is no way to treat a customer. They do not deserve any of your business.
