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1.7 1675 Reviews

Samsung Complaints Summary

290 Resolved
1374 Unresolved
Our verdict: With Samsung's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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11:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Samsung won't replace phone under warranty with manufacturer defect

I am outraged to discover samsung won’t replace my cell phone due to the port breaking. I own another cingular samsung flip phone where the port broke as well. Your warranty evidently has a & ldquo;loop-hole” where a manufacturer defect is blamed on the consumer!

I first called phone repair to ask them what & ldquo;f-84” meant and why this isn’t considered a & ldquo;manufacturer defect” and how is the port breaking considered & ldquo;abuse”. Not one person I spoke with could explain this comment nor understood the technician’s decision of abuse and explain how it is not a manufacturer’s defect. They transferred me to the escalation department supervisor on duty, angeli.

She didn’t know what f-84 meant nor could she explain anything other than repeatedly reciting to me the & ldquo;all or nothing warranty”; once the phone is sent in for repair and is found to be non-repairable, the product cannot be serviced and therefore simply sent back to the consumer. There was nothing she could tell me about replacement of the phone other than writing to corporate office. After debating my point for over 20 minutes, she finally transferred me to the ecr dpt. When I asked her why she didn’t do that in the first place instead of telling me to write to corporate, she told me this was standard procedure. Interesting?

I spoke with supervisor tiffany, at ecr department. She mentioned she had just discussed this same problem with another customer. She explained that with the code: & ldquo;f-84, pad lifted at charger port” this is due to the consumer pushing too hard when plugging in charger and is not covered under their warranty. She was informative and pleasant but after hearing my story, said this is samsung policy and nothing she could do.

My argument to samsung regarding this decision, is that people naturally would tend to slightly push the charger into the port if they were having connecting issues and this shouldn’t constitute & ldquo;undue stress or abuse” to the phone. If doing this for more than several times bends and/or lifts the inside pad, then this indicates the beginnings of the port breaking and should be considered a & ldquo;port manufacturer defect”.

Given address to send complaint letter to richardson, tx but corporate is in ridgefield park, nj. Want specific persons name to send to. Does anybody know who manager of communication & device solutions or mobile phone division at samsung?

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mlk
jv jh, US
Mar 18, 2009 1:03 am EDT

I am having the EXACT same problem with Samsung - word for word. I don't understand how a person can "abuse" a phone by simply plugging it into the charger. Disgusting.

I filed a complaint with my state attorney general's office. Not sure it will get me anywhere, but at least it puts Samsung on notice with the AGO, which could help someone else in the future. Anyway, the address I have for Texas is: 1301 East Lookout Drive, Richardson, TX 75082. Not sure who you address it to though. Good luck!

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11:18 pm EST
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Samsung problem in beat 450 cellphone

Dont you ever buy any cell phones of samsung company especially that is launched in india... As you coulld be fooled with their services and products... They dont know the requirement of customers and the value of customers money... They only know about the making profit... I have purchased the product 4 months before and now the i'm facing many problems such as the battery backup, headset problem, image quality, hardware problems such as port problems, hanging of cell phone restarting unneccessarily... It really suck when such kind of things happens with the product that you purchase by paying a big amount... And in return the technical team responds you saying its a physical damage... Tell them to mention what are the criterias, ways and causes of physical damage while buying the product evene if it is in warranty period... So my suggestion to all the indian never buy the samsung cellphones as they dont give any kind of proper services but only the fake warranty of the product... To save your vaulable, precious money dont you ever buy the samsung mobile...

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10:53 pm EST
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Samsung bad service

I purchased a plasma samsung television less than a year ago. The sound broke down 3 weeks ago. Rang samsung, they sent out a repair man to fix it, he took it away to a shop in Penrith. I have 4 children and no television for the past 3 weeks, nightmare. I was told I would have to wait another 10 days for news. I will never trust samsung again.

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Alyshajvv
, ZA
Nov 19, 2013 1:13 am EST
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I gave in my Samsung Tablet under warrenty to Darro Electronics 30/09/2013 for repairs, I had to contact them every week to find out when is my tablet fixed. They never got back to me, and my last but not least phone call I made out of frustration was yesterday 18/11/2013 as the same story was told to me for 7 weeks now that they have received spared and the technician was busy with it. After I had to put some pressure on them they called me to tell me my tablet was fixed and I can collect.

I arrived there agter waiting +-25 minutes that they can search for my tablets, gave it to me without opening the box to show me its fixed. I went to my car, tested the tablet and realized my sim card was missing. I went back in the store, they searched for +-5 minutes and then asked me what service provider my sim card is. I received the sim (hopefully my own sim) and inserted the sim into the tablet where it could not pick up my simcard.

They gave it to the technician and he also could not fix it. He told me he got my sim out of the old motherboard that was replaced. I asked for the manager which he came and spoke to me telling me very rude he is not layable for the accesories.

First he asked me if my sim was Rica's which it is! Then he told me the sim must be damaged, which I forsure didnt do. He said the customer assistant lady must pay then as she is responsible.

I truly had the worst experience in my life I stood in the shop crying telling him I will never purchase a samsung product.

Usually when I give in any phone for repairs, they remove the back cover, battery and sim and hand it over to me.

As this is my first tablet I didnt know what was required and they booked in my tablet with the sim, changer, even my manuals.

I am just very upset they way this was handled, as the technician reaked of alcohol aswell. Please advise me what to do, as it seems I am fighting a loosing battle with this branch.

I have always had Samsung products but from this bad experience I do not know if I will anymore.

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Roxane Brown
,
Apr 20, 2008 9:05 am EDT

My husband & I bought a Samsung 42" HD TV with stand and 36 month service repair plan. The total cost of $1949.24. Our TV had a code come upon screen(check fan 2) then it went off. It will not play when this happens. I called the service dept. They told me it would be 2 weeks til someone could come out. They sent a tech. out on April 3, 08. He looked at it & said it was a small bug in the fan. The TV played for 4 hours then, another code came up(check fan 1). So the TV went off again. I called the service dept. again. When the person told me another 2 weeks, I was very upset. The service person got very mouthy with me. She was very unprofessional and is hurting CONN"S buisness... She & my husband exchanged words. I asked to speak to a supervisor, she put us on hold. She came back on and said he was out and she could take a number, he would return our call. That did not happen. I called back the next day, still no results. We will NEVER buy from CONN"S again. This I am sure of. We will not stop untill something is done about this service dept.

Valerie
Valerie
, US
Jul 17, 2008 4:07 am EDT

Sai Services - Samsung's authorized service agent is the most pathetic service provider I have come across. They will never send people on time for servicing. They will call you but will never send the service engineers. Samsung should strip this agent of being its authorized service provider if they care about their reputation.

