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1.7 1675 Reviews

Samsung Complaints Summary

290 Resolved
1374 Unresolved
Our verdict: With Samsung's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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2:59 am EDT
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Samsung phone not working

Hi,

I purchased a Samsung Grand II phone on 30-March-2014. Model Name: SM-G7102. IMEI: 352116/06/359388/1. Till date I've visited the Samsung Service Center 4 times. On the first 2 occurences, the display and the motherboard was replaced.

I visited again on 22-July-2014 after I started getting a message on my phone "Unfortunately the service com.android.phone has stopped". I was not able to use my phone. The service centre people refused to take my phone, however they upgraded the phone OSfrom JellyBean to Kitkat. But within 30mins again I started receiving the same error message.

On 24-July-2014, I re-visited the Service Center for the fourth time and they took the phone for service. Till date I've not received the phone back. The bill No is [protected].

Kindly let me know why there isn't any replacement policy. I'm completely annoyed with the product. What happens after the warranty period has been exhausted?

Suman

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10:06 am EDT
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Samsung complain against service centre

Hi i am the owner of samsung Note 3 and I want to complain against the service centre name MOBILE DOT COM ([protected]) . I want to complain that I have submitted my Note 3 (RF1D939D86D [protected]) on 9/July/ 2014 to mobile dot com to fix my back camera problem but instead of fixing the problem they just fooled me . They called me on 12/July/2014 and told me that the back camera is replaced but the problem was not fixed as camera was still the same . Then they told me that there is problem in mother board of the phone it will take time we have ordered the mother board, so I said ok but when I called them to know when I am gonna get my phone back they told me that our limit is barred it will take few more days so again I said ok but please try to make it soon . Than after few days I called them again to know the situation of my phone but again he was confused and don't have any specific answer he just asked me to visit the service centre so I visited the service centre at evening and when I asked him about my phone he told your phone is ready we have change the mother board but the problem was still the same so finally I decide to bring back my phone on 24/July/2014 . The other day I went to another service centre to fix the problem and there I came to know the real truth and truth is they have (mobile dot com) has not changed the damn mother board or the camera of my phone they just fooled me all the time instead it's showing that they have changed the speakers and the charging jack which was in good condition and even I am not sure that they really replaced the speakers and charging or just done that for their sake . I came to know this when the other service centre guys checked the repair history of my phone . I didn't expected this kind of service or service centre from one of the best or I would say No.1 mobile phone brand in world as I really believe in samsung products I have Samsung Gear 2, Note 3, my sister have samsung galaxy S4, my cousin have Grand 2, my other cousin have Samsung galaxy s3 I mean almost all my relatives have samsung phone and beside mobile phone we also use samsung other products like I am using samsung's LED, A.C, Laptop . So I really believe in samsung products but the experience of after sale service of my phone was terrible . So I request you to take very strict action against that service centre ( mobile dot com ) . I hope you will understand and do what is right .

Your loyal consumer,
Muzammil Raza

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8:07 pm EDT
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Samsung jose h #[protected]

I'm a t-Mobil new costumer, been with t-Mobil for 6month and I been paying for my insurance to protect my samsung galaxy s3. End up telling me they can't send tme the phone and they dicide to send me a different phone. Why will they do that if been trying to protect my phone all this time. So there the one to dicide what phone I should be using? Very disappoint with the t-Mobil company. I'm sure they won't do anything to fix problems, for what I see this company have a lot of complains.

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Samkit R Shah
, US
May 28, 2014 3:59 am EDT

My mobile name samsung galaxy s3 purchase on approx. Last 6 months. My 1st complaint was in january. My complaint was regarding of hanging up phone & restarting phone automatically & call are not received because phone is getting switched off automatically. & tlany applications are not supporting in it.. Musiv player is not getting started & battery problem is irrtating... Within hole day I have to charge my phone from 10-20 times a day... & same problem was held in month february, march, april, may, & in june also. The samsung service centre the executive as well as the mamager is not responding me. & I have got the duplicate samsung charger from the mobile store from where I have purchased my mobile. & now the manager of the service centre has told me that he will replace the mother board of my mobile & from now onwards any problem will be issue in my mobile than my whole mobile will be replaced in samsung company. & please cheakout my mobile either it is original or duplicate & the name of manager of samsung service centre is krunal vachetiya. & I have also talked to mr. Mukesh chavda & I has taken a responsibility to change my handset. If again any problem will issue in my handset.

