Complaint Rating:

VERIZON FIOS - CUSTOMER SERVICE IS HORRIBLE!!! Like many I'm jumping into the FIOS TV/INTERNET/PHONE package not because the 19" TV is so enticing but the single DVR being controlled throughout the house and some other cool features.

I was scheduled for today 29 January, 08 - the sales person said if I would get home install on Tuesday or Wednesday i get a free cable top box. Sounds good and it was quicker then waiting for a Saturday install. My widow was from 8 am. - 11 am... well it's now 5:55 p.m. and not Tech yet!!!

After five phone calls I finally got some kid who told me that a tech had picked up my ticket again. The person who called me back said they had overbooked, blah, blah, they automatically booked me for tomorrow. No way am I going to baby sit these Clowns one more day, I work for a living if I didn't I could not afford cable and would have to steal it from the neighbors, hey that's an idea we should all share cable signals via wifi...