Samsung
reviews and complaints

Respected sir/madam, I have received below email for samsung, I want to know is it genuine or fraud thanks & regards, satish [protected]@gmail.com [protected]@rediffmail.com samsung winning application form inbox x samsung company samsung company 11:05 am (3 hours ago) to me samsung financial empowerment fortune program ®2015 samsung electronics (uk) ltd samsung house 1000 hillswood drive chertsey surrey kt 160 ps, united kingdom mr. george morrison payment number: nk249naa verification number: nm-00222-674pf country: india date: 12th of november 2015 approval of award winning prize of 500, 000.00 gbp for delivery/transfer. - attention to the owner of this email address-, we are in receipt of your e-mail and wish to thank you for your co-operation, I wish to inform you that my duties include representing your interest and guiding you through claiming your winning cash prize. we want to clarify you here that after a good scrutiny of your provided mail, we are glad to inform you that you are one of the winners of the uk samsung company empowerment program sponsored by the samsung company inc the uk samsung company empowerment program has been on for more than a decade now and we have changed the lives of many since then. your life is about to be changed as you are one of the lucky winners of our annual samsung financial empowerment program sponsored yearly bonus promotional, your winning cash prize of 500, 000.00 gbp (five hundred thousand great british pounds) , will be paid to you soon as you meet with the requirements. I wish to inform you that all authorities involved have certified payment of your mobile draws claims amount to 500, 000.00 gbp (five hundred thousand great british pounds) , which is prize money from samsung financial empowerment program mobile draws, which was drawn through a computer random system of all the mobile users worldwide. be informed that instruments of payment for the sum of 500, 000.00 gbp (five hundred thousand great british pounds) to you is already in our possession and shall be processed upon meeting the requirements stated below. you can now begin the final step of the claims process, which is the transferring of your cash prize to you. with regards to this, there are two options open to you, you are required to select the more convenient of the two. you are advised to complete the below form and send with the fund release application letter to me to start the process of release your winning fund to you. the options, together with their associated conditions are presented below: {option 1:} your prize money will be wired to your bank account via an automated direct wire transfer system operated by nominated payment center. hence you would be required to send us your bank information, i. e.. full name... address... age... sex... nationality... mobile number... state of origin.. marital status... occupation... bank name... bank account number... bank branch, swift/iban codes id proof... {option 2:} courier of your winning cash to you via dhl courier company, which is our assigned courier company. please note that your cash will be delivery to you in your nominated address, the courier company would bring the cash to your postal/home address nominated by you and as written below (please you are allowed to correct or amend your contact information in your next mail) you will be required to send your international passport, driver’s license or id card to me via email attachment as it will be used for a proper identification of you during delivery of your winning cash to you by the dhl courier company through our delivery agent. full name... address... age... sex... nationality... mobile number... state of origin.. marital status... occupation... id proof I expect an email or call from you immediately fill the application form letter and making a selection from the two options above. congratulations and have a wonderful week. I wish you on behalf of all members and staff of uk samsung electronices co. ltd congratulate you as you expect your wining prize and I hope you spend your money wisely and to the betterment of your community and wish you the best of luck as you spend your good fortune thank you for being part of our commemorative 40th years anniversary draws. past winners around the world full of excitement best regards, yours faithfully, click here to reply or forward 0.13 gb (0%) of 15 gb used manage terms - privacy

I purchased a new samsung oven june 2011, plus a refrigerator, microwave and dishwasher. I use the range daily, but rarely use the oven. With the upcoming holidays, I decided to use the self-cleaning oven function. When I did, the powder coating blistered and cracked, exposing the metal on the bottom of the oven (See photo attached). October 2015, I called samsung to have the oven repaired/replaced at that point. Since the stove was purchased after the one year warranty expired, no one wanted to help. I expected samsung to stand behind their product due to the fact it was a material defect and non-repairable, regardless of when I purchased it. After 10 phone calls, samsung sent one stop appliance service on october 15 to look at my range. The tech agreed it was a material defect, non-repairable, and took photos. However, samsung still denied my claim. After continuous phone calls, samsung sent one stop appliance service on november 11 (At my expense) to look at the oven again. The second tech, said it was a material defect and non-repairable too. At that point, he filed a report over the phone with samsung from my kitchen for a replacement/exchange of my oven. Today (November 21, 2015) after 9 more phone calls, samsung is willing to give me a prorated check for $390.51 for an oven I paid $600, 4 years ago, which I would have to pay $700 today. This is not a fair settlement for a product I bought in good faith that made it through samsung quality control with a material defect. My replacement alternatives will be to shop craig's list for a used samsung oven, shop appliance scratch & dent stores, or spend additional money of my own to buy a new samsung oven that was the equivalent of the one I have now with a material defect. These are not fair alternatives. Btw - average "hold" time is 45 minutes to one hour! And while you are on hold, you listen to a message on "loop" thanking you for your patience, and recommending going on-line for help. That loop message cycles twice a minute. That is an average of 1, 710 times I have listened to the same message, waiting to be helped! Regardless of what time I call, I get a message that there is a high volume of calls. That indicates that samsung does not have sufficient staff to cover calls. I do not consider that good business practice, and a poor excuse for customer service. Customer ticket: [protected]