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arkhan
, SA
Dec 29, 2012 1:14 am EST
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I have lost my samsung Galaxy Mobile near madina

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samsung missed
, IN
Jul 25, 2014 5:08 am EDT

SIR
I HAVE LOST MY MOBIL PHONE ON 1/07/2017, AND SOME ONE USING THAT NUMBER PLZ GIVE INFORMATION KINDLY IMEI NO IS [protected]

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12:01 am EDT
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Samsung samsung sells faulty product to the customer

Samsung sells faulty product to the customer - Support engineer cheating

We bought samsung Led tv for 55000 rs with great hope and trust on the brand samsung
On Dec 2012, were so happy and even referred couple of my friends same tv ua40d5500

After 6 months of working, tv stopped working and it was not turning on. since we had warranty CoveRage
Sansung engineers camE and said tHere is power problem and replaced the main board.
After few months after warranty expired, aGain we Experienced picture problem with horizontal lines anyhow tv was working when we turnoff and turn on again. But after few months...when we turn on tv it alqays shows blurred image and no sound.
NOw we registered complaint at samsuNg and they are saying its a power pRoblem again and board needs to be replaced
With the cost of 35000 rupees which is 70 % of tv cost. we r shocked to hear this and samsung says
Its out of warranty. But the same problem even for my friends who bougjt this same model.
The pain here is samsung tries to cHeat middle class families with tgis faulty tv model
And RefUsiNg to replace sightIng warranty. But samsung clearlt knows 5500 Led tv is failure mode

As a result, Samsung head office contacted and promised me they will send support engineer and the tv can be fixed with the cost less than 5000/ by replacing just pcb instead of complete board. Samsung sents the support engineer and he didnt even check the tv properly as promised by head office and he straight away said complete board has to be replaced and it will cost 30000 + service charge. And one of the worst and most cheating happened, For saying this the support engineer charged us 180 rupees. I dont know on what one arth they can charge for saying that tv is faulty. And after a week received a mail from samsung saying, it can be done for Rs 25, 000/- with 1 year warranty. which is unacceptable. Guys whoever reading this please be aware of tactic and trick by samsung who cheats the customer by selling the faulty led tv model and it fails exactly after a month of warranty and samsung cheats and make customer to pay for replacing board. Good Bye samsung. One of the worst support from samsung to the customer.

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Samsung mobile got theft

I am PASAPULA JAGADESWARA REDDY and holding the mobile with Model number GT - S7500 with the IMEI number - [protected]. My mobile number is [protected] and before the theft the last call i dialled is [protected] and the theft how it happened is, I travelled to my home town (Native place) and i was carrying or holding my daughter with the age 1.5 yrs and one guy came in bicycle and pulled the mobile from my hand and took over and meanwhile i was waiting for my brother to pick for me but in meanwhile the theft happened also i gave complaint in 2 town Police station with the IMEI number - [protected] and i request you to please trace the mobile and please provide me my mobile as i struggled to purchase the smart phone by working hard and planned with my budget. Really Sir/ Madam i am upset with this people who do these type thefts and making public in trouble.
Please please help me in this and get my mobile in the address provide or immediately call to the number [protected] or [protected]. Thank you.

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6:00 am EDT
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Samsung no solution for faulty unit

Hi Team,

I have negative feedback for Your company which I want to share at my Company portal IBM India Pvt ltd soon.
I made complain in May starting, my ref id [protected] which your team drag to 3 months, which shows their capability.
I have purchased Samsung new BIOFRESH model 380 Lt fridge with my hard earn money in 4-5 years back . After 4-5 months purchase time only, there are lot ice accumulate under ice section while it's a frost free refrigerator, made complain to Samsung service center and told to replace part but they did n't do any replacement and cleaned with hot water . After this every year in winter getting same issue, told service center to change part or replace unit but no action taken now when almost 5 years going to complete and same problem exist and more their warranty completing and my fridge not working then they are saying that part not available so can't do any thing .Attaching comments from CEO office for your ref.
-----------------------------------------

Counselor answer
Dear Ms. Gerola,

Good Morning!

This is Nirupama Singh, Customer Experience.

We sincerely regret the inconvenience caused to you on your dealing with Samsung product.

This is in reference to your email dated 2/7/2014 and as per earlier conversation we had regarding your complaint against problem in Samsung Refrigerator (Model no: RT35BDPR1/XTL).

With would like to inform you that we already had discussion with the management against your complaint and provided you best possible solution from our end.

We had informed you that the parts required to repair your product is currently not available in the company & there is no certain expected arrival time available with us.

Also as per company’s standard warranty policy, in case of any unforeseen circumstance and the required part not being available, company provides commercial solution to customers in lieu of repairs, as per company’s prevailing depreciation rules.

However in your case the unit is of more than 5 years old & is out of product life cycle also, as per company’s standard depreciation policy.

So we regret to inform you that currently we are unable to provide any solution to your complaint.

Thanking and assuring you for best services always.

Warm Regards,
Nirupama Singh
Senior Executive - Customer Experience
-----------------------------------

So just want to know two thing here :
1. Your fridge unit was faulty from first day of purchase, why I should pay for it ?
2. Why faulty part not replace after so many complain under warranty period .
3. I need replacement of my Unit as problem started from first day of purchase and attention given on it.
Let me know what solution you have for this complain?

