Samsung
reviews and complaints

You have extremely very poor customer service, samsung customer service sm city cebu northwing. Last week, I handed my samsung smart phone in your center to check why my cellphone when turned on stucked in it's logo thingy. So, you did checked and told me to be back at exactly 2 hours to claim. After 2 hours of waiting excitedly, you then told me that my cellphone needs to stay for a week to change it's motherboard because the system has been crashed and expect it to reboot. All my contacts and files will be deleted. I was very disappointed considering that's the only phone i've got to contact all my project clients at work. You didn't even offer a service phone to use for the meantime. But I don't have a choice but to wait, wait and wait. No cellphone for 1 week. Pending works. No contacts. No communication. Then a week later, I came back to your center to claim my cellphone. What surprised me is when this lady told me that my cellphone has not yet been fixed. You f*ckin' crazy? It's been 1 week and days later, still not yet been fixed? Where's your word? You said i'd be back a week later to claim for it. I have a work too.
This is stupid and inappropriate.
I hope this complaint get noticed and a lesson to learn.
And oh, you better stay focused on your work guys. As I have observed you were always chitchatting with each other not related to your work. Why not follow up or call samsung manila service centers for more assistance. We might be glad at it.

Sincerely concerned citizen of cebu

*name:* k.srinivas

*address*: c/o ramakrishna
dr no:1-12-1/7
5th street
adarsnagar, bhimavaram-2
pin:534202
west godavari (d.t)
andharpradesh

*e-mail*: [protected]@gmail.com

*mobile number*:[protected], [protected] (lost)

*contact number:*[protected]

*phone model*: samsung galaxy y duos lite
gt-s5302
gh90-18538a

*imei numbers:* [protected]
[protected]

If you buy extended warranty on a product @ visions electronics in kamloops, don't. You should completely avoid this store. Once they have your money, the customer service is null and void. Our family will never deal here again. After 6 weeks of waiting for our Samsung sound bar to be repaired and 9 calls to visions, we just received the sound bar back. We would not recommend this product as you are out the sound and your blu ray when it breaks down. In between waiting for our sound bar, yesterday we were told to come to the store and get a new sound bar and separate DVD as they weren't able to fix it (the week before we were told it was fixed and en route to kamloops). When we arrived @ visions, we were told they made a mistake and it was another customer they were giving the new products to. No apology given?

i want two put complaint in about currys electrical store about samsung tablet i purchased seller told me rong details i cant get my money back i was told i could claim £80 cash back but i cant because i never bought case whith it i was not told anything about case
he also told me i coul dclaim the £80 back a month 2 the day ibought it that was also false i am un happy i dont want the tablet now please help
thank you

I lost my Samsung Duo Model No.C-3312 with IMEI No.[protected] on 24-11-2012 was missing while travelling in a city bus in between Kancharapalem to Urvasi Junction. I lodged a complaint in 5 th town police station. They issued a certificate stating that they made necessary enquiries about the above missing cell phone in and around limits of Kancharapalem Police Station by deputing their men on station routine enquiries but in vain. I am sending herewith copy of purchase bill and certificate which was issued by 5th town police station for necessary action.
yours sincerely,
M.Bala Bhanu,
Mobile No.[protected]

i have by mistake purchase a samsung airconditioner, of 2 tonn, s iam really sad, to say, i would never ever buy such companys products again in life time, it splits ice cubes in my bed room, and being a pilot, of an aircraft, i need to on the air con at least to get proper sleep, but iam really upset by this companys attituede in selling their product, i did buy a large led tv of sony bravia, hdx80 i never looked for korean product, i suggest u to buy o genral, or even lg, never samsung, their responsiblity is only until seliing their so called cheap product, s and once done, the costumer like me has to cry for life time.

My 17 BTU Sam-sung air condition unit is now 5 years old and was professionally installed by the agent in Chiangrai. For five years it has a history of spitting ice particles and leaking water into the bedroom despite the best on going efforts oft the suppliers to deal with the problem. Many parts have been replaced but still
the problem goes on. Every few days it empties about a litre of water onto the bedroom floor. The problems started a few weeks after purchase and Sam-sung had the choice of replacing the unit or trying to fix it, they chose the latter.
Needless to say the maintenance crew practically live at our house - to me Sam-sung
Is just a heap of junk and I laugh at the sales guys when I confront them trying to
sell these defective products. We are installing a new A/C downstairs and yes
you guessed it we have chosen a Mitsubishi.

ATTENTION:BABURAJ N.K, INDIA.

Dear Lucky Winner, we are pleased to announced to you that your pending claim processing has been completed thus Diamond Logistics Courier Express United Kingdom has been assigned for delivery.Attached is the Court Order For Payment and Certification of Award confirming the approval of the prize £350, 000.00 on your favor.What this means is that the prize has been officially legalized for payment.The Bank Demand Draft is cash able in Indian Rupees (INR).

