Complaint Rating:

Company information:
USAA
San Antonio, Texas
United States
Phone: 1-800-531-8111
www.usaa.com

I had insurance, and currently have Banking, a auto loan and Credit Card through USAA. In the past I was not the best at paying my Insurance on the exact date that was posted. But I did always pay them in full for what they wanted. Never had a problem until earlier this year when they decided that because I was not paying them in full. (Witch I know was my fault.) That I can no longer have access to my Bank, Credit card and Auto Loan online. In fact now all I can do is call them and wait for 30-40 min jsut to get a account balance. Since then I have taken my banking els wear. But what the hell, ok I understand the insurance and such. But I have always paid everything... especially the insurance before then policy period ended. My COMPLAINT here is why am I being treated like a second rate customer.