Complaint Rating:

Company information:
Sears
United States
sears.com

I bought items on sears.com with Sears gift card but there's no confirmation e-mail received. Sears must had canceled the order without noticing me. Calls to Sears and to customer service managers were no help. They all told me there's no record of that order whatsoever. So I checked to see if they had charged my gift card even though the order was canceled. It turns out that there is no way I could find out what transactions had occurred on the gift card. I called the Sears headquarter, the numbers listed on the gift card and even went to the store to talk to the manager. They all told me they couldn't find out what transactions had occurred. The only way to find out was to find a store manager and have him called a number but it would take at least 48 hours.

I am so mad and you are talking about hours spent on the phone and driving to the store dealing with this issue.