Valerie
Valerie
, US
Aug 04, 2008 1:53 pm EDT

PLASMA TV WAS RUNNING FOR 10 WEEKS WHEN IT POPPED AND THE VIDEO WENT OUT. TURNED POWER OFF AND BACK ON STILL NO PICTURE. TURNED OFF. 10 MINUTES LATER SMOKE DETECTOR STARTED GOING OFF. PETS AND CHILDREN EVACUATED FROM HOUSEHOLD. UNIT UN PLUGGED. ADULTS EVACUATED FROM HOUSEHOLD. WENT TO SEARS WHERE PRODUCT WAS PURCHASED. WAS TOLD BY SALESPERSON HE DIDNT MAKE THE TV SMOKE. GREAT PRODUCT AND SERVICE.

Valerie
Valerie
, US
Aug 27, 2008 5:57 am EDT

I purchased a Samsung 50" Plasma TV on 3/2/08. On 8/3/08, it stopped working. No picture, no sound. I did the usual, checked the cable box, checked the connections, checked the surge protector, unplugged and replugged the unit. Nothing.

I called Samsung customer service 8/3/08 at 10:53 PM, spoke to Peter. He suggested unplugging it and replugging the unit. Then suggested plugging directly into the wall by passing the surge protector. Nothing. He then gave the name of a service provider. Told me to call the service provider and they would come to my home within two days.

8/4/08 - called the service provider. He said he would not come to my area, too far away. Said he had told Samsung this on a number of occasions.

8/4/08, 10:41, called Samsung service and spoke to Anthony. He said he would find another service provider. He called two companies; neither would come to my area. Anthony told me I was in a "no service" area and would refer my call to the Executive Customer Relations group. Anthony told me someone from ECR would call me before noon of the same day.

8/4/08, 7:55 PM, called Samsung, spoke to Josh. He told me there was nothing in my records about "no service" area or ECR. He suggested I call ECR the next day as ECR closes at 5PM.

8/5/08, 11:33 AM, called Samsung, spoke to Kim in ECR. She said nothing to report, suggested I call the next day.

8/5/08, 11:32 AM, called Samsung, spoke to Cathy in ECR. She explained that Samsung would have to exhaust all efforts to find a service provider. I asked how long that would take. Cathy said she didn't know. I asked how they would find a provider, since the closest providers to my area would not come to my house. Cathy said she didn't know that they do something with the computer to find a service provider. I asked if she could give me a ballpark range of how long it would take. I asked if I could speak to someone who could shed some light on the process. Cathy said there was no one else to speak to since I was dealing with the ECR which was as high as you could go. She again said she didn't know but told me I had only been waiting for three days, which isn't a long time. She suggested I call back on Friday, 8/7/08.

8/7/08, called Samsung, spoke to Debbie. Debbie said they had found a provider and placed me on hold to call and set appointment. When she came back on line, she told me that provider does not service my area. I asked how they were going to find a provider, since no one covers my area. She said they would have to work on it for 21 business days before they would consider any other options. I asked when the 21 days started, on my initial call, or when they found a service tech. She wasn't sure but assumed it would be from my initial call. She suggested I call back in a couple of days.

Here's my beef:

1. $2, 500, brand new Samsung 50" Plasma stops working 6 months after purchase.

2. Samsung can't find a repair technician in my area, but tells me to hang on for 21 business days while they try to round someone up.

3. I have to continually call them, instead of Samsung updating me on their progress.

I will never purchase another Samsung product.

Valerie
Valerie
, US
Oct 28, 2008 11:01 am EDT

We purchased a Samsung television, model LNS3251D serial number AEEE3CQLA14090J in September we took it in for repair, at which time we were told we needed a new panel which cost $739.86. We purchased the television from Sears on January 4, 2007 for $877.99. The television is less than 2 years old and is only watched an average of 4 hours per week. We have contacted executive relations and given transaction number [protected] as of today we have not gotten a response. We feel Samsung should pay for the repair or replace the television with a new one.

Valerie
Valerie
, US
Nov 04, 2008 7:46 am EST

I purchased a Samsung Plasma Television in April 2006 for $2506.00 in Sears in Jersey City, NJ. By October 2008 there were red blotches on the screen. A Samsung approved tech came by and chanrged us $426.00 to repair it last week. They said they had no receipt availible when I requested it. Today the red lines have re-appeared and we are told that the next reapir may cots up to $1000.00. I should have never bought Samsung--I never will again.

H
H
Howard
, US
Dec 11, 2008 7:21 am EST

Samsung is unable to provide service and honor their warranty in the metro Atlanta area. A metro area of over 4.5 million people and Samsung can�t find a single dependable service technician.

The Samsung Saga����Part 1

Almost 3 years ago my wife and I moved into a brand new home. We bought new appliances for the new home; one appliance was a Samsung RS2630SH refrigerator. It looked good, stainless steal, water, ice, child lock, all the bells and whistle.

Six or Seven months after the purchase the refrigerator started to make a very loud squeaking noise from the bottom. The refrigerator was still under warranty so I called Samsung. They promptly set me up with an appointment with Jiffy Appliances.

The Jiffy Appliance technician came out, stood next to the refrigerator, and diagnosed the problem with out touching the appliance. I should have known then something was wrong. He said I know what the problem is; I will order the part and be back within a week. Needless to say he never came back. Later on through discussions with Samsung I found out that the technician billed them for the work he didn�t do.

A few weeks went by and I called Samsung back to let them know that the technician never came back. They seemed a bit astonished considering he had billed Samsung for parts and service. From that point on Samsung was more concerned with them being fleeced by a crooked technician than fixing my refrigerator.

The Samsung customer Service rep said that she would have to call Jiffy Appliance find out what went wrong and call me back. Needless to say Samsung never called me back so after a few more weeks I called Samsung back.

Once again I go through the motions with Samsung, and they set me up with another local repair shop. AAA Southern Appliances this time. They gave me the number to AAA and told me they would set up the appointment. When I called AAA to confirm the appointment date and time, I got voice mail for days on end. When I finally got though to AAA; I was told that Samsung can not make appointments for them and that they never got a call from Samsung.

So I called Samsung again and was given the run around. I was told by Samsung that someone would get in contact with me. No one ever called me back, so my wife, an attorney, mailed Samsung a letter they sat on the letter and never called me back.

Part 2����The Samsung Saga Continues

As this noise from the refrigerator continues it has steadily gotten worse. I was holding my 20 month old daughter trying to get her to go to sleep. However the squeal was so relentless and lasted so long my efforts were futile.

We moved to another part of the house, I got her to go to sleep, and once again I called Samsung. We went back through all of what I just told you and the customer rep was surprised that no one ever called me back. She said they received the letter and that it was in my file.

