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1.7 1675 Reviews

Samsung Complaints Summary

290 Resolved
1374 Unresolved
Our verdict: With Samsung's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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A
9:18 pm EST

Samsung blue ray player

A blue ray player that did not last through 10 dvd's.

I bought a brand new blue ray player from samsung 499 plus taxes, plus a 150 $ hdmi cable, which the future shop sales rep talked me into buying. Since I have a 46 inch samsung lcd tv at home, he told me it would be perfect.
So I paid lousy 683$ for the package, took it home and installed it... And I got to enjoy the player for about 10 dvd's... Then is started malfunctioning... So I read through the manual... And found out how to reset the dvd player... And it worked through another 2 dvd's and then finally quit working... It fell into a mode where I could not even reset it...
So, dissapointed as I was I decided to talk to my future shop sales rep... Which I had spend a good deal of money in the past years... Anyways... The unit being practically new... A few month old... I was told that, because I did not buy the extended warranty (rip off anyways)... I had absolutely no warranty with future shop... And I should return the player to samsung.
I did actually not wanted to return the unit at all... I wanted the blue ray expert to tell me how to reset the player again... But since I did not have the extended warranty... There was no help for me available...
Thats what I call customer service...

Stupid enough from me anyways... Because I received last x mas from my family a wireless headset... Which unfortunately never worked from the beginning on... Luckily my wife had bought extended warranty for those ones.
So I went back to future shop... And wanted to replace them... Unfortunately they where out of those ones... And I had to upgrade... So I bought the next better ones... And can you imagine... I wanted to transfer the warranty, because the first ones never worked form day one,... But... Not a chance... The 80 $ warranty was gone like a fard in a windstorm... I explained... That I clearly felt ripped off... But they did not care all that much for my hurt feelings...

Francly... I dont care all that much for the lost money... I am just dissapointed that people can get officially ripped off...
But one thing is for certain... They have seen me and my debit card the last time.

Future shop sucks pretty bad!

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Martin Quinn
Kingston, CA
Feb 23, 2011 8:52 pm EST

SAMSUNG - Caveat Emptor. I should have known better on the buyer beware side of this purchase. The 40" LCD flat screen Tv I recommended to my inlaws, based on Consumer Reports developed a hum that we learned to live, with and now we have a health scare because of an acrid smell eminating from the TV. When I enquired at Best Buy (that I now refer to as Worst Buy) they asked if I had an extended warranty. They (including the acting store manager) then referred me to Samsung when I said no. It was my problem not theirs...
IDuring my inquiry with Samsung they were very careful to ensure that I had not yet had smoke or a fire from their TV, and recommended that I should not operate the TV, and that it was out of warranty. Furterhmore, that they were not prepared to help me...Imagine buying something where the manurfacturer said there is nothing dangersous about their TV, but don't use it, and you are out of warranty...Furthermore that acrid, toxic smell coming out of the TV don't worry about it, and "No it won't harm you"...but don't turn it on... Samsung is still reminiscent of that addage still coming out of some countries, that if we make a shoddy product, that's your problem not theirs...The Samsung product is not built too last. A friend of mine bought a Samsung fregirator...state of the art, and oh yes..a year after he bought it leaks...Samsung is not built too last. My call from Samsung was on Feb 22/2011 and again on Feb 24. Bottom line I am on my own and now have to buy another TV from a better company or take it in for service where the defective part(s) get replaced by a defective part...Shame on me trusting Samsung to have built a product that would actually last...

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Tech challenged
Valparaiso, US
Jun 29, 2009 5:30 pm EDT

I purchased a BR player for $418.69 - never worked; finally I reached after numerous attempts Executive Customer Service - after many firmware discs being sent out - they realized it wasnt working - they were going to charge me $85.60 to repair but waived it...the unit could not be repaired so they sent a replacement unit...received it IT NEVER WORKED - again after many phone calls and firmware discs I had to send it in for repair - now they want to charge me $160.00 for repairs because its out of warranty...I am literally on the phone with them now to complain...they said they were going to send back the unit un-repaired...

I bought a Samsung refrigerator 1.5 years ago - the ice maker has stopped working - of course out of warranty

Beware when buying Samsung products...check warranties buy extended warranties if you want to keep it running for any length of time.

products not good and service is worse.

ComplaintsBoard
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4:42 pm EDT

Samsung hdtv misrepresented in advertising

Order Number: BBY01-[protected]

Questions or Comments: I recently took delivery on a Samsung 61" 1080p 120 Hz Slim-Depth DLP HDTV HL61A750 SKU:8749474. All went smoothly and the television has performed well and has a good picture but, I was surprised to see it had the same type of motion artifact as my old Toshiba 57" CRT HDTV. There were subtle improvements though not to the degree that one might expect from a 120 Hz HDTV. I went through my manual and made sure I set the TV in the Dynamic mode to achieve the best image quality after making the proper adjustments. The TV presents improvements but, still the same motion artifacts. I became curious so I did my due diligence after the fact. And you know what I came to find out ? The aforementioned HDTV that had been advertised as a 120 Hz television on your website, and I retained printed copies, was actually a 60 Hz television. I was quite disappointed when this fact became apparent and have become quite angered by what appears to be either false advertising or possibly the blatant misrepresentation of merchandise. It also saddens me as a customer who has had pleasant dealings with Best Buy in the past. I thought I was buying a 120 Hz HDTV and got a 60 Hz HDTV. The main reason I bought the HDTV was to get better and more film like quality images with minimal motion artifact. Can we arbitrate this matter between us without involving any outside agencies and can you get me what you advertised ? Can you get me a true 120 Hz television of comparable size and quality at the same price ? As an adjunct to my previous comments, I had the same motion artifact in full 1080p when playing a Blue Ray disc. The bottom line is; your advertising promised one thing but I got another. If you are reading this Email and are not at the very least a supervisor you need to kick this up the change of command as this is a serious matter !

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Michel Dumas
,
Nov 16, 2008 12:42 pm EST

from the AVS forum on this particular set:
"- Does this TV have 120Hz processing? Is it like the LCD's I see in the store? Why does it say 60Hz when I press the info button?
Yes, this TV is ALWAYS doing 120Hz video processing. It cannot be turned on or off. This is not the same effect that you may see on some LCD's in a store. Those LCD's have a feature called something like Motion Enhancement that is software to enhance the motion of the image. This often has the effect of making film look like video, and can also cause what is known as TBE or triple ball effect, where you might see three balls on a fast moving baseball due to software frame interpolation. Since DLP's have a hugely faster update rate, this is not needed. The 120Hz on this TV is used to provide judder free display of 24fps sources, such as blue ray movies. When you press the info button on the remote, it shows the frame rate of the SOURCE material. For regular TV, this will usually be 60Hz. For Blu rays, it will be 24Hz. But the TV always does 120Hz video processing. 120Hz is also used for the 3d features of the TV, or to provide two full screen independent images at 60Hz to users. These features require special glasses and must be supported by the source material"

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10:09 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Samsung no cust. service

The experience I've had is pretty unbelievable, as I buy a lot of electronics. I bought a Samsung 52 television from 6ave.com 9/21/08. The TV had a problem after 7 days no display or sound totally dead.

The Samsung customer service is too bad and hung up the phone on me for couple of times as I asked for replacement for 7 day old TV. After a long struggle the local technician came in and told me that there is an internal power distribution problem and he has to order the part and it would take 7 to 10 business days. $2017+ TV works for only 7 days... Please don't buy Samsung TV.

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Update by Valerie
Oct 14, 2008 8:57 am EDT

I purchased a samsung 37" lcd tv on august 2nd 2017 and within a short period of time it started screwing up. I thought it could have been the hdmi cables so I spend time purchasing new cables but that didn't work.

When you turn it on the picture will show up then a few seconds later will go away. I've tried new hdmi cables and when they are unplugged it says no signal so that’s not the problem. Sometimes when you turn the power on it doesn't have a picture at all. Once you've unplugged the power or wiggled the cables the red light will show back up and you can turn the tv on and maybe get a picture. The problem is not constant but it is very annoying. I've already had to contact samsung and i'm waiting on a repair person to show up.

What a joke. I was given a service center to work with and they refuse to do any work for samsung because they have an issue with parts or getting paid. I called samsung again this time they gave me another service center. This service center only repairs tv's purchased from them. I called again and was told they would call me in 2 days and try to find me a service center. Needless to say they never called back.

I ended up calling circuit city where I purchased the tv. The first visit all he did was update the firmware. Well this didn’t work. I called back again and he came out again. This time I left the tv in the failed condition and showed him. He called a location while he was in my house and said the main board was in stock and in los angeles. He also had a small laptop and said he was ordering the part right now. After a couple of days I called and was told it was just ordered and would take 7 to 10 business days. Because the tv is still under factory warranty samsung had to approve the work. He stood in my house and lied to me.

I was now fed up. I called samsung again and wanted an exchange. I talked to support and was told because they didn't have a authorized service center they would exchange the tv and to call back monday beings how it was friday and late.

When I called back and was put on hold for almost 30 minutes with executive customer relations I was told an exchange is not an option. She said I was given false information. They have to fix the tv but they don't have a service center where I live that will work on it. So now i'm waiting on a phone call again from them concerning a repair service center.

I will never in my life purchase anything samsung again. I had heard such wonderful things about this company and they have failed me badly. I'm at my wits end here and pissed off. This tv is brand new and doesn't work.