Presently your Bank Draft of 350, 000.00 POUNDS ONLY including OneSamsungg Galaxy S2 Smart Mobile Phone and the two mentioned certificates has been sealed with our official stamp and dispatched to the Diamond Logistics Express for immediate delivery to avoid expiration according to the Bank.Subsequently, the parcel shall reach your door step within 3 days immediately you contact them.Read and follow the detail instruction below:

For Delivery Please Contact the courier company on their company mail id:[protected]@fastservice.com and send to them the following:

1.YOUR FULL NAME:...
2.YOUR ADDRESS:...
3.PIN/ZIP CODE :...
4.YOUR MOBILE NO:...
5.WINNING REF NO:SAMS03JW/LUK/524118/2012.

DIAMOND LOGISTICS EXPRESS, Contact Person:Mr.Marvin Hector(Director) Telephone:+[protected].

Call the director of Shipment Mr. Marvin Hector after sending the above details to them for quick attention and keep us posted in all your communication with the courier company to enable us monitor and know when you receive your parcel.

Congratulations!

YOURS SINCERELY,
Dr. Mark Foster
(Coordinator/Processing Officer)
Samsung Mobile Fortune Awards International, United Kingdom.
Tel:+[protected]
.Me Mr.Baburaj .N.K. want to know that this is true or false

on date 2012 nov-12 a message came"true move thai has awarded your mobile number the total sum of USD$3000000 in this year INTL draw. to claim send your name and e-mail to:[protected]@live.com".plz help me.my number is [protected]

Sir
I bought a samsung galxy y duos phone from carriano next kamla nagar delhi 4 months ago. It was working fine till the last month when the network of my phone keeps on disconnecting even in a full coverage area. Even if the network restores the packet data usage is not steady, the 'e' mark on the top of the screen keeps on coming and going. This is very frustrating, its my first android phone and I would like to continue my android journey on samsung phones only if this problem is resolved. I m using vodafone in in 1st sim and dolphin in the 2nd also the packet data is used of vodafone (1st sim). I've tried checking gsm only mode and selecting my network manually from network providers screen but of no help. Reply asap.
Yours sincerely
Pulkit gupta
Model town delhi
([protected]@gmail.com)
(+[protected])

Hi,

The conclusion I have made start from today is "this is my first and last time i'm buying items from courts mammoth"
The sales person promise me within 4 days and will be late at least less than 7 days I will get my refrigerator. Then I paid cash on that day perhaps they will deliver faster than the period time. Besides, the dhl as their partner for transportation also very nearby to my house.
After 3 days, they just allocated my booking and then another 5 days they only call me for deliver the goods. Everyday I am waiting for their calls and stay at home and hope they will send it in that period even on weekends. At the same time also, I called their hotline services about 4 times already. It is ridiculous and waste my time already. Then the transportation also call me after 7 days I paid and that time I am at the office and said, after 7pm u can send it. Then he was angry and said cannot send that time because he will go back early and I am still remember that the sales person told me the goods can be delivery until 10pm daily. Then the transportation person end my calls. It is very rude to treat me as their customer.
Then he also said want to send the goods early morning before I go to work. Then I said, if u coming late, so I will be late too. Then this is not proper/good time to delivery items to customer's house. Me and my husband going out to work at 7.30 am and I think possible he will coming that time and got jammed some more near to my house.
So, I you have other choice, please avoid to buy any items from this retails.

For me, this is the last ever and ever I bought from this company.

My mobile Model No-Sam sung C3262 (Black)
Dual Sim Phone
IMEI No... [protected] Or [protected]

Sir / madam,

I lost my mobile on 16/10/2012 at 9.15 pm. Could you
Please find and call to my no. [protected], 0092-[protected]

Please find below mobile information

Samsung chat gtc 3222
Imei # [protected]
*355409/04/294575/2*

Please find it.
I shall be thank full too you...
Regards
Muhammad kashif ilyas
[protected]

On the 27 aug I purchased a samsung laptop from curryspcworld. I chose this one over an alternative (Sony vaio) because its came with & pound;100 cashback; that's what clinched the deal. The sales assistant warned me to follow the instructions on the cashback leaflet very very carefully and stressed this a few times. He said to wait until september to send it. So, I looked at the form and there was a page to pull out and complete lots and lots of details about the purchase. It said to complete, attach a copy of the receipt and post it to and address. This is exactly what the sales assistant had said. So, on the 11th september I posted everything as instructed. So, I left it a month and i'd heard nothing. I emailed samsung on 16th october. I have had a few exchanges with samsung. Their first reply said your claim is not showing on our system and their first question was did I send it recorded delivery. Well no I didn't.

Samsung then quoted to me extracts of their full t&c where is says we recommend you use an insure postal service! However, the claim form includes 13 terms and conditions and none of them are to advise me that I should use an insure postal service and if I don't then I won't get my & pound;100.

So, it seems, that if you don't send your form by recorded delivery then samsung can say they have not received it. You cannot prove otherwise and either way they won't give you the & pound;100 cashback. The moral of this story is if it looks too good to be true it probably is!

