Menu
Samsung Customer Service Phone, Email, Contacts

Samsung
reviews & complaints

www.samsung.com
www.samsung.com

Learn how the rating is calculated

1.7 1675 Reviews

Samsung Complaints Summary

290 Resolved
1374 Unresolved
Our verdict: With Samsung's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Samsung has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Samsung. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Samsung reviews & complaints 1675

Filter reviews by rating
5
0 review
4
0 review
3
1 review
2
0 review
1
10 reviews
Sort by:

Newest Samsung reviews & complaints

ComplaintsBoard
S
7:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Samsung mobile missing

I have lost my samsung s8530 web 2 at pimpri staion pune. I have lot of data stored and some pic pocketer has grabbed it I am very much in need of my lost mobile. Kindly help me.

Read full review of Samsung and 4 comments
Update by Sunit Ranjan Poddar
Jul 14, 2012 7:03 am EDT

sorry its wave 2 and imei number is [protected]

Hide full review
4 comments
Add a comment
R
R
RAJI VENKY
, IN
Jul 30, 2011 11:02 am EDT

I missed my samsung mobile on 24.7.2011 morning around 5.25 am in bus while travelling from Chennai to Kumbakonam.
Model name : C6112 No.[protected]

S
S
shiva reddy
, IN
Sep 30, 2012 12:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

name: k shiva reddy
IMEI NO:[protected]
LOST DATE;13 AUGUST 2012
ADDRESS: H.NO [protected]
BALAJI NAGAR, KUKATPALLY
HYDERABAD
CONTACT NO:[protected]

S
S
sujju
, IN
May 16, 2012 2:51 am EDT

dear sir /mam.

my self patel sujit, my missing mobile no is [protected], i live in gujrat (surat).
unfortunately today i miss my mon Samsung galaxy S i9003, evening 7:45pm near at Adajan in D'MART shop. my mob IMEI No: is - [protected].

will u plz tell me how can i get my mobile? plz help me or inform me.

tha...x

sujit patel

[protected]

M
M
murugand
, IN
Nov 09, 2011 10:20 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear sir,
I'm murugan working in Webmoksha in Developer.While travelling to my office my mobile was stolen by some body. Here i have given my IEMI no, I request you to please track the mobile.Please take the necessary actions to prevent the misuse.
Please help me sir.

Here are my details:
Your name:Murugan
Address:No.38c, Balaji Nagar T.V Padi Ponneri
Phone model:Samsung POP
Make:Samsung
Last used No.:[protected]
E-mail for murugand123@gmail.com
Missed date:08/11/2011
IMEI No.:[protected]

ComplaintsBoard
W
7:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Samsung incompatible with some email

After many hours on the phone today with both T-Mobile and Samsung, Sarah C at T-Mobile cust svc confirmed this evening that the S3 device is not compatible with some Microsoft Exchange email. T-Mobile Blackberry worked just fine yesterday with this email account, but when my husband switched to his brand new S3, it didn't work. Samsung walked him through a firmware update, still no connection. Multiple T-Mobile tech support folks seem unaware of this, even though I am finding lots of similar complaints on the web. I, too, have an S3 which is working great with my gmail and yahoo accounts. Unfortunately, hubby needs exchange email for work. When he complained that he was sold a phone that is missing a critical function, they said it was not their issue. When he asked to speak to the complaint resolution department, Sarah C said they don't speak to customers directly because angry customers can be abusive, so all are required to submit their complaints via fax (!), email or letter. He received the same answer when requesting to speak directly to a person regarding contract disputes. He was also told the names of department heads were unknown to her.