To the ceo> samsung> i bought this model rs21hsptn1 on june 4 2015. the fridge came cracked on the freezer side and it took more than 6 weeks to get the issue resolved and have samsung bring another fridge, once again with damaged door panels. i was so fed up with the delay that i told the service engineers to swap the door panels from the earlier fridge. now another problem started. there was always a loud banging noise coming from the fridge and once again the same engineers who had set the temperature on the panel for both sides started blaming the other engineer/s for the wrongful setting of the temps. in other words your own people do not know what they are doing. now to the next event.. the inner body of the freezer has cracked again. i have made a complaint on the 7 nov. customer care as well as the service center has been giving me the run around. no one at samsungs is owning the responsibility to resolve my issue>>>>can you as the ceo? i am sick and tired of this unprofessional attitude/behavior from your entire team. not to mention that if these refrigerators keep on breaking every 2-4 months what will happen once the warranty is over in june 2016? what are you going to do to help me here? i suggest.. give my money back including the headaches samsung has subjected me to (financially) i shall look forward to hear from you asap. [protected]. concerned?disappointed customer

Purchased a TV it worked for 2 weeks. I no longer had box so had to deal directly with Samsung rather then retailer. Samsung requested pictures and pictures of receipts. After sending 3 separate times and having 3 online chats and 4 calls with customer service I was told it wasn't covered under the "limited" warranty. Samsung made the determination on there own and any additional service I would need to pay for out of pocket. I asked what the "limited" warranty actually covered and was told - very little. I will never purchase another Samsung product!

Purchased convection gas range 2/16/2014, as of 11/7/2015, it no longer works. Received -SE- error code, and also now keyboard inoperable. Spoke to reps of Samsung and Lowes, and both tried to tell me I should have purchased extended warranty. Should an APPLIANCE be that disposable? It's not even 2 yrs old! Why are these companies manufacturing substandard products and getting away with it? Samsung is supposed to be one of the top manufacturers...I don't think so! Between Samsung and Lowes, they just want to collect extra 'insurance' money for their products. Just incorporate that money into the product, and when it breaks down in 5 years, you guys could look like a frickin' hero, because you stood behind your product still after 5 years! But that's not the case here... I was told that I could purchase an extended warranty now, and after tax it will only be $306. Are you kidding me?! YOU SAMSUNG should stand behind your product! You should fix this ... PERIOD! Your company is a disgrace ... and I will NEVER purchase another Samsung product again ... and yes ... I'LL BE SURE TO TELL MY FRIENDS AND ANYONE WILLING TO LISTEN!

After having spent over 6 hours on numerous calls to the Samsung tec, all of whom kept advising me the problem is with my provider even after my provider supplying me with 2 new SIM cards and doing all their checks. I have decided to trash my Samsung and go back to an IPhone. The tec advised me that if my phone gets sent to the service centre and if they are unable to find a fault they will charge me, even though it still has 1.5 years warranty left. If this is the case I think it's best the phone goes in the bin to save time, money and more frustration. Some may argue that the Samsung phone may be better then the IPhone but looking at it in the entirety, I can now understand why IPhones are more popular in Australia, as their service and understanding is far superior. Samsung never again!

