Complaint Rating:

Company information:
Kaplan University
United States
kaplan.edu

Dealing with the salesman who called me saying he was a Sr. Advisor was an experience in cheap pop psychology aimed at duping the consumer. I know I should have read the reviews first but was overwhelmed with Kaplan's fast and hard sell and the fact that I really wanted to go to school to finally get a degree after 22 years of academic inertia. When I told the advisor I wanted to cancel the agreement and wanted my $1000 back, he was rude. Hmmm... 3-5 wks for a refund. Scary, Scary! When I called in the early morning trying to cancel, they said I must speak to my advisor who only comes in during the late afternoon. In spite of me emailing him the evening before with a cancellation request when I had my epiphany to check the reviews before the 3 day cancellation window passed, the advisor called me today asking if I was ready to sign up for my classes. I told him I had called that very morning to have a guy named Tim Fritz get my cancellation going and that Tim said he would email him, (the advisor) and the advisor sounded surprised. HMMMM... I was then told I had to talk to Marvin the Associate Manager who needed to know why I wanted to cancel. Instead of Marvin taking it from there, he told me I would have to be transferred back to the advisor to finish the process. Marvin was mad when I asked him to repeat his title for me. The advisor was busy so Marvin said he would have to have the advisor call me back. Yep, you guessed it... no call back. I emailed the advisor and I got a short, abrupt, you no longer are my sales target attitude and was told it would take 3-5 weeks for a refund. Hmmm... bad business. I hope I get my $1000 back.