Thanks & Regards
Seema --[protected]

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5:20 pm EDT
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Samsung poor customer service, poor product

To Whom It May Concern,

I have just suffered through what has been the worst customer service experience of my life. Unfortunately, it was with your company, Samsung.

I have a 46” 3D television, model number UN46D6400UFXZA and serial number Z3453CYB600902A. I purchased the TV in August of 2011 at Sears in Key West, Florida. At first, I was very happy with the TV, it had great picture quality and was very user friendly. I watched the TV for approximately one month with no issue and then departed on deployment and various military schools in the Northeast until the month of February. While I was away, no one else watched the TV and it was securely kept in my house in Key West.

I began watching the TV again when I returned in Feburary 2012 and in March 2012, I noticed that the top portion of the screen had several blue, green, and red lines going across the entire top quarter of the screen. This prevented 3D movies/media from displaying correctly in the top quarter of the screen. At the time, I had a warranty through Sears and had an approved Samsung repair man replace the LCD screen on 4/16/12. He said the screen had “delaminated” and that it was fairly simple to replace. He replaced the LCD panel and the picture was, again, high quality.

I continued to use the TV until I departed again in May of 2012. I left for deployment and various military schools in May of 2012 and returned in December 2012. In March 2013, the LCD panel again began to delaminate in the top quarter of the screen. I, again, called Sears since the TV was still under warranty, and they, again, dispatched an approved Samsung repair man to replace the LCD panel. When he came to replace the LCD panel, he stated that he’s only had repeat visits for this particular 46” 3D model. This statement peaked my interest and with more research, I discovered that it was a common problem experienced by others, not only in Florida, but across the country. The panel was replaced on 3/20/13. Again, the picture was high quality and there was no issues.

In April 2013, I found out that my next unit was in the Middle East and that most of my belongings had to go into storage. There was very little turn-around time for my transfer so I did not have time to pursue the issues with my “lemon” TV any further. The TV was placed in storage in Miami in a climate controlled unit.

I returned from overseas in May of 2014, where I moved to San Diego. When my furniture was delivered, I was relieved to discover that the TV display was still clear. After about a month of watching the TV, the screen again delaminated. At this point, it was obvious to me that there is something wrong with my TV. Its on its third and failing LCD panel. Now that I had some time and had completed my transfer, I decided to pursue my issue with the TV with Samsung customer service.

Here is where my problems actually began.

I contacted Samsung customer service on 6/4/14. I spoke with a John, a Rosell, and a Tabatha in regards to my situation and they provided me with the transaction number of [protected]. They told me to send in my work orders and sales receipt and they could assess whether I was eligible for a refund, return, or compensation based on the age of the TV. I was on leave and not with my TV so I emailed my work orders on 6/6/14 and the receipt of sales on 6/12/14.

Each time I spoke with a representative, I emphasized that I did not want repairs since I obviously had a defective TV, a lemon, and that I wanted a replacement or store credit towards a new Samsung TV.

After hearing nothing from Samsung for about 2 weeks, I decided to call again on 6/30/14. I spoke with John and he said that my transaction number had been cancelled. This frustrated me immensely. How would you feel, as a person not a company, to have your requests ignored, even though you were promised an answer. I was then transferred to Diane who said she had no idea why my transaction number was cancelled. I asked to speak to someone in customer service and she told me that she was going to transfer me to “appliances” and they would help me there. I told her to not transfer me to appliances and to transfer me to customer service. She said, okay, I’m transferring you to appliances. About 40 minutes later I finally got back to customer service. I tried to complain about Diane’s behavior but nobody would listen and made excuses for her deliberate redirect of my phone call in an attempt to, I can only assume, get rid of me. I was finally transferred to Jessica in the Executive Customer Service branch where she gave me an email to resend in my work orders and receipt under a new transaction number, [protected]. I was then informed that the transaction number was no longer active either, so I was finally assigned [protected]. All the information required from me was submitted and I was told I would hear back in 24-48 hours on the status of my case. Again, I emphasized that I did not want repairs since I obviously have a defective TV, a lemon, and that I wanted a replacement or store credit towards a new Samsung TV.

About 24 hours later, I received a call from a repair shop in San Diego saying that they could come in a couple days to replace the LCD panel, at my expense, and that it would cost an additional $90 for a convenience charge for them coming out to my house. I immediately called Samsung back and spoke to Chelsea in the Executive Customer Service branch on 7/1/14 about why my case was passed to the repair department and not to the refunds/replacement department. She said that the file had been placed in the wrong department and about 30 minutes later it was placed in the refunds/replacement department. She again said I would hear back from them in 24-48 hours later to see if I was eligible for replacement or a partial refund/store credit.

24 hours later, today, on 7/2/14, I received a call that I was not eligible for ANY store credit, refund, or replacement. I was, however, “eligible” for repairs at my own cost. I recalled Samsung to see if I could be transferred to a higher level and they told me no. I had reached the highest level in their Customer Service branch but that I could email them my concerns. So here we are. I am blown away by Samsung’s lack of regard for their customers.

