Menu
Samsung Customer Service Phone, Email, Contacts

Samsung
reviews & complaints

www.samsung.com
www.samsung.com

Learn how the rating is calculated

1.7 1675 Reviews

Samsung Complaints Summary

290 Resolved
1374 Unresolved
Our verdict: With Samsung's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Samsung has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Samsung. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Samsung reviews & complaints 1675

Filter reviews by rating
5
0 review
4
0 review
3
1 review
2
0 review
1
10 reviews
Sort by:

Newest Samsung reviews & complaints

ComplaintsBoard
R
4:29 pm EST

Samsung refrigerator

After two months, it has stopped working. Totally warm, no cooling. Customer service people are not too bright. They have a set of questions to ask regardless of what the problem is. Kept on asking inane questions even though i told them repeatedly that it was totally not working, dead, not cooling at all, ice melting onto my floor, and that i needed a service. Ex. Did you put something warm in the refrigerator? really! finally after talking with three people, being disconnected once, they gave me a ticket # and told me someone would call within 24 hours to schedule an appt. I told them that i have a full freezer and refrigerator and it could not wait 24 hours to even try to schedule an appt. Too bad, that is their procedure. Awful customer service. Why can't i just call a tech and schedule service? i was planning on buying a samsung double range. Now seriously reconsidering samsung. Their customer service is second only to comcast in the list of horrible experiences.

Read full review of Samsung
Hide full review
ComplaintsBoard
R
3:48 pm EST

Samsung un65ju7100

The worst customer service experience ever. I bought a $2000 TV only to find out that the 3D is not working, I called the customer support, got transferred many times, talked to many agents who could barely speak or understand English, the total duration of my call was 2 hours and still the issue remained unsolved. I called again, this time to find a super rude supervisor, again who could not understand English, he promised to call back the next day which never happened. As of now, I am chatting with this support guy who has repeatedly asked me the same questions multiple times, let me mention that we have been chatting for almost 30 minutes now and he has not come to a conclusion yet. Thinking about returning the TV and publishing this review on all possible public forums.

Read full review of Samsung and 1 comment
Hide full review
1 comment
Add a comment
B
B
b ruce
, US
Jan 07, 2016 1:59 pm EST
Verified customer This comment was posted by a verified customer. Learn more

customer service is just like this last guy said "terrible" i spent 3, 000 and cannot get the external hard drive with the 4k movies to do anything customer service online times me out 5 times you have to repeat all info over and over---got discusted and called in on the phone no better one young man did call me back thru the tv i got a code to give to the next tech that was going to take over control of the tv ------he dropped me! sick of all this ---next tv is going to be bought thru best buy never again online stuff

ComplaintsBoard
R
5:12 am EST

Samsung smartphone

I have an issue with a new contract taken out with Vodacom Clearwater in October 2015 and your assistance going forward would be greatly appreciated. I opened a new contact in October which was for a Samsung S5 on a Uchoose 200 top up. The phone worked fine for about two weeks then it started dropping signal I was unable to use the phone and anyone calling would just be redirected straight to voicemail This would happen numerous times a day lasting for a few minutes up to hours. I went to Twitter to view my frustrations and they advised me to try switch to another network as the LTE network may not be strong enough at my work place, which I did and it seemed to be okay I got home and….no signal until I switched back to the LTE network I went to Vodacom Clearwater and they advised I book it in at a Vodacom repair shop So I went to Vodacom Fourways repair shop where it was booked in. After two days they advised it was the mother board and they were going to repair it, two days later they advised they received the wrong spares and the phone was going to take longer than expected. After 7 working days my phone was ready. All looked good and I went back to work, no more than two hours later it started dropping signal again I contacted the manager from Vodacom Fourways who after refusing to accept that the phone was still not working correctly advised I should come in and do a sim swop and we could see if that would solve the issue. Which I did, and once again for two weeks all went well Now my phone is dropping signal once again sometimes up to 10 times a day, if I am in a shopping centre 99% of the time I have no signal what so ever I contacted Vodacom and their answer is, we will have to send it away to head office and it could take anywhere between 16 – 30 WORKING DAYs that’s nearly a month and a half with no cell phone no contact? I am a Mom of two young daughters I drive around on my own, I am home alone some nights, I cannot be without a phone for nearly a month and a half…if it was an old phone fully understandable, however this is a phone that is not even three months old and I have had endless problems. I don’t think I am being unfair by requesting a new or replacement phone, I am happy to have my contract still I just want a phone that works, is reliable and I don’t have to stress that I may be in a dangerous situation and I have no signal. I have taken screenshots at various times showing that there is not Vodacom Signal found. No one cares they just want their money I have contacted CPA