She was nice, took my compliant and passed me off to the ECR team. I believe it stands for Executive Customer Response. After talking with them I didn�t feel like an executive. After once again explaining to them what has happened with my refrigerator the customer rep was more concerned about Samsung paying Jiffy Appliances for services they didn�t provide, and less about my refrigerator.

I was told by the ECR rep that my warranty had expired. I reminded her that when I initially called my appliance was still under warranty and that Samsung never resolved the problem. She told me she was going to call Jiffy Appliances, find out what went wrong and call me back.

I finally called a call back from Samsung. They told me that my refrigerator was out of warranty that they would provide the parts but I had to pay for the labor. I told them I would think about it and get back with them

Needless to say I�m online looking at prices for a new refrigerator. I will buy a new one. Place this less than four years old Samsung refrigerator in an open field, strip all the sensitive parts, let the neighborhoods kids throw eggs at it, beat it with hammers, and have a New Years Eve bonfire in the heart of the worst appliance I�ve had in my life.

My new refrigerator will not be a Samsung. I will check diligently to make sure that the new manufacture of my refrigerator can provide adequate service in a metro area as large as Atlanta. Over 4.5 million people and Samsung can�t find a decent repair technician to honor their warranty.

I
I
IMMANUEL
, IN
Sep 30, 2009 5:46 am EDT

Dear sir,
am rex before one month ago we went to purchase washing machine on the Jain son showroom which is located at madurai in Tamilnadu, India. and we happily purchased front load washing machine from samsung and when we came to come it comes to know us the given product is faulted one but sales man deceived us so again we ask the delear to change the product on samsung itself but they proposed to purchase whrillpool .. so we went to whrillpool. but we are happy ony with samsung.. so take further action
regad
REX IMMANUEL

K
K
Kraig Jorgensen
Moses Lake, US
Aug 19, 2009 12:22 am EDT

Have a 2008 29 cu ft French door Samsung Refrigerator-- It quit after 5 months. The warranty repair company indicated the compressor is shot. Samsung said they would extend the warranty one month---WOW! We spent 2600$ for this "top of the line" model. If only I had checked the web -- If you're looking for a refrigerator, don't buy a Samsung and do buy an extended warranty because reliability on modern appliances is not what it used to be.

ComplaintsBoard
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9:51 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Samsung the secret of losing your customer

let me tell you an example of why you loose your customers. and I have experienced that of my own.

I am working as a programmer in Cognizant Technology Solutions,
I would like to tell you that I have bought a Samsung(E250 ) mobile on 08.11.2017 at Subhiksha showroom, Kottivakkam and I faced a lot of problems while using it, and till now I haven't got satisfied of using Samsung mobile. These are the problems I have faced

1. At the seventh month of my purchase, I got a problem in my charger chip and my mobile failed to work, since the service centers have not responded properly, I was not able to use my mobile for more than a week and struggled a lot.
2. Then my charger got flopped off I bought a new charger at the 8th month, but service engineers said that there is only 6 months warranty for chargers.
3. Then I bought nearly 7 charger's till now but I donno how to identify the original one so I have spent a lot of time and money for getting it and I got my 8th charger now
4. My speaker chip was drained out before the warranty ends. I was really fed up by using the Samsung mobile and charger and other stuffs.

I heard that the Samsung products are being exchanged,

Can you forward this mail to the concerned department and can you do me any needful things now?

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Jeycp
, IN
Mar 21, 2010 2:25 pm EDT

I bought samsung i7500 two week back. By seeing this attractive look and nominal price, more over I am samsung lover and this is my 9th mobile in my life and out of 9 I bought 6 samsung mobiles.

But I lost my confident about samsung that, its battery problem.

It is not even lost for 16 hrs? After I chareged over night, I cant use this phone after 5 pm since it has got a worst battery.

I changed myself that in future I would never go to samsung product.

They know this problem but they have not called for battery replacement policy.

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Service of Mobile
, IN
Jun 21, 2013 12:25 am EDT

To
The managing director,
Samsung india electronics pvt. Ltd.
Dear sir,
With great anguish I would like to bring to your notice that the poor state of service support from your authorized service centre. I was using one samsung mobile (Model : gt-s5753e, sl. No: rdeb124990f) which I have purchased two years back. Recently the mobile started showing complaint as hanging continuously. I have given the same to your authorized service centre at tripunithura, ernakulam district kerala. They took 10 working day to check and reply. Firstly they replied as it require software update so will take some time. After almost month I have received the mobile in dead condition saying that one chip having complaint it needs to be replaced. The chance of refunctioning is only 50:50. If it dos not function the bord needs to be replaced which is very costly.
Now the mobile showing connectivity mode. I suspect the same happened due to improper updation of firmware which damaged my the pcb.
This type of service approach / carelessness creates bad impression. And the customers will think twice to go for a product.
I hope you will look in to this issue. Which may be a childish complaint for you and will do the necessary step which will favour me.

Sreeraman namboothiri
Tripunithura
[protected]

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S
Srinivas kondapalli
, IN
May 16, 2011 5:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear sir,

Respected,

My name is k. srinivas, i staying at balanagar in hyderabad. this is regarding complaint against my lost samsung mobile bearing number [protected] (Airtel). My mobile was stolen while traveling in bus at habsiguda in hyderabad. kindlly requesting to you please accept my complaint.

Info of mobile as follows:-

Name : K Srinivas.
Address: 6-10-87/1, vinayak nagar, balanagar, hyderabad
Phone Model: Motel S- 5620
Make : Samsung
Last used No: [protected] (Mr. Shiva)
Email for contact: rajupeddik08@gmail.com
contact mobile no: [protected]

IMEI Number; [protected]

Regards

Srinivas

R
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reena sawant
, IN
Jul 29, 2009 7:42 am EDT

Hi.. This is reena chandrakant sawant staying at kalyan (W). I had purchased samsung mobile sgh i450 on 16th of november 2017. It has warranty period of 1years. During this duration due to software problem it got hanged all the time hence I was not able to use it. It was having sound problem also.
When I concerned this case with nearby samsung gallery which is in kalyan (W) , they had told me that my cell's speaker got damaged and it will not be replaced until and unless I made payment for the same tough my mobile is in warranty period.

