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Do not use this company for promotions. They'll charge an "activation fee" for rebates that you never get. When you try to recover an speak with Jessica (who is clueless) she sends you to Scott who says to call a number in their Jersey office (that tells you something about the talent they attract) which is a fax number.
Then they don't answer the phone when you try to call back for better information. I'm sure they have caller id.
]]}}}}}}} This message is a very important consumer alert warning to all hardworking Americans who wish for corporate america to pay for their transgresions against |
the american public. LET US BEGIN BY EXPOSING ONE OF THE MANY... A company of many names:ELEPHANTGROUP, WWW.SAVEOLOGY.COM, WWW.HOMES.ORG
AND OR SATELITESALES.COM. This company's secret is their TRANSPARENCY. Whenever there is an issue or problem with the company they play "shell games"
with consumers and people placing complaints or possibly sueing. The grim reality of this company is actually where they make their real money...PAY CLOSE
ATTENTION FOR I TOO WAS A FORMER EMPLOYEE (SLAVE).
What this company does is GENERATE LEADS (HOT LEADS). When you call one of the many 1-800 or 1-866 numbers (Fish hooks) associated with one of their
websites or flyers that they mail out, THE FIRST THING they have the employee/slave do is Greet the customer with "Thank you for calling My name is ----- may
please have your name and phone number in case the call disconnects( Note that they do not identify themselves as SAVEOLOGY.COM UNLESS YOU ASK!)... Then if
you comply...(which everyone does inadvertently) they proceed to EXTRACT your adress from you so that they can "make sure services are available"...
TADAAAA!!! Within those first 10 secs they have just generated a LEAD which other companies and third parties(Alphabet agencies) PAY BUKUUU BUCKS FOR!!!
INFORMATION ON YOU the consumers!!! INFORMATION COSTS MONEY PEOPLE!!!(IMPORTANT NOTE: THE SOFTWARE THAT IS USED TO CAPTURE YOUR
INFORMATION IS CALLED >>>>>INFORMAVORES/FIREFLY<<<<< OR Informavoresfirefly...PLEASE GOOGLE THIS AND RESEARCH THEIR NATURE AND PURPOSE).
Also once they do that they do a good job of providing you with prices that are seriously misinterpreted so that they can make a little extra with a $9.99 or $49.99 (if
you order dish) "processing fee or activation fee" giving a bad name to the third party companies they place orders for.. quote on quote...Here is a list:
The worst of this is that they have cleverly purchased the rights (Through GOOGLE) to place the word "BUY" IN FRONT OF THE ACTUAL PROVIDERS NAME TO
REDIRECT CUSTOMERS TO THEIR BOGUS WEBSITE WHEN YOUR SHOPPING FOR PRICES ie...buycomcast.com, buytimewarner.com ext/ Powerd by saveology. To
add insult to injury they add their own service that they are attempting to expand WWW.SUPPORTSQUAD.COM For $7.99 a month FOR A SERVICE THAT ALL OF THE
PROVIDERS PROVIDE FREE OF CHARGE . You have no idea how horrible the treatment is to the empoyees/slaves if you DO NOT PITCH THIS OR ADT HOME
SECURITY SYSTEMS which is quote on quote "money makers" for the company. What this company fails to understand is that if you treat your employees badly,
abuse them morally, and withhold positive reconstructive critiscism on a job well done in certain situations...Employees/slaves will strike back... and the manner in
wich they choose to do that varies greatly. They forget that WE ARE HUMAN BEINGS...not machines, sheep or "mindless slaves". We have families, We have
feelings, WE HAVE VALUES!!! WE ARE CONSUMERS AS WELL. If you are a recent victom of this company's trickory or deception please feel free to cut, copy or paste
any of the info found here (Remember... I am a former enployee/slave and feel that a great injustice is being done to these people who wouldn't know the difference if
it wasn't for someone like me). If you are looking for those responsible here are some of them:
>>>REID SHAPIRO<<<- (Owner) (Slave Intimidator/driver) or at least he tries cause he's very short... Napolean complex maybe... between 4'10 or five feet maybe.
