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Overnight Prints Complaints - Save yourself the nightmare!

Review all Overnight Prints complaints

Overnight Prints
Posted: 2006-11-17 by Denise  [send email]
Save yourself the nightmare!
Complaint Rating: 80 % with 5 votes
I purchased a set of business cards & a set of postcards from Overnightprints.com on Sept. 28, 2006, well it is now Oct.23, 2006 and I still have not received my entire order. I called them, numerous times, with extensive waiting times, that I gave up being on hold and this past Saturday evening I called them and was on hold for 58 minutes and no one could tell me where my order was. Not one person at this company has even acted as if they care that my order has not been received. I guess they figured they got my money, so "Who Cares" I have e-mailed them several times and been told I would be e-mailed back, well that has not happend. I have e-mailed them also with my compaints of their poor customer service and again, no response.

If anyone out there is planning to use Overnightprints.com, please save yourself the nightmare.

OvernightPrints.com - Santa Ana, CA
Comments United States Products & Services
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Overnight Prints - Horrible quality & customer service!

Comments

 Sort by: Date | Rating
 886 days ago by Robert Dow  [send email] 0 Votes
Same problem for me and now I hear that credit card info of customer may be shown to others when ordering. I think this company got to big to quick. I would stay away.
 840 days ago by Pastor Karryl Patrick  [send email] 0 Votes
I ordered business cards from Overnight Prints. I used the template and their image - the card looked fine on line.

I received my order and it is horrible. First when I emailed them they offered to reprint. I explained that both the image and the words were blurred and if they needed to change the font color I would ok it. Then they emailed me back and said they would have to charge me to reprinting. I then told them I do not want them to reprint that they can refund my money.

Debbie from retention called and told me no. She said I can send the cards back and they would decide when they look at them. I am send all the emails to my back and requesting they get a refund for the cards.

The company is horrible and they do not warranty the service as they claim. 19 cards were scored and damaged besides the fact that the rest were unusable.
 828 days ago by Graphics Guru  [send email] 0 Votes
Overnight Prints - worst vendor I've dealt with in 18 yrs of print Buying!

Here's my story:

Ordered 1000 oversized postcards. received 500 on time, about 100 were damaged by them. They folded them to fit into a very small box - worse packaging I've seen in 18 yrs. Waited another week to get the balance of my order but only received 200 and those were supposed to be for replacing the damaged cards. Still waiting to receive the rest of my order, 500 cards.

Oh, they filed a claim with UPS so they could be compensated for damaged and lost product. UPS delivered the package exactly as they sent it!

If you are a graphic artist sending client work to these clowns, it’s only a matter of time before the screw up. That’s about the only thing you can count on from them.

Stay away fro this vendor!
 518 days ago by E Lach  [send email] 0 Votes
I ordered cards. They arrived darker than pictured online and the print could not be easily read. The company said they would reprint them for an additional cost plus shipping. Stay away from this company. Find another company that makes a good product and treats you responsibly. EL
 479 days ago by Toni  [send email] 0 Votes
I am a business owner that has unfortunately used Overnight Prints more times than I care to mention. This company should be shut down or bought out. I have never dealt with such ignorance or incompetence. The people that work there are poorly trained and typically lack any technical experience. This is part of the reason that the wait on the phone is always extremely long. I WILL NOT ever recommend them to anyone. The customer service; well let's just say that it doesn't exist. Good luck to anyone faced with using their service. If I find another reasonable vendor to replace them, I will post their information.

~Toni
 328 days ago by Jae  [send email] 0 Votes
Ordered lots of cards and postcards. Excelent turnaround time and color reproduction. Once I ordered a large order of business cards, about 12 different ones, and the order came in with 80% the wrong ones. Someone elses cards in a box with my label. I got on their website and opened a chat. The order was reprinted and reshipped. It cost me 2 days, but I was satisfied with the solution.

-Jae
 241 days ago by B Smith  [send email] 0 Votes
I ordered bookmarks with regular ground shipping. The next day, I upgraded my shipping to 2 day air. When they didn't ship within the 72 hours they claim in their Terms of Service, I gave them a few extra days. Finally, after 7 days, I called and was told that they were still in the print process. She claims the printing process would have been expedited had I chosen 2 day air shipping from the time I placed my order. I asked what does shipping method have to do with their run-time and she gave me some ridiculous story about how choosing faster shipping expedites the run-time, but only if you choose it at the time you place your order...sounds totally bogus if you ask me. I feel sorry for the people that work in their customer service, having to make up pathetic excuses for what sounds like a company that can't admit that they are anything BUT overnight!
 221 days ago by Jk  [send email] 0 Votes
Bad turn-around time, terrible service.

I placed an order Nov. 18, order finished printing same day Nov. 18 but they did not mail out my order until Nov. 24. They told me the order would ship out Nov. 20 and that i would receive it by Nov. 21. I had next-day air shipping. They had my printed order for 4 business days before mailing it out. I made the mistake of believing their word that they could get this product to me in time.

Their website states:
""What happens if my order is delayed?
Simply email us at service@overnightprints.com or call our order status queue (option 4) to rectify the situation. Overnight Prints will gladly issue a credit towards a future order."

I called and asked for credit towards a future order, and they denied the request. Clearly they do not know their own policies and will not make amends for delays.

Bottom line is they are anything but "overnightprints" and orders even with next-day air may be delayed. I would not recommend this business to anyone, ESPECIALLY to those requiring fast printing.

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