F
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faultyphone
, IN
Apr 28, 2011 4:38 pm EDT

My Samsung phone model no. GT- S5200 was bought on 17-07-2017 and within 5 months it had to be sent for a repair to the Samsung Service Centre for some techical manufacturing fault. Inspite of repeated following up I got my repaired mobile back after 25-27 days, immediately after which it reflected some other technical problems. My phone used to hang and restart automatically for which I approached the same service centre for repairs. However the engineer formatted and told me to use it again which was of no use. Next time when I took it again to the same place I was told that the phone required a software to be downloaded and that this Software was not available with this service centre and i was refered to Moti Nagar, New Delhi Service centre. However on 16 April 2017, I took my phone to this new place thinking that this time something concrete
may happen but the engineer called me thrice the same day to collect my phone, each time giving a new reason and technique he would apply to get the phone rectified..but of no use.
My last visit the same day completely pissed me off when the engineer who was handling my phone had left early for the day and some other person told me to leave the phone at the service center as some part (mother board) was to be replaced. He told me to follow up after7-8 days but after 12 days of my repeated calling no body attended my calls at the service center and now after my last visit I get to know a very shocking thing- my phone was not known to anywhere in their custody...they had no status of it and the engineer completely refuses to have handled it the last time.
I feel completely pissed off by SAMSUNG company as well as service center. How can I get a relief from this?

S
S
Srinivas kondapalli
, IN
May 22, 2011 6:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear team' kindly let me know further status

S
S
Srinivas kondapalli
, IN
May 16, 2011 4:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

waiting for lost mobile status

A
A
AerotusX
Monterey Park, US
Dec 22, 2010 7:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I agree that Samsung Mobile is lousy at honoring their warranty. I am using a Samsung Vibrant from T-Mobile, and the phone won't start up with plugging in the charger. I sent it back to Samsung repair center, and waited 1-week. They finally emailed me and wanted to charge $162 for repair fees. This is absolutely unacceptable as it is clearly a defective from Samsung product and the phone is still under warranty.
So for future reference, don't count on Samsung warranty, because it's virtually worth nothing! Very disappointing...

K
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Karan11
, IN
Jul 29, 2010 8:28 am EDT

its true beleive me...

K
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Karan11
, IN
Jul 29, 2010 8:27 am EDT

SAMSUNG phone Is ONLY about PROBLEMS...
Its better to buy any local china phone inplace of SAMSUNG phone, , ,
will give you more satisfaction... !
SAMSUNG is nothing more than [censor]...

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12:21 pm EST
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Samsung - glass breaks/dangerous

We bought a samsung fridge at best buy about 2 years ago. We were packing to move into our new home. My sister took the first shelf out of the fridge to clean it, and as soon as the wash cloth touched the shelf it exploded!!! There were thousands of little pieces everywhere. Thank goodness my sister wears glasses. The glass flew across the room into the...

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Samsung hard disk warranty

Hi, had purchased 7, 40 gp samsung hdd from mumbai. After that I had a problem in 3 hard disk. Then I had given my hard disk to samsung service center on 27, jan 2009, at lamington road express digital system. They told me come after fiffteen days get the replacement but after 15 I have been get my hard disk back by replacement, but after 15 days express digital system they have no stock of 40 gb hdd.

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RahulDas2007
, IN
Sep 05, 2009 9:54 am EDT

Similar problem I also had . I have a 80GB HDD which conked off . I went to Samsung service centre at Gurgaon which told me, I have two choices (a) either handover at Gurgaon -- it will take 30 days for replacement OR (b) go to Nehru Place Samsung service centre -- which will replace in a week .
I left it at the gurgaon service centre and called up after 25 days to enquire wheher the replacement has arrived . The SC told me, I have to wait for 30 days, so when I caled again onb 32nd day, I was told the hard disk has arrived ( in fact a bunch of HDD has arrived ) but they are waiting for Head office advice to handover as serial no matching ( defective VS replacement HDD) is yet to arrive from HO . One week of regular followup yielded nothing, the guys refused to even tell me HO address and contact person name .
After a week ( total 40 days since I have handed over the HDD ), I called up one of my friend from the industry ( working with another consumer electronics company in a senior position ) who in turn called up his counterparts in Samsung and miracle occured ---- within one hour everything was sorted out and I got ( repeated ) calls to pick up my HDD.

Also I had a Samsung AC which is 7 years old and hardly used for last 4 years . I sent it for servicing as cooling was not effective . But I was told it is unserviecable that is the base is 'corroded' and no longer available.

So guys beware of Samsung .

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4:33 pm EST
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Samsung defective unit

Purchased a blu-ray player... That was defective out of the box. Husband called electrozone... Requesting an exchange... Was told no. That I had to call samsung. Than a few days later I called electrozone
When I continued to go over the same thing with the guy on the phone at electrozone... That I purchased the unit from electrozone and wanted an exchange... Like their return/exchange policy stated... I was laughed at and told... :you and your husband are making such a big deal about this... You only spent $196.
When I asked why he was blatently refusing to uphold their own 30 return policy I was told " I don't know... I don't know what to tell you.
Yes I got very upset and called the guy an f''in a'hole and that he would see me in court.
Weird thing.. About an hour later I got a phone call from a guy stating he was a vp of electrozone... Told me, he found out about what happened and that he wanted to help rectify the situation.
He was willing to send me a "recertified unit" because they didn't have anymore of that model brand new. That there was a "national shortage"
Unfortunately i'm cuttin my losses and sending the unit back to samsung not electrozone... Because I am scared I will end up out of a unit and my $196.

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Update by MaMaCapp
Feb 18, 2009 2:01 pm EST

So Electrozone has now gone out of their way to try and rectify the situation that arose.
They have replaced the defective unit and followed up to see if we were satisfied.
I am just glad that this has been taken care of.

Update by MaMaCapp
Feb 09, 2009 5:08 pm EST

My complaint is w/ Electrozone...NOT samsung...they are Scam artists.

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Samsung never buy a sumsung tv

Me and my partner bought a Sumsung LCD 3 months ago. When we first brought it home and unpacked it the plastic around the tv was distorted and melted looking, we returned it and got another. On the 2nd Jan 2009 our Tv said check fan 2 on the screen and then over heats and turns itself off after 10 minutes. It is useless. We have a 5yr warranty and called samsung and they said it is such a common problem so they didnt need to come to our house because they knew what to do. They told us we would need to wait 2 weeks for the parts to arrive from Japan to fix the tv...it has now been 5 weeks...still no tv. I have called Samsung numerous times and the good guys where we bought it from and both partys have promised calls back that we have never recieved. You would think if it was a common problem that they would have the parts in australia ready on hand for when everyones samsungs overheat after they spend $2500, this is a far stretch for a student like myself to pay. My partners parents bought an LG LCD that broke, LG came and fixed it the next day...I know what brand i should buy next time...

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Samsung poor after sale service

I have purchase the tv on24/11/2008 from gupta electronics east rohtash nagar shahdara delhi 32. It has colours problem and sound problem. I made a complants on 7/12/2008. No [protected]. My tv sends to service station on 12/12/2008. It’s come back on 20/12/2008. But problem is still exist. On complant once again tv picked up by service centre on 22/12/2008. I am very upset by all this process. Now please change my tv. I should not accept repair tv.