Dirty blonde hair and blue eyes stocky build. (MOTIVATION... OVERZEALOUS GREED)
>>>RUSSELL GINEGER<<<- (Sales VP) (Slave driver) aka mama's boy crybaby (cause he doesn't get the sales or "numbers" he lied to his investors about) Between 5'5
or 5'7 medium build with brown possibly black hair and brown eyes. (MOTIVATION... OVERZEALOUS GREED)
>>>SUSAN QUINTELA<<< (Corporate recruitment manager) PLASTIC FAKE SMILE LADY THAT LIES HER FACE OFF ABOUT "PROMISING OPPURTUNITIES OF
EXPANSION AND GROWTH" TO PEOPLE WHO ARE DESPERATLEY SEEKING WORK IN THIS ECONOMY. *****DO NOT BE FOOLED BY THIS EMPLOYMENT
"OPPURTUNITY"***** UNLESS YOU ENJOY BEING MORALLY ABUSED AND BEING REMINDED HOW POORLEY YOU ARE PERFORMING REGARDLESS OF HOW NICE
YOU ARE OR HOW PROFESIONAL YOU ARE... (WHAT MOTIVATES HER... FEAR)
There are many more involved in this ponzy scheme but I fail to recollect everyone...for this I am sorry. But please do not blame the employees for they are also
victims of a company that does not appreciate real hard working americans with families AND USES THE ECONOMY AS A LEVERADGE DEVICE TO CONTROL THEIR
CORPORATE OFFICE/CALL CENTER LOCATION:
3303 W Commercial Blvd
Ft Luaderdale, FL
Corporate offices are located upstairs on the second foor to the right behind th "fancy" glass doors. HR office is downstairs.
I AS AN AMERICAN CITIZEN AM EXCERCIZING MY INDOMINABLE RIGHT OF FREEDOM OF SPEECH TO EXPOSE THESE PEOPLE OF GREED. YOU AS AN AMERICAN
ALSO HAVE A RIGHT TO KNOW AND UNDERSTAND THEIR CONIVING AND DECEITFUL PRACTICES. THIS IS CORPORATE AMERICA WHO HIDES BEHIND
AUTOMATED SYSTEMS, WEBSITES AND DESPAIRED EMPLOYEES BOUND BY THEIR RULES AND REGULATIONS WITH FEAR OF LOSING THEIR JOBS. SOMETHING
HAS GOT TO GIVE...I PRAY THAT THIS DELIVERS A HEAVY BLOW TO THOSE WHO ARE DRIVEN BY GREED AND RUN THEIR COMPANIES AND EMPLOYEES WITH
FEAR AND INTIMIDATION. "IT WILL BE DIFFICULT FOR THOSE WHO CHOOSE AUTHORITY OVER TRUTH"---]}}}>>>
"I AM A COLLECTION OF VOICES OF GOOD PEOPLE WANTING TO BE HEARD"
ATTENTION TO THE BETTER BUSINESS BUREAU, OSHA, LOCAL NEWS REPORTERS AND THOSE CHARGED WITH THE RESPONSABILITIES OF POLICING THESE
I called Saveology to sign up for Dish Network based on a promotion that was advertised in a mailer. Upon calling, several things are clarified that are extremely misleading ("No setup fees and no installation fees!" Oh, but there's a $50 processing fee! But we forgot to put that on the ad!). They force you to sign up for a "free trial" of some service called "Support Squad" - supposedly a tech support service. I aggressively tried to decline the "free trial", but was told that I needed to cancel it after it was processed instead. Whatever. The call goes on and more shady practices are uncovered and I tell the guy on the phone I changed my mind; I don't want to sign any kind of contract with a company that's this crooked. He convinces me to let the tech come by the next day and I can read the contract, if I still don't want to sign it, all charges will be reversed and I won't be penalised at all... fine. I finish the call and hang up. An hour later, I'm still thinking about it, and still mad, so I call Saveology back and cancel. I check the next day, and the $57 or whatever has been credited back to my account.|
Fast forward three months - I notice a charge on my credit card that I don't recognise - "Support Squad - $9.99 - 888-225-8568". I search my email for "support squad" and see the initial email from Saveology. So, I call the phone number and explain that the service was cancelled, I never wanted it in the first place, I don't have Dish Network, and I never got any bills, receipts, confirmations or even account info from "Support Squad" to even be able to use their services. They say that they can only reverse 1 month's worth of charges. They say that they can't reverse anything more than that because I purchased the service through a 3rd party reseller (Saveology), but the CSR also says that Saveology couldn't reverse the charges either. After arguing with them for about 20 minutes, she offers to pull the recording of the initial call - if I didn't authorise the charges, then she could reverse them. Well, the problem is, even IF I authorised the charges, I called back an hour later and cancelled! "Well, sir, they wouldn't be able to cancel the charges then because they're only a 3rd party reseller." "Whatever, pull the call. While I'm waiting the 3 weeks it takes to do that, I'll call them, and maybe I'll call my credit card company and report the charges as fraudulent." I hang up.