Read full review of Samsung
Hide full review
ComplaintsBoard
D
7:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Samsung unable to speak to anyone who could solve my problem with tv

I purchase a new SUHD TV on 3rd November 2015 and it immediately became clear that there was a problem with EPG population as well as issues recording and series recording. I checked signal strength programme by programme and in every instance it was within normal parameters. I tried to contact the supplier (Currys0 by 'phone only, after listening to music, pushing this button then that button, to be told to ring another number which turned out to be Samsungs. Again I was subjected to a long wait until eventual connection to what they termed an expert. He suggested that I do a reset, told him I had already done this twice, after which he asked me to check signal strength. When I told him, between 65 and 75 he told me the sattelide aerial system was faulty and I must have a signal of 100. Having a little knowledge of these matters I suggested he was misinformed. After saying he had checked with a supervisor he reaffirmed it was my aerial. I refuted this and asked to speak with someone higher as he, an 'expert' by Samsungs own statement was clearly not. I eventually spoke with someone who admitted that the fault I was experiencing was Samsung, 'known fault' on which they were currently working but had no idea how long a fix would take. Eventually, 23 days after initial delivery Currys replaced the TV. This replacement displayed exactly the same fault so, as a first approach I contacted FREESAT, explaining my problem. They checked and confirmed they had no technical malfunction. I then had over an hours on-line chat with another Samsung 'Expert' who was clearly as clueless as the first one. I requested a senior person contact me and it was arranged someone would ring me the following day at a pre-agreed time. When I didnt receive this call I rang Samsung UK and stated my complaint, after interminable music I was put through to Customer Complaints. They as ked for a minute to find out why I hadn't received the promised call, but instead, after another long wait, I was put through to yet another 'Expert'. He had little knowledge of my problem, despite him getting details up on his system. I suggested, rather than me spending even more time and money on the phone, that he go away and find out full details of the problem and then ring me back. He stated that they were unable to make outbound calls and it was necessary for me to go through the whole process again. Exasperated, I hung up and rang Samsung head office again and explained my frustration - only to be told by the receptionist that the only way forward was for me to go through an Agent, whom I assume meant another 'Expert, and if that expert was unable to resolve my issue, then, and only then, would my complaint be escalated. When I reiterated my previous contact wherein I had been promised a call back to escalate it she said sorry, that, s how it works. At this point I hung up, jumped in the car, went to Currys and demanded, and received a full refund. Moral of the story; If you get a Samsung TV do not expect help from Samsung - They simply do not understand the concept of Customer Service. I realise Samsung is a South Korean company but it makes me wonder how much of a hand Kim Jong-un has in the Samsung care philosophy.

Read full review of Samsung
Hide full review
ComplaintsBoard
D
7:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Samsung Unable to speak to anyone who could solve my problem with TV

I purchase a new SUHD TV on 3rd November 2015 and it immediately became clear that there was a problem with EPG population as well as issues recording and series recording. I checked signal strength programme by programme and in every instance it was within normal parameters. I tried to contact the supplier (Currys0 by 'phone only, after listening to music, pushing this button then that button, to be told to ring another number which turned out to be Samsungs. Again I was subjected to a long wait until eventual connection to what they termed an expert. He suggested that I do a reset, told him I had already done this twice, after which he asked me to check signal strength. When I told him, between 65 and 75 he told me the sattelide aerial system was faulty and I must have a signal of 100. Having a little knowledge of these matters I suggested he was misinformed. After saying he had checked with a supervisor he reaffirmed it was my aerial. I refuted this and asked to speak with someone higher as he, an 'expert' by Samsungs own statement was clearly not. I eventually spoke with someone who admitted that the fault I was experiencing was Samsung, 'known fault' on which they were currently working but had no idea how long a fix would take. Eventually, 23 days after initial delivery Currys replaced the TV. This replacement displayed exactly the same fault so, as a first approach I contacted FREESAT, explaining my problem. They checked and confirmed they had no technical malfunction. I then had over an hours on-line chat with another Samsung 'Expert' who was clearly as clueless as the first one. I requested a senior person contact me and it was arranged someone would ring me the following day at a pre-agreed time. When I didnt receive this call I rang Samsung UK and stated my complaint, after interminable music I was put through to Customer Complaints. They as ked for a minute to find out why I hadn't received the promised call, but instead, after another long wait, I was put through to yet another 'Expert'. He had little knowledge of my problem, despite him getting details up on his system. I suggested, rather than me spending even more time and money on the phone, that he go away and find out full details of the problem and then ring me back. He stated that they were unable to make outbound calls and it was necessary for me to go through the whole process again. Exasperated, I hung up and rang Samsung head office again and explained my frustration - only to be told by the receptionist that the only way forward was for me to go through an Agent, whom I assume meant another 'Expert, and if that expert was unable to resolve my issue, then, and only then, would my complaint be escalated. When I reiterated my previous contact wherein I had been promised a call back to escalate it she said sorry, that, s how it works. At this point I hung up, jumped in the car, went to Currys and demanded, and received a full refund. Moral of the story; If you get a Samsung TV do not expect help from Samsung - They simply do not understand the concept of Customer Service. I realise Samsung is a South Korean company but it makes me wonder how much of a hand Kim Jong-un has in the Samsung care philosophy.