Till date I have no response. Service center persons tolled me that there is no time limit it takes more then one months. I can not accept this type of service from samsung. I mail many times and call customer care and service center many times but all in vain. I have no option to complaints in consumer court.

Pradeep kumar
[protected]
K-14/3 s no 16
West ghonda
Delhi 53

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Samsung broken and they refused to respond

Inferior craftmanship! Couldn't get any assistance from samsung! Refused to assist with lost food due to flooded refrigerator due to frozen water filter exploding! All three computer boards had to be replaced! Lowes department stores are the best! They replaced the entire unit after being out of warranty for 1.5 years! Thank you lowes departement stores... You're the best! Samsung should be outlawed in the united states! My local lowes store took back 10 (Ten) applicances last week from unhappy consumers! Why? They were all defective! Samsung tv's, phones, and applicances should be outlawed in the u. S.!

They don't deserve anyones business! They could care less about you as a consumer: buyer beware!

Terry roth
[protected]@aol.com

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Samsung black friday fraud

I am getting the same run around from sears. I purchased this washer and dryer pair and am now not able to recieve it. They told me at the time of purchase that I would not be able to recieve it untill Feb 2009 and that was fine by me. Now I am told I can not recieve it at all. The washer and dryer combo options that they want to replace it with is a joke. The replacement washer and dryers offered are reguler price what I paid for the samsung on sale. Sears knew they could not fulfill these orders yet they took our money. Sears needs to take resposibility and offer a comperable (same size, same original price!) washer in dryer in its place. Does anyone know legally what can be done email me [protected]@ymail.com?

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tx0204
Killeen, US
Feb 14, 2009 8:13 pm EST

Did Sears ever make this right for you? I am experiencing the same issue and was wondering how Sears resolved this for you.

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Samsung Black friday ad fraud $999 for pair

On black friday 11/28/08 I purchased the samsung washer/dryer combo pair at the bf ad price of $999.98. I was told by the salesman that they were low on stock but I should still be able to get the units delivered by december/january. After numerous runaround calls, I went into the store to find out when the units would be available. Now I have been told that sears didn't expect to sell so many of these units. I was informed that these units have been pulled off the floor and they are no longer available. I replied that I can purchase the exact same units from hhgregg, fry's, best buys or lowes and that they can order them from the factory and get them in within a week. The problem I now have is that none of the other stores will honor the sale price for the units because it is not an advertised price anymore. I have been told I will have to wait and see if sears will make the units available for delivery or not?

I feel that I have been deceived by sears into thinking that I could purchase these units from them instead of another store and have them available within at least a week. Furthermore, I would like for sears to hold up there end of the bargain and deliver the units promised or give me an identically featured alternative.

To date nothing has been proposed.

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Heaton
Temple, US
Jul 12, 2010 9:52 am EDT
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You should have gone to Hhgregg.

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DonnaJones
, US
Jan 20, 2010 9:45 am EST

I was 6th in line at a Sears on black friday. When they opened the doors they did not hand out tickets like they said they would. I was the first to get to the washer/dryer department and the sales clercks were already running credit cards. it is my belief that nationwide. SEARS EMPLOYEES were allowed to purchase the front loaders for family and friends. I have reported this to the Federal Trade Commission and encourage others to as well. This is classic bait and switch and Sears has gotten in trouble numerous times in the past. GO TO the FTC website and file a complaint against SEARS, They deserve it.

cadet_young
cadet_young
San Antonio, US
Aug 25, 2009 5:31 pm EDT

I recently purchased a Samsung washer and dryer from Kitchen Tradition. I noticed that it had the BBB symbol on it, so I trusted the vendor. After purchasing the product, I spoke with their customer service representative "Miriam" several times to alleviate a few doubts that I had with this new company. I inquired about return policy and rebate offers. She stated that I should inspect the items upon delivery, and if they are damaged, "refuse the order." I asked her if I was supposed to make the delivery men open the box to inspect the items. She replied that I am to inspect the washer and dryer when the delivery men come to install the washer and dryer. That would be my opportunity to inspect for any damages. I gladly responded with "Ooooooh ok, I gotcha." When the delivery worker arrived August 24, 2009, he stated that his job was to simply "drop the item off by curbside." That is exactly what he did. I was expecting delivery into my residence and installation. I called Miriam immediately and inquired about my current situation. She denied having ever told me about installation upon delivery. She stated that they don't even offer that service. I declared that I remembered very distinctly speaking with her about the issue and that she undoubtedly mentioned that they would install my purchased products and allow me to inspect the items. I live on the 2nd floor of an apartment complex, and I had to wait one hour before a friend came to help me carry the items upstairs. It was a HUGE inconvenience. I expected installation and didn't receive such service. This is my first time purchasing a washer and dryer, and it was a horrible experience. Now, I have to figure out a way to get these installed. Hopefully, an appliance store will install them for a decent price. I gave Kitchen Tradition the benefit of the doubt and have been left unhappy.

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i_heart_sears_inventory
Madison, US
Mar 02, 2009 10:02 pm EST

Similar experience for me. My early web order (hours before stores opened on black friday morning) was canceled due to lack of inventory. After speaking with multiple people at sears, I understand that they use the term "inventory" loosely when referring to their inventory system. It is more of a "ehhhhhhh...is there the slightest possibility that the computer feels like this might be in stock somewhere around the globe?" system. They have no idea what they have at what time, and watching them predict when the next units will arrive is an exercise in futility. After they moved the delivery date six (YES, 6) times over a period of four (YES, 4) months, I was absolutely certain that this product was just going to quietly vanish and no longer be carried by sears. After all, their official policy states that orders only have to be honored for a product with the "exact item number"...It seems to me that those who wait will fall victim to this policy and come up empty handed.

I called approximately 25 times and spoke with multiple managers (10?). I told most of them flat out that I knew that this unit was never coming back in stock, and they knew it as well. I tried repeatedly to find a solution with a equivalent product. Some told me that there were absolutely no substitutions, and others told me that the substitutions had already been used up (wait, excuse me? But I was just told...eh, nevermind.) I even considered recording the conversations and starting a blog for my own mental health.

But then I finally found someone who decided they wanted me to go away (God bless his heart). After reviewing my novella of a customer support ticket, he took pity on me and upgraded me to the Samsung 328 line for the washer AND dryer. I just got them today (03/02/09) and I can't tell you how good it feels to never have to call sears again. The units are wonderful, and I'm glad to have finally received them. Unfortunately, I will not be able to forget the hoops I had to jump through and the personal effort required on my part to have to get them. Call me ungrateful, but after spending at least 6 to 8 hours on the phone with their inept support staff, it is amazing that I can even say the word "sears" without soiling my pants in anger.