Update by Valerie
Jul 25, 2008 3:06 am EDT

On april 19th 2017, I bought a samsung 27'' slimfit tv from best buy, chicago, (Purchase serial number: [protected] / reference number: [protected]). It worked smoothly till july 9th, that means within two months it went blank, no power, no signal nothing... ! I felt like i’m the unluckiest one in the world... Coz tvs are believed to run for years without any problem... I called the samsung call center, for a service, they did say that they are going to repair it for free... But with a ray of hope I asked them if they can replace the tv, the customer agent answered me with a parrable... That she bought a new jeans last week, but the button fell off... Her heart broke, she explained me that all this happens in this consumer world. Ha... ! Well answered babe.. ! You might become the employee of the month for the best call of the month... Anyway... My tv is not yet repaired by them, its 24th of july today... They keeps on rescheduling my home service. God knows when they are going to appear!

But anyhow, I will never go for samsung appliances, they may be good, but for a prompt service after the purchase, they are not good... You might regret for the level of quality of their customer service.

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6:12 am EDT

Samsung customer service

On Aug. 24th 08 I return my less than 6 month old Samsung PC monitor fully expecting them to replace it that day with a new one being this one had completely died and I had also purchased the 4 yr.extended warrenty plan and was led to believe upon purchasing this that if anything were to happen to my monitor that could not be repaired there that I would be promptly presented with a new one that very day...what a FOOL I was to believe that! I was informed that it was pertectly fine and could be repaired but would have to be sent away to their service center.
I was upset right away that I'd have to be without this monitor for which of course meant I could not use my computer.

The geek squad guy assured me it wouldn't be that long, a week no more than 2 weeks it would be back. He said they'd call to update me and let me know when it was ready for me to pick up. The 2 weeks went buy, no call, so that Saturday I went back to the store to inquire about it. I was told it was still at the service center, they didn't know why it was still there unless they were waiting on parts, said they'd call me on Monday to let me know what was going on with it being the service center is closed on weekends and they couldn't call them until then.

Monday came and went, no call, finally on Wednesday I call them and they say they still do not know anything. The next Saturday I'm back at their store again standing in the long customer service line with all the other very unhappy people, finally after about 30 minutes or so I'm at the customer service desk and they're looking up my account and the status on my monitor. Guess what?!? They don't even know where it is at this point because the service center they sent it to shut down and they THINK maybe it was sent to the center in New York but they're not for sure. "Oh great! so they've lost my monitor now?" I said. Oh no mam we don't know that at all, it's just we don't know and we can't call the center being it's the weekend, we'll call you Monday to let you know. Of course they never call me, I ended up calling them only to be given the run around again. My husband then got into it and went to their store where they then said they were going to REPLACE the monitor...oh but not right then, oh no they are now waiting on a authorization number from the Samsung factory before they can hand over a new monitor to me.

My husband about flipped out at this point, demanded to see the head store manager, department manager and whoever else cared to hear a piece of his mind. How bad for their business as other customers were standing around hearing all this and getting a true sence of how Best Buy treats their loyal customers, very badly.
My husband left the store that day empty handed of course because Best Buy doesn't care about their customers at all or they wouldn't be treated as badly as we have been treated.
After he cooled down he called them a few days later after they had not called us on the "we will call you on Monday", to ask if they now had the authorization number so we could pick up this monitor and end all this nonsence. No they still did not have the number, I mean good grief how hard is it to get a number? My husband tried so hard to remain calm on the phone so he asked the lady(department manager I think she was)if there was any way possible being we have waited so long that we could just come and pick up the monitor they owe us and let them worry about getting the number when they get it. She said she would ask her manager when he got in that afternoon if they could do that for us and that she would call us back one way or the other. We never received that phone call...it's now 5 days later and still no call. I tried twice calling them today only for the person who answered to tell me they'd have to connect me to the Geek squad department. The phone rang so many times it finally stopped and disconnected me, no one would even pick up the phone to talk to me.
I'm debating on whether or not to make the 40 mile trip back there tomorrow. I'm sure I'll be given the run around and lied to again. I'm just so tired of wasting my time being upset and angry at these people. I feel so very violated, as if I've been robbed in some way.
I am seriously beginning to wonder if Best Buy will EVER get this authorization number and if I will ever get this monitor at all.
Seems they have ALL the control plus several hundred of my dollars that they refuse to refund to me. It's been almost 2 months now and they have done absolutely NOTHING for me in all this because they do NOT care, this became oh so clear to me by the way they treat you and talk to you when you go into their store or call them. They will say anything to shut the complaning customer up and get them out of the store, even if it's the biggest lie ever!

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yunaisys Maynard
,
Oct 07, 2008 11:31 am EDT

On September 17, 2008 I went to the Best Buy store located on rt 22 in union, nJ. This was due to the fact that I left my blue ray dvd a month prior prior because there was no sound. On two occaisions prior I went to this store location and they informed me the dvd was not fixed yet. Then when on went on the 17th of september, 2008 at approximately 8:30pm i was informed they couldn't find my blue ray dvd player. I was very upset because I spent over 7, 000 back on [protected]. I asked to speek to the manager on duty. I waited for 30 minutes and no one explained what was happening and why i was waiting for so long. When the manager finally came he said they lost it and they will provide me with one of the selling floor. I asked can i get a new one and be able to open the box to make sure that everything was ok. I was told they needed to close and I had to leave. I said to wait i just wanted to open the box. I was told thatif i don't leave they will call the union police department. I said that please be patient i just wanted to be treated with respect and dignity. They called the union police department and I was escorted out the store. I was so humilliated and treated with such disrispect.

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Robert Blythe
Maple Ridge, CA
Jan 19, 2010 3:14 pm EST

I used both BestBuy.ca and FutureShop.ca during the Boxing Day sale and have had a horrible experience with both. I ordered a hard drive from Future Shop which was shipped via Canada Post and they did not deliver for whatever reason and shipped it back to Future Shop. I called several times and they kept saying that I would get credited back the charge and I could reorder the item but they couldn"t guarantee I would get the sale price. I could not believe this is their policy, no wonder you have so many people complaining about your customer service. I also ordered a flatscreen TV from the Best Buy website on Boxing Day and they indicated that there was 100 units for each of the three territories but when I called because I hadn't heard anything they told me it was on backorder. I asked why if I was one of the 100 that got it on sale that they wouldn't have stock of them. I could not get a straight answer or even the same answer from any of the people I talked to. They indicated that the quantity that it shows on the website doesn't always reflect what they have on hand but in this instance it doesn't apply because if they have the 100 units that are on sale then they should have all 100 to ship. It doesn't say that we are taking orders for 100 and then we will order them once we receive all the orders which is probably exactly what they do.

This will be the last product I ever buy from Best Buy.

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TALDstout
Las Vegas, US
Dec 10, 2011 3:49 am EST
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Best Buy in South Salt Lake have the WORST CUSTOMER SERVICE I have ever experienced. I bought a refrigerator, over the phone, for my 80+ year mother-in-law, since hers went out. I bought it Nov. 20th. They delivered a BROKEN refrigerator Nov. 22nd. She went without food and necessary items over Thanksgiving. She lives on a very limited budget. Best Buy sent out a repairman that told her that the refrigerator didn't have coolant, etc... and would be replaced. After many phone calls and belittling my mother-in-law they finally agreed they would deliver a replacement on DEC. 7. I called them and they were able to move it up to Dec. 3. During this time, she kept her refrigerated item out on her balcony. She missed the delivery men, when she had to run an errand for her disabled daughter, that lives with her, for 10 minutes. Best Buy told her they would deliver it on Dec. 9. She pleaded and begged and they told her that it would cost her $69.00 to deliver it any earlier. My sister-in-law called and got someone to deliver it within an hour. However, the damage was done. Best Buy had succeeded in making my mother-in-law feel powerless, abused and taken advantage of. I called and asked to talk to the General Manager (GM) on Dec. 4th...no call back, I called Corporate and was told the GM would get back to me within 3-5 business day...no call back. Yesterday, I called Customer Relations(CR) and was told the GM would get back to me in 5-10 minutes, no call. I called CR and told them I wanted to hear from someone OTHER than anyone at the S. SLC store. Jeff, that is head of Delivery at the Best Buy in S. SLC called me 2 hours later and let me know, he couldn't do anything but he would talk to his GM and get back to me. Jeff called me today to let me know he talked to his GM and if my mother-in-law doesn't have food by Christmas, she should call them back and they will see how they can help her out. Still no call from ANYONE other than Jeff

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chicago44
Mount Prospect, US
Feb 15, 2012 6:18 pm EST

"My husband bought a camera from Best Buy for $200 for my birthday in September 2011. From that time it has been in for repairs twice- defects in the camera-nothing we did. I have used my camera one month out of the six we had it. They refuse to replace the defective camera until it has been in for repairs 4 times..4 times!? I mean seriously- you would think after two they would realize the camera is clearly defective. Then the Geek Squad at Best Buy lied and said they send it out to Sony directly to take care of the problem since it's under manufacturer's warranty. Come to find out they never sent it to Sony they actually just use their own repair place and bill Sony. So they make money off of the repair and they do a crappy job repairing it. After the first repair it was back in the shop a 1 month later. We have bought so many things from Best Buy- NEVER AGAIN!"