Read full review of Samsung
Hide full review
ComplaintsBoard
M
6:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Samsung payment regarding

To. name - mr. mohd muzammil payment number: nk249naa verification number: nm-00222-674pf country: india date: 10 december 2015 dear prize winner this is to bring to your kind notice that we the entire management of samsung company jackpot tour poverty alleviation grant mobile draw board has finalized with the board directors of the respected organization towards your money delivery in your nominated bank in your country. the processing manager will be arriving india note you are to send to our processing manager a copy of your id card/passport copy for clarification as soon as he arrive india. (email : peter. [protected]@diplomats.com) departure date / time: 10 december 2015 - 10:30:00 p. m. (uk time) arrival date / time: 11 december 2015 - 9:12:00 a. m. (india time) in this regards, our respected processing manager will be departing from united kingdom here in respect of your wining draft delivery in your nominated bank via rbi without delay. moreover, according to the telephone conversation my personnel assistance had with the chief manager rbi [reserve bank of india. raghuram rajan rbi governor] authority in your country, he indicated that you will have to pay the sum of (390 dollar which is about rs 22, 500inr) as your fund transfer charges as soon as our respected processing manager arrived in your country. you make sure you hasten up with what so ever you are doing to avoid misfortunes in the delivery of your price and kindly have it in mind that there are other beneficiaries waiting for our respected processing manager arrival in other country like malaysia and singapore. note: the name of the processing manger is dr. james peter for more information and analysis regarding your fund delivery do not hesitate to get us informed for guild lines and instructions, I wish you on behalf of all members and staff of samsung company company we congratulate you as you expect your won prize and I hope you spend your money wisely and to the betterment of your community and wish you the best of luck as you spend your good fortune thank you for being part of our commemorative 143rd anniversary draws. congratulations and have a wonderful week. reply me to acknowledge the receipt of this e-mail immediately to able me to process your claim. please feel free to call me on the phone number written below: call within 7:30am-9:00pm gmt. good luck and congratulations once again and have a wonderful week best regards, yours faithfully, mr. philip johnson tell : [protected] samsung electronics (uk) ltd. copyright samsung ®2015

Read full review of Samsung
Hide full review
ComplaintsBoard
A
1:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Samsung galaxy core prime

Good day I purchased 2 devices as mentioned above 08 september this year (2015) on contract in other words they are hardly 4months old one day both the devices where in safe counsel in my hand bag but when I removed them both the screens where cracked one more then the other and both devices where extremely hot. I heard from people that you get 2 free screen repairs when it is still under warranty / guarantee but only to find out that my devices do not apply, them basically telling me that my phone isn't good enough to apply and that it will cost me r1300 per phone which is insane seeing that the phone new cost r1699 and to top everything one of the ladies assisting me made an sarcastic comment when I mentioned that it's almost as much as buying a new one her word where " then why don't you. " I was highly upset I took them on contract as i'm not able to afford it cash I still practically have one year and 9 months to go before I can upgrade/replace it i've always loved samsung products but now I would never buy samsung products again yet alone suggest it to anyone I know, there is always some excuse as to why they can not do what they say they do it's pathetic and false advertising!

