Samsung
reviews and complaints

I bought the microwave from ok furniture in malmesbury south africa on 21 september 2012.In january this year it started tripping the power circuit breaker in january this year (2013) the moment I pushed the door-opener. I took it back to ok malmesbury for the first time on 18 january 2013. They apparently sent it to a local company (Swartland electronics) for repairs. This company had to replace a fuse (Which meant something was wrong) but could not find fault otherwise. It kept doing the same thing and I kept taking it back. The fourth time samsung apparently said the technical company had to test it at my house (A farmhouse 20 km from malmesbury). It tripped the power on the first door-opening and the technician said they would have to replace some switches. That was the 15th of feb 2013 and the microwave still isn't fixed. On my further enquiry ok called the technician who said they're waiting for parts and it's now going for three months without a microwave that's under guarantee. It's only worth r550.00 and the cost to samsung must by now exceed that value while i'm without an appliance I bought new for three months. This guarantee is worthless. I am now going to the social media and everyone else I can think of. Pathetic!

I would like to bring to your kind notice that I have purchased the LED, Model as mentioned from USA in the year 2012 in the month of february. Since I am an Indian citizen, I carried away the same to India-Goa and tried to connect with cable connection.Though the TV got connected it failed giving volume and coloured picture.Tried the settings as per the manual provided by your esteemed company but there was no improvement in the picture quality.(Only black and white picture appeared).Than we tried using Flash memory like Pen drive and found that picture appeared was having the desired quality.(Coloured picture with Volume).
This issue was highlighted to samsung customer care centre in Goa-India, but they failed to rectify the fault.Now nearly One year has passed and I am continuously searching for the solution.
Is it possible that I can get replacement for the same ? Is it that I made a mistake in selecting and buying Samsung product for which today I have to bear so much of burden ?
But still today I believe in Samsung that I will get some help from your side.
I will be obliged if you can respond to my problem as early as possible.
Awaiting eagerly for your favorably reply.

Name : suresh kumar.s
Address : 26a/93, mutthu karupa pillai st, south veli street, south gate, madurai.
Mobile phone model : gt-c3312 samsung champ deluxe duos.
Mobile phone company : samsung.
Email address : [protected]@gmail.com.
Lost on date: 2.2.2013.
Imie no: [protected], [protected]
Battery no: ya1bc27684-b
Contact no: [protected]

i had given my for the first time since buying my samsung mobile phone, around 1 or 1 & half months back at samsung service center located at ssi area, rajajinagar, bangalore, for repairing of phone keypad which had got struck in to the phone and some letter keys were not working, it had no other problems. after receiving the phone after repairs, the incoming/outgoing voice levels were not working properly, sometimes it worked properly, sometimes not. now for the past 4-5 days the outgoing voice is not being heard by the person at the other end.so i once again went to the service centre and gave it for repair, but to my disbelief the personel there are saying the mother board has to changed, instead of readying the mike for voice clarity and quoting a repair price of rs.1800+service charges. and service centre is thronged by hundreds of people everyday, that to give the mobile for repair we have to wait atleast 1-2 hours in morning times, and the attitude of the staff is horrible. why can't they repair the voice problem in the phone, instead of changing the whole motherboard of the phone.this open loot of the customers in the name of repair.this is anyone from the company to solve my problem.

I purchased my refrigerator from Loews on Christmas Eve (the only place open with a refrigerator we could take that day). It was the last one and a floor model, but we had no choice. The price was $2100.00, quite high for a refrigerator but again we had no choice. After three years the ice maker stopped making ice, I did not do any thing about it, then it started leaking water but again did not do anything about it thought it had something to do with the icemaker. Then the freezer stopped freezing, again I procrastinated and did not call Samsung. January of this year it started making a horrible noise and stopped getting cold, at this point I contacted Samsung because there are no local appliance repair men willing to come look at a Samsung refrigerator, there are no parts available to them. I had someone Samsung recommend come out and look at it, they said it is something that should be covered by the five year warranty, I was assured by two people at Samsung that they would take care of it even though I could not produce a receipt (my Loews receipt was completely faded) Now after three months of going back and fourth between the appliance repair company and Samsung they have said they will not cover it unless I produce a receipt. After reading the many complaints about Samsung refrigerators it seems to be the norm that they do not last for more than 3-4 years. They are over priced and inferior products. I would warn people not to buy Samsung because of all of the above and also their poor customer service.