Read full review of Samsung and 1 comment
Hide full review
1 comment
Add a comment
K
K
KNOWYOURSTUFF
PERRIS, US
Jul 13, 2012 9:37 pm EDT

I ACTUALLY WORK FOR T-MOBILE AND I CAN ASSURE YOU THE GALAXY S3 WORKS GREAT ON GMAIL AND OTHER EMAIL.. MICROSOFT EXCHANGE WORKS GREAT WITH WINDOWS PHONES SUCH AS THE NOKIA LUMIA. I UNDERSTAND THE SALES REP AT THE STORE SOLD YOU THE WRONG PHONE AND HE DID NOT DISCOVER YOUR HUSBANDS LIFESTYLE NEEDS. YOU DO HAVE 30 DAYS TO RETURN THE DEVICE (CALIFORNIA) 14 DAYS IN OTHER STATES.. ALL YOU HAVE TO DO IS GO EXCHANGE THE DEVICE. THERE WAS NO NEED FOR A COMPLAINT. SO JUST GO IN TO THE SAME STORE YOU PURCHASED THE S3 AND I RECOMMEND THE NOKIA LUMIA..

ComplaintsBoard
V
3:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Samsung lost my samsung tab

Respected sir
I lost my samsung tab gp1000 lost 2 days back
can you give the information about my tab, where it is located now
please give the total information as early as possible
emi number: [protected]

Read full review of Samsung
Hide full review
ComplaintsBoard
D
7:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Samsung lost

Your name: Dhruv.J.Trivedi
Address: Pune-411044
Phone model: Galaxy ace S5830
Make:Samsung
Last used No.: [protected]
E-mail for communication : [protected]@gmail.com
Missed date: 10th june 2012 at 8pm
IMEI No.: [protected]
Lost at Pune Akurdi
Phone is on the name of my Father Jagdish Trivedi

Read full review of Samsung and 1 comment
Update by Dhruv Trivedi
Jul 10, 2012 7:54 pm EDT

please search it soon...

Hide full review
1 comment
Add a comment
C
C
chandra prakash06
, IN
May 04, 2013 12:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Name : Chandra Prakash H S
Adress: #1095, 12th main, 2nd A cross, Raghavendra block, Srinagar, Bangalore -560050
Make : samsung galaxy ace s5830
Last used no.- [protected] (tata docomo)
email ID : jhscprakash@hotmail.com
Missed date : 04 may 2013
IMEI - [protected]

ComplaintsBoard
P
8:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Samsung difficult to make return at newegg

I requested an RMA for a Samsung Galaxy Tab 2 7.0 which would not retain a charge or even charge up. I contacted Samsung who recommended a replacement from Newegg as the product was defective after having it only for a few hours. The battery icon would show a red x and intermittently the screen would flicker. I plugged the device in and would not charge or even power up. After charging for 18 hours it still only showed about 50-60% charged. Newegg issued an RMA and received it the following day. They said 3-4 days and did not hear back for 8. Their response was the unit was not defective and must have been from a virus or bad software. Interestingly the device was on all factory defaults with no software installed by us. I have a Samsung Galaxy tab 101 and Galaxy Nexus and have many other android devices and am quite versed on how they run and should run. Samsung is also aware of some charger issues on their devices. So I would give Newegg a poor grade for not returning the product as requested when I contacted both Samsung and Newegg within hours after receiving the defective unit. They said they are just returning it to me event though I want a refund. If it was 30+ days I could understand heir response. Best Buy and other companies have way better return policies.

Read full review of Samsung
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
10:50 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Samsung plasma tv, made in june 2010

Bought a new samsung 50 ' plasma tv in sept 2010, it stopped working in oct 2011, I called samsung customer service and was told it is not in warranty any longer.so I had it repaired at a local samsung authorized center, cost 480.00! the damn thing wiorked for nearly 4 months and did the same thing.SAMSUNG PRODUCTS are a total piece of crap and their service is a JOKE! This is a 50'' 720 p television..#PN50C450B1DXZA MANUFACTURED IN JUNE 2010 IN Mexico..Elbert SPEARS

Read full review of Samsung
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
10:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Samsung price overpriced and malicious employees.

Price overpriced and malicious employees.

I've been for 4 miami (june 12) days and visited an outlet at 12801 w sunrire blvd. # 533 - fl 33323. on june 17, 2012, this store and I was interested in a tablet samsung model gt-p6200l. the price was very high in number, but the young man, very nice started giving me discounts and reached u. s. $ 720, but found it too expensive. he spoke with the alleged manager (an old) and even gave a discount and the product was at $ 600.00. believing he was doing good business, I closed the purchase that was a total of $ 636, with the rates. when you arrive in new york, found that the product does not cost more than $ 450, anywhere. I no longer returning to complain and my english is not allowed to make a complaint by phone. I was tricked, deceived. I am very angry and indignant about this situation. as a well-known outlet lets have a shop like this, with people so dishonest. I say this based on the number of complaints i'm reading this site because I do not conform to have been deceived. I want my money back and the punishment for these evil merchants.