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Geo
East Hampton, US
Feb 19, 2009 12:33 pm EST

Best buys service plans work sometimes. Once a product gets old, even if it would previously just be replaced at the store, it may have to go back to a service center so Best Buy can be credited for the return. The only time you can argue the service plan is if it was misrespresented. However, most customers refuse the service plan, then come in way after the return policy expecting that if they yell at the manager they will get better service. (Note: if you are rude, the sales staff, managers, etc will do anything they can to keep you from getting what you want) So keep a cool head, make sense, and you have a chance. They deal with people all day who depend on their advice to buy a product, and as soon as it comes time to purchase the service plan, all of a sudden the customer, who didn't know anything about a product, is suddenly an expert. It's not hard to get what you want at best buy. Butting heads with the staff is definitely going to be counter productive. It's a lot like dealing with a lawyer... they get you mad, you blow a gasket, everyone thinks you're crazy.

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2:01 pm EDT

Samsung repair of tv under warranty

I bought a 32 inch samsung tv on april 29 that had a one year warranty.In early june the picture turned a dark color, then black. I took it offline and replaced with an old 20 year old tv while trying to get the original fixed. I called samsung and they said they would try to find a local repairman to repair the set. About a week later I decided to try the tv again. It worked and I called samsung and informed that it had repaired itself. It worked ok until august 22 when it failed again. After a call to samsung they located a local repairman to work on the set. On 29 august a local repairman came out, looked at the tv and ordered a new video board. Did not work. After unsuccessful attempts to get the repairman to fix the tv, samsung finally found another repairman to work on it. On october 4, a repairman came out, same problem and ordered another video board on oct 6. Nine days later on october 15, repairman called and said samsung called that day and stated they needed another number off the tv before they could send the part. Still waiting for my new tv to be fixed. I compained many times to samsung about the tv and lack of service, and requesting that they provide another tv or just return my money. Stated they couldn't do it. The botton line is that after almost two months I still am waiting for my tv to be repaired. Although the representatives at the company were very courteous and seemed serious about providing good service I am extremly upset about the compainies response, and still waiting for the problem with the tv to be fixed.

Thanks,

Stan garoutte

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Khanyi Mangna
, ZA
Feb 17, 2011 12:42 pm EST
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Sumsung South Africa
I bought the 400L at Makro on the 17/07/2010. and on the 10/02/2011 my fridge stop working. I logg the call with Sumsung and the REF is [protected]. The technician comes out but he didnt have the transfomer, the lady by the name of Caroline [protected])told me that I have to wait as they are receiving the stock from Korea, how redicolous is that, she refused that i must be given a new fridge because Im black, the service is sucks, if I knew I would go for LG it theis service is excellent. We must boycott buying the Sumsung products

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SmsngJunk
Beverly Hills, US
Jun 03, 2009 1:21 pm EDT

I and 100's of others have experienced the same problem. I have a 3 year old 40" Samsung LCD and about two days ago the picture is gone and you can only hear the sound. Of course my warranty ran out 25 days ago. I am not paying any repair fees after paying $3000.00 for this piece of junk. I have paid enough. These Samsung products are defective and we need to organize a class action lawsuit against Samsung. I am contacting other people with a similar problem. Please email me at kollar@optonline.net so we can proceed to organize something. We can't let this one slip by. These products are defective.

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mariela
, US
Mar 12, 2009 8:42 pm EDT

Stan,
Wow! Your complaint sounds so familiar to mine. My t.v. had the same problem. The repair companies that Samsung has under their warranty attempted to fix the main board 3 times, through a period of 6months and the t.v. is still not working correctly. After the 3rd repair, under warranty, if the t.v. doesn't work, Samsung is suppose to replace it FREE OF CHARGE. Customer Service response: " Under the the warranty, we can only offer you an upgraded t.v., but you must pay the difference, $625.00." Can you believe this! These ### have the nerves to pull a scheme such as this one! Misleading and undermining me, as the customer, after I paid over $1, 000 for a malfunctioned Samsung LCD t.v.! This is very frustrating and I will definitely by seeking some advise from my lawyer. IF YOU ARE READING THIS RIGHT NOW, DO YOURSELVES A FAVOR AND DON'T BOTHER BUYING A SAMSUNG TELEVISION!

Mariela

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2:00 pm EDT

Samsung poor customer service

In the past I made the mistake of purchasing a "brand name" product, assuming that I would receive better services should things go wrong. However, this is a mistake I will not ever do again. I purchased 3 air conditioners, 2 tv sets and everything was fine until I needed customer service. I was told that I would have to pay to have my ac returned to my closest repair place, which happened to be in michigan. Being from wv I found this ridiculous. It was under warranty but the customer service people were rude. Told me there was nothing they could do about it. Fixed the problem myself. Took it out side and beat the crap out of it vowing never to buy nothing else from them. Last mother's day, my children decided to get me a new cellphone. Guess what they picked out? Yes! It's a samsung. Owning it just 70 days it completely died. I contacted them the first time to which I was told that it would cost me $65.00 for them to fix it. My children only paid 68.00 for it. I ask the man if he was on some kind of drugs. Still ticked off after a few days I decided to call back and complain to someone other than the customer service reps. This time I got a nice lady who said that what I was told by this man was incorrect and that I did have a years warranty and it should not cost me nothing. The cell phone has been sent off for several weeks and i'm still waiting patiently. I hope this one gets straightened out.

Word to the wise... Send samsung to bankruptcy. They are more than happy to tell you what you want to hear when something is purchased but then if you have a problem? Forget about it.

Tv's? 1 has already tore up right after warrenty expired and just idlely waiting for the others.

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Valerie
Valerie
, US
Oct 17, 2008 6:39 am EDT

My 45 day old Samsung LCD TV broke in early July. Since it was under warranty, Samsung told me to ship it at my expense($18.39 on 7/11/08)to the service center. The TV came back just as broken as when I sent it. I was advised to send it back a second time at my expense ($18.39 on 7/23/08). The TV came back fixed, but I sent a letter of complaint on 7/23/08 saying that they should reimburse me for having to ship it a second time. I received no response to that letter. I made follow up phone calls on 8/27/08 and 9/22/08. Someone finally called on 9/27/08. When I returned the call on 9/29/08, I was told they do not reimburse for shipping, but that they could extend my warranty by 8 months. While I am glad about that, I still feel they should reimburse me for the second shipping expense, and for my trouble in having to hound them for 3 months. I would be unlikely to purchase a Samsung product again. 10/1/08 - One day after I originally posted this, Samsung called and offered to reimburse me for postage for the second shipping instead of the warranty extension. I took the money, although it would have been nice if they had offered both.

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Thomas Jones
Brea, US
Dec 12, 2011 6:05 pm EST
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I purchased a 46" Samsung television in 2008. It is now December of 2011 and the television no longer works. I paid close to $2000.00 for the television and this is way too soon for an sophisticated electronic device to have become useless. The worst part is that I contacted Samsung and they admitted that this model had problems with its capicators and offerred to repair them for free. It turns out that the capicitors were not the complete problem and the mother board was malfunctioning. The repair person intimated that the defective capicitors could have caused the mother board to fail. When I contacted Samsung and explained the issue they refused to do anything even after I talked to a supervisor. I do not believe that this is proper and will not buy any other Samsung products. I would recommend looking at other manufacturers before purchasing a Samsung.

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KaylaMccloy
Ajax, CA
Jun 26, 2009 3:29 pm EDT

Think your safe with purchasing brand name products? Not with Samsung!

Most people will purchase big name products for the security of knowing they care about there costumers enough to help them they are at fault, well think again.

I called Samsung June 23 09 to find out how to get a new battery for my digital camera, the lady on the phone gave me the "product code" and a few places I would be able to find it, most of the places didn't have it but I managed to find it at The Source. They said they didn't actually have the battery but could order it in but it would cost $15 on top of the cost of the battery, I agreed and paid upfront. A few days later I went back to pick up my battery and realized it was not the correct one! I looked at the "product code" on there box and it was indeed the same one I gave them. They refunded my money for the battery but did not refund the $15 delivery fee because, of course, they gave me exactly what I had ordered.

The next day I called Samsung back to tell what had happened, the lady on the phone was extremely rude and told me I must have wrote down the wrong code, it's not there fault and there was nothing they could do about it. I asked her if she would give me the code again and this time it was 3 digits shorter! So she is basically telling me I somehow added on 3 digits to my code? I talked to my boyfriend who previously worked at a future shop and he told me that even if I did somehow add on 3 digits, the chance of it being another product code is slim to none.

I decided to take it higher, I asked to speak with a supervisor or someone above her and she gave me ever excuse in the book as to why that wouldn’t be possible. Primarily it was that there was no supervisor, then the phones where unable to transfer, and eventually I pushed and she said that there would be someone above her who could call me back in 48 hrs! If your supervisors are that busy that they will be on the phone for 48hrs before they can contact me, obviously you guys are doing something wrong. When the supervisor did call me she was already angry she told me the only option was to order another battery from a store called global electronic supplies, and it will take 10 business days to arrive and I would have to pay another shipping fee! They also said that they can’t remove any shipping fees because it was not there company. I tried to find someone higher then the supervisor but they dragged there feet in the mud the whole way and said they couldn't give me any information on contacting anyone higher.

After spending almost a week giving them shot after shot to redeem themselves, I surrendered. I decided to just buy another digital camera that was not, and that no product ever will be again, anything from the Samsung brand. So let this be a lesson I learned for you, think going with big name products like Samsung will mean better service? Think again!