I had mailed to [protected]@vsnl.net for recovery of my lost mobile phone on 18th october 2012 and till now there is no response. . Please help me in finding out my mobile. Details are as follows:

Phone model: simplest one

Make: Samsung

E-mail for communication: [protected]@rediffmail.com

Missed date: 18th october 2012

IMEI No.: A00000094ADA89 FTA MEID Version

I was considered the prestige customer by Etisalat. Because of monthly usage of my mobile and other phones. Since 19 years i'm using this number and within this period i paid to Etisalat more than 700, 000 dirhams for my number [protected]. Once I dont exactly remember which year it was i was travelling out for my vocation . I came to Etisalat, main branch in Deira, i requested from one of the officer (you can check the name of the officer and the date and detail in your archive and history of my number in Etisalat) if i could get roaming service for my number how much you would charge? He answered me: It will be per minute 5 or 7 dirhams. I asked him 3 times and he answered me that 5 or 7 dhs per minute depending on country. It was first time i was asking roaming service for my number and when i came back my bill was 10, 000 dhs for one month. I was in shock, i came to Etisalat i asked the reason, the officer answered me that yes 5 or 7 dhs per minute we charge. But the country you are traveling charge whatever charges they want when you are connecting to their service. So, means i was cheated right? because nobody informed me before when i asked this question in Etisalat that i should be charged whatever monopoly charges in those countries . i was not properly informed. Now today i bought Samsung Galaxy S3, i even don't know how to use this phone. Salesman in the shop put the Sim card into new phone, and i came back home. While i was on the way i received a message, that i used 1000 dhs. I was in shock. I called 101 and spoke to the officer in Etisalat and he answered me that when i buy this kind of device my line automatically connects to internet. I didnt give instruction to my new mobile device to connect me to internet. So what you call this act? isnt it cheating? I need the answer to my question..
Mushkinaz Mohammad Ahmadli

Hai,
This is Hemanth, I lost My samsung Wave Mobile lost on 13/09/2012.
and the imei number is: [protected]

I have purchased SAMSUNG LCD TV, 40 inches (Model no. LA40B5501) in the month of September 2009.This product of Samsung comes with a warranty of one year.

SAMSUNG has cheated me right from the date of purchase by supplying “Defective LCD TV”.

This is evident from the fact that within few months of purchase the MOTHERBOARD of the LCD-TV stopped working and after taking up the matter repeatedly with the service centre it was replaced with a new one.

However, Real flavour of buying Samsung TV was yet to be seen. First, its circuit got damaged then its remote had issues and to get them repaired, I’ve spent my hard earned money only because Samsung has supplied me the defective product.

Now the biggest part, "the LCD screen" started showing its true colors which are nothing but the negative like images i.e. to say whatever we see in SAMSUNG LCD TV, because of expertise of SAMSUNG it is seen with a perfect blend of black color.

After this latest problem started, I again took it to the service centre of SAMSUNG and was informed that the estimated cost to replace the LCD screen in INR 25000/-

Wow, I am amazed by the Business Model, SAMSUNG has designed to cheat the innocent customers, they overall realize double the amount of MRP through the route of service on their Products because they have designed their products in such a way that all the major parts of the product start getting non-performing/ineffective at the end of warranty period so that through the route of customer service centre the customer pays for all the parts again.

In my case I was lucky, at-least the motherboard got damaged in warranty period so I saved few bucks otherwise the cost would be like, initial cost 57, 000/- then for the motherboard, then for the circuit, then for the remote and now for the LCD screen. Overall the total cost would land up somewhere around INR 1, 14, 000/-

I have purchased SAMSUNG LCD-TV and one of the reason behind buying was the competitive pricing of SAMSUNG product but I being the innocent buyer could not realize the master game plan of being trapped by SAMSUNG.

This is to highlight that an innocent consumer should be saved of the pain of using such Defective Product/BRAND. Even if there is some technical error, I believe it can be resolved. I expect from Brand Samsung to resolve this issue in best manner possible to set an example for the consumer at large and prove themselves.

Keenly waiting for resolution of the issue.

Thanks & Regards
Naveen Kumar
[protected]
naveen.[protected]@gail.co.in
[protected]@gmail.com

I purchased a PN43E450A1-Samsung-PN43E450 - 43" PDP 720P 600HZ HDTV as well as a Samsung DVD from Best Buy. I paid for home delivery as well as installation. The installation made by the delivery people failed, so I had to call a technician from Comcast. This individual fixed the TV but failed with the DVD. I called Samsung Customer Support at [protected]. I spoke to two people there. A woman first who had no idea how to install the DVD and who hang-up on me, and a fellow who tried his best but did not know either. Not only they did not know, but they didn't even have a manual with instructions or picture of the DVD or TV. I have given up on your people and I have had to call someone (that will charge me) to come to my place and see what is wrong with either the TV or the DVD. In addition, your manuals are written in such miniscule lettering that is almost impossible to read them. Your products may be good, but your customer service is very bad. Eugene Matta

Hi,

Apprently all my incomming and outgoing calls are getting disconnected automatically.
The shopkeeper has flashed the software twice for me but i am still facing the same problem now.
Please help me with this as it is happening to 9/10 call now with no fix duration of call mostly calls end within first few seconds.

You can reach me on [protected]
Regards,
Kuldeep Singh.