Att
Edivaldo g ramos-rio de janeiro-brazil

Read full review of Samsung
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
7:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Samsung Smart Phone

Dear Sir I purchased a Sumsung Smart Hand phone from a local s Sumsung dealer from Johor Bahru about six months ago.
Suddenly the phone was unable to charge. So I took both the phone and the charger to the shop where I bought the phone. The checked and told me that the charger is is working fine and the phone is the problem and told me that water has gone into the phone.
The phone seller advised me to leave the phone behind and send the phone to the service centre to check and that will take about one week. I asked where is the service centre and the gave me the address which is about five minutes drive away from their shop. Since one week was too long to be without my phone I decided to take there by my self.
When I reached at the service centre I was asked to see the girl who was at the counter. This girl who hardly speaks English may be around 25 years old and just had a look and told me that water has gone inside the phone that is the reason the phone is not charging and with great difficulty in communicating with her I told her that it is impossible because I never exposed to any water since I bought this phone. In fact I always keep the phone in my pocket at any time and she printed out a report saying that there is no more warranty on the phone.
In fact I was so up set a girl who can't even seek properly in English and takes only few second to tell me that there is no warranty because the water has gone inside.
I took the report ([protected] ) and left and informing the girl that I will make report regarding this.
I brought the phone home since I am an engineer by profession I know what causes this type of problem. Since the the phone has no more warranty I decided to do the repairs by my self.
All I did was sprayed very littele contact spray in the pointt where the charging point in the phone is and waited for few seconds and put the phone on charge and it worked fine. So what I am trying to say is that as Sumsung specialist the technician in the service could have done this simple process and could have made me happy customer. Now I am so cheesed off that I will not recommend or even advise whoever not to buy Sumsung phones.
Please employ people who can speak and understand English no like the one whom I met.
I HOPE Sumsung would take some serious action on this matter.

Read full review of Samsung and 7 comments
Hide full review
7 comments
Add a comment
V
V
vinayak.pawar
, IN
Nov 14, 2010 7:57 am EST

Name: sandip manohar tapkir
Address: charoli – budruk tal - haveli dist - pune
Phone model: sumsung 5233 lks
Make: sumsung
Last used no. :2 nd last no. [protected]
E - mail for communication: vinayak. Pawar@autolineind.com
Missed date: 13. 11. 2010
Imei no. : 357202 / 03 / 107095 / 7
Sr. No. : rw7sb62543a

K
K
Khosi
, ZA
Apr 20, 2015 11:50 pm EDT

I bought a Samsung gALAXY A3 its not even a month old and its already giving me problems. now I have to take to back to Vodacom for repairs

K
K
kelphin
, NG
May 13, 2011 5:16 pm EDT

my mobile phone was stolen n i need it to be destroyed, its a samsung GT-E2152 smart phone, and my imel No is [protected], and d batch No is 352301/94/171520/8.please i have vital info in my phone n i don't who stole it to use d info inside, i want d phone destroy with an immidiate effect.THANKS.

G
G
Gurumurthy JM,
, IN
Jul 25, 2011 6:24 am EDT

My sumsung/ star WIFI, S-5233, , , mobile lose, , plz
IMEI # [protected]

A
A
abhinesh gupta
, IN
May 18, 2013 12:59 am EDT

rafrigerator sales to march and born to 13

N
N
nokiamobile
, IN
May 14, 2011 4:27 am EDT

kindly trace my mobile ...

N
N
nokiamobile
, IN
May 14, 2011 4:26 am EDT

nokia
my name is tharani yesterday i lost my mobile in coimbatore near peelamedu place trace my mobile and inform me ...
last used n0:[protected]
my no:[protected]
lost date:13.05.2011
contactno:[protected]

ComplaintsBoard
N
8:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Samsung my phone mising

Name neelisha puri
Ph n o. [protected]
Make samsung champ3301i
Imei n o [protected]
Last used no [protected]
Email [protected]@gmail.com
missing date 1/04/12

Read full review of Samsung and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
X
X
XenoMiang
Dallas, US
Jun 30, 2012 2:13 am EDT

^^^^ lmao Geommm ... well she gave all her info so have at it!