Purchased complete Samsung kitchen package including range/convection oven from HHGregg in November 2012. Glass cooktop shattered during use on 1-12-13. Unit was evaluated by local Samsung repair service on 1-16-13 who promptly labeled it as a non warranty repair. The real problem arose because of no repair parts availabity and no response by any Samsung customer care personnel including the office of the CEO to my plight of not having use of a brand new range from 1-12 to 3-1 (when parts were available) a grand total of 48 days. I'm sorry, but even though they make a decent product their customer care is seriously lacking and I can not reccomend purchase of their appliances for that reason

I bought a mobile of Samsung Galaxy Sii from Jarir book centre a established group at Saudi Arabia on 23.01.13 and on the fourth day itself showing the complaint of incoming and outgoing calls are functioning properly. Several times it was happen like that and pass the infromation at Jarir Service Point, they switch off and on then it work properly for two days. I return the handset on 09.02.13 and they gave me Job Order inform to me they won't open the handset just reinstall the software. But they alreay change the Motherboard of the set and gave me back on 19.02.13. Next day again it show the same problem and returnback to them on 20.02.13. Until now no response from their side. Now the technician are not qualified at Jarir to solve this solution. Never I ask them for new handset because electronic item may be complaints will occur, but it can't be rectified means feels ashamed to entrie Jarir team. Clearly says handset is belongs to Samsung but the Jarir have the certain responsibility for this issue and they have to make their customer satisfaction

Dear sirs
On 21/9/2012 I purchased a samsung notebook from egypt
S /n hr8q91bc700535
Np550p5c-s02ae
Manufactured by samsung electronics in china
Approximately after one month the box of the dvd was open once the computer is running, I took the notebook to the maintenance center in cairo egypt (metra) they agree to replace the dvd box but the spare part was not available at that moment and they will bring it from abroad, that will take from two to three weeks so I received the notebook until they bring it, approximately one month later they called me and said that the spar part was arrived, and they replaced it.
A month later occurred the same defect, I took the notebook to them at 14/1/2013, few days later they told me they have to format the windows and they need my approval, I told them to do what needed, after one week I called them (because they didn’t call) they said that they must replace the dvd box (again) and the mother board and they don’t have them as well and they will request them from abroad and that will take few weeks to get them.
Now, after forty days I did not receive the device, and don’t know when i’ll receive it.
Do you imagine that within five months since I bought the notebook I lost it more than two months?, can you tell me how can I trust this product again?, is it possible that the device is sold without the provision of the spare parts? is samsung notebook are bad product?
At the moment I don’t trust this product specially it is so expensive (at least for me) I want a refund if possible and if not I accept to replace this note book with any other samsung product otherwise i’ll be forced to sue you.
I couldn’t find samsung email (the main office) so I send my complaint to you, if you are not competent to respond to the complaint please tell me the email of the responsible person I have to address my complaint
Best regards
Hassan eldeeb
Email : [protected]@gmail.com

After 14 months, this 27" computer monitor just quit working. Well, this is 2 months out of warranty. Samsung says it needs to be repaired and that is cost is my burden. While I agree it is out of warranty, I am just ticked that a $300 monitor is that cheesy. VERY frustrated.

Samsung’s “wobble” technology washing machine

Samsung’s new automatic washing machine, claiming to be based on wobble technology, is true to its name - it wobbles. I purchased this 90 BWQ model from Satyam/Metro at Bandra, Mumbai, India as per invoice no. 2548 dated December 8, 2012. On noticing a loud sound on delivery, I was assured that this problem would be resolved the next day by a Samsung technician. The technician adjusted the balance and said there would be less noise subsequently. However, as there was no respite in this regard, following an official complaint ([protected]) an engineer attended to the machine on January 8. He clarified that the loud noise was due to a loose belt and tightened it. Some coconut oil was used to silence another squeaky sound.