With how much each LCD panel and repairs cost Samsung, they could have bought me a new TV at this point. I understand that the timeframe of my complaint seems delayed, but with my job and my schedule, I was unable to report it any sooner. The TV has been watched for about 5 months total since its purchase in 2011. I still can’t believe how poorly I was treated by some representatives and how Samsung will not stand by their product. I’m hoping my story will reach as many consumers as possible so that no one else will have to deal with this 3 week ordeal, poor treatment, and total lack of empathy or care for their customers.

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Samsung they are send mail the I was awarded 500000 pounds u should take a seviere action towards it

Snmsumg avenue stamford
Bridge london sw1v 3dw
United kingdom.
E-mail: [protected]@hotmail.com
Nokia online lottery
Promotion/prize award dept
Tel: +[protected]
Ticket winning numbers:-

Congratulation dear luck winning we are proud to inform you that this
Online world wide e-mail address final draw from samsung company united
Kingdom was conducted from an exclusive list of 10, e-mail of individuals
And corporate bodies picked by an advanced automated random computer
Selection from the web. your e-mail address was among the 7 lucky winners
To benefits from this e-mail promo. each and every e-mail is to benefit the
Sum of £500, 000, 00. gbp pounds (five hundred thousand great britain
Pounds.)this program is been sponsored by samsung company to alleviate
Poverty, create hope and self-believe to people around the world through
This online world e-mail award promotion.
(note: ) your winning prize is presently deposited in halifax bank in
Escrow account, which means that nobody will have any access to it, until
It reaches your nominated bank account in your country.
For your information you don’t need to play lotto to win this prize, as you
May have know that this is a benefits from samsung company international
E-mail lottery draw which confirms your e-mail address the rightful winner
Of £500, 000, 00.gbp pounds, so all you need to do is to forward the below
Requested information to us immediately you receive this notification, to
Enable us proceeds in releasing of your winning prize.
Below are the requested information's:
Reference no: nk 204-9t6
Batch no: nk 400-327uk
Serial number: 001680
Below is the event manger in united kingdom:
Email: [protected]@hotmail.com tell: +[protected]
Fill out this form below and send to [protected]@hotmail.comto process
Your win claim:
1. name:
2. address:
3. sex
4. age
5. mobil number:
6. occupation:
7. bank name
8. bank address
9. account number:
10. country state
11. emil-id:
12. your 4x4 photos
13. wining amount: 500, 000, 00 gbp.
Reply to this i.d: [protected]@hotmail.com
Note: all payment claims shall be through bank transfer or through
Diplomatic system delivery (dsd).
For further details, please contact our helpdesk urgently by phone for
Confirmation (tell: +[protected]
For security reasons, you are advised to keep your winning information
Confidential till your claims is processed and your money remitted to you
In whatever manner you deem fit to claim your prize. this is part of our
Precautionary measure to avoid double claiming and unwarranted abuse of
This program by some unscrupulous elements. please be warned!
Claims is processed and your money remitted to you in whatever manner you
Samsung promo
Team england, 2014 bonanza
Dr. jose williams mrs. jessica
Adam,
Directors in samsung company lottery award agent
United kingdom
Online
Coordinator.
Lottery sponsors:
Samsung corporate uk
Samsung corporate, japan
Samsung corporate usa
Samsung corporate, asia
Past winners :

Copyright 2014 samsung company award 2014
All right reserved
* * * * * * d i s c l a
I m e r * *
Note: this message is confidential and intended for the email address
Owner(s) only. if you are not the intended recipient, please contact the
Sender by e-mail return and then delete this message from your system. you
Should not copy or use it or disclose its contents to any other person. if
Any part of this message is illegible or if suspect that the message may
Have been intercepted or amended, please contact the sender. we cannot
Accept any

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12:54 pm EDT
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Samsung rf217acbp french door refrigerator

This product is a piece of junk and Samsung has no permanent fix for the problems we are having! We purchased this unit in July 2012 and 1 month out of warranty, the unit would ice over in the refrigerator compartment and would not keep food cold. I now unplug it for 48 hours, put our food in ice chests and let it thaw. It will then work for a month or 2 then the same issue.
I called Samsung and they responded that since I was out of warranty, I would have to pay for this. In reading the hundreds of complaints online, I know that this could cost about $500, depending on who comes out to service it. I refused to do that since it appears that the problem will return no matter what they do, as this is a design flaw. I have spoken to different service techs and they say that they won't work on them because they know there is no real fix for the issue and do not want to ruin their reputation.
So...I emailed the California Attorney General and they contacted Samsung. Samnsung contacted me and offered me a one time service and parts fee exemption. But now they are having a hard time finding someone to service it in my area. They said that if they cannot find someone, they will refund my money.
This should not be happening to a refrigerator that is less than 2 years old! If Samsung does find someone to service it and it has the same issue, I will pursue this again with my Attorney Generals office. I have also contacted Sears where we purchased this and asked them why they carry a knowingly defective product and they, too, have offered concessions if Samsung doesn't fix it properly
There are almost 1, 000 complaints about this unit and others with different model numbers with the same problem. DO NOT EVER EVEN CONSIDER PURCHASING A SAMSUNG APPLIANCE, as they offer no customer service and appear to be trying to sweep this problem under the rug to avoid a costly recall. But...if you HAVE purchased one of these products, be diligent in your efforts and don't stop until you get satisfactory rectification! Your efforts WILL pay off.