ComplaintsBoard
B
4:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Samsung fualty mobile / customer service

My complaint is with Samsung a company who I have many products with but now i don't think i will have another samsung product again. After 3 months of having the Samsung Galaxy S2 phone it stopped charging. So i bought a new battery. Still not working so on the 4th month I called Samsung's Customer Services and I advised theem i didn't have the original battery they said thats fine we will send u out packaging to send the phone to repair centre. Not long after the call my screen went dead just black couldn't see anything on it but thee sound worked as i rang it. Sent phone away to be repaired. Came back few weeks later with letter saying not genuine samsung battery so will not repair it. Called Customer Services again spoke to advisor who stated take out battery and send the phone again which i did and they would send it to anotheer repair centre as they are larger and can repair it faster. So sent phone again, then they called me saying i have to pay £70 to repair it as it had an internal crack on thee screen which i debated as there was no internal crack when i sent the phone so they told me to phone samsung. I called samsunggspoke to a Manager and argued my point that how can i internally crack a screen when the outside of thee screen was fine. The manager then asked me what packaging i sent it in. I advised the packaging that came from repair centre which is just bubble wrap. Manager went away and came back and said 'As a good will gesture i will have the phone repaired free of charge' . So i asked does this mean the phone will not be returned until its repaired which he replied yes. 2 days latter my phone is returned un repaired and also another envelope was issued to send it to repair centre. So for the 3rd time i sent phone away to be repaired. Few days later an invoice appears for the internal crack on screen to be repaired at a cost of £70. I called samsung on saturday theere on my birthday aswell i was clearly not happy as I was told this would be fixed for free. Advisor wouldnt let me speak to a Manager as its a saturday and advised someone will call me back monday (today) to listen to original call and see what they can offer me so I am waiting on my call but i just get lied to all the time by Samsung its a joke! And now im still without my phone 2 months later.

Read full review of Samsung
Hide full review
ComplaintsBoard
Z
2:04 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Samsung - very poor customer service

We went to samsung customer service, sm cebu city, northwing and we have observed that they have extremely poor customer service. We went there to claim the phone that we thought they already fixed, but when we checked it, there was still a problem about the phone, so we came back the next day. Still, the phone was not fixed yet, and told to us to claim it...

Read full review of Samsung and 20 comments
ComplaintsBoard
M
1:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Samsung lemon products

Less than 6 months ago I purchased three major samsung appliances. Frontliad washer, dryer and refrigerator. After two months the dryer failed to heat. Repaired. Two months later the washing machine leaks like someone shot holes in it. Repair man came and said it was an improperly inserted filter. Yet he sent the paperwork thru as cleared the drain. Never cycled it to see if it continued to leak. Ran a load and water everywhere! Called back to repair. Sending someone back out in a week! I did not purchase used appliances. They are new! I believe the lemon law should apply and they should replace or return their less than desireable appliances! I'm on a fixed income and disabled!

Read full review of Samsung and 2 comments
Hide full review
2 comments
Add a comment
J
J
J Bernard
, US
Dec 22, 2019 5:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Front load washer dispenses softener at the same time detergent is introduced to laundry.
3rd tech call and same situation. Laundry no matter if washed in cold and line dried or hot and dried in gas dryer. Come out scratchy and "pilled". I think I am back in Europe.
moose2647@hotmail.com
No one can explain why both products are introduced at the start of wash. 40 years with front load washer, 2 previous Westinghouse stacking and All detergent. Even contacted All and asked if they changed formula and answer was "NO"

Z
Z
1zombywoof
Chanhassen, US
Sep 05, 2012 5:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am having a similar issue with my refridgerator. In nine months i have had five appointments, one cancelled arbitrarily
and four vists with extensive work done by a third party repair group. They have said its a manufacturing issue, but don't want to get involved for feAr of backlash from samsung. I asked them how many days of work and third party charges would ever warant a replacement. I think thare just counting the days for the warranty to expire...

