Complaint Rating:

Company information:
HP
California
United States

I bought Compaq laptop (windows vista) at end of Oct 2007 -- not top of the line but what could afford at the time. Its a little rough but functionable. The real big problems began when I needed a new printer and chose HP Photosmart C4200 All-in-one system (again due to financial short comings). After a couple of weeks of trouble free works, it started pumping out a 'new copy' of the printer. The first time, I thought it was an 'update' type system working. After a couple more times of this, I started being concerned as that I now had multiple printer copies on my laptop. In a month's time, it has managed to install 18 copies of itself on the laptop. Part of the time I can not even get the copier to work with even redirecting it to the 'proper' copy of the printer. This causes great problems with my children's school work and my use because it is not dependable in the least.

I initially contacted HP via email at the onset and received a generated customer survey only after a week. I gave HP failed marks and asked to be contacted because of my existing problem had not been addressed. I was sent a second customer standardized form asking why the low marks. I filled out the reply and again asked to be contacted. Again, No contact from HP. I have tried the home page for HP -- they do not like the serial number provide and I can not proceed with the standard fill in form because it rejects the serial number. One would suppose, since I registered the product that that would be in their system files.

I do not have the hours to stay connected on the telephone line to receive help... after a half hour of waiting, I realized I could be there hours and still not have my problem resolved. I truly can not hold on the line for extended periods of time with children, animals, work, and life in general happening.
At this point, I believe HP to be a rip off company because they do not make an attempt to contact consumer's problems. I have resigned myself to the fact that this printer (and even the laptop) system I am currently using is on its way down, it was a bad choice, and a waste of money. I do not believe that HP has any intentions of even suppling tech support. With the help of HP, I am on my way to being a convert! I am turning away from all Hp products and turning towards APPLE more and more. People I know that have HPs are all having problems with their products and support while strangely (or not!) my friends with Apple computers/ non HP are trouble free. I do not believe this to be coincident.