i got a plan from virgin mobile with two samsung galaxy s4 cell phones...both have screen problem...my wife phone got repaired once..still has problem...after a year there is no warranty and i should bear with this problem till the end of my plan..the second issue which is ridiculous is i bought another samsung product!5 months ago...a samsung galaxy tab A 9.7 inch screen (SM-P550 Model)...it had a GPS problem...the samsung technicians could not realize the problem which was a hardware problem..after two months arguing with them they introduced me to certified repair centers!when i got there i explained everything and they told me within 6 days the issue will be fixes and the tablet would be ready..after 7 days i went to pick up my Fixed tablet...they told me it was a software glitch now its fixed...i told them the problem is hardware..not software...after again arguing and installing an app which shows the GPS is whether connected or not...they sent my tablet as level three services requirement... now my tablet does not have GPS problem because the mainboard is replaced! IT HAS A SCREEN ISSUE...when they changed the mainboard they left hollow on the screen! i am so depressed and i do not know what to do...i want refund..i don't wanna use anything with samsung brand anymore...!they told me the won't refund...its against the samsung policy, isn't it ridiculous ? the policy which does not care about the customer !..they even accused me of damaging the tablet which has no scratch on it! i am so upset...i wasted $487 on this tablet..i used to have iPad 2...i never had any issue with it...no more samsung in future...

Purchased the refrigerator in March of 2014. The refrigerator quit working 16 months after purchase. Called a repair technician to work on the refrigerator and determine needed parts for making the repair. The refrigerator began working again and worked until September 22. The repair company ordered the necessary parts for the refrigerator but has not been able to complete the repairs because Samsung has been unable to provide the necessary control board. It is on back order and has been up to this date October 19, 2015. I contacted Samsung directly and ordered the part myself directly from the company. I was told the part would be delivered within 3-5 days. Contacted Samsung this morning (October 19, 2015) and was told the part should arrive in their warehouse by the end of the week and then would be shipped out. I went online and found the exact part from another vendor and will have it delivered by October 23, 2015. I have registered a complaint with Samsung directly and have yet to hear from them. Samsung products are garbage and everyone should avoid them.

Purchased a Samsung s6 on July 6, 2015 and by the end of September it quit working. I tried to get it repaired or replaced but because the phone was from the UK (which I didn't know when I purchased it) they would not cover the warranty. I contacted them several times including the CEO with no luck. I contacted Samsung UK and they said I would have to find a person in the UK to send the phone to. That person would need to send them the phone. They would determine to fix or replace the phone and send it back to the UK person who would inturn send the phone back to me. Beware of where the phone is manufactured or distributed from. Basicly they could care less about the warranty of their product. Do you have a question or need support? Go Samsung Support Your question I purchased a Galaxy s6 phone on July 6, 2015 online. On Sept. 21, 2015 it went in to a loop of Galaxy s6 Android - turned off - Galaxy S6 Android and just keeps repeating. I took it to ATT, and two Best Buy stores and they were unable to Fix it. I called Samsung USA support and the told me because it is a UK phone they would not cover the warranty to repair or replace the phone. I did not know I was purchasing a UK phone. It seems now I just have a $600 paper weight. Can you help me please? Thanks, Carl Swarts President To [protected]@yahoo.com Sep 24 at 8:42 AM Hello Mr. Swarts, Thank you for your inquiry. We do apologize for any trouble you have encountered in the attempted repair of your product. It has been determined that your handset would be what we consider a Parallel Import (PI) product. A PI product refers to a product that was initially manufactured for sales purpose in a certain country, but then was distributed to another country and sold through unofficial channels such as Amazon, eBay, or small offline channels. In other words, your phone was not manufactured and distributed through official channels such as service providers or authorized sellers. The product sold is also an international model handset. Samsung Telecommunications America is unable to provide information, technical support or repair service for models manufactured for use in other countries as we do not have the components available for repair.

purchased this fridge less than 4 years over for over $2000. Control board no longer works, which is not triggering the inside light off when the fridge/freezer closes. Ice maker also broke and now just dumps water into my freezer. Had a technician come to take a look and it will cost $700 to repair and this fridge is known to have a faulty control board so I will just again get a faulty but newer control board. Also indicated that it's a fire hazard for the lights to be running all the time in the fridge. Highly disappointed that Samsung has done nothing thus far to rectify the problem.