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Update by earl l
Jun 30, 2014 9:45 am EDT

I don't want anything else. I was just posting to let others know that you don' have to accept poor customer service and an appliance that is obviously flawed.

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George Provorse
Clio, US
Jul 09, 2014 11:21 am EDT
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2009, we purchased Samsung wash machine and extended warranty, effective until late 2014; had service repair person come out and told us repair would not be covered by warranty. Wants $650 to repair. Lowe's agrees with service person that warranty will not cover repairs.

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drwissam
, QA
Jul 06, 2014 4:55 am EDT
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Misconduct and behavior of a salesperson
complaint sent to company since 10 days, no acknowledgement of receipt from the sales people and no feed back till now
twice a reminder has been sent
worst customer service ever
is it Samsung ?

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Samsung washing machine complaint

Dear sir / ma'am,
I purchase samsung washing machine model no. Wf8754cpg on 30 july 2010 for rs 29, 800. Recently, I had been facing issues with the machine and hence I informed samsung service center. My machine is at samsung workshop as I was told the drum need to be replaced and expenses would be in range of rs 4000 to rs 5000. Yesterday, I got a call from the service center informing me that part for my machine is unavailable and cannot be procured due to reasons best known to them. Now, samsung service center is saying machine cannot be fixed due to aforementioned reason and are offering me a refund of rs 15, 100 only. Firstly, I am really surprised that samsung is selling products that they are unable too fix. Secondly, if I want to purchase a front loading 7.5 kg with similar features it will set me back by at least 30 - 35 thousand rupees. I cannot afford a new machine and want my machine to be fixed. I am very disappointed and no longer have faith in samsung brand.

Regards,

Ad ([protected])

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Adarsh Vir Singh
, IN
Aug 29, 2010 8:26 am EDT
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My above referred complaint is pending with Samsung since 23.8.2010. Repeated call on 26.8.2010 has also not yielded any response.
Hope through this portal the problem gets resolved

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Halunen
Minneapolis, US
Sep 25, 2014 10:10 am EDT
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The class action law firm Halunen & Associates is investigating top loading Samsung washing machines for possible design flaws. If you have experienced such problems, please contact us at: http://consumer.halunenlaw.com/contact-us/ or call [protected]. Thank you [Advertising Material].

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Samsung un55es8000 - power connector fail

I own one the expensive LED TV Samsung model UN55ES8000 for past 1year and four month. Recently I started noticing my TV automatically turnoff and turn on and that leads to STOP working WiFy. So I give a call to Samsung on 06/16/14 Give me ticket number [protected], and I find-out as off May 31st 2014 my TV is out of warranty so they will not able to do anything all they can do is they can setup service call which is paid my me and they can fix my tv. So before I make that call, I google and find-out this is very common problem with model UN55ES8000 series Samsung LED TV. So Called again and end-up making service call. Today 06/20, service guy came open –up the TV and showed me Power connector leads to Power-board both burned down that leads to turn and turn of TV and making wify board to get bad as well. I took the pictures of faulty power connector, power board and wify connector which needs to be replace for that I had to pay $248.

I showed the article to service guy on Google regarding Power connector leads to Power-board burn down and it as so many articles; he agrees with me and told its very common problem we do get lots of calls regarding that. I told him Samsung should cover this he said for that you need to call them and schedule appointment again so in that case my TV will not fix TODAY. I ask how much it’s going to cost he said it’s $248 . I said go ahead and repair I will pay you then I will give call to Samsung and make them pay back to me.

My TV got fixed, I called Samsung I explain everything, they give me ticket another ticket number [protected] and customer service agree with me and said we make your TV fix without charge I told her that I already fix my TV so now I want you to reimburse $248. And I also explain why I paid because initially you guys told me that its out-of-warranty so it’s my out of pocket cost. She said in that case I will not able to help you out we don’t reimburse any money that you have already spend. I told her that this is like re-call its faulty parts to you expensive tvs you should take care the expanses but she did not and ask me to talk to supervisor. Since supervisor was not available that time so she schedules a call.

This is cheating with customer Initially they said it’s not covered you need to pay out of pocket. Once I pay they agree that its faulty part but they will not reimburse the expanse. I want Samsung to pay be back $248 which I paid to fix my tv issue.