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dmkamenski
alexandria, US
Apr 22, 2009 9:46 pm EDT

i've had my ht-wx70t repaired twice and it still doesn't work. do you sell rhe main unit with out remote, speakers, wireless speaker set up? If so don't send me something that does work.
send info to dmkamenski@gmail.com

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Natesh Behl
,
Oct 27, 2008 12:25 am EDT

SAMSUNG A ONLY COMPANY WHO PROVIDES YOU 101% IRRITATION. WHO RIDICULES THE FAITH OF CUSTOMERS AND THEIR HARD EARNED MONEY. I AM TOTALLY DISAGREE WITH SAMSUNG. BANKRUPTS NUMBER 1. MONEY MINTING MACHINES. THEY DESERVE MORE CONTEMPT THAN THIS

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Natesh Behl
,
Oct 27, 2008 12:14 am EDT

I am Natesh Behl from india and I have had a worst experience with samsung. I bought a samsung referigerator, mobile phone, microwave, television set and washing machine but of no use. Each and every product is ridiculous.Services provided by Samsung are also very poor and not up to the mark. one can throw his/her money into a savage place than to buy samsung. I have so many problems with samsung. few days ago my samsung microwave started giving problem and when i did call samsung engineer he said there is some thing wrong in IC. we told him to make it right. he did hardly anything to make it right he did cleaned the ic with a brush and charged rupees 1700, and the problem is as it is.Now it is not working .Now when we are calling him time and again he is not picking up the phone.This is the height of sheer negligence.Problem was found in the door switches of microwave and he cleaned the ic. This is the condition of their engineers. They dont know how to examine the fault in their own products.They are just befooling the people and making illicit money. They are doing nothing for their, but they are losing their faith on customers which is not good for anymultinational company. They are bankrupts. They can't value our hard earned money.It is absurd to buy a brand like SAMSUNG.It deserves contempt rather than appreciation.I dont have and shall not have any genre of problems with genuine Brands like PHILIPS, PANASONIC, SONY AND LG EVEN WITH SANSUI.But i have never seen a worst brand like SAMSUNG. I recommend every one not to waste his/her money on this brand. You will surely repent in the future if you ever do this mistake of buying samsung.PLS, PLS, PLS, PLS value your hard earned money and save your precious time.I will never do this foolishness of buying this ridiculous brand in the future. I hope who will read this review will comply on my advise.

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1:45 am EDT

Samsung service quality - parts supply

Is it a must for samsung to supply parts not before 3-4 weeks!

I live in turkey.

I am very disappointed that 2 samsung products both became non operational within 6 months after I bought.

However the reason I buy samsung was eliminate these happens! I can understand things can broken.

Unfortunately, it is important samsung to fix them asap not within 3-4 weeks!

What a shame for samsung turkey, that they can not keep or supply parts immediately.

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james
,
Oct 07, 2008 9:43 am EDT

I purchased a samsung tv(32" LCD) in april of 2007, after a few months the sound started going out. I called customer service who sent me an upgrade, that didn't fix it. After complaining to samsung and coping with their attitudes they sent me a new TV. After a while this TV started developing pixel problems. Again I called Samsung who sent out a service tech and put in a new screen. NOW I am having sound problems with this one. I called Samsung and they won't honor fixing it because it is out of warranty, I asked for my money back and they told me it was not an option. Their customer service representatives have attitudes and don't care about the consumer. I will never purchase or recommend a Samsung product again.

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5:01 am EDT

Samsung expensive design fault

In 2007 I bought a samsung clp300 laser printer. After around 10 months a sheet of a.4 paper became stuck on on the exit roller. It transpires that there is absolutely no access to free jammed paper at this point.In effect, the machine was unfixable and was scrapped. I went back to the store, (stapels u. K. ) and explained the problem. There was nothing, (they said) that they could do about it. Up to this point I had thought that the printer was performing pretty well for a budjet printer and so, hoping that the intitial problem was just an unlucky fluke I bought another. And guess what ? After 8 months this time the same thing has happened again, the paper at the exit roller becoming entwined around the roller and no access to free it. So I need to contact samsung but, suprise suprise, I cannot find any number or email address to enable me to contact them.
Anyone have any meaningful advice or helpful email/telephone numbers would be most welcome. If such advice takes the form of " dont buy another " or "you are an idiot for buying the second printer" please dont bother submitting it, because I know and I agree

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ZRAFII
, LB
Nov 02, 2009 5:19 am EST

I had a similar problem. I sent an e-mail to Samsung with a cut and paste reply that was irrelevent to the problem. A PC technician advised that the pickup roller needs to be changed since it worked for 3 pages only after cleaning with isopropyl alcohol. Samsung claims that the roller is usefull for 50, 000 pages but I have printed less than 500 pages when the problem occured!

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JAKEMEHOFF
,
Oct 29, 2008 4:25 am EDT

SAMSUNG LASER PRINTERS
ARE THE BIGGEST PIECE OF CRAP EVER
INVENTED
DON'T WAST YOUR TIME WITH THIS FLUKE OF A COMPANY

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10:23 pm EDT

Samsung refrigerator door

Bought a sumsung 300 ltrs refrigerator in may 2002.
Ever since, there was a cooling problem for which the cooloing unit was replaced within a period of couple of months of purchase. Thereafter there were number of visits by the service people and it was found that the main unit door was going out of alignment and as a result the cold was not generating and the compressor was always on. Everytime the door was tightened. During my last complaint on the same issue (Complaint no bp [protected]) while attending the same, the engineer adviced that the defective bottom door costing about rs 5000/- is to be replaced as the bottom of the door, where the hinge goes in, has become totally bad.

My fridge is in absolutely new condition without any blemish and now it is apparent that somehow I was sold a refrigerator with a defective door.

I am yet to come accross a refrigerator whose door required replacement in 5-6 years usage in spite of the fridge being almost new.

I am an ardent samsung user, I don't know what will be the company's response to this but if not heeded, there is going to be an addition to the list of dissatisfied ones.

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9:13 pm EDT

Samsung not replacing broken fridge

About 8 months ago I bought a fridge from samsung. 3 months ago the cooling system stopped working in the fridge. I contacted samsung who sent out a repair man who just confirmed what I thought that was the last time I heard anything from them. I have been calling every week only to be told we dont know whats happening we will call back, they never do. I have not had a cold fridge for 3 months now. Word of advise never purcahse a samsung product! Their customer servise is ### they dont care what you say they dont care about their customers. I will never shop through them again. I just hope they replace my fridge before the warranty runs out!

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s
,
Oct 11, 2008 7:31 pm EDT

I too have a heap of rubbish called a Samsung fridge freezer. Try to get it repaired? What a joke. Never by anything Samsung again. No service, same thing happened to me. It has broken down yet again today and can't find anyone who will repair it. They just tell me they can't get Samsung parts.

What a crap product!

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3:55 am EDT

Samsung pathetic service by samsung for my fridge.

Dated: 11th september, 2008
From: rohit sehgal
Flat no. H - 8, galaxy apartments
Vikaspuri, n. Delhi - 110018.
Ph. 011 - [protected]

To : the cmd
Samsung india ltd
New delhi.

Subject: report of samsung fridge model no. Sr - 34emb pending for repairs.

Sir,

Please refer to my complaint no. [protected] dated 27. 8. 2008 regarding repair of my double door fridge model no. Sr - 34emb, which has no cooling almost since last 3 months.

In this connection I would like to inform you that earlier in the month of may, 2008 the fridge started giving trouble and stopped cooling. We called samsung and engineers of samsung visited us and they filled the gas in the fridge as they told that there is leakage of gas from the fridge. We were charged nearly rs. 1400 / - for filling the gas. Then after a few days, the fridge again stopped cooling. We contacted the samsung engineer who informed us to put hot water in the freezer compartment. He further admitted that it was the fault of the samsung engineer that he should have melted the frozen gas before filling the gas and that is the reason for the stoppage of cooling. Then in the month of august the fridge again started giving trouble and it was not able to cool things.In this connection, mr. Jatinder, technical engineer of your company visited on 31. 8. 08 vide our complaint no. [protected] dated 27. 8. 2008 and reported for a replacement of a sensor and its inner body in order to get cooling. He said it would cost us another rs. 1900 / - for making the cooling as normal. He further informed that the parts would be arranged within next 2 - 3 days. But when I called the call centre, I came to know that the parts would be available only upto 10. 9. 2008.

Further, when no information came from your company side till 10. 9. 08 we again contacted the call centre on 10. 9. 2008 and it was informed that the parts have been received and will be replaced today i. E. 10. 9. 08.

However, it has been informed by mr. Usman, supervisor in the evening at 5. 15 pm of 10. 9. 08 that the said part received for replacement was damaged and it would again require another five working days to get another part i. E. Upto 15. 9. 08.

In this connection you are requested to kindly look into the matter personally as earlier also we have given rs. 1400 / - and now again your company is asking for another rs. 1900 / - and that too for the same trouble i. E. For cooling and even thou when the problem was due to your company engineer as he had not melted the gas at the time of filling the gas in the fridge. As the fridge is constantly giving problems since the time of filling of the gas, you are requested to get the fridge repaired with no further charges as we have already paid charges for the gas and please get it repaired at the earliest possible.

Kindly acknowledge.

