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1.7 1675 Reviews

Samsung Complaints Summary

290 Resolved
1374 Unresolved
Our verdict: With Samsung's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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11:52 am EST
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Samsung phone overheated and new 1 not issued

i visited the liberty midlands mall in pietermaritzburg. i purchased a samsung S4 mini on contract. on sunday i had brought the phone bach because it was over heating. to my knowledge a new phnone was supposed to be issued but the manager insisted the phone needs to be sent to check what is wrong with it and it will take 7 days for them to get feed back. i then requested to cancel my contract which was only 2 days later and the manager refused saying i can not cancel the contract. i then called customer service explaining what had happened and they said within 7 days i can cancel my contract. i then phoned the manager at vodashop n told her, she said that the call centre is giving out incorrect information and i can not cancel my contract. im not sure who is correct but to me the manager seems very incompetent. please assist me with this matter as i am very unhappy about this situation.

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8:13 am EST
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Samsung tv manufacturing defect

Dear sirs

I'm writing to you with the greatest disappointment in samsung products and services. I'm Dr. Halim emeira, a proffessor of finance and I'm an owner of a huge variety of samsung products, home appliances and communication devices. I used to believe in Samsung as the most superior brand and innovative company worldwide, I used to own competitor products earlier as I'm a fan of technology and gadgets but a while ago I decided to unify the brand I'm using and therefore I bought most of the appliances and devices from Samsung, from microwaves. Washers, refrigerators, vacuum cleaners, mobile phone, home theater, tv and so on and so forth. However, I experienced a very irritating and unpleasant situation that made me completely lose trust in the brand and decide not to but another Samsung brand ever. 7 months ago I bought a 65 inch LED smart tv and 2 home theaters from Samsung as I was upgrading my entertainment system. I was offered Sony 4K and LG with discounted prices but I went for the Samsung as my brand of choice as I trusted It would treat its customers with more importance and respect than others. However, I was mistaken. A couple of days ago I experienced a problem with my tv as it turned off and on by itself without any interference from my side. I tried everything but it wouldn't be fixed and therefore I called the local Samsung dealer to report the problem. First thing they did was lie to me, they told me that this problem was caused by a power surge and electricity fluctuation which was wrong, as my home is equipped with a current stabilizer which prevents such matters. Secondly, I went online and researched this problem and found out that Samsung has a problem with its power board and it was reported many times as. Manufacturer defect and the power circuit should be discharged and if that doesn't work the local dealer should replace it. Thirdly, when I asked why this problem isn't covered by warranty they told me because my Tv was bought from saudia Arabia not from egypt and they cover egypt only. I'm sorry but is Samsung egypt more superior that Samsung global? Is Samsung products in egypt more special than any worldwide and Samsung egypt is treated as a separate company? The specs of the tv in saudia and egypt are exactly the same technically and I have proof to that, why isn't it covered by warranty in egypt? I paid 35000 pounds for a tv and 2 home theaters which has a manufacture defect known and recognized by Samsung and I should pay 2000 pounds to fix it as I bought the tv from saudia Arabia? This is highly unacceptable by my standards, I used to work for mercedes, Porsche and jaguar Land Rover and wherever we had a defected product that was bought from anywhere we used to apply the warranty rules, as we want to sustain the brand value and keep our promises to customers to cater for our products and preserve its image, and Samsung doesn't care for that? 2000 pounds it's not an amount of many that I worry for as I already paid more than 250000 pounds on your products in the past 10 years, I won't lose much, but trust me Samsung is the one who will lose as I won't accept to pay for Samsung mistakes and manufacturing defects and I won't ever buy a single product from Samsung again, and neither will I let any of my friends or acquaintances. If Samsung isn't responsible enough to fix its mistakes and compensate its customers for its faults and mistakes then we should probably switch to other brands with better customer perception and services. Gentlemen, the relationship between a company and its customer only begins when selling a product, don't deal with it as the end of the deal because you got your money. You can get much more money later on if you keep your promises and sustain your brand image.
Ps: tv serial number: ZBH13SMD500271P

Regards
Dr. Halim emeira

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1:33 am EST
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Samsung refrigerator faulty

