H & R Block Complaints - Scam and cheating!

10 days ago by B Wolfe [send email]

NEW YORK TIMES NOVEMBER 21, 2008
Let me start off by saying my husband and I have had H&R Block do our taxes each year for five consecutive years now. Each year, H&R Block has offered a Holiday Loan in November and December which is paid back by withdrawing what you owed on the loan from your tax return the following spring. For five years we have participated in this Holiday Loan and remained with H&R Block BECAUSE the loan has helped us out so much in the holiday season. Without fault, we have paid this money back all five years. We are aware of the fact that if we wanted to avoid paying this money back, we could have easily had our taxes prepared by a private source who would not take out the loan money. By doing this, we could have avoided continuing paying $450 dollars to H&R Block each tax season. We NEVER would have done such a thing and thus, have continued doing business with the Block and paying UNGODLY charges to do the simple paperwork. This year, the loan was set to begin on November
20th, my only child's 12th birthday. We made the FIRST appointment available and arrived at the Block fifteen minutes early. On arrival, we were asked if we met the following criteria:

pay stubs showing at least $10, 000 in earnings for the year.

Valid photo ID

Well we obviously met the criteria, and have ALL five years. It's usually a fairly breezy process; in and out in about twenty minutes. This year was "different" to say the least. After the paperwork was filled out, our estimated refund for 2008 was quoted at 3, 800 dollars. The holiday advance is for one thousand. Paperwork was electronically submitted and then... NOT APPROVED. Why? Who knows, no one has yet even taken the time to answer this question for me. We were given a phone number (loosely used) and told by calling the number we would be given a reason why this did not go through. The tax preparer claimed to be "shocked" and stated "WOW, you guys have been approved every year! I've never heard of such a thing!" When we called this STELLAR 800 number to get some answers we discovered quickly that this is a generic number that is a pre-recorded message basically saying "you weren't approved, you'll find out why when we send you something in 6-8 weeks". The number then hangs up on you with no option to speak to anyone. Consequently, our daughter received NOTHING from us on her twelfth birthday. I am not an ignorant person and never rely on something that is not for SURE but MY GOD...FIVE STRAIGHT YEARS WAS FOR SURE! We trusted H&R Block, we have been loyal. SHAME ON US.

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