Later, I explained the continuing noise problem to the dealer who assured me that a senior technician would attend to the machine on February 1 and, if required, the faulty equipment would be collected. Nobody turned up. Such a negligent attitude and a poor product make for sad commentary for Samsung that many feel they can trust.

On writing to the CEO - Samsung India, a service engineer attended to the machine on February 5, as per customer no. [protected] and complaint no. [protected]. He indicated that the suspension rods need replacement. How could there be a nonstop spate of complaints on a brand new washing machine? Does Samsung expect its clients to bear the brunt of manufacturing faults on a brand new machine?

I am surprised that Samsung may be dumping second hand or defective products on to its unsuspecting customers.

I too agree with other members that WOW deals are cheating. Today it appeared just 5 minutes and each time it says one different kind of error( can not deliver to you address, choose another payment method, choose different address, server busy, no response in payment gate way..etc). No one made real purchase and finally "sold out" appeared. All WOW deals are fake and just creating traffic. But souq.com kuwait makes lot of online advertisements for these cheating deals of only 5 minutes and also it is only once in month or 3 months.

I loss my samsung champ deluxe duos gt-c3312 three day ago in mankhurd mumbai
Model name - samsung champ deluxe duos gt_c3312
Imei no-[protected]
- [protected]

Please help to find my mobile
Name:rajnath patel
Address:xic, st. Xaviers college campus 5, mahapalika marg fort mumbai.400001.
Phone model:champ 2 gt-c3330
Make:samsung
Last used no. :[protected]
E-mail for communication:[protected]@rediffmail.com
Missed date:18/01/2013
Imei no. :[protected]

I bought a samsung s3 smartphone for 19, 900 baht from SureLife at airport plaza in Chiang Mai about 1 month ago. The first problem surfaced in the first couple of days: it was not registering on my computer so I couldn't transfer any files. Brought it back to Surelife and they fixed it at the shop. Next problem was a week later – battery stopped charging and the phone wasn't registering on my computer again!. Brought it back and they said they'd have to send it to the Samsung Service Centre and it'd take at least a week. 8 or 9 days later, I get a call to pick my phone up. I went to Surelife again, and this time the home button didn't work! you'd think someone would have picked up on such an obvious issue! I was very angry at having been inconvenienced so many times and felt very cheated. The phone was clearly defective from the start. I asked for a refund and this was outright refused. An exchange for another phone was also refused. Surelife would only send it to the Samsung centre, nothing more. All I want is a phone that works properly and after having paid so much money, that's the least they could provide. Surelife and Samsung need to take some responsibility for this defective product and either refund my money or exchange for a new phone.

I would strongly advise anyone reading this: avoid Surelife telecom in Chiang Mai, and avoid Samsung phones, because of faulty products, really bad repair service, no respect for consumer rights and a disregard for ethical business conduct.

I left my mobile in a hired van and i don't know whose car it was so please help me in finding my cell. And last time the car was standing in front of my own house.

I have a Samsung washing machine which we bought just over 5 years ago. the door broke and so I called Samsung and got one of their service agents (OEG) to replace it. I provided them with the machine number and they brought the wrong part, only after I had paid them in advance. They then refused to refund me the full amount and charged for the call out. I then called Samsung to complain and was pushed from pillar to post and after 6 weeks and many many phone calls from me and promises from Samsung, they are unable to offer any option. THIS IS TERRIBLE SERVICE and I THINK THAT THEY ARE TAKING ADVANTAGE OF THEIR CUSTOMERS.