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Abraham Castro
, VE
Jul 10, 2015 6:15 am EDT

Same problem here with the same model: UN55ES8000. In this case my connector was not burned yet, it just worked fine for a few days and then the off on cycling started speeding up from 30 min intervals to 1 sec intervals.. then after a few days it started cycling very rapidly.. so I decided to open the TV and check it out by myself.. trying to find some burnt out capacitor (a clue i found on the web) I found the connectors of the cable between the power supply and the main board were stuck.. making them hard to disconnect. After reconnecting the problem disapeared... probably because carbon deposits from the faulty connections just fell down... I will reinforce those connections with and an extra cable and see what happens..

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Carni026
McAllen, US
Feb 26, 2015 12:33 pm EST

Exact same problem here, i didn't bother to call cause i hate fitghing those ###

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Samsung customer service

I dropped my month old phone and broke it, so I contacted them to ask if there was any accidental damage coverage. They told me they might fix it under warranty and had me send it to a repair centre. Two weeks later I get a 300 dollar bill (way more expensive than other repair places) and a $25 analysis fee if I choose not to have it fixed. After contacting Samsung again they chose to tell me that accidental/physical damage is not covered. Now I have to pay just to get my broken phone back so I can get it fixed somewhere cheaper, because they refused to tell me from the beginning what is and what isn't covered under warranty. The way I see it, they tried to trick me by wording things like 'Samsung will perform the repair in-warranty given that there is no sign of obvious accidental damage.' Given my honesty in telling them from the beginning that I dropped the phone, I would at least expect the same honesty from them.

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samusng mobile note 2 7105
, KW
Jun 12, 2014 7:10 pm EDT

Download unsuccessful and process very slow

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Samsung items missing and quality not good

May 31, 2014

To whom it may concern,

On Monday 19.05.14, I went to Harvey Norman Belmont to buy an LG Home theatre system, which was valued at $ 400. However, one of the staff members named Dan told me that there is a better one that is available at a very good price. It was the Samsung Blu-ray home theatre 7.1 ch at promotion $ 640 and this item is heaps better than the LG.

He mentioned that there is one available in stock. I was finally convinced. However, when he was checking it on the system, he said sorry the item has just been sold this morning and the only available one is the display one which he can offer me at $624.

I said that’s ok I will buy it. As there was no box available, he was going to wrap it up and told me to go for some shopping as it might take some time.
Item was wrapped when I reached there but Dan was not there. The manager told me that it’s all ready to pick up which I did. When I came home, there were few scratches on some of the items. I took only one of the scratched item to them and Dan told me sorry for not telling me as he assumed that I know. Only one of the items I took there, which was the wireless network, got changed.

Furthermore at home I realized that there is no remote control to operate the DVD and no manual was given so that I can read out to set up the home theatre.

I went there the next day. They started looking for them but in vain. They printed the manual online and gave me and told me that they will order the remote from Samsung.
I asked one of the ladies that if I have to wait for the remote, I rather wait for a new one if they can organize for me. She said that’s fine and she will pass my message to the Manager.

The next day while reading the manual, I find out that the FM antenna was also not provided. I was already fed up now. I called and was passed on to the manager. She blamed me for not looking at the item properly before purchase. She also said that as Dan was not there while pick up, he must have kept the remote control somewhere. Also when I discussed the whole story that Dan said the last one was sold this morning and the only available is the displayed one. She then told me that there was no sale for that particular item this morning, meaning that some one is lying.

But my question is THAT I still have not got it and they don’t have it because they had to order one of those. I asked for a refund/or a new one. The manager said that she will not order one for me. That was really rude. This is not called Good Customer Service and I being in the Customer Service Industry I am not happy at all. I even asked if one new item can be organized from a different store and she said that’s ok but there is none available in a close Location from Belmont. I got my wife to check online straight away and there was some available in Osborne Park. I called her again and she
said “You know this will be hard”. As she has to do a purchase to Osborne Park and then sell it again to me etc. Well, If that’s a hassle, why would you Say that its ok at the very first place.

I also ask Dan before purchasing the item if I can play my TV (Soniq flat screen) on that home theatre and getting the proper sound. He offered me to buy an Optic cable, which I did. Still not working. I came to the store for help with my TV remote but it didn’t work, as still I have not been able to have the TV working on the Home theatre.

I was told that the remote will be in store no later than Tuesday 27.05.14, but still have not got it.

If they cannot give you the whole set, why not refunding the amount to me and I can buy it from a different Harvey Norman store. The manager told me that it’s my mistake for not checking the scratches on the item. Ok. But is it not their mistake as well that if they are selling a displayed item, they should tell us about the scratches and what’s available and what’s not available. They should at least tell me there was no remote, no manual and no FM antenna. How can you play a DVD with no remote? Now it’s almost 2 weeks since I bought this item and cannot use it at all.