Ticket number: [protected] I truly am very disappointed in the support I have received. I have always purchased samsung products as well as encouraged others to do the same. However, I had no idea if I ever came across a problem with a product that it would be a nightmare to deal with. I have spoken to dozens of people through your support line and no one has been able to help me. It has been over a month of stress, frustration and hours spent on a phone. I hope someone can finally help me. I purchased my galaxy s6 in may 2015, on the fourth week it shut off on me and despite my efforts it just wouldn't turn on. A few days later it turned on for a few hours and turned back off. This happened for weeks until I finally shipped my phone to the repair center on august 25th 2015. I began tracking the repair online until one day I noticed my first name and address had been changed to a completely different state. I immediately contacted a samsung representative and was told the issue would be fixed but it was not. I continued trying to get someone to fix it before my phone would be shipped off to the wrong address and was told I had nothing to worry about. I used the tracking number to check ups and they were also given my wrong address. I contacted samsung and let them know my phone was about to be shipped off to the wrong address and the representative said I had to call ups myself. I contacted ups and said I was not able to do anything, which I figured but I had somewhat hope that the representative knew what they were talking about. Of course I contacted samsung and I was told once again I had nothing to worry about, that an intercept would be placed on my cell phone and it would be delivered to me. Sure enough 2 days later I received confirmation from ups that someone else had just received and signed off on my phone on 9-3-2015. Ever since, I have spent hours on hold, spoken to dozens of people, I have been tossed around speaking to up to 3 different people during just one call, i've had to repeat what happened to my phone over and over again, I have been told I would receive a call back yet never have, and not to mention the immense frustration I have been put through for weeks. I am making monthly payments on an $800 defective cell phone which I do not even have in my possession. And currently using an old phone that barely works because unfortunately I cannot afford to purchase a new cell phone until samsung decides to send me my phone back. Below is list of all the calls I have made attempting to correct the issue as well as to get my phone back. [protected] minutes on the phone) I called because I noticed my contact information had been changed including my home address. Representative said it would be corrected. [protected] minutes) I called to let them know ups had the wrong address as well. They said it would be taken care of. [protected] minutes) ups still had the wrong address. I let them know I was tracking my phone via ups and that it was heading to the wrong place. I was told a report/investigation had been made for my phone and that the delivery would be stopped. 9-3-2015 my phone was delivered to the wrong address. [protected] minutes) I called and the representative told me he could not help me because the system was down. [protected] minutes) I called to find out what was happening with my phone and the ecr representative told me the ups investigation would be over in 24 hours and that I would receive a call letting me know what the next step would be. I never received a call back. [protected] minutes) I was told the investigation was over but still no status on my phone and that I would receive a call back between 24-48 hours. I never received a call. [protected] minutes) still no status, I was told my case would be escalated but that I had to wait another 24-28 hours for someone to call me back with the final decision. I never received a call. [protected] minutes) still no status on my phone, the representative said I would finally receive a phone call with the final decision in 2 hours. 4 hours later I received a call only to tell me that the ones in charge of "the final decision" went home before they made their decision. Ridiculous. She promised that since it was friday, I would receive a call on monday with the decision. Of course, I never received a call. [protected] today (54 minutes) I called hoping I would finally be told I would be sent a new phone since I had given them more than enough time to make their "final decision" but of course still no status! The lady from ecr said I had to keep waiting and that there was absolutely nothing she could do except "call me back in 24-48 hours" when the back office makes their final decison. I am absolutely horrified by your customer service, it's extremely disappointing that a company I have always admired is incapable of taking care of their customers. I shipped my phone off over a month ago, waited patiently for the investigation to finish and now I have been waiting 3 weeks for somebody to make a "final decision" which should be quite simple. Samsung made a mistake and sent my phone to someone else. Now all you need to do is send me a new phone that I paid for, simple as that. Why should I be paying for your mistake? You sold me a defective phone, lost it and and on top of that now you refuse to give it back. What kind of service is that? The worst part is that this whole situation could have been avoided if somebody had actually done something when I first called to report the wrong information on my file. This should not have even gotten to this point if the employees had done their job right. I have spent a total of over 8 hours on the phone attempting to make this right and no one has been able to help me. I honestly have lost all respect for samsung and most likely will never ever purchase another product from you. I cannot afford to waste any more time and energy if god forbid I ever need help with a one of your products. As the loyal customer I have been for years, I truly hope that this issue is resolved as soon as possible.

I bought this samsung refrigerator in 2013 to replace a 20 years old frigidaire fridge (Still working). It was professionally installed by sears, and it had been under normal use by our 3 persons family. However, it began to make loud noise when the evaporator motor/fan was tuning after 18 months. Two weeks later the fridge part stopped working (And of course the noise went away as well). When we asked samsung customer service, they sent over a local service person. After 15 minutes check without opening up anything sealed, we were told the evaporator fan was damaged, and had to be replaced. And because it is outside the one year warranty period, and the fan was not part of the sealed system (Which would have warranty for 5 years) , we have to pay the $60 inspection fee and another $300 to replace the fan. Clearly the fan was completely sealed inside and there is no way I can see it and possibly damage it. This is ridiculous for a $1200 fridge. And I even don't know whether the problem can be fixed and problem will not bite me again (As the fridge was under normal use). I paid $60 but declined the repair.
Although defrost is not supposed to be necessary for this new fridge, I decided to give it a try anyway. Surprisingly, after that, everything was back to normal!
2 big lessons learned.
1. Samsung's defrost free fridge is not working as expected - - I would not buy samsung product again, and would not recommend anyone to buy samsung product.
2. The technician from samsung's local service center is either incompetent or misleading. They ask you to pay for something that is not even a problem, and of course, it is not covered by their 5 years sealed system warranty. — - I would not use them and trust them anymore.