I decided to order the stacking kit after the fact, and not surprisingly the stacking kit was not in stock. Sears gave me an estimated delivery date of 03/18/09 andasked If I wanted to order. I laughed pretty hard and told them that I've played "guess the date" with their inventory system enough to know that the house wins. I went right over to best buy and placed my order.

You may feel like a jerk on the phone, but keep asking for managers and don't accept their platitudes or their promises of future inventory. Tell them you know the limitations of their inventory system. Tell them you know that this product will never be in stock again, and tell them that you want this resolved so you don't have to keep calling and bugging them. After all, when the manager agreed to upgrade me to the next best Samsung model as a substitute, his reason seemed to hinge on the fact that I was, in his words, "persistent". Good luck!

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BKYbenson
, US
Feb 20, 2009 4:06 pm EST

I ordered this set on Black Friday from a local Lowe's store. After couple failse deliveies and couple calls to store manager, I received a blue color set for the same price on 1/23/09. Sounds Lowe's is a better place to shop. I'm very happy with the set so far.

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Brad Thorpe
Old Saybrook, US
Feb 16, 2009 7:40 am EST

I ordered this set on Black Friday and received it on 2/12/09. Sears sold these at such a great price that they sold way more sets than anticipated. Unfortunately Samsung could not meet the demand of volume of orders from Sears. We as a customer had a choice to wait for the great deal or pay more from another store. No other company out there could compete with this price. It's just a matter of economics and or patience. I chose patience and am very happy that I received the great Samsung set. You have to remember that no other store could offer such a great deal: It was up to you to have patience to wait for it.

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ASF
Graytown, US
Jan 14, 2009 5:36 pm EST

(Toledo, Ohio area) My husband and I also stood in line for those November black friday prices and were assured that if we were just willing to wait until January 14 that they would be able to fullfill the order. We purchased the dryer kit, the service plan and the delivery. I was told it would be delayed billing. The billing was on my December charge. We waited patiently. Well this week were were called on Sunday, January 11 to remind us of our delivery and to be sure someone over the age of 18 would be home. When I asked for a window of time, I was told they would not be able to give me that until Tuesday evening the night before the delivery. SO, I arrange to be off from work the whole day. ( I lost about $275 in wages.) On Tuesday afternoon, I spoke with a lady who cofirmed that we would be home and that they would call me again by 9 pm that night to give me a two hour window for the delivery. This morning (January 14) I was called and told that the washer and dryer were not in stock and that there would be no delivery today. According to this morning's phone call, they would next be available by February 18. I was furious. They knew before setting up the bogus delivery time that they did not have this in stock. I lost wages! I went to my local Sears story where I purchased the pair and the staff were apologetic and seemed to have no idea of what they should do. I am supposed to get a call from the local manager tomorrow. Now I am home reading this and I guess it looks as if Sears will not be able to honor this sale. This is a huge company and they could have worked with suppliers. Oh well, I PREDICT THEY BE THE NEXT TO FALL IN THIS ECONOMY IF THIS IS THE WAY THEY OPERATE. It will be just too bad for all the honest workers.

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TJs
Crestview, US
Jan 01, 2009 4:21 pm EST

Same here, Iordered the set by phone with their customer service. My freind did also. He received an e-mail back the next day saying his order was cancelled, due to (out of stock). He lukily went to Lowes and bought the same same pair at the same price. After telling me this I called customer service. The assured me my order was still valid, and I was one of the liky ones, but delivery would be 15 January. Well I decided to verify my delivery today 1 Jan and on-line shows no order. I call customer service and they tell me. Oh it was cancelled 11 Dec. Of course I am still waiting a reply because the supervisor said they would call corporate. But it looks like they will offer the cheap GE. This is unbelievable.

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Ms. Sherrill
, US
Dec 31, 2008 8:34 pm EST

Same here, but I ordered on line. When the doors opened at 5:00 am I was about 15th in line for appliances, 2 people ahead of me were told they were out and no orders would be taken. I hurried home and ordered the exact same on line and received a confirmation, then received an email a few days later advising that me that they were out. They offered me 5% off another pair. I challenged and then they quit responding to me. My local store was no help. I will be curious to find out if anyone gets assistance.

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Dodgeman888
Cibolo, US
Dec 26, 2008 9:52 pm EST

I have the same problem. Today, two different Sears told me that the Samsungs are probably not going to deliver. Sears is offering the lower quality GE and Frigidaire which I do not want. My local Sears store tells me their hands are tied because Sears corporate created the problem and have offered a solution so they can’t override corporate. I called corporate today and await a call back. I have asked them to apply $1474.00 (cost of the GE unit) toward the purchase of a set of my choice. Wish I would have bought them from Lowes, my local store has 3 sets in stock.

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Samsung defective refrigerator

Purchased a new samsung side by side refrigerator 2.4 years ago. 9 months ago, the water filter exploded! Flooded the entire refrigerator. Called samsung, they asked for a list of lost food product. Supplied list. They called a week later and said sorry, your warranty is out! You're out of luck! Lost $400 in food products. 8 weeks ago, refridgerator began freezing all of the dairy and other items in it. The original problem was the water filter froze and blew up internally. Called for service from aftermarket service company, and they replaced all three circuit boards and sensors!Samsung refuses to respond to the problem. They won't return any calls, or emails! They could care less. Lowes department stores was nice enough to replace the entire unit after it was out of warranty this past weekend! Thank you lowes! Samsung doesn't deserve to do business in the united states! I wouldn't purchase a samsung product regardless of it's rating, at 1/2 the price! They need to pack up and go back to the country they came from!

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taxed2death
Middletown, US
Dec 10, 2008 5:43 pm EST

My last 4 Samsung products failed miserably. They need to slow down the ol' conveyer belt and open they're damn eyes. Or pay better wages...maybe a worker or 2 would start giving a crap about their expendable position. Maybe.

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Samsung no service = lousy service

Purchased a T260HD LCD monitor 8/29/2008 from NewEgg.com. October 6th, called Samsung to report that the picture was all washed out and that I would like to get the unit repaired or replaced (Transaction # [protected]). Wow... nice service people - looks like this will go well.

Three weeks later (umm... nice service people?), called back on a weekend and spoke with Shawn. He stated that Samsung had no units available to ship me so they would process a refund of the purchase. Someone was supposed to have called and let me know this but didn't. He said I had to call back on Monday and ask for the ECR (Executive Customer Relations) department so the refund could be processed. I uploaded my purchase order from NewEgg with Shawn's assistance for proof of purchase to the Samsung site.