Read full review of Samsung
Hide full review
ComplaintsBoard
A
6:30 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Samsung award promo uk - not received my parcel

The winning prize is package in a parcel with sealed to prevent anyone from opening; the parcel will be send through diplomatic courier service to india as a diplomatic parcel. One atm card (Samsung galaxy s6) and a 52 inch widescreen plasma tv with built-in home theater system from samsung electronics will be presented to you as a gift at the time of delivery by our diplomatic representative assigned along with the diplomatic courier please cheek my parcel by athinarayanamoorthy. C no;18, hospital st, karayambuthur (Post) , pondicherry-605106... Mobile number:[protected]

Read full review of Samsung
View 0 more photos
Resolved

The winning prize is package in a parcel with sealed to prevent anyone from opening; the parcel will be send through diplomatic courier service to india as a diplomatic parcel. One atm card (Samsung galaxy s6) and a 52 inch widescreen plasma tv with built-in home theater system from samsung electronics will be presented to you as a gift at the time of delivery by our diplomatic representative assigned along with the diplomatic courier please cheek my parcel by athinarayanamoorthy. C no;18, hospital st, karayambuthur (Post), pondicherry-605106... Mobile number:9655453635

Hide full review
ComplaintsBoard
R
3:55 pm EST

Samsung refrigerator

Samsung does not stand by their products! New fridge malfunctioned and after using the store company that held the warranty twice to repair the same issue, I contacted Samsung to replace it. They offered to have someone come out and check on it. Their repairman was able to diagnose and repair the real problem. A couple a months later I get a bill from a company I never heard of and find they were hired by Samsung! For the past 6 months I've been switched back and forth between the store where I purchased the fridge and Samsung. The store couldn't help since their warranty company didn't make the repair, but they offered me some compensation for the hassle. Samsung is still refusing to cover the bill (the parts portion) and are adamant that their warranty is only good for ONE year. So never spend big bucks on a Samsung product cause it might only last a year! Wish I had seen this website before I laid out 4K on Samsumg appliances! Never again!

Read full review of Samsung
Hide full review
ComplaintsBoard
R
5:43 am EST

Samsung 65"samsung smart tv

I am a Samsung fan, always was and always suggest people to buy it, all my stuff is Samsung! so i have bought a Samsung 65"smart tv in oct 2013 when it came out, with that i have a 2 year warranty from samsung and i paid R20 000.00 for the tv.The tv also comes out with alot of functions that the tv provides, but i dont use any of those functions to be able to create any problems to my tv .in June 2015 the first problem started with the panel, i didnt even have the tv for 2 years and i started to get problems with it, samsung referred me to people that works under them and they repaired the tv under warranty, and gave me a 3 months warranty on it! now iam sitting with the same problem again and iam not even 1 month out of samsung warranty and iam being told no one can help me. not even a goodwill or something, so i paid R20 000.00 for a tv that gives problems in a year and a half and then the same problem will occur every 6 months or less? i have 2x 55" and a 1x 48" Samsung tvs those i have longer than 4 years and i HAVNT had 1 single problem with them and i didnt pay close to R20 000.00 for them. So i would like to know the more expensive samsung products are the more likely they are to have problems in the early stages of warranty? because i would like to know that for future, then i would rather spend that much money on a other brands then and move completely away from Samsung! I would like someone from Samsung to contact me about this please.

Read full review of Samsung
Hide full review
ComplaintsBoard
S
3:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Samsung award wining prize of 500,000.00gbp

