Complaint Rating:

Company information:
MakeMyTrip.com
India
www.makemytrip.com

This is regarding a little trouble that I am facing with Make My Trip. This is in reference with my booking ID: IN0804B04207. I had booked two return tickets on Deccan Airways for Delhi to Leh (2 May) and From Leh to Delhi in Deccan Airways (5th May) through makemytrip. Our return flight got canceled and hence I had to cancel my ticket. I was informed at the Airport that makemytrip would be refunding the cancellation money to me. After I returned, on 6th May, I spoke to makemytrip representative Swati Babbar, who gave me a landline number, to put in my request for refund. I tried that number for one week but no one answered the call, I believe that is number which is given to the customer just to fool around. On 10th May, I traveled all the way to their Gurgaon office where the receptionist introduced to an executive Gayatri, who again had no answer for me and I was returned saying someone would get in touch with me in next one hour. In fact when I told the receptionist that nobody was taking call on that number given to me, she was not shocked, it seemed that she was aware that no body answers that number. Till 16th May, nobody from Make My Trip contacted me for the same, I then tried calling the number through which you can book ticket with Makemytrip where I explained my problem to one of their executive and he then informed that our refund would reach us in next 10 days. Its more than 15 days now and we have not yet received any communication from their end to inform what the update on the same is.

With this experience, I have realized that makemytrip.com do not have a strong process in place for refunds and they have no resource for consumer redressal, I think they need to take a stalk of the things immediately and work accordingly to improve the process. I would like to request if you could help me out as I have failed to get any answer from them.