Things are moving slowly but moving. I miss having a good picture on my TV so I went ahead and ordered another T260HD from Amazon (hind site being 20/20, I wish I hadn't).

Called back on Monday 10/27/2008 and spoke with Karen in the ECR department. She said I would be receiving an email with the return authorization and that it would take 14 to 21 days to process the refund after they received the faulty unit. Great!... finally getting somewhere!

Checked email every day for the next 3 weeks... no RA number from Samsung. Called back 11/21/2008 and spoke to Tyler. He resubmitted the request for refund to the mysterious people who approve of such things... said they don't have direct phone lines to them so all he could do was send another email request. I thanked him for his time and began to wonder if Samsung ever intended to refund my money.

Thinking that the squeaky wheel gets the oil, I decided to call twice a week until this is resolved. The must get a lot of this. Read on...

Called again 11/24/2008 and was sent again to the ECR department hold line (as usual). After about 80 minutes on hold, hung up and called back. Sent to ECR hold again. Hung up after another 45 minutes on hold. Now I'm furious... but still powerless. I have my new TV and it still works fine but the bad unit is still sitting on the floor, in the box, awaiting an email / RA number from Samsung. At this point, I essentially have $1100 in a functioning $500 TV.

11/26/2008 -Found a direct number to the ECR department [protected]) in another forum where some other poor customer was putting up with Samsung's poor service. Now they don't have my transaction number until I am talking to someone in the ECR department. Got the same story as last call... all Rachel from the ECR department could do was resend the email request to the mysterious approving authority. I voiced my dissatisfaction to Rachel who seemed unaffected by my complaints.

12/3/2008 - Still have to wait on hold for an average of 30 minutes but at least I get straight to the only people that have the power to send an email to the person/people that have the power to provide me with a stupid email with a return authorization and subsequent refund.

12/5/2008 - My hopes of getting a refund prior to Christmas and thus have some money to by gifts for my family have been dashed. Next step: call my credit card company and file a formal dispute to hopefully get a refund.

I already own a Samsung phone, two 22" computer monitors, an HD 32" CRT TV in my bedroom and now two T260HD monitors, one of which works.

I was going to purchase another T260HD for my kitchen and a 61" DLP rear projector for my living room in January/February to replace my aging Panasonic 50" rear projector LCD. Not happening...

I am now convinced that Samsung cares nothing about its customers and will therefore never purchase another of their products for the rest of my life. My friends, neighbors and family all consider me their technical adviser on electronics purchases... I will never again recommend Samsung products to them. Over just the next year, this will cost Samsung $10, 000 to $20, 000 in sales.

ECR now means Endless Customer Run-Around to me. Please do not purchase Samsung products.

Ray

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meangene
, US
Mar 07, 2009 6:39 pm EST
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I have just started (March 1st 2009) going though the same process and getting nowhere. I'm one week into my battle to get service on my 52"LCD TV. Bought extended warranty. Set is 7 months old. Check this story: They are perfectly willing to send a repair guy to my home, BUT THEY CAN'T FIND ANYONE (Authorized service Center) IN MY AREA THAT IS SIGNED ON WITH SAMSUNG.! I found one in less than 10 minutes after I was told that. Now they're talking two/five weeks before they can get this repair guy "In their system as a qualified tech" . Stay tuned.../gene

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Samsung extended warranties

We purchased the samsung tv 14 months ago, and have had 3 projection bulbs to blow. Even though we paid for extended warranties, the first time, we had to drive 4o miles to pick up the bulb and then install it ourselves. The warranty is supposed to be for in-home service. The second time, the bulb was mailed to us and we had to again install it ourselves and pay the shipping to return the blown bulb. Each time we have had to be without a tv for approimately 3 weeks, we were told it would be much longer if we coose to have a technician to come ot our home to fix it. Phone calls get us nothing but the run-around. We are very dissatisified with the shoddy service we are receiving after paying extra for an extended warranty. No one returns our calls, and they cant give us an exact dare when they will come to fix the tv. This is unexcusably poor service! It relects badly not only on Samsung but on Brandsmart as well.

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Samsung poor after sales service

After purchasing a 47" samsung tv ($1500) that needed a $500 repair only 3 1/2 years after purchase, I contacted samsung head office three times. Was totally ignored! I will never purchase another product with the samsung name... All they are interested in is the sale. Customer feedback/relations doesn't exist with this company.

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jerry walker
Hopkinsville, US
May 30, 2011 10:19 pm EDT
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we bought a ext 3 yaer warranty now we find out company is out of buisness.So i guess were stuck

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Treatmeright
Calgary, CA
Apr 26, 2011 12:26 am EDT
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Good luck to you.
My new Samsung 3D plasma TV die after 42 days. I have been waiting for service since Dec 3, 2010 - 145 days ago. The "Service Call Center" is useless & lied constantly.
On April 1st (day 120), someone from Samsung Electronics Canada called to offer me a Service Exchange. After another 25 days, nothing happens. She will not response to my phone messages & emails. Calling to the "Service Call Center" results in another 30+ minutes of lies. The person even told me they will have a NEW unit ship to me in 2 days.
However, we are supposed to get a "RA Credit" issued to FutureShop to do an exchange locally. So many times they told us something are coming in 3 weeks, then they changed the story so I need to call the "Service Call Center" again. My service ticket: [protected]
Can you imagine 145 days without a TV, after you paid for it. I wish you luck.
We as consumers have to come together to protect our rights.

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Tommyfourth
Provo, US
Mar 01, 2011 8:44 pm EST
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42" but after 3 years it just died. They used cheap parts in the power supply. It cost $300 to fix. It's a well known problem but Samsung will not step up and provide a fix. That's ok I simply won't buy anything made by Samsung.

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Samsung noticed a defect on the inside frame

Noticed a defect on the inside of the frame surrounding the lcd tv, after numerous phonecalls an engineer from VISUAL FX turns up, no use, after 2 more visits the engineer comes back, leave a shoddy loan set covered in duct tape...takes the TV set away in a thin cotton sack, leans it against a car in the road while he unlocks his van!
Try to get a straight answer from Samsung - no chance! no idea when TV's coming back, who's paying for it, NOTHING! The repair company contracted out by them are worse! Who know's when the TV will ever be coming back!