Respected sir/madam, I have received below email for samsung, I want to know is it genuine or fraud thanks & regards, satish [protected]@gmail.com [protected]@rediffmail.com samsung winning application form inbox x samsung company samsung company 11:05 am (3 hours ago) to me samsung financial empowerment fortune program ®2015 samsung electronics (uk) ltd samsung house 1000 hillswood drive chertsey surrey kt 160 ps, united kingdom mr. george morrison payment number: nk249naa verification number: nm-00222-674pf country: india date: 12th of november 2015 approval of award winning prize of 500, 000.00 gbp for delivery/transfer. - attention to the owner of this email address-, we are in receipt of your e-mail and wish to thank you for your co-operation, I wish to inform you that my duties include representing your interest and guiding you through claiming your winning cash prize. we want to clarify you here that after a good scrutiny of your provided mail, we are glad to inform you that you are one of the winners of the uk samsung company empowerment program sponsored by the samsung company inc the uk samsung company empowerment program has been on for more than a decade now and we have changed the lives of many since then. your life is about to be changed as you are one of the lucky winners of our annual samsung financial empowerment program sponsored yearly bonus promotional, your winning cash prize of 500, 000.00 gbp (five hundred thousand great british pounds) , will be paid to you soon as you meet with the requirements. I wish to inform you that all authorities involved have certified payment of your mobile draws claims amount to 500, 000.00 gbp (five hundred thousand great british pounds) , which is prize money from samsung financial empowerment program mobile draws, which was drawn through a computer random system of all the mobile users worldwide. be informed that instruments of payment for the sum of 500, 000.00 gbp (five hundred thousand great british pounds) to you is already in our possession and shall be processed upon meeting the requirements stated below. you can now begin the final step of the claims process, which is the transferring of your cash prize to you. with regards to this, there are two options open to you, you are required to select the more convenient of the two. you are advised to complete the below form and send with the fund release application letter to me to start the process of release your winning fund to you. the options, together with their associated conditions are presented below: {option 1:} your prize money will be wired to your bank account via an automated direct wire transfer system operated by nominated payment center. hence you would be required to send us your bank information, i. e.. full name... address... age... sex... nationality... mobile number... state of origin.. marital status... occupation... bank name... bank account number... bank branch, swift/iban codes id proof... {option 2:} courier of your winning cash to you via dhl courier company, which is our assigned courier company. please note that your cash will be delivery to you in your nominated address, the courier company would bring the cash to your postal/home address nominated by you and as written below (please you are allowed to correct or amend your contact information in your next mail) you will be required to send your international passport, driver’s license or id card to me via email attachment as it will be used for a proper identification of you during delivery of your winning cash to you by the dhl courier company through our delivery agent. full name... address... age... sex... nationality... mobile number... state of origin.. marital status... occupation... id proof I expect an email or call from you immediately fill the application form letter and making a selection from the two options above. congratulations and have a wonderful week. I wish you on behalf of all members and staff of uk samsung electronices co. ltd congratulate you as you expect your wining prize and I hope you spend your money wisely and to the betterment of your community and wish you the best of luck as you spend your good fortune thank you for being part of our commemorative 40th years anniversary draws. past winners around the world full of excitement best regards, yours faithfully, click here to reply or forward 0.13 gb (0%) of 15 gb used manage terms - privacy

Read full review of Samsung and 1 comment
Hide full review
1 comment
Add a comment
K
K
Kn Devaiah
, US
Dec 01, 2015 9:49 am EST

name-shubha, address-bangalore, c.v.raman nagar, phase-2, D.R.D.O TOWN SHIP, AGE-20, MOBILE-[protected], SEX-FEMALE

ComplaintsBoard
A
3:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Samsung electric oven, fe-r3000sx

I purchased a new samsung oven june 2011, plus a refrigerator, microwave and dishwasher. I use the range daily, but rarely use the oven. With the upcoming holidays, I decided to use the self-cleaning oven function. When I did, the powder coating blistered and cracked, exposing the metal on the bottom of the oven (See photo attached). October 2015, I called samsung to have the oven repaired/replaced at that point. Since the stove was purchased after the one year warranty expired, no one wanted to help. I expected samsung to stand behind their product due to the fact it was a material defect and non-repairable, regardless of when I purchased it. After 10 phone calls, samsung sent one stop appliance service on october 15 to look at my range. The tech agreed it was a material defect, non-repairable, and took photos. However, samsung still denied my claim. After continuous phone calls, samsung sent one stop appliance service on november 11 (At my expense) to look at the oven again. The second tech, said it was a material defect and non-repairable too. At that point, he filed a report over the phone with samsung from my kitchen for a replacement/exchange of my oven. Today (November 21, 2015) after 9 more phone calls, samsung is willing to give me a prorated check for $390.51 for an oven I paid $600, 4 years ago, which I would have to pay $700 today. This is not a fair settlement for a product I bought in good faith that made it through samsung quality control with a material defect. My replacement alternatives will be to shop craig's list for a used samsung oven, shop appliance scratch & dent stores, or spend additional money of my own to buy a new samsung oven that was the equivalent of the one I have now with a material defect. These are not fair alternatives. Btw - average "hold" time is 45 minutes to one hour! And while you are on hold, you listen to a message on "loop" thanking you for your patience, and recommending going on-line for help. That loop message cycles twice a minute. That is an average of 1, 710 times I have listened to the same message, waiting to be helped! Regardless of what time I call, I get a message that there is a high volume of calls. That indicates that samsung does not have sufficient staff to cover calls. I do not consider that good business practice, and a poor excuse for customer service. Customer ticket: [protected]

Read full review of Samsung
View 0 more photos
Hide full review
ComplaintsBoard
G
10:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Samsung refrigerator