Thanking you,
Yours sincerely,

(Rohit sehgal)
Contact ph. 011 - [protected]
Email id : [protected]@yahoo.com

Copy to: 1. Sh. Dinesh chandra, gm (Marketing) , samsung india ltd.
2. [protected]@moneycontrol.com

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JDASIS
, PH
Feb 17, 2014 1:17 am EST
Verified customer This comment was posted by a verified customer. Learn more

Stolen Cell phone
[Samsung Galaxy Win] with a IMEI no [protected]

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11:57 am EDT

Samsung poor service after sales

i have purchased a split air conditioner 2.00 ton last year from ur local dealer. and after some time it starts giving some problem, i informed u and that time it got repaired as there was the gas leakage problem..but now from last 1 month this problem occurs again and again i informed my local service center, but there was no response from that side.Then i ask ur dealer for same but no response.At last i got ur costumer care no.i.e.[protected] and i called them and they gave my compliant no [protected] but again nothing done..then after some days i again called them and ur executive commited me that it will be done today only but again there was no response. Now I would like to request u to remove the problem occured in my ac othrvse i"ii be enforced to knock the door of court.

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Somnath Dey
, IN
Apr 15, 2010 2:51 am EDT

Hi, I have purchased a Samsung 1 ton split AC in 21-06-2009 on faith that I would get a worldclass service as they generally promise. But I found it totally wrong. Within 1 year the compressor got damaged and after 3 days the engineer visited and told us that it would be taken the next day and would be replaced within 1/2 days. But the next day they didn't came and when we tried to call them, they simply denied that they can't come today and can't tell us the exact date when they are going to take the damaged compressor.

My complaint number is : [protected].
Model Number : AS-12 EXA / 1 ton split
My mobile Number : [protected]
E-mail id : somnath.dey@gmail.com

Now God knows when we are going to get the AC running in too much hot climate out here. Hence it is suggested please think twice before purchasing Samsung AC's or may be the other equipments also, because ultimately the Service would be from the "Samsung" altogether.

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10:10 pm EDT

Samsung service complaint

Sir
I have bought a samsung mobile phone (Sgh-m610) from subiksha mobile shop, kitchlu nagar, ludhiana (Punjab). The mobile set is within the warranty period. After two months of my purchase mobile set has started giving problems. Its voice speaker goes off at the time of listening to the call. I have have give the phone to samsung service centre (Solution plaza, nirmal nagar, ludhiana) to correct the problem. They said that they have checked the set and does not find any problem in it.
Is the consumer is telling alie ? The problem is still there.
I have bought samsung mobile because of its global name in the market.
Kindly solve my problem unless I have to sale my mobile.

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Complaint from VISHAK
, IN
Dec 24, 2009 6:19 am EST

from

Vishak
sopanam
sulthan bathery
wayanad
Ph- [protected]

I have purchaced a samsung monitor from your dealer SM soft, sulthanbathery, wayanad
and it was complaied your technition came to our house and said that the monitor cant repaired. He said that he will replace the monitor. For that he said to handover the invoice copy to M/S SM soft.After 1 month i went to the dealer and he told me that he forwarded itto the company.I waited and after 3 months the dealer asked me to talk to the service center manager, Mr thahir i contacted him and talked about the issue but he told me that he didnt get the bill copy so i again handover it to the SM soft.After 1 month i rang Mr thahir and he told that he forwarded the invoice copy to the company.regarding that the company will ready to provide 22 inch LCD monitor.Inorder to get that i should give my CRT monitor & around Rs 2000/- as DD to samsung.They informed me to contact within 2 weeks. after 3 weeks i didnt get any call, so i rang them and they asked me to send the DD.I done that.after 1 week i rang them but they said that this year will not provide the LCD monitor & they are ready to give it in the next year but i didnt agree with them. after that he rang me & are ready to give 16 inch monitor. He had to tell me this before i send the DD Allready 6 months passed such a reputed company like Samsung are doing this like to a customer?does the company have the right to service my monitor ? is it my mistake? i misunderstood that Samsung is the best for customer satisfaction.I hope that you will take a fine decision.

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baljit issar
, IN
Sep 20, 2009 1:09 am EDT

I purchased a Samsung fully automatic washing machine from M/s Paras Traders Karnal about 3 years ago-incredibly i have got the PCB replaced 5 times from the local samsung service centre-all paid--dont have the time to fight it out in the consumer court--an electrician now told me that the fuse is of a higher capacity and does not prevent high voltage from damaging the pcb-.after this i shall knock the doors of the consumer court--
baljit issar
555/7
karnal
enbee254@rediffmail.com

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aar ess transformers
, IN
Aug 04, 2009 5:38 am EDT

i bought a samsung 17 inches display for my comp.there is a spot on screen.i complained.nobody is taking responsibiity of it.if there is somebody who can do something can call [protected].otherwise i have been thinking to go to consumer court

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aar ess transformers
, IN
Aug 04, 2009 5:32 am EDT

i bought a samsung tft 17 inches screen for my computer it has a spot over screen.i complained nobody is being taking the responsibility.i m thinkking to go to consumer court.if any body can solve my problem can call [protected]

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RAGHAV GUPTA
, IN
Jun 13, 2009 1:48 pm EDT
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Samsung split ac 1.5 ton (crystal wine ), model no. AS18EFB

POOR QUALITY A.C.
On 04/06/2009, I bought samsung split ac 1.5 ton (crystal wine ), model no. AS18EFB for Rs. 28, 490 Invoice No.920 from samsung plaza ( Prop. United Electronics ), Rattan Tower, Namdev chowk, Circuit House Road, Jalandhar 144001, Punjab, India .
A.C. stopped working after couple of days .I made a complaint against it but no action being taken yet . I am very disappointed with services of samsung . i request you to please send a engineer to us so that it can be repaired... and if it is not repairable then with due consideration it should be replaced
THANKU.

RAGHAV GUPTA

JALANDHAR

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krishnan venugopal
, IN
Apr 06, 2009 2:47 am EDT

i had given a complaint regard my air conditioner not working. the complaint no is [protected].

a technician from their serivce centre at bowenpally at hyderabad came on 2nd april and checked the a/c and confirmed the compressor needs to be replaced under warranty.

he said his office will revert.

i have been following up with the samsung service call centre since then, but till now no further response or action for rectifying the air conditioner.

i thought samsung was a good company with good products and service.

though their products are good the service is not up to the mark and needs to be more customer oriented.

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Manju
,
Nov 11, 2008 1:08 am EST

SIR
I HAVE BOUGHT A SAMSUNG MOBILE PHONE(SGH-J600) FROM Secunderabad mobile shop. THE MOBILE SET IS WITHIN THE WARRANTY PERIOD.AFTER TWO MONTHS OF MY PURCHASE MOBILE SET HAS STARTED GIVING PROBLEMS. ITS VOICE SPEAKER GOES OFF AT THE TIME OF LISTENING TO THE CALL. I HAVE GIVEN THE PHONE TO SAMSUNG SERVICE CENTRE(CHENOY TRADE CENTER, PARKLANE, SECUNDERABAD) TO CORRECT THE PROBLEM .THEY SAID THAT THEY HAVE CHECKED THE SET AND THEY SAID THAT THEY DO NOT HAVE THE SPARE PARTS TO REPAIR THE PHONE.
I HAVE BOUGHT SAMSUNG MOBILE BECAUSE OF ITS GLOBAL NAME IN THE MARKET.
KINDLY SOLVE MY PROBLEM UNLESS I HAVE TO SALE MY MOBILE

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Leaster Albuquerque
,
Nov 07, 2008 3:24 am EST

Sir im using samsung g800 mobile phone. i had complain i went to the customer service center at panaji near the tata show room 2 months ago they said the mobile strip has gone and they dont have it in stock, So i use to call and check every time, the use to tell me ill call u back and there was no reply, 3 days before i called them the same thing, today i called on 6641000 some 1 named vivek ans the phone and i told him, The way he ans the phone as if he was not interested to help me, he directly cut down the phone on my face, and then the phon was busy for an hour, I dont know what to do, I payed 19, 000 for my phone, And now i feel i made a wrog decision in buying it, Samsung name is globally but in coustmer service center its Zero.

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DVC. DTPS . DURGAPUR-7
,
Sep 23, 2008 3:07 am EDT

Dear sir,
I have purchase 2-TFT color monitor ( 740NW ) from ASTRIC COMPUTER, C.R. AVENUE. KOL-72 DATED ON 22 aUG 2008.
One of them when start the computer a blue/green line vertically appear. I am also complin your customer care and they send engineer and they decided to replace the TFT. But still 2 weeks running they are not respond anymore. I am also again inform your customer care but still they are not respond. I am now puzelled and hopeless.Please do something.
For your information I have given you the full details below :
PURCHASE FROM : ASTRIC COMPUTER. C.R. AVENUE kOL-72.
MODEL NO :740NW
MODEL CODE :LS17HANSB/XTP
PURCHASE NAME : DIPA DAS
MY TELEPHONE NO : [protected]/[protected].

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Pushpa Pandey
,
Sep 09, 2008 11:10 pm EDT

I bought a 25' flat tv model plano from beter deals janakpuri in the month of feb2008. I found some problem shows in my tv.I book a complaints on [protected] . I got a bp no. [protected] dated 04/09/2008. A mechenic visit on 05/09/2008 and adjust his friquency through remot control.But he not final set friquency. He told me i visit within a week with a memory IC from samsung and replace it.
You do not call any others.next day another day mechanic visited my home and adjusted the frequency.but he also fail.next day i received a sms thanks to solve my promblem.I came to know surprised that my promblem as it .How a mechanic cheat me.I go to my dealer and book a complaints dated 08/09/2008 .but i regreatfully write no man visited till date to solve my promblem. If you not solve my promblem I can move the consumer court.

