Complaint Rating:

Company information:
Sprint
Kansas
United States
www.sprint.com

My one year with sprint was up in january. My 250 deposit was credited into my account which i had no idea about. I did not receive a bill for the month of nov. I called sprint and they said everything was okay and that my deposit was credited into my account. dec comes around and i get a bill for 136.00, i then called sprint and she explained to me that i had downloaded some games and used 75 dollars of internet usage. 9 months ago i called sprint and told them to cancel all internet access on my phone. For that 9 months i was not able to log online, how do i know? I did random checks to make sure i was not able to access the net. So i explained to her that i don't have internet usage on my phone and was not able to download games n go on the net. she put me on hold for 20 min and came back and she she'll refunded half the internet amount. I was angry so i said w/e and agreed.

January bill came and i get the same bill with the same internet charges. confused, i called sprint again and the person said the same thing about the internet charges, i explained what happened and they bounced me around and eventually got disconnected from them. I know i didn't use the internet on my phone so i cant be charged with it, doesn't make any sense, and if i did download the games, where are the games on my phone? My games log is empty.