To the ceo> samsung> i bought this model rs21hsptn1 on june 4 2015. the fridge came cracked on the freezer side and it took more than 6 weeks to get the issue resolved and have samsung bring another fridge, once again with damaged door panels. i was so fed up with the delay that i told the service engineers to swap the door panels from the earlier fridge. now another problem started. there was always a loud banging noise coming from the fridge and once again the same engineers who had set the temperature on the panel for both sides started blaming the other engineer/s for the wrongful setting of the temps. in other words your own people do not know what they are doing. now to the next event.. the inner body of the freezer has cracked again. i have made a complaint on the 7 nov. customer care as well as the service center has been giving me the run around. no one at samsungs is owning the responsibility to resolve my issue>>>>can you as the ceo? i am sick and tired of this unprofessional attitude/behavior from your entire team. not to mention that if these refrigerators keep on breaking every 2-4 months what will happen once the warranty is over in june 2016? what are you going to do to help me here? i suggest.. give my money back including the headaches samsung has subjected me to (financially) i shall look forward to hear from you asap. [protected]. concerned?disappointed customer

Read full review of Samsung
Hide full review
ComplaintsBoard
R
9:30 am EST

Samsung tv

Purchased a TV it worked for 2 weeks. I no longer had box so had to deal directly with Samsung rather then retailer. Samsung requested pictures and pictures of receipts. After sending 3 separate times and having 3 online chats and 4 calls with customer service I was told it wasn't covered under the "limited" warranty. Samsung made the determination on there own and any additional service I would need to pay for out of pocket. I asked what the "limited" warranty actually covered and was told - very little. I will never purchase another Samsung product!

Read full review of Samsung and 1 comment
Hide full review
1 comment
Add a comment
S
S
srabana
, IN
Nov 28, 2015 6:16 am EST

To
The CEO,
Samsung India Electronics Pvt Ltd (Head Office)
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Golf Course Road, Gurgaon Sector 43

Sub:- Regarding Samsung Product. (Same Problem Facing Now)

Respected Sir,

With due respect, I Sri Srabana Ranjan Mallia, had purchased a Samsung LCD Plasma TV from Prusty Electronics, Invoice No-PE/14-15/CR/832 Dated: 18.09.2014 amounting to Rs.42900/- Samsung PDP 43” PA43H00ARLXL, Sl.No-H0083pbf700379.

This television has a ray on the screen; I had contacted the Samsung Customer Care, complaint No- [protected] talked with Mr. Krishna & Ayush. They had assured me to depute Service Engineer to my house. The service engineer told me that TV’s Panel is defective and it will damage the whole TV screen within three or four months. If you replace the panel it will cost around Rs.20000/ or exchange the Television as soon as possible.

I, have also consulted from different technicians and engineers from i.e. Sony, Samsung, Hitachi, Bajaj, Micromax, Intex and they have also said to me to immediately exchange.

I had purchased through Bajaj Finance and six installment pending. It is not possible for me to change the panel due to my low income. I am requesting to the Bajaj Finance kindly recover Rs.20000/- from the Samsung Company due to exchange the panel or exchange the television as soon as possible. If you could not recover from Samsung Company, I could not pay rest installment.

I am requesting to all the Ministry of Government of India, kindly ban the Samsung Product selling in the Indian market.

I am further requesting to all people of India, if any poor people had purchased any product from Samsung Company, this product any type of damage expire the three days of guarantee period, what can dot the poor people?

I, request the Samsung Company CEO, kindly exchange the television as soon as possible.

If, in this type of incident occurred with you, what are you doing?

I, therefore, request and prayer the CEO of Samsung Company to kindly exchange my television as soon as possible.

Thanking you,
Yours sincerely,

Srabana Ranjan Mallia
Mob-[protected]

Your Registration Number is : MOSJE/E/2015/00796
Your Registration Number is : PMOPG/E/2015/0111085
Your Request/Grievance has been registered vide Registration number PRSEC/E/2015/09223
Your Grievance has been registered vide Registration number PMOPG/E/2015/0114541
eb.contact@samsung.com

ComplaintsBoard
K
7:22 pm EST

Samsung range

Purchased convection gas range 2/16/2014, as of 11/7/2015, it no longer works. Received -SE- error code, and also now keyboard inoperable. Spoke to reps of Samsung and Lowes, and both tried to tell me I should have purchased extended warranty. Should an APPLIANCE be that disposable? It's not even 2 yrs old! Why are these companies manufacturing substandard products and getting away with it? Samsung is supposed to be one of the top manufacturers...I don't think so! Between Samsung and Lowes, they just want to collect extra 'insurance' money for their products. Just incorporate that money into the product, and when it breaks down in 5 years, you guys could look like a frickin' hero, because you stood behind your product still after 5 years! But that's not the case here... I was told that I could purchase an extended warranty now, and after tax it will only be $306. Are you kidding me?! YOU SAMSUNG should stand behind your product! You should fix this ... PERIOD! Your company is a disgrace ... and I will NEVER purchase another Samsung product again ... and yes ... I'LL BE SURE TO TELL MY FRIENDS AND ANYONE WILLING TO LISTEN!