ComplaintsBoard
C
12:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Samsung faulty/damaged

Hi

I bought a 32’’ Samsung LED TV from Carrefour on 22-05-2012. When I asked salesman for the TV he gave me some old front side damaged box. I requested him please give me another piece cause its look like damaged from screen side, cause there was big damaged from front side, But he asked its last piece and they don’t have stock but he assured me its all ok. Then he put some hard grey color tape on damaged area.

Now am in India I opened it, it was looking ok but when I switched it on the screen is damaged and main thing is that, tv was totally unpacked from inside I didn’t find any screws for mounting didn’t find battery even remote is missing, It means tht salesman knew very well that this piece is faulty and I was looking for same make/model but there was no stock available so he gave me faulty piece

This sales man/Carrefour cheated on me to achieve his targets.

Sales man Name : Mr. Jomel Bautista

Bill Number :

Thanks & regards,
Tarun Sapra
+91-[protected]

Read full review of Samsung
View 0 more photos
Hide full review
ComplaintsBoard
C
5:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Samsung compress not cooling

Date: - 19/05/2012

Dear Sir,

Please My Samsung Refrigerator RT26/2009 this model Refrigerator compress not Cooling please my request check the my Refrigerator RT26
Thanking & assuring you our best services at all the times, we remain.
My Address:
Laxman Singh C/o Satendra Kumar
D-Block Gali No. 8 House No. 246, Amar Colony, East Gokal Pur
Near : - Laxmi Public School (Back Side Gali)
New Delhi –110094
Mobile No. +91-[protected], [protected]

Yours faithfully
SATENDRA KUMAR

Read full review of Samsung and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Samsung Service
, IN
May 18, 2012 8:55 pm EDT

Dear Mr. Kumar,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Customer Satisfaction Team
Singh.j@partner.samsung.com

ComplaintsBoard
G
7:27 am EDT

Samsung customer service

I spoke to Mr. Greg Kreshaw with Samsung and he has taken care of any problems or complaints about Samsung and now Samsung is still GREAT products. Love the Galaxy Tab.

Read full review of Samsung
Hide full review
ComplaintsBoard
G
11:08 pm EDT

Samsung poor picture quality

I have had my original Samsung TV ( 40″ LCD TV ) replaced witha new 40″ LED Model 40D 5520 RKXXU. The picture quality on the original set was 100%. My new TV has a poor picture. Rather dull with a lack of sharpness. I have tried all the different picture adjustments, in various modes. Even HD quality, although better is still not what I would expect. The picture quality is somewhat improved when I operate via my vision box. I also notice the logo on screen, particularly where you have the option to press the red button, the “PRESS” word is somewhat blurred, and some of the other captions are not sharp.

I notice when operating through the vision box, when I “PRESS” the red button to active teletext, the accompaning small picture, to the left of the screen, is very clear, together with any captions. This is the picture quality I am seeking for the whole screen. I have another TV, a much cheaper model, in another room, with its own aerial, which gives me an excellent picture. Both TVs have their own separate aerials, some distance apart, so I feel that transmission problems don’t seem to be a problem.

Read full review of Samsung
Hide full review
ComplaintsBoard
K
9:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Samsung mobile phone lost

i have lost my cell phone samsung gt c-3530 on the dated 25/04/04 at araila gaon, jagdishpur town, arah district, bihat state. so kindly help me

Read full review of Samsung
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
4:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Samsung samsung lcd panel faulty

Customer satisfaction team,

I purchased a ln32r81b samsung lcd television from penang in malaysia on july, 2007. Firstly i should mention that these televisions seldom operate and was only used for 3000 hours home usage. Currently it developed color problem and confirmed its samsung lcd panel faulty by samsung authorized technician. To replace the lcd panel was quoted (400~500 usd) and the quoted amount i can easily get a brand new lcd television. I was very dissatisfying the quality of samsung television product and attention required to stop the entire crappy product. Hopefully samsung company will put more effort in the research and development department.

You claim its life is 60000 hrs!