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1:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Samsung mtn service & repair complaint

On 12 August 2008 I took my phone in for repairs and for an update. Its a Samsung D900i, I informed the service consultant that the phone or chrome finishing was peeling and that the phone continuously switches off. I was not sure what the problem was but I am hoping to get my phone back as soon as possilbe. I requested that the window on the phone also be replaced, followed by the question of how much will it cost me? I was informed that the service would be free as I was a contract customer, the peeling was clearly evident and no fault of my own.

I was told that I would be informed when the phone does arrive. I made several enquiries with the MTN branch in Estcourt, both telephonically and personally. This was met with by unresponsive and clearly annoyed service consultants.

After making several enquiries and subsequent visits to the Estcourt branch, I was given the number of the repair centre who informed me that they had dispatched my phone via a courrier service in Johannesburg. I contacted Johannesburg "courrier service" and was informed by a rude lady that the phone was dispatched to Newcastle and she was unsure when I would recieve it. I was then given the number of newcastle courrier service and informed that they might deliver my phone on Friday or "sometime" next week.

The phone had been at the "couriers' for over 7 days. After going to the Estcourt branch on Monday 1 September 2008 at 13:30 my phone had not yet arrived. At around 14:50 a service consultant from the branch called telling me that my phone was back and that I could collect it.

At approximately 16:17 I once again went to MTN Estcourt and waited for over 20 minutes before being served by a consultant. The phone that was given to me was clearly more damaged than it originally was... scratches that was everywhere, the phone slider had been greased and the goey stuff was on my fingers.. (evidence that it had service had been done?) on further inspection the phone the battery was not mine...i had a battery that was white in color / the battery that was now being given to me was old, black and scratched. The window was not replaced nor was the chrome finishing which was peeling... the service consultant looked at my reaction and she herself I think was shocked at the sight of my phone!

Am I upset about the situation? Hell Yes

I have not accepted the phone and was assured a call by the Estcourt branch by 09h00 its now 09h52 and still no call.

I am disappointed at the service I recieved from the consultants. Several calls and visits to the branch. Disappointed that I had to make enquiries trying to locate the phone. After being a customer of MTN for the past ten years I am deeply shocked and horrified with the services, customer service agents, couriers, the repair service being POOR - DISGUSTINGLY SO! and most especially I am disappointed in the fact that service standards have dropped so drastically.

I hold three contracts with MTN and I feel cheated. Right now I feel like cancelling all my contracts altogether!

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Ellen Wright
, ZA
Sep 04, 2009 5:06 am EDT

My husband upgraded in March at Cell C to the SAMSUNG D900i - after five months - August 28/08/2009 - the LED screen busrt for NO reason - the phone was in his top shirt pocket (where he alwasy keeps his phone ) whislt he was driving. When he took the phone out to make a call - we saw that the screen has burst - when we took the phone to Cell C on Tuesday 2/9/2009 - we were out of town for the weekend - they said that the product is NTO under gaurantee and that the warenty does not cover the LED screen -, and that it is impossible that the screen can bust for no reason! - I CAN DECLAIRE WITH WITNESSES UNDER OATH THAT PHONE WAS NEVER DROPPED OR BUMPED AGAINST ANYTHING - Neither Samsung or Cell C is interested in my problem - Can you may be help

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chintan2682
, IN
Dec 07, 2009 12:15 am EST

I am having a mobile phone Samsung D900i (silver colour) and it was stolen before 15 days its IMEI NO IS-[protected]
it is having a facility of mobile tracker but still i am not able to get it back so please try to track it as soon as possible.

IMEI NO IS - [protected]

Thanks & Regards
Chintan Shah
Email - chintan_k01@rediffmail.com
M - +[protected]

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11:58 pm EDT

Samsung etreme dejection from samsung max

I had bought the Samsung MAX the CDMA phone three months back and just after two and half months it troubled me with the severe problem and was sent to Banglore for the service and its been more than 1 month where the service status is static i.e. the problem is not resolved and it is very much discomfiting that there are a number of individuals I know in my office who are irritated with the Mobile phone and its service aspect.
It seems that the Samsung guys are not bothered about any customer satisfaction and care.
Is there any provision to sooth my crashed confidence in to SAMSUNG?
This is really very very irritating experience!

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11:56 pm EDT

Samsung handset hang

Handset is not booting after inserting of sim Card. I bought this handset from China and using in India.

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P Kareem Khan
,
Sep 02, 2008 4:07 am EDT

Dear

During my tour to Chine, I have purchase Samsung Anycall Mob Model No SCH-W579 Model.

I am unable to view video files in the said mobile. I would like to know what format of video file supports this mobile. Even i do not have User Manuual in English.

Please help me out to utilise this mobile to its features.

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P Kareem Khan
,
Sep 02, 2008 4:04 am EDT

Dear

During my tour to Chine, I have purchase Samsung Anycall Mob Model No SCH-W579 Model.

I am unable to to video files in the said mobile. I would like to know what format of video file supports this mobile.

ComplaintsBoard
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10:56 pm EDT

Samsung customer service of company

I have a SAMSUNG television which broke down this month (18th Aug 2008). I called Samsung service and I was assured service engineer visit same day. 3rd day engineer visited, repaired and went. In 2 days, same fault appeared. Again called Samsung service, engineer came and corrected and left.
Then I went outstation. When I came back after a week, TV was again not working. Problem was same. I had to call customer service again and as usual they promised engineer same day. That “same day” came again 3rd day. Engineer checked and walked away telling me that he needs to bring some spares. Somebody will call and confirm you when this would be repaired.

When nobody called, we had to call up customer service 2 times to get the status. They promised a senior engineer visit to see what can be done as THE COMPANY DOES NOT HAS SPARES. That visit is still awaited and I am calling SAMSUNG CUSTOMER SERVICE ALMOST EVERYDAY. Problem is that this SAMSUNG CUSTOMER SERVICE is a just a call center. They have just a messaging system. No real link to service department. I asked for customer manager's telephone number for customer's grievance. They have same answer every time that they do not have it. Every time they have a similar answer that they would pass on the message.

I am PISSED OFF now and advice all the customer's not to buy any Samsung product ever at least in India.

I would be happy SAMSUNG company what a common customer thing about them.

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Himani
,
Aug 29, 2008 12:34 am EDT

We need to shift from gurgaon to Delhi . For that we made a service request to dismantle air conditioner. Despite to repeated request, no one turned up for the work. It was the third of the request and we are getting a call that the work is still delayed because the call need to be transfered to Delhi. Doesn't it sounds funny on the third day of the complaint. Our whole work is getting delayed because of this. Samsung authorities need to be more responsible for there act . Just a day before this call, they told us that person named baljeet is on his way and he'll reach by 8 at our place. They kept us waiting for so long and no body turned up. The very next day, they called up telling me that this request need to be transfered to delhi. This is something that appears really funny.

The fact is to install AC, they get more money and to dismantle the amount is less. So they are postponing the work and harassing us.

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Sufferer Twice
, IN
Sep 21, 2014 1:58 am EDT

Samsung Duos Ace mobile problem started immediately after the warranty period. Chennai service centre told me the problem was in the mother board and could not be repaired. Now I have exchanged it for buying a Nokia. I paid 13000/- for Samsung mobile; exchange offer fetched me 2300/- What a loss!
Samsung LED TV 32 immediately after the warranty period. Service engineer told me that the back light is out. They don't give it separately, comes only with panel. Cost 13000/- service, transportation and all extra.
How calculative the manufacturer is in giving trouble to the customer immediately after the warranty period!
Quality control dept in India should collect details about the failure rates immediately after the warranty coverage

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Ram krishna sah
, IN
Jul 16, 2014 3:21 am EDT

Dear manager,

My mob got wi-fi problem went the service
Center 05/07/2014 they change the mother bord or done the service. After service my mob not working proper way..again went for service 15/07/2014 they asking mother bord there is liquid not used the mobile after taking from service center how it's possible there is liquid. Service person change the original part and second hand part given my mobile..please help to get the solutation...