I bought a samsung fridge model rl67vcpn from house and home in kimberley in january 2014. I have had to have samsung technicians come out twice to the same fault on the fridge. On friday 2014-11-14 I contacted house and home and reported once again the same fault on the fridge, the fan making a loud noise, up to date the samsung technicians have not responded to the call at all. The fridge is now having problems with it''''s temperature and obviously my fully stocked fridge is now smelling and all the food is starting to go bad. I request that this fridge be replaced immediately and that the content in the fridge be replaced due to the incompetency of samsung''''s technicians. I have always been satisfied with samsung products due to good service from samsung and their quality, but this is the first time I have been really disappointed with samsung''''s product and services. A fridge is a necessity as in the conducive heat in kimberley it is impossible to go without a fridge. Please help

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10:48 pm EST
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Samsung Defective products & poor customer service

I purchased a Samsung tab4 from Samsung. But from the first day I noticed that there are some issues with that tablet. Issues with Battery, data connection...I spent with the tablet for some days to confirm that. Then within 2 weeks I returned it to the Samsung service center, 'The phone company' to check that.They gave a contactable person called 'Mark' and his phone was not answered anytime. I waited for 8 days. Since I didn't hear anything from them, I called them after 8 days. From my first call I was told that my tab was ready. Then I called them back to confirm their address to collect the tab. But then they told that the battery of the tab has some issues and they don't have batteries for the tab and I have to wait for 2 to 3 weeks to get my tab. Their manager Mr.Clintus asked me an interesting question. He also replied me after I called more than 20 times. He asked, why didn't I called him. Why do I call him? How can I get his number ? Who told me to call him ?
Then I called to Samsung company. They also told me batteries are not available and I have to wait for some time...I sent emails to Samsung and this the phone company and didn't get any reply. These are some of my questions and there are more...
1)Replacing a battery means they are giving me a factory refurbished product for the brand new price.
2) Also, how can a brand new product have a damaged battery ?
3)Why do I wait for more than 3 weeks for the product after investing on it ?
4)Why didn't your service center people informed about this until I called them even after I informed this is urgent ?
5)Why didn't the service center people including manager respond me directly ?
6) A call center person told that they could replace me a new tab if I addressed this issue within 24 hours, but how can a user notice an issue like this in 24 hours ? It can be noticed only after using it for some time.

These people are changing the original batteries before selling it to you...That is a serious thing happening in this company...
They told that batteries will available after 2 to 3 weeks...but after I follow up they told that batteries are available and they can give me my tablet...How can a unavailable battery came to them only after I follow up...?
Yes...Samsung has a big brand name...but personally I met with lot of issues with all the Samsung products I used up to now and I will never go to any Samsung in future... You will also get the same experience if you will need ay Samsung service...Don't ever waste your money on poor Samsung products...
Thank you very much...

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11:15 pm EST
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Samsung samsung service

Hello,

This is my last resort to reach the samsung head office, I have been trying and sending emails and calling on the phone and unable to reach the head office in anyway no one is able to help with my issues,

I have been having very big issues, with jerry cruz, here is my ticket number: [protected]
I have sent my phone for repairs and I received an email stating my phone was rooted and they send me a picture of my galaxy s5 and that they will not repair my phone, which I am okay with I want my phone back as I sent it also I have noticed there was damage to the physical state of the phone, which I did not cause and I have pictures to prove that I did take pictures before I sent my phone in for repairs. Basically jerry called me liar stating that I did the damage I have had the worst customer service that I have ever received in my life, I have always been a samsung fan all my appliances, tv and smartphones are samsung, and for this to happen it has lost all my trust with samsung I truly regret for ever buying anything that is samsung related I have never been this disappointed all I want is my phone back as it was when I sent it in without the physical damages the corner dents and scratches. I would like the head office to take care of this issue please

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5:06 am EST

Samsung samsung s4

I took my phone in for freezing and battery problems that wasn't my fault in the first place and lost my original battery. They didnt want to replace my battery that they know is the problem of these phones and when I got it back my phone had other problems asswell. I'm working with my phone and cant do my business without my phone. I'm loosing time and money and I think its unelectable. Hope you can help me fix the problem. I phone there headoffice and they didnt want to help me with the problem. You can phone me on [protected]

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11:28 pm EST
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Samsung misleading / fraud

The incident happened like that, i gave one of my samsung phones to your service station for repairing as there was a problem with the screen. I paid 10 k for the same. I was given a guarantee for 1 month but to my surprise it got damaged after a couple of days only. When i complained to this, i was told straightaway that you have to pay for it again as it is your fault.