I place my ordered last January 7, 2013 with the following details.
Samsung Galaxy Note 2 N7100
Order ID: 2152899
Payment Method: Credit Card
Item(s) price: 2, 149.00 SAR

But until now there is no progress. It's almost 1 week now. I already send them complaint but no response from them. Poor customer support. The item already paid. They are not informing the seller what is the status of the item. I want to cancel my order and return back my money but same no response. I can't contact there customer hotline number because it's always busy. Please do your part as a seller. I do my part as a buyer..i already paid the item and according to you within 3 business days the item will be ship but now there is no progress. Please do necessary actions. If you can't give the item then return the money. The money earned from hard work. As a buyer we also need respect and support from you guys. I hope we can resolve this issue.

I had recently purchased samsung?S brand product samsung galaxy note ii phablet model no. Gt-n7100 (Imei no. -[protected]) from one of my nearest dealer sai electronics dilshad garden delhi-110095 vide bill no. -31784 on 5th nov 2012. At the beginning I thought it was my great pleasure to invest my whole savings on samsung phablet as it is one of the greatest phablet available in the market till date with none of its neck competitors (This was my assumption before I started facing problems). But now here comes the hardship; within a week only handset started giving problem and was not functioning properly. Now it's quite difficult to use this handset for business purpose. It's getting heated in while calling or surfing internet in every 20-30 minutes & gets shutdown due to overheating. Sometimes it's getting hanged so now I m much worried about to use this phone. Also the major concern is regarding the battery issue & drainage problem. The battery backup is very less & even the maximum battery mostly gets drained off @ a steady rate which causes the device to heat at above than 55'c as per my experience observation & experience so far. So, initially I contacted the dealer regarding all these type of issues but he was so rude that I couldn't get proper response from his end. So, finally I decided to take help of customer care... But here problems became much more intense. I wasn't able to contact customer care as my call always remained in queue @ ivr for more than 30 mins... But never got connected to inbound executive resulting in abandon. This raised my frustration a lot as there seemed to be no resolution till date as days were going over n over. Finally somehow after a long follow-up, on 8th december somehow my call got connected to c. C & I having my discussion with the executive explained him regarding the issues with my handset starting from wi-fi settings to call quality, signal dropping & others grievances as mentioned above... But it seemed they were reluctant in helping me... As the kept the things like around the bush with their scripted words just repeating & making if & buts'saying that there is no problem with this handset as according to them battery heat up is normal thing in android phones but up to how much temperature?They were not in a state to tell me & simply diverted the topic by saying to visit to service center. Now what I have to say all about this is it a joke for them to simply take the things lightly by repeating the scripts to visit the service center or it has become a tradition for this organization to invite its customers to its service center within such a short span of time of its new brand product. So what it feels to me the reality after being a customer is that the quality & service has really demoted as per my experience till date & has forced me to put an apocrypha on samsung's hyped customer service as I am very much disappointed with the quality and service. Earlier I was using apple and htc and I am very much satisfied with them. Both manufacturing brands are best and providing better service. But it feels that my decision was totally wrong to switch to ur esteemed brand as per my assumption earlier. I heard about samsung a lot but I would say now, one of the worst brand ever I have used. These guys are totally fraudulent and cheater. I would never suggest to anyone to go with samsung. I am very much disappointed with the quality and service. After a long follow up in tense & frustration with no resolution till date what I felt all in vain... So I can't expect much more worse than this I don?T want to follow up these guys in service center as I know I will have to bear a more than this & have to face a more consequences & their stupidity in service center which is a nominal thing as experienced by several customers. So, all I can expect at last from samsung to either get this defective handset replaced with new one or simply redeem back all my money?As I don?T want to deal with such a company anymore.

Thanks n regards,

Varun
[protected]

An unhappy & unsatisfied customer...

my mobile phone was theft.so plz you can trace my mobile.
model: Samsung GT-S6102
color: Strong Black
imei no:
*352272/05/708635/6*
*352273/05/708635/4*
email id: [protected]@gmail.com
contact us: [protected]
address :34/4, Ramanath Bhattacharjee Street, Howrah-711202