Regards,
Ram
Mob [protected]

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Anita Shar
, IN
Jun 04, 2014 2:09 am EDT

I have purchased samsung Galaxy S5 on May 16th 2014 and they have assured Rs.5000/- coupon within 72 hours of the purchase. But till today i have not received any coupon.

regards

anita

[protected]

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GEETIKA JAWA
, IN
May 13, 2014 1:01 pm EDT

Hi
I purchased a 1.5 ton window A/c in the year 2011 with Model No "AW182ZC/2011". Last year, there was a problem of gas leakage for which i paid 2500 to get the a/c in the working condition. This year, the A/C was not functioning, we called up the Samsung customer care service and were assigned a complaint no - "[protected]". The executive came to see our A/C last week and said that we have to incur an expenditure of INR 7, 000 on account of cooling coil, gas leakage, compressor problem. We informed the customer care executive that our compressor of our A/c is still under the warranty period of 5 years and should be repaired free of cost. But the customer care executive was stubborn and said that till the time we dont pay an amount of INR 5000 for the cooling coil he would not look into the compressor. We requested him to look into the compressor several times but he refused us outrightly till the time we are ready to pay 5000 for cooling fire and after the compressor issue gets sorted we need to pay 2000 for gas leakage as well. The problem doesn't end here. The executive without solving our problem started demanding a visiting charge of INR 450. But we refused to pay the same as our problem was not solved. We again called up the customer care to inform them that our problem was not solved yet and they said another executive would call us and address our issue. The same executive called us up and said the same thing that till the time we don't agree to pay INR 7000, our compressor would not get replaced. We have been calling customer care several times but they are not addressing our problem. I never expected SAMSUNG to be addressing the grievances of their customers in such a manner rather they are harassing their customers by providing such degraded services whose only aim is to mint money from their customers without fulfilling the promises made at the time of purchase. The customers have no other job but to keep calling Samsung Service Centre all throughout the day and keep complaining without getting anything in return. This kind of customer harassment will only end up reducing customer base of Samsung as Samsung no longer can live upto the expectations of its consumers. Its better for us to switch to other brands rather than calling up samsung everday with no solution to our problems. Please look into the matter as a consumer doesn't buy an A/C with an intention of using it for 2 years only and then get harassed by its customer care whose only objective is to mint money out of it's customers.

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Youandi
, IN
Dec 25, 2013 8:13 am EST

Samsung onsite service is a con job. My 42" LCD tv had a bad screen, when the service engineer checked the tv part by part he said that the gel in the tv has dried hence there is no other option than changing the panel. And thud would cost rs. 32000. However after repeated complaints they never gave any other option. So I decided to get a local electronics repair shop guy to check my tv to confirm if what the authorised samsung service engineer said was true. But the local service guy returned the tv in 6 hrs time and charged just rs 3000. It was a problem with the ic and not the panel. My tv is now as good as a new one. And not to forget. The service engineer offered to exchange my tv for a new one and that the company would offer 5000 rupees for it. So I would advice all who read this to be careful when u let a service engineer check your products. And confirm that what they say us true before considering their recommendations.

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T Sagar Kumar
, IN
Aug 08, 2011 10:39 am EDT

I had taken new mobile (Model No- GT-B7510, galaxy pro) on 15.07.2011 and 19.07.2011 it has started creating problems as sudden shutting down and lack of battery back up.On 25th July 2011 I had given the mobile for rectification to samsung service center.They kept the mobile for 3 days & informed that there is problem in soft ware we have rectified the same. But till date I am facing the same problem.I had been to service center today i.e. 8th Aug 2011 again they kept my mobile & not answered proper for my complaint. Why should I use this set which is giving problem since i have procured the mobile.I want the replacement & compensation for the loss I am facing.

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Pooja Sethi
, IN
Jul 11, 2011 11:50 am EDT

I have been a Samsung Loyal for many years now. I have two Television sets, two A/c and two refrigerators of Samsung at home but your after sale service in Rishikesh Uttrakhand is so bad that all I want to do is throw every equipment out. your authorize dealer in the area is rude and has major responsibility issues. The entire season of summers I have spent without an A/c although I have two at home( which do not work). The refrigerators have a mind of their own and only work when it wishes.

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Gawd_omg
, IN
Jun 30, 2011 4:43 pm EDT

Samsung service center for phones in Domlur (Bangalore) takes the award for pissing off customers. Dishonest, rude and just plain being_an_ass syndromes...

One guy tells me my phone's warranty is only for 5 months. My reading through the guarantee card for 5 minutes when I bought the phone really paid off. I challenged him and then he agrees that it is actually 6 months. He was also pissed off about my stopping his repairing of a Nokia mobile phone. Yes you heard me right... He was busy working on it when I was right there..

Then a girl (supposedly the manager there) who barely speaks passable English and tells me my power chord cannot be changed because it has physical damage. The damage she refers to is actually a small bent near the connector (resulted from my trying to make it work when it stopped working). She turns me away.

I could never use my Galaxy 3's headset because everyone complained they can't hear. I could clearly hear them though. It's plain clear that Samsung has provided low quality accessories to reduce the cost involved and of course to increase profits. "For those stupid Indians this will do!".

Anyways now they are washing off from even providing warranty support for the defective parts.

Amazing... Just amazing. I know you guys treat your employees like cattle. But now customers added?

And lastly, their customer feedback for service makes u enter all the details and then complain something about some unfilled field and kick you out. "Don't even complain! This is what you deserve!"

Thank you O my Korean overlord...

Indians are always treated bad... now it's just your turn...

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Ragu_18
, IN
Jun 21, 2011 6:50 pm EDT

hi friends.. i downloaded opera mini from m.opera.com which is compatible to chat 322. but after download finishing the installation cancelled automatically and it says ” Downloaded jar are invalid” . but my friend also using chat c3222. it supports snaptu, nimbuzz, operamini 4.2 etc. can u help?

ComplaintsBoard
S
12:39 am EDT

Samsung mobile service not provided

I have given My Samsung – J600 mobile fir service on the date 11-Aug-2008, But I am not getting any response till now. I have contact on Service center each day but every time they told me that the mobile will be available tomorrow. I have taken a written statement from the service center that I will get the mobile on 25-Aug but still I am not getting any response. When I was contact from the service center than they told me the mobile will be available after 4-5 days. This is very frustrating to me.

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ishita kundu
, IN
Apr 04, 2009 1:46 am EDT

NO RESPONSE FROM SERVICE CENTRE NOIDA

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ishita kundu
, IN
Apr 04, 2009 1:45 am EDT

there is no response from the samsung service entre noida i have given my phone and they are not evwen picking up my call

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saurav
, IN
Mar 13, 2009 9:13 pm EDT

he is right from his side
you should send some feed back to him
or should send him a rewsonable mobile set for apololizing

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RAMCHANDRAN C.J.
,
Nov 10, 2008 6:07 am EST

Sir,
I have given for service my on 03.11.08 Mobile J 150 for replacement of LCD at Hi tech solutions Anna Nagar Purhcased on 08.10.08 at POOrvika valasaravalkam

I have not received a single feedback from your authorised service centre

Is this the status of SAMSUNG SERVICE STANDARD

i AM VERY SORRY TO SEND THIS MESSAGE

I CAN GO FOR EVEN CHINA MOBILE I CAN BUY TWO FOR THIS RATE
PEOPLES ARE RELIABLE WITH NOKIA ONLY

I WANT FEED BACK FROM UR END AT THE EARLIEST

TKS

RAMACHANDRAN
[protected]

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Reddy
,
Oct 13, 2008 12:43 am EDT

Hi i agree for all you said.
I think they are only interested to sell there product only by cheating people (showing all features with reasonable price).But after using the mobile 3-4 months that will get major problem. I too in that group.

ComplaintsBoard
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4:25 pm EDT

Samsung unsatisfied customer service

I purchased a fridge from lowe's in aug of '07 for my new home.In june of '08, the temp on mode #rb215labp was registering one thing on the screen/display outside of the fridge, but producing another temp inside — - a freezing temp— cracked eggs, frozen dairy, drinks exploding... It was a mess... I unplugged and the temp adjusted.. But in july, when I filed a complaint with samsung, the ice maker quit working, and since end of july, the temp in the fridge and freezer comes and goes... Up and down... I never know what's going to happen... All the while, i've attempted 2 service men who were a no show, or too busy, and after a 3rd attempt (Company) , he was almost a no show... He comes, calls some samsung rep and after telling them what I told him was going on (I could have done this weeks ago myself if they would just tell you the number) , he orders a control board, and new ice maker.. .3 weeks later, i'm still waiting and last week found out that this service repair company samsung made me use, owes samsung money... So they won't ship him my parts to repair my fridge! How crazy is that? I'm being punished for the sins of a service repair man that they recommended I must use... And he owes them money... So I have to wait! Finally today they tell me I will have to wait another week and a half, and she'll put in a "request" for a replacment/exchange... What? Are you crazy? Like I want this to happen a year from now all over again? This is insane! And they think you're crazy when you tell them this?!?!?! What can I do to get my money back... Never ever ever buy a samsung anything!

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Вукашин Б Васић
, US
Jul 10, 2015 9:47 am EDT

I understand what you are talking about. NEVER SAMSUNG AGAIN!

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Arpana Awasthi
, IN
Sep 15, 2011 11:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My samsung refrigerator stopped cooling. I filed the complain on companys call centre toll free number and the people from the same visited my place. They fillied in the gas and charged Rs. 1600/- for the same without giving the receipt. Next morning the cooling disappeared. They visited the place again and changed the timer charging Rs. 1200/- and same without the receipt. On asking for the receipt they created a scene outside my place and my old in laws gave off the amount. When we reached the place and called up the call centre people enquiring about the rates and receipt they arranged the conference from the service centre and what was told made me felt cheated. The cost of gas filling was Rs. 1250/- and timer was Rs. 590/- and when the company people pressurised tthe service centre person he promised to courier the receipt for both the jobs. After fort night I called again and the service person denied of filling the gas and for the timer receipt he gave me the docket no. of airstate india courier which I was unable to track till date 2 months have passed and the receipt has not reached the place and on top of all ice maker is out of order since the date of repair. Company people seems to be helpless as they don't have any control over the samsung authorised dealer in Benajhawar Kanpur U.P. India. Arpana Awasthi

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John
,
Sep 16, 2008 10:48 am EDT

Same exact thing happened to me. It still isn't fixed.