This is really Unfair and now I really want a refund based on all these problems and based on the fact that I am unable to operate the TV on to the home theatre system.

I do not feel that my requests are "unreasonable, " and would appreciate if someone can help me in getting a refund

Thank you for your time in reading these issues related to just the one item that I bought.

Thanks

Regards,

Nishan Dosieah
(On Behalf of Sevita Dosieah)

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Samsung broken ice maker and water leaking in fruit and veggie drawer

Model RF217ACRS I purchased this refrigerator in Jan 2011 literally 9 months later the ice maker broke. Lowes replaced the refrigerator, now its may 2014 and Water is leaking into to fruit and veggie drawers. I poured 3/4 c of water out of it tonight. Samsung Rep Was zero help. Biggest P.O.S.

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Fred314
, US
May 19, 2014 8:41 pm EDT

testing

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Samsung wac - repair

Dear sir,

We think that you had not understood our case. Due to non availability of spares we were offered to accept as a commercial solution in lieu of repairs, but company could not fulfil its promise till now. We have purchased new wac on 26/05/2013. Now you are talking of repair and violating your own clause of warranty conditinos. Our so many e mails and letters sent thru speed post on 09/07/2013 to the company and service centre have gone waste. I think there is no body in company to act upon our letters and e mails. You are talking of catering our demand, it is not our demand but your proposal and binding upon company as per warranty. Let me know, why company offered proposal for commercial solution and did not repair my ac in time, which was taken by service centre on 12/04/2013 for repair. Company offered for refund after deducting @ 22% of the purchase price ie rs 19600 / - for three years, since wac is faulty since 29/05/2012 as visited by mr asif and since then no efforts were made by the company to get the wac repaired, therefore, deduction was requested by us for two years in place of three years. We had sent letter dated 9/7/2013 to the managing director/chairman, siepl, new delhi thru speed post vide no eu294052778in date 10/07/13 and no eu294191338in dated 25/7/13, but nothing happened. Now you are asking forconfirmaion of estimate. No, we do not agree. We are not rolling stone that we will be rolled by company. Company itself is not adhering to its rules. We inform you we will fight our case in consumer forum at the cost of company, which pl note.

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sura
, US
May 17, 2014 2:36 am EDT

Not working tv

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giggity
, ZA
May 17, 2014 11:02 pm EDT

Did you get angry and throw your keys fart knocker?

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Samsung not cooling due to inbuit condensor coil

Complaint Ref. No : [protected]

Dear Sir,
I have approached you with a positive hope to get the appropriate solution of my concerns.
I had brought the Samsung product after seeing the good repo of your quality product in terms of durability & customer caring approach. My refrigerator has got defective due to inbuilt condenser coil got damages after around 15th moths of its purchase while warranty period was 12 months . Your service center person is saying that it is not repairable nor replaceable as per company guideline. If this type fault has come within 365 days / 12 months you must get the 100% payment or replacement of the unit. It is over by 3+ months as per warranty norms . As per discussion with customer care executive.. he may refund the amount after deducting the depreciation cost 17% of the bill value . Hence I perusing you to consider my point of view & provide us the appropriate solution to waive off the depreciation cost as mentioned above. Pl. take it in consideration at the earliest since my unit is lying with your service center from last 4 months…. & My family is suffering a lot in this peak summer season.
I have full confidence in you & hope my problems must get resolved after your kind support/consideration.

Thanks & Regards,
Your customer.
Prem Bajpai,
[protected]

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Samsung trade in

I started paying for a stereo system july 2012 through Easy Home and didn't like the stereo so I had traded it in for a better one when I traded it in he had told me that it would be another 20 payments. Well when he handed me my new contract he had made it for another 2 years of payments when I add up the payments when I am done paying for it is $7485.12 when the stereo only costs $2899.00 are they aloud to do this? Also I had got a bed as well which would have been done at the same time as the stereo except what was supposed to be 20 payments. The first stereo payments were 156 payments at $32.49. When they had given me the new contract the new pricing was $45.48 for 112 payments I have been paying for both stereos since July 2012 and will continue to pay for the new stereo 11/03/15 this is not right !

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MkStItCh
West Seneca, US
May 12, 2014 6:37 am EDT

You bought a stereo system and stated making payments.
You decided to get a new one before the old one was paid off.
This does not mean that you do not owe the money for the first one.