Read full review of Samsung
Hide full review
ComplaintsBoard
R
8:12 pm EST

Samsung customer service in australia - samsung alpha gallaxy

After having spent over 6 hours on numerous calls to the Samsung tec, all of whom kept advising me the problem is with my provider even after my provider supplying me with 2 new SIM cards and doing all their checks. I have decided to trash my Samsung and go back to an IPhone. The tec advised me that if my phone gets sent to the service centre and if they are unable to find a fault they will charge me, even though it still has 1.5 years warranty left. If this is the case I think it's best the phone goes in the bin to save time, money and more frustration. Some may argue that the Samsung phone may be better then the IPhone but looking at it in the entirety, I can now understand why IPhones are more popular in Australia, as their service and understanding is far superior. Samsung never again!

Read full review of Samsung
Hide full review
ComplaintsBoard
R
11:01 pm EDT

Samsung tablet sm-p550

i got a plan from virgin mobile with two samsung galaxy s4 cell phones...both have screen problem...my wife phone got repaired once..still has problem...after a year there is no warranty and i should bear with this problem till the end of my plan..the second issue which is ridiculous is i bought another samsung product!5 months ago...a samsung galaxy tab A 9.7 inch screen (SM-P550 Model)...it had a GPS problem...the samsung technicians could not realize the problem which was a hardware problem..after two months arguing with them they introduced me to certified repair centers!when i got there i explained everything and they told me within 6 days the issue will be fixes and the tablet would be ready..after 7 days i went to pick up my Fixed tablet...they told me it was a software glitch now its fixed...i told them the problem is hardware..not software...after again arguing and installing an app which shows the GPS is whether connected or not...they sent my tablet as level three services requirement... now my tablet does not have GPS problem because the mainboard is replaced! IT HAS A SCREEN ISSUE...when they changed the mainboard they left hollow on the screen! i am so depressed and i do not know what to do...i want refund..i don't wanna use anything with samsung brand anymore...!they told me the won't refund...its against the samsung policy, isn't it ridiculous ? the policy which does not care about the customer !..they even accused me of damaging the tablet which has no scratch on it! i am so upset...i wasted $487 on this tablet..i used to have iPad 2...i never had any issue with it...no more samsung in future...

Read full review of Samsung
Hide full review
ComplaintsBoard
T
11:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Samsung refrigerator rs265tdrs

Purchased the refrigerator in March of 2014. The refrigerator quit working 16 months after purchase. Called a repair technician to work on the refrigerator and determine needed parts for making the repair. The refrigerator began working again and worked until September 22. The repair company ordered the necessary parts for the refrigerator but has not been able to complete the repairs because Samsung has been unable to provide the necessary control board. It is on back order and has been up to this date October 19, 2015. I contacted Samsung directly and ordered the part myself directly from the company. I was told the part would be delivered within 3-5 days. Contacted Samsung this morning (October 19, 2015) and was told the part should arrive in their warehouse by the end of the week and then would be shipped out. I went online and found the exact part from another vendor and will have it delivered by October 23, 2015. I have registered a complaint with Samsung directly and have yet to hear from them. Samsung products are garbage and everyone should avoid them.

Read full review of Samsung and 2 comments
Hide full review
2 comments
Add a comment
M
M
MikeInMiami
, US
Apr 29, 2016 1:26 pm EDT

I have exactly the same issue with my model RS265TDRS and would like to be added to the class action suit I found online if this isnt resolved, I got mine at Lowes Home Improvement in Miami lakes, FL and am surprised they would sell these given the reviews and mass issues with these.