ComplaintsBoard
J
3:37 pm EDT

Samsung customer service (lack of)

On 1/31/08 I purchased a samsung fpt5094 (50" plasma wireless tv) from a local tv & appliance store. On 7/1/08, this tv stopped working completely. We contacted this same dealer who referred us to samsung's toll free number on 7/2/08. We have since been referred to samsung's executive customer relations group at [protected]. We were told from the beginning by samsung that they had exactly 21 business days to try to repair this tv or we would get a replacement or refund. This tv has since been declared unrepairable by the consumer electronic service, which is samsung's repair center at [protected]. It has now been 28 working days without resolution. We have been without this tv for over 5 weeks. Samsung's customer service department has been unwilling to return our phone calls nor have they responded to our request for a full refund. We were told by samsung to provide the original bill of sale to start the refund process, but to date, they have not started this process. We financed this tv and are still paying on merchandise that is not operational. Over the course of these past 5 weeks, we have spoken to at least 20 different agents giving them the same details each and every time which shows there is no single point of ownership for our particular case #[protected]. Each agent has told us that we would receive a return phone call on the progress of our case. However, only one agent has called us back to inform us that we were receiving a refund. Obviously, this was not true. We also have this agent's message recorded on our phone as well as an e-mail document stating the same. We have been consistently requesting a refund and still are requesting a complete refund on this product without further delay. We have since filed a complaint with the bbb in trenton, nj

Read full review of Samsung and 35 comments
Update by Jeff
Aug 13, 2008 2:59 pm EDT

I just received the following e-mail from the BBB and have since written to the Attorney General's office. I would do the same. At least we're doing something.

Business Name: Samsung Electronics America Inc.

Thank you for contacting BBB regarding your complaint.

We regret to inform you that BBB cannot process your complaint. The case has been reviewed and was found to contain issues that are out of BBB's Purview. Your complaint would be best handled by the Attorney General's office listed below:

STATE OFFICE OF CONSUMER PROTECTION
124 Halsey Street
Newark, NJ 07102
Phone: [protected]
Phone: [protected] (NJ residents only)

Although we are unable to assist at this time, please remember that your BBB provides many valuable services to you both prior to making a purchase and after. If we can be of service to you in the future, please do not hesitate to contact us.

Sincerely,

Janice Croux
Service Representative
BBB Complaint Department

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Marilyn McClain
, US
Dec 07, 2015 8:12 am EST

I will never buy another Samsung product. The internal LAN stopped working. I went through all the trouble shooting steps and still could not connect to WiFi. I spoke with tech support twice 12/06/15 with no resolution. I spoke with tech support this morning, gave him the reference number and he could not find it. Then began to question me about who gave me the reference number. His solution was to take the TV to Consumer Electronics for repair. I too wish I had done more research before purchasing a Samsung product.

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Вукашин Б Васић
, US
Jul 10, 2015 9:49 am EDT

never samsung again

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L Freeman
West Monroe, US
Jul 04, 2015 8:27 pm EDT

I have 3 Samsung TV's and a camcorder that I love. Therefore, when my daughter was married, I went to Lowes and picked out a W/D set. The first thing that threw me off was the washer was about the same weight as the dryer. Washer lasted 1 year and quit, giving a code. For the next 3 weeks we tried to get Customer Service to even tell us if it was in warranty. Maybe it's computer panel which has a longer warranty. They set up service center who never showed, then another who didn't carry any Samsung parts. Daughter was pregnant and on a third floor apartment 100 miles away. We finally bit the bullet and got her going. Samsung never followed up on the problem. L Freeman W Monroe, La

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JIM GROVER
Warroad, US
Jul 17, 2012 8:44 am EDT

...another thing, i believe Samsung should stand true to their products, and offer customers a rental unit while we wait and wait and wait for the repairs or returns...like i said before, its complete B.S...DONT BUY A SAMSUNG!

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JIM GROVER
Warroad, US
Jul 17, 2012 8:35 am EDT

for starters i am a loyal, and truthful guy, i have purchaced many big screen tvs, and will NEVER again buy any SAMSUNG products, they do not return phone calls, or honor returns...im going threw it as i write this, 2000.00 tv and its been a week, they told me no tech will come to my area, but also that i cant return it to the store...complete ###! IF anyone is looking to purchase a tv, with all the choices to pick from...DO NOT WASTE YOUR TIME, DO NOT BUY A SAMSUNG...TRUST ME!

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kezz1
Coolup, AU
Sep 16, 2011 12:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Samsung's lousy after sales service is alive and well here in Australia also. Looks like it is a global problem. In which case, I assume refusing/failing to honor warranty claims or failing to deal with them in a reasonable time and manner is a matter of Samsung POLICY/STRATAGY, rather than just an anti-customer-warranty culture in local after sales service centres.
Thank you Samsung for wasting another 6 hours of my time today, which I spent in phone queues trying to lodge a complaint about ### service and arranging and waiting for a warranty pickup that did not happen - for the 3rd time! Guess I should be grateful that I did not have to start from scratch and re-lodge the entire warranty claim AGAIN, as I have also have to do previously. Hope I haven't spoken too soon.
By the way, the courier company hired to collect my computer from my home, DOES NOT collect parcels from homes in country areas. I established that with 1 phone call direct to the courier company. The courier company sends the job to their agent in my area, except the 'country agent' is a country general store and does not provide a courier service. Hence no pick up for the 3rd time. I established that with 1 call direct to the 'agent'. So much for a Samsung supervisor's assurance this morning that my warranty claim had been escalated to priority, due to the excessive delays, and my monitor would definitely be collected today.
The 110cm Samsung LED/LCD widescreen TV I planned to buy this month is definately OFF my shopping list, permanently.
Kerry Peterson
Western Australia

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Treatmeright
Calgary, CA
Apr 26, 2011 12:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Good luck to you.
My new Samsung 3D plasma TV die after 42 days. I have been waiting for service since Dec 3, 2010 - 145 days ago. The "Service Call Center" is useless & lied constantly.
On April 1st (day 120), someone from Samsung Electronics Canada called to offer me a Service Exchange. After another 25 days, nothing happens. She will not response to my phone messages & emails. Calling to the "Service Call Center" results in another 30+ minutes of lies. The person even told me they will have a NEW unit ship to me in 2 days.
However, we are supposed to get a "RA Credit" issued to FutureShop to do an exchange locally. So many times they told us something are coming in 3 weeks, then they changed the story so I need to call the "Service Call Center" again. My service ticket: [protected]
Can you imagine 145 days without a TV, after you paid for it. I wish you luck.
We as consumers have to come together to protect our rights.

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rahil.vasaya
, PK
Apr 15, 2011 6:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Android version : 2.2
Device - Samsung Galaxy 551

Hi, I have my office email configured. When I reply to an email, HTML tags gets appended to the email like below

"Test"

If you note, in the above text, "Test" is the actual email body that i sent, but it gets delivered like above.

please help how can i remove this tags and or i have to install another application?

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Michelle Bushey
Anderson, US
Apr 01, 2011 4:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have no complaints of the customer service regarding Samsung. My complaint is that there products are not worth buying. I first bought a camcorder, which worked for about a year before it wouldn't record anymore. Also during that time I bought a front loader washer and dryer. Big mistake. I have had a repair man out to the house 4 times in the last 5 years repairing the front loader. Mostly electrical and leaks. Then my dryer stoped working, also an electrical problem. So, I will not be buying Samsung ever again and I will make sure to let every one know, not to buy Samsung products; Samsung's products are not reliable or cost effective.

Josh and Michelle Bushey
Anderson, California

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gamboa
Chicago, US
Mar 05, 2011 7:12 pm EST

I purchased a 50 inch DLP Model:HLR5067waxx/xaa approximately 3 1/2 years ago. Within the 1st year I had the green screen syndrome and notified samsung. A certified tech replaced the computer board. It worked fine for two additional years and had a relapse again. This time the warranty was over and am Sh(* out of luck. I have read and found hundred of people complaining about the same product defect. I was advised to contact the New Jersey complaint division. I will, my question i how about everyone with these similar issues aue sasung and get something for their defected units. we paided thousand of dollars and only got 15% usage. I smell complete fraud on behalf of samsung.. what do we do next after crying and no one listens...

Samsung Customer Reviews Overview

Samsung is a global technology giant that has been providing innovative products and services for decades. The company has a strong reputation for producing high-quality electronics, including smartphones, tablets, TVs, and home appliances. Samsung's products are known for their sleek designs, advanced features, and user-friendly interfaces.

One of the most significant advantages of Samsung products is their reliability. Many customers have reported using Samsung devices for years without any significant issues. The company's products are also praised for their durability, with many users reporting that their Samsung devices have survived drops, spills, and other accidents.

Another positive aspect of Samsung is its customer service. The company has a robust support system that includes online resources, phone support, and in-person assistance. Many customers have reported positive experiences with Samsung's customer service team, citing their responsiveness, knowledge, and helpfulness.

Samsung's products are also known for their advanced features and cutting-edge technology. The company is constantly pushing the boundaries of what is possible with electronics, and its products often include features that are not available on other devices. For example, Samsung's smartphones are known for their high-quality cameras, and its TVs often include advanced display technology that provides a superior viewing experience.

Overall, Samsung is a highly respected brand that has earned a reputation for producing high-quality electronics. Its products are known for their reliability, durability, advanced features, and user-friendly interfaces. If you are in the market for new electronics, Samsung is definitely a brand worth considering.
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