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Samsung connectivity / network error

I had purchased samsung s3 for aed 1699 in the month of july 2013. Within 6 months of purchase I started having problems of connectivity. Suddenly it gives out 'no network message - ' emergency calls only' which means one cannot make any phone calls nor receive any. Then it becomes ok when re-started. One cannot keep checking and monitoring the mobile phone continuously every second. My mobile no is +[protected]
. My email id is [protected]@yahoo.com

I gave it to samsung customer service centre in sharjah on 26th january 2014. They said the pba main assembly has been changed and its working. Again the same problem started and given for service on 21st april 2014 and got back with pba main assembly changed. Now after 6 days I am again facing the same problem.In addition to this the charger takes about8 hours to charge fully. The service centre says the charger has to be changed at my expense as the charger warranty is only for 6 months how many times should I run around the service centres? Having bought an expensive cell phone, this is the price I have to pay!. I request the complaints board to take some action in this regard. I should get the value for the money I have spent. The receipts of customer service centre is attached herewith,

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Samsung defective oven

We bought a Samsung 5.8 cu ft freestanding gas range from Sears in November 2013 while we were renovating our kitchen. We turned on the oven the first time almost a whole month later due to the renovation and found that the broiler did not work properly. It would display a "door" message on the panel to indicate something wrong with the door. Later we found that the self-cleaning didn't work. When we started the self-cleaning, after about 10 minutes, it would shut down the self-cleaning and display the same "door" message on the panel. We've had 4 visits from the Sears technicians and the problem still exists. The self-cleaning function never worked. We contacted Sears for a replacement but Sears refused to replace it. We don't want to spend more half-days waiting for the technician to come to fix it. Obviously we got a lemon. Sears' excuse for not replacing the oven was that we didn't have 4 failed "service orders" yet. Sears also played the game of stacking service visits onto a single service order. That would make qualifying for a replacement much harder. That means Sears can set its own rules.

On a separate note, we also bought a Samsung dishwasher from Sears at the same time we bought the oven. The Samsung dishwasher died after the first use and was already replaced because it was completely dead. Samsung seems to have some real quality problems with its products.

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Update by mp11
Apr 19, 2014 2:01 pm EDT

We bought a Samsung 5.8 cu ft freestanding gas range from Sears in November 2013 while we were renovating our kitchen. We turned on the oven the first time almost a whole month later due to the renovation and found that the broiler did not work properly. It would display a "door" message on the panel to indicate something wrong with the door. Later we found that the self-cleaning didn't work. When we started the self-cleaning, after about 10 minutes, it would shut down the self-cleaning and display the same "door" message on the panel. We've had 4 visits from the Sears technicians and the problem still exists. The self-cleaning function never worked. We contacted Sears for a replacement but Sears refused to replace it. We don't want to spend more half-days waiting for the technician to come to fix it. Obviously we got a lemon. Sears' excuse for not replacing the oven was that we didn't have 4 failed "service orders" yet. Sears also played the game of stacking service visits onto a single service order. That would make qualifying for a replacement much harder. That means Sears can set its own rules.

On a separate note, we also bought a Samsung dishwasher from Sears at the same time we bought the oven. The Samsung dishwasher died after the first use and was already replaced because it was completely dead. Samsung seems to have some real quality problems with its products.

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vijnu
, IN
Aug 14, 2018 3:49 am EDT

Sir mere phone ki charging kable kharab ho gai hai jb mai samsung store pr gaya to unhone kaha ki yaha pr kewal repairing ka hi kaam hota h kable aapko bahar se milegi .

Fir unhone ak shop k baare me bataya ki aapko aapka samaan shop pr mil jayega

sir mai janna chahta hu ki kya samsung company ab hr chhote shop se tie up kr rahi h.

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Samsung fault mobile

Dear sir/madam,
I bought a samsung n7000 phone from souq on november 2013. I used the phone for 3 months than the phone used to show problms and even its not working in india because of some international code and i gave the phone to samsung store in india they said that the set has a default Settings.and when i came to dubaI And called samsung store toll free they asked me for the IEMI no i told the no to them and they checked they told me its a fake mobile phone.So please i want u to help me for this otherwise i will Go to the consumer court to complaint against souq.com

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Samsung Customer Reviews Overview

Samsung is a global technology giant that has been providing innovative products and services for decades. The company has a strong reputation for producing high-quality electronics, including smartphones, tablets, TVs, and home appliances. Samsung's products are known for their sleek designs, advanced features, and user-friendly interfaces.

One of the most significant advantages of Samsung products is their reliability. Many customers have reported using Samsung devices for years without any significant issues. The company's products are also praised for their durability, with many users reporting that their Samsung devices have survived drops, spills, and other accidents.

Another positive aspect of Samsung is its customer service. The company has a robust support system that includes online resources, phone support, and in-person assistance. Many customers have reported positive experiences with Samsung's customer service team, citing their responsiveness, knowledge, and helpfulness.

Samsung's products are also known for their advanced features and cutting-edge technology. The company is constantly pushing the boundaries of what is possible with electronics, and its products often include features that are not available on other devices. For example, Samsung's smartphones are known for their high-quality cameras, and its TVs often include advanced display technology that provides a superior viewing experience.

Overall, Samsung is a highly respected brand that has earned a reputation for producing high-quality electronics. Its products are known for their reliability, durability, advanced features, and user-friendly interfaces. If you are in the market for new electronics, Samsung is definitely a brand worth considering.
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