Hi!
I am facing so much of botheration from the samsung products this time. The cell phone I complained about is causing the same problem again. Tit feels like wasting money on a useless mobile. I bought such an expensive phone, samsung galaxy s6 and its causing too many problems from starting. Firstly, the product problem, then the worst customer service and now even the worst technical assurance of the product. They are just selling their products, gaining profits and along with it, decreasing the quality of products. It is using such cheap kind of material that it is causing problems again and again.
Earlier, they changed my mobile phone's camera 2 times already, they put so many scratches, all finishing was rugged away and after that they changed the housing of my mobile phone. And now the same problem again. The camera is causing same problem. While we turn on the camera, ot makes vibrating noise and after some time, it becomes so much hot accompanied by strange vibrations.
Now, I request the complaints board organisation only to provide me with solution. I am totally fed up now. I am a student. I have a lot of burden. I cannot visit service centers again and again. This has totally become unacceptable by me. I am totally pissed of now.
I request to you to kindly help me. Either they change my product or refund my money. Thats it. There is a limit of harassment but it has gone out of it now.
I shouldn't say but samsung proved why apple is better than them and why it is going ahead of it. Samsung can just copy others, nothing else they could do.

Background:
The original cables from the Samsung Tab 2 were broken within 1yr of use. I had replace using aftermarket cable which would last 6mo or so. Went to Samsung store and was told to purchase a Samsung cable for $50 (after market cable was $10), but more importantly should there be an issue with the cable we can return at anytime for a free replacement (same policy as Apple which they honored no question asked).

Less than 1yr (problem 4 month of real usage) the cable was not working.

Returning cable:
Went back to Samsung store and sales rep says we can't replace the cable as we don't have it and you are better off to go pick one up from eBay.

Escalate to Samsung Exec support with all docs:

Was told.

Please be advised that all accessories come with a 90 day warranty after which if there is an issue with them you can purchase another one. We will not be replacing this accessory.

We are very sorry for any inconvenience that this resolution may cause to you.

My issues:
1. I was told that IF we were to purchase a replacement cable from you at a cost of $50, I would be able to get a replacement cable should I have any issues with it.
2. Apple will replace my replacement cable when it stopped working. We would assume Samsung would do the same, as I was clearly told they will. The Samsung cable cost nearly twice as much as the Apple one.

This would leave me to believe that Samsung
1. Does not train its employees properly
2. Samsung does not stand behind their product
3. More importantly Samsung does not care about its customers

Samsung Fridge On July 8, 2011, my wife and I purchased a Samsung Fridge from Best Buy, a side by side model # RS265 TDRS.

Shortly after we had it for a year, the cooling motor started to make a noise that sounded like a motor boat. The noise got worse and the fridge stopped working. WE had several service men out who said it we iced up. And we had to pull the plug and shut it off for two days to let it thaw. WE would lose all our frozen food as well as our refrigerated food.

I called A&E, the authorized Samsung repair company. Who I didn’t use before because they schedule appointments at least two weeks out. So I called them and $70 worth of dry ice later they came out and took the panel off and deiced the fan. From then on I have had them out about l time as the fridge starts making the noise again after about a month or two.
Last month the ice maker motor started running nonstop day in and day out. After about 2 weeks A& E came out and ordered a new ice maker. The technician came out and installed it and it wouldn’t work. He called Samsung engineering and they finally determined it was a short and we needed a freezer new door.

The new door came and two weeks later the A&E technician came to install the new door but the handle that came with the new door wouldn’t fit. The technician called Samsung but Samsung didn’t know what to do and said they will have to research the matter. That was yesterday, September 1, 2015.

So we have the new door without a handle, the ice maker doesn’t work and we don’t know what the resolution is. In the three years we have owned the=is fridge we have had about 20 service calls. Now the fridge is making its motor boat noise again, too.
THIS SAMSUNG REFRIDGERATOR IS THE WORST PRODUCT I HAVE EVER OWNED and I will never by another Samsung appliance.