Next, I call Saveology and start at the beginning of the story. They say they can't reverse the changes because they're only a 3rd party reseller.
Me:"Whatever. You guys are the ones that sold me the service. You guys are the ones that cancelled the Dish Network service. You guys are the ones that should have told me how to cancel the Support Squad service. Now, let me talk to your manager and voice my complaint before I call my credit card company and dispute the charge with them."
So, that CSR tells me that I should have called and cancelled the first time I was charged the $10 (a month after this was supposed to be CANCELLED), after all, "that's why they provide their phone number on the credit card charge." So, apparently, that's it, when you sign up for this "totally legitimate tech support company", they don't send you any emails, no snail mail, no account information, no introduction, no list of services, no welcome letter... nothing. They just bill you, and if you have any questions, you're expected to get the phone number from that line of your credit card statement. That's not shady at all! Soooo... the CSR gets her manager and they decide to "make an exception and refund all the charges".
Me: "Wait... I thought Saveology was just a 3rd party reseller and they couldn't refund the charges?!?!"
Saveology: "Sir, I said that we are a reseller for Dish Network, and I couldn't refund any charges from them."
Me: "Who said anything about charges from Dish Network? I didn't ask you ANYTHING about Dish Network! This is the first time anybody mentioned Dish Network during this call! So, you are affiliated with Support Squad then?"
Saveology: "Yes, sir, that's what I said..."
Me: "Whatever. You should hurry up and process my refund before I lose it."
Saveology: "You should see the refund on you credit card statement within 14 business days"
What a friggin' scam!! Beware of Saveology and Support Squad! If these people get a hold of your credit card number, make sure you check your statements! And keep checking your statements!!
Saveology is a legit company 1st of all if it was a scam there would be no refund!! What you have here is a upset customer doing company bashing. I called saveology and Dish the fees were the same and there were up front about the service no hidden fees. Also the 50 dollar processing fee is only given when a person has bad credit otherwise there are no fees. After the credit is ran then there are fees when u have bad credit and they are up front about that. What you have here is a customer who most likely wanted to get over on Saveology with bad credit and it didnt happen. Support Squad is a legit service that is used for technical service that charges 9.99 a month and gives a 300 dollar insurance on all the electronics in your home its a fair deal. If you listen when you buy services and ask questions things are explained if you say heres my credit card and yes ys yes of course you will be charged for everything these people are in sales they are doing there job. FYI SAVEOLOGY IS A LEGIT COMPANY.
this company is so shady!! they knowingly do things behind their partners backs (Verizon and Dish). They send Verizon sales calls overseas to India and the philippines, although Verizon does not want them to. They are supposed to send random recorded Dish sales calls to Dish Network so they can monitor for themselves how they (saveology) are selling their services. Saveology screens the calls before sending it over, therefore, sending only the good (90% and up scores). Saveology also treats their employees like garbage, they'll fire you for no reason. If you're a woman with big breasts, you're sure to make it to corporate, they are extremely sexist. this company deserves to go down because of their shady practices.