Michael J Garcia
6730 Brookline Drive
Miami Lakes, Florida 33015
[protected]

V
V
victory033
, US
Oct 20, 2015 2:22 pm EDT

I handle service for appliances in a small appliance retail store I could go on and on all day about how backwards Samsung is regarding their service

ComplaintsBoard
R
2:33 pm EDT

Samsung refrigerator

So our Samsung refrigerator that we bought for about $3500 stopped working entirely three weeks after the five year warranty expired. We called them up and told them they should fix it since it's like a car that's completely worthless a couple of weeks after the warranty expires. Nobody would ever buy such a car. So they sold us an extended warranty for $345. After sending four different firms out over a month, they concluded that it's not worth fixing. So now they decided to refund our $345. To which I said they're just running a scam. If Samsung sells us the warranty but has no intention to honor it any time the repair is expensive, what they're saying it will only sell your warranty if the warranty repairs are less than what you paid us. Otherwise we'll just borrow your money for free until we give it back. Sounds like it's a total fraud. please contact me if you purchase a warranty from Samsung and would like to participate in a class-action suit against them [protected]@gmail.com

Read full review of Samsung
Hide full review
ComplaintsBoard
R
5:16 pm EDT

Samsung s6 galaxy

Purchased a Samsung s6 on July 6, 2015 and by the end of September it quit working. I tried to get it repaired or replaced but because the phone was from the UK (which I didn't know when I purchased it) they would not cover the warranty. I contacted them several times including the CEO with no luck. I contacted Samsung UK and they said I would have to find a person in the UK to send the phone to. That person would need to send them the phone. They would determine to fix or replace the phone and send it back to the UK person who would inturn send the phone back to me. Beware of where the phone is manufactured or distributed from. Basicly they could care less about the warranty of their product. Do you have a question or need support? Go Samsung Support Your question I purchased a Galaxy s6 phone on July 6, 2015 online. On Sept. 21, 2015 it went in to a loop of Galaxy s6 Android - turned off - Galaxy S6 Android and just keeps repeating. I took it to ATT, and two Best Buy stores and they were unable to Fix it. I called Samsung USA support and the told me because it is a UK phone they would not cover the warranty to repair or replace the phone. I did not know I was purchasing a UK phone. It seems now I just have a $600 paper weight. Can you help me please? Thanks, Carl Swarts President To [protected]@yahoo.com Sep 24 at 8:42 AM Hello Mr. Swarts, Thank you for your inquiry. We do apologize for any trouble you have encountered in the attempted repair of your product. It has been determined that your handset would be what we consider a Parallel Import (PI) product. A PI product refers to a product that was initially manufactured for sales purpose in a certain country, but then was distributed to another country and sold through unofficial channels such as Amazon, eBay, or small offline channels. In other words, your phone was not manufactured and distributed through official channels such as service providers or authorized sellers. The product sold is also an international model handset. Samsung Telecommunications America is unable to provide information, technical support or repair service for models manufactured for use in other countries as we do not have the components available for repair.

Read full review of Samsung
Hide full review

Samsung Customer Reviews Overview

Samsung is a global technology giant that has been providing innovative products and services for decades. The company has a strong reputation for producing high-quality electronics, including smartphones, tablets, TVs, and home appliances. Samsung's products are known for their sleek designs, advanced features, and user-friendly interfaces.

One of the most significant advantages of Samsung products is their reliability. Many customers have reported using Samsung devices for years without any significant issues. The company's products are also praised for their durability, with many users reporting that their Samsung devices have survived drops, spills, and other accidents.

Another positive aspect of Samsung is its customer service. The company has a robust support system that includes online resources, phone support, and in-person assistance. Many customers have reported positive experiences with Samsung's customer service team, citing their responsiveness, knowledge, and helpfulness.

Samsung's products are also known for their advanced features and cutting-edge technology. The company is constantly pushing the boundaries of what is possible with electronics, and its products often include features that are not available on other devices. For example, Samsung's smartphones are known for their high-quality cameras, and its TVs often include advanced display technology that provides a superior viewing experience.

Overall, Samsung is a highly respected brand that has earned a reputation for producing high-quality electronics. Its products are known for their reliability, durability, advanced features, and user-friendly interfaces. If you are in the market for new electronics, Samsung is definitely a brand worth considering.
How to file a complaint about Samsung?

Here is a guide on how to file a complaint against Samsung on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Samsung in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Samsung. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Samsung on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Samsung contacts

Phone numbers

1800 726 7864 8800 555 5555 More phone numbers

Website

www.samsung.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Samsung?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Samsung Customer Service. Initial Samsung complaints should be directed to their team directly. You can find contact details for Samsung above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Samsung. Discuss the issues you have had with Samsung and work with their customer service team to find a resolution.