I want to bring to your kind notice about quality of your product. On 4th of March, 2014, I had purchased a Samsung LED SMART TV. It developed a defect with in 3 months. It was diagnosed as ‘panel defective’. After calling the Customer Care Centre, an engineer visited my house and told that the panel is to be replaced and since the set was under warantee, as such the panel was got replaced. On enquiry from the engineer, regarding the assurance that this will not happen again, I was told that in case the same happens again, the set will be replaced.
Since, I had lot of faith in Samsung products; I agreed to the words of the Engineer. TV developed similar defect in the month of August 2015 again and complaint was registered with your Call Centre under Complaint No. [protected] dated 15 Aug . It has again been diagnosed by your engineer ‘Panel needs to be changed’. It is going to cost me appx Rs 13000/-, which I cannot afford as its no fault of mine.My complaint was closed with the message that the repair service has been cancelled as the cost has not been approved by me.
I am amazed that your products developing faults in such a short time do not go well for your reputation. I would hate to take social media & other routes for this complaint as I hope my complaint will receive your sympathetic & humanitarian attention. I have already lodged a complaint with the CEO Samsung, and in response to my complaint, a call came from the CEO Samsung on Friday the 28th of August, 2015, wherein I brought to her notice the entire story and she gave me another 24 hours to see what action is required from them. But now almost 2 days have elapsed and nothing has been heard from them. In this connection a SMS was also received by me from the samsung customer care where in it was stated that my request has been registered under reference no [protected] dated 28.08.2015
You are requested to kindly take up the matter with the company for changing the panel without any charges or Replace the Set with a New one as their Reputation is more important than Company rules…
Looking forward to hear from you as I am in Full tension & depression for no fault of mine… In case no suitable action is taken by them, I will be constrained to take up the matter with the Consumer Court for which I have already registered my name .

(Rakesh Koul)
R/O SWARAN COLONY, TRILOKPUR, CAMP GOLE GUJARAL
TALAB TILLOO, JAMMU J&K 180002
MOBILE NO; [protected]

Dears
I had a very bad experience with the customer service in Egypt 'at Elmohandseein branch located at wadi elnile street
I bought note 4 last march from UAE and since 2 weeks my phone was fall down on the street by accident which resulted with broken voleum key
Since that time the phone is working only on the safe mode which let only the basic applications already exist on the mobile to work and others not.
I went to samsung customer service 'mentioned above branch 'they told me that the frame and voleum key will be changed against 800 l.e.
I accepted and i got it after they fixed it next days i was trying to use the selfie cam. I found it not working while it was working same day i gave them the mobile ! I went to them again as they gave me guarantee letter for 2 weeks and i found the answer

if you came next day direct we were able to check it but now we couldn't trust u as u may did something wrong with the phone during these couple of days which is not logic as if they are right i can do the same thing in a minute no need for few of days. First the Rep. Told me 10 min. To check what is wrong with my phone, i staiyed for around 30 min. Then remind him with my case. He went inside then came back asking me to leave the phone with them for an hour to check what is wrong without proof confirming that i am leaving my phone with them and the customer service representative told me that i can go doing anything outside then come back to get it as it will take long time
Finally they asked me for another 450 L.E. To fix the cam. I refused and left them
Next day i was trying to use the pen i found the S-Pen is not working suddenly considering that i am not heavey user for the S-pen and it was working very well till they kept it for around one and half or 2 hours to check the cam performance
The age of the pen now looks damaged and of course it didn't come to my mind that they did soemthing wrong with it to check it before leaving their premises.
Finally i asked them to submit complaint that they are not considering that i am still within the gurantee period as per the document i have from them the head of the shift told me that nothing like that is existing there and i can call the call center and tell them.
Regarding the S-Pen, I thought that if i changed the tip of the S-Pen it will work easily, but i found the same problem it is not working
I am not sure if you can go through my message or not; if it will be considerd or not
I hope i can get an answer as it my first time to face situation like that with samsung and i am really surprised of the attitude

I hope i can hear back from you and help me
Thanks in advance
Reham

After 3 years and 4 months of use, the compressor failed and the repair person found that all the Freon had leaked out. The warranty had run out at 3 years. We asked Samsung to at least reimburse us the $80 cost to diagnose the problem, but Samsung denied any responsibility or reimbursement. We had lost our original purchase price plus an incredible amount of food that had to be thrown out. We were unwilling to repair such a defective machine. We think that since the fridge was so close to the warranty expiration and since the failures were so massive, that Samsung should have been willing to reimburse us something.