Regards
Melvin chang
[protected]@yahoo.com. My

Read full review of Samsung and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
RAHUL098
, IN
Apr 01, 2012 7:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

my mobile is lost, plz try to search this. i am very thankful to u.

ComplaintsBoard
C
8:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Samsung customer service

Since Oct 2011 (7months now) I have been calling Samsung to deal with my smart phone in regards to it not working properly. I have sent my phone to Samsung twice now, the last time it came back was April 9 2012. The phone is still not working. Everytime I call Samsung I am told something different. I was told last friday by a manager that the situation was being escalated and I should hear back in 24 hours. No call back, so I called today (monday) and the conversation with the Samsung manager was not recorded. Today I was told that Samsung wont do anything unless the phone has been sent in three times. When it gets sent in it is gone for a month... I cant afford to continue having my phone away for a month at a time. Everytime I speak to someone they say that they will help me and so far no one has. I have been told on three separate occasions that someone will call me back in 24 hours, so far not one person has ever called me back. They seem to pass the buck everytime, and no one will actually deal with the situation. I wish I knew that Samsung had horrible customer service before purchasing any of their products. I think its ridiculous that people have to jump through so many hoops to have a product work properly. After spending $500 on a phone I expect Samsung to deal with it.
I own many Samsung items, because I thought Samsung was a good company: Washer/Dryer, Tablet, stereo system, blu-ray player, three flat screen tv's and a cell phone. I never realized how bad the customer service is with Samsung. THIS HAS NOT BEEN DEALT WITH PROPERLY OR IN A TIMELY MANNER!

Read full review of Samsung
Hide full review
ComplaintsBoard
S
12:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Samsung mother board problem.

I, sanchit sethi had purchased a samsung galaxy pop+ on 1/4/2012 in jaipur.
Within 2-3 days of the purchase, I have started facing the problems of the phone like... It shows media scanner running again and again.
I have visited the samsung service center located at ashok nagar in jaipur more than 4 times for the same thing.
There are some problems also like-
1. The phone restarts on itself a lot of times.
2. The apps which I install do not work properly as they do in other phones of the same category.
3. Many of the applications work quite slow in-spite of the company saying that the phone has a powerful processor.
4. The unlock button does not work a number of times.

I am fed up now... Every other day I have to visit the service centre and I am fed up with all this.
I would request you to please give some attention and a satisfactory result/solution to my problem and help me out.

Read full review of Samsung
Hide full review

Samsung Customer Reviews Overview

Samsung is a global technology giant that has been providing innovative products and services for decades. The company has a strong reputation for producing high-quality electronics, including smartphones, tablets, TVs, and home appliances. Samsung's products are known for their sleek designs, advanced features, and user-friendly interfaces.

One of the most significant advantages of Samsung products is their reliability. Many customers have reported using Samsung devices for years without any significant issues. The company's products are also praised for their durability, with many users reporting that their Samsung devices have survived drops, spills, and other accidents.

Another positive aspect of Samsung is its customer service. The company has a robust support system that includes online resources, phone support, and in-person assistance. Many customers have reported positive experiences with Samsung's customer service team, citing their responsiveness, knowledge, and helpfulness.

Samsung's products are also known for their advanced features and cutting-edge technology. The company is constantly pushing the boundaries of what is possible with electronics, and its products often include features that are not available on other devices. For example, Samsung's smartphones are known for their high-quality cameras, and its TVs often include advanced display technology that provides a superior viewing experience.

Overall, Samsung is a highly respected brand that has earned a reputation for producing high-quality electronics. Its products are known for their reliability, durability, advanced features, and user-friendly interfaces. If you are in the market for new electronics, Samsung is definitely a brand worth considering.
How to file a complaint about Samsung?

Here is a guide on how to file a complaint against Samsung on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Samsung in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Samsung. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Samsung on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Samsung customer service

Phone numbers

1800 726 7864 8800 555 5555 More phone numbers

Website

www.samsung.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Samsung?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Samsung Customer Service. Initial Samsung complaints should be directed to their team directly. You can find contact details for Samsung above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Samsung. Discuss the issues you have had with Samsung and work with their customer service team to find a resolution.