Complaint Rating:

Company information:
Future Shop
Richmond Hill, Ontario
Canada

I'll make this short and sweet... I spent almost $6,000 in home electronics and computers. Picked up the items myself with a minivan. Got home and my 46" LCD was cracked. A clear visible dent on the box revealed that someone from FS used their knee to lift the box. Went back, and they refused to do anything... saying I assumed the risk by picking it up myself. Let it be know, FS staff loaded and secured the TV in the van.

Obvious BS... The Sales Manager and GM worked together to deliberately try to screw me over and get me to walk away... duh... I drop over $2K on a tv, I ain't walking away. Excuses like... I'll need to review the video footage... it'll take a few days... I don't think so buddy.

Long story short...I got my TV back and will never buy from these A$$holes again, please DO NOT BUY FROM FUTURESHOP IN RICHMOND HILL... the managers are crooked, deceptive and downright pathetic. You guys know who you are and what you do.... all I can say is karma... what goes around comes around.