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Samsung lcd tv screen

Dear distingushed sir,
I have bought an lcd tv of samsung (La40n71bx) on may 7, 2007 in the local electronics chain store, su ning electronics store, in chengdu, sichuan, china. It was installed in my house on juen 22, 2007. After not more than half an year, the screen of this tv turned black with only sounds of the programme. So we asked the after-selling service department of samsung in china to repair it. After three times' repairement it did not work at all. Then the headquater of the after-selling service department of samsung in beijing, china, offered a new screen for me for free on 26 december, 2007. But still after a short time just before the earthquake of this year the same problem occured again! At that time my husband informed the after-selling service department of samsung in china, and they advised us to continue to observe it. That's exactly before this year's earthquake happed in my province, sichuan, in the may of 2008. After the earthquake, when we calmed down we still noticed the problem once in a while. On the evnng of november 25, 2008, it totally turned into a blank with a little dark light on my tvsreen. I informed the after-selling service department of samsung in china of this bad news, they send a repairman the next day and the repairmen examinde my tv carefully with a conllusion that it was the problem of the screen again!
But this time the after-selling service department of samsung in beijing, china, refused to exchange a new and qualified lcd screen for me for free, because, as they insisted, the time of guarantee of my tv was expired. I doubted weather they referred to authorized three gurantees for the tv products. According to it, all the tv products should be guranteed a free repairment, or exchange afted three usesless repairment wihtin one year, and if some parts of the tv products have been exchanged, the time for the three gurantees should be renewed. That means my tv screen should be exchanged with a new one for free. But they insisted on charging me for a new one.
I have three questions:
1. Since there is no specific law to regulate the three gurantees for lcd tv products in china, to which law or rule does samsung refer ?What's more, according to it, all the tv produces should be guranteed a free repairment, or exchange afted three usesless repairment wihtin one year, and if some parts of the tv products have been exchanged, the time for the three gurantees should be renewed.
2. If samsung referrs to the normal tvproduces ' three gurantees law in china, samsung should be well aware of the regulations in this law that a color tv should be guranteed for one year, with its main parts such as display tube within at least 3 years. Since an lcd tv has no display tube, its lcd screen should be its main part as display tube to a color tv.
3. As the same problem has happend to the sme part of my lcd tv which was exchanged not more than one year ago, how could the after-selling service department of samsung in china calculated its gurantee time from the very beginning of the buying.
I stongly object to the policy and attitude of samsung towards its consumer! I strongly throw doubt on the quality of any samsung's products! I confirmly require samsung to exchange a new tv screen for me for free and also provede me an authorized written gurantee for the quality of it with a renewal of the gurantee time.
Yours sincerely,
Lisa
610064
College of foreign languages
Sichuan university
Sichuan
P. R. C.

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Idej
, NG
Jan 26, 2010 7:04 am EST
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I bought a Samsung Blu-ray home theatre system HT-BD2R, in November 2008. It developed a fault (rejecting discs) recently. The Samsung workshop diagnosed (cost sixty pounds) a faulty mother-board (cost One Hundred and Eighty pounds) and suspected faulty loading board (no longer in production). I was advised to buy a new system. Since I am stuck with 7 SPEAKERS and a subwoofer that are still good, could anyone suggest a good substitute blu-ray dvd player that will compliment the good components that I still have? I WILL CERTAINLY NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN IF THIS ONE CANNOT BE FIXED.

A COMPANY THAT CANNOT SUSTAIN ITS PRODUCTS IS NOT FIT TO LIVE. GOOD RIDDANCE TO SAMSUNG!
Kabb50

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jake6680
, US
Aug 09, 2009 11:35 pm EDT

Also for my case.
Last Dec 2008 I bought a 37-inch Samsung LCD TV. Some sort of a gift for myself. Then just last June 27, 2009 when I turn on the TV only the sound is functioning, then of course I done the regular diagnostic and retrieved the tv owner's manual for the troubleshooting but unfortunately it can't be fixed. Since its still under 1yr warranty I called up Samsung Customer hotline to report the issue, I tried to call up everyday to follow up and until now still no schedule on when they can repair my unit. It's really disappointing!

J
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Jason Fang
, CN
Jul 08, 2009 12:52 am EDT

My story is almost the same as yours. My 32" Samsung got black after 3 month, on July 2008 they have to change a Samsung-made screen, the original one is made in Taiwan.

On July 2009, My "baby" cannot power on, LED on the power button blinking. I called Sumsung Beijing, they will not give me free service, I told them 1)why your machine can only work for 1 year, 2) why your m/c will get dead always on July, hottest days.
My conclusion is your product must have defection on heatsunk.
I rejected their changeable service, it should be free if proved to be a defection.
I checked by myself, part of the Power board was burnt. I quickly brought 10 same ICs, why 10 pcs, as I think it will be damaged again for sure, I changed new ICs, test the temperture, CRAZY, one switcher IC is 70C and another Power IC is 77C, very hot, you cannot put your fingers on, stupid design!---no heatsunk for these hot ICs
I cannot let my "baby" work hot like that, At first I want to use fan, but no room for the fan. Have to use heatsunk, I moved away some components arround these hot ICs to get enough clearance for the heatsunk, then made special heatsunk to fix on them.
Now temperture is under 50C, I think my bad "baby" now is cool for the summer.

My conclusion is if you do not do anything to change their design, your samsung need to be repaired every year, mostly dead day is July --

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Samsung customer service not handling a warranty issue

I bought a samsung tv from sears in may 2008. It began failing to stay on in september. The tv is still in the 1 year manufacturer warranty period. I've been fighting with samsung customer support (Mainly their ecr - executive customer relations) to get it fixed or replaced. I've been told the faulty part is on back order with no delivery time in sight. Since this is the case I was told that the tv falls within samsungs guidelines for a replacement. Now, after 8 to 10 calls and continual run-a-rounds, a request has been sent for authorization for replacement. That is the second time I was told that, by the way. This process has been going on for over 6 weeks now and I have no confidence that samsung has any desire to replace my unit since now they'll have to do it with a newer model as mine is considered last years model.

After talking with multiple customer service reps I have observed that they are less than truthful. When I can get them to talk at length about their processes and failures from the last calls I usually get a "new" twist to the previous stories. I get conficting statements between reps and find there are "new" things that need to be done or things that were previously done wrong that will take 2 to 3 days and they will call back with a status. Well, big surprise - that call never comes and 2 to 3 days turns into 4 to 7 days before we go through the whole thing again with a "new" solution.

At this point the battle is still being waged with no end in sight.

My recommendation: do not buy a samsung product unless you are willing to throw it away when it breaks, because samsung makes it nearly impossible to get warranty issues resolved.

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Marc1971
, PH
Dec 11, 2013 5:53 pm EST

We have the same issue here in the Philippines. Samsung has same approach regarding warranty claim; therefore, the way they handle warranty claim is their international bad practice. Poor Samsung consumer...Samsung products are disposable products!

I agree with your recommndation: "Do not buy a Samsung product unless you are willing to throw it away when it breaks, because Samsung makes it nearly impossible to get warranty issues resolved."

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