The invoice is in attachment

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mbagwan
, IN
Dec 01, 2013 9:28 am EST

lost IMEI 352272/05/321526/4 352273/05/321526/2

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ratnadeep thakur
, IN
May 10, 2013 1:40 am EDT
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I LOST MY MOBILE IN PUNE

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gowtham d
, IN
Nov 18, 2012 9:58 pm EST
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Am Gowtham,
I lost my mobile in Chaingalput railway station on 18-11-2012 at 6.10 am

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9:56 am EDT
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Samsung raya i2

Dear Sir,
Kindly find my disappointment while dealing with Samsung official service center in Egypt (MTI / I2).
First of all after sales service provided by MTI / I2 doesn’t meet
the standards of a multinational company such as your reputable company.
I decided at a certain point to send you this mail to warn you of the
low quality service that is provided under your name in Egypt.
I recently bought a mobile phone (Samsung Note3 – Model SM-N900 – IMEI
[protected]) from a local vendor (Raya I2)
with an invoice date of 9/11/2013. After a soft use I faced shut down for the mobile during calls and the bad quality of the screen color . I decided to take it
back to the vendor (Raya) they changed the software for the mobile and when i got it back i found that the problem still exist so i returned back to them and they changed the software for the second time but the issue still exist and i returned back to them for the third time but they insist to change the software for the third time which is totally illogical and waste of time and money . noting that my warranty going to end by the end of November .

I don’t know how many days I have to wait to be able to use my device,
. I am totally unsatisfied by the value of
money. I even have doubts about being able to rely on such an after
sales service.
I am requesting a direct intervention to stabilize such situation. I am
also requesting a compensation to cover the time and effort wasted. I
believe you care about your customers, reputation and image.
Your fast response will be highly appreciated.
Best regards
Omar El Batal
E-Mail : omar.[protected]@xceedcc.com

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Samsung bad service

Dear Sir/Madam;
On 29th September 2014, I bought a Samsung Note 3 / 4G smart phone from Lulu hypermarket. I started using it on the 1st October 2014, and noticed that the battery started losing its charge so quickly despite that I was not using it that much.in addition to that it lost 3% of its charge within 15 – 20 Minutes (from 93% to 90%). Once I noticed that I immediately went to LuLu Hypermarket and complaint to them and left the phone for service.
Unfortunately, on the 9th October 2014, they called me to say that they sent the phone to the service centre. My point is why they kept my phone for almost nine days before they decided to send it to the service centre, although the Eid holiday was four days including the weekend?

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Hello . My complaint was solved as Lulu Hypermarket has provided me with a replacement New Phone . Best Regards. Samar Ayyad 0502702476

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11:15 pm EDT
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Samsung defective note 3 and mentally harrased by the samsung ho

I bought the Note 3 on 27 march 2014 as I am being using Samsung phones
for a long period and all the family members using Samsung smart phones
as well as Samsung home appliances .I was happy to buy this phone. However, when I started using it I found multiple defects in the phone. So
I reported the issue to your customer care team they advised me to
visit the service center. I visited the service center and they checked the
defects in the product and changed the motherboard of the phone. I
received the phone within 10 days. So, I started using the phone again.
However, after few days the product is defective again as the below
defects arises again in the phone. 1) Heating problem while charging, using any application or surfing/browsing and gaming. 2) Speaker issue: I am unable to here the person calling me and vice versa. 3) Phone hangs a lot. 4) Network issue. 5) Display flickers on numerous occasions and it suddenly blanks out the screen. I
visited the service center again they updated the software of the
phone. However, the issue is not resolved. Though the service center
used their all efforts to get it resolved. I appreciate the work done by
the service center and the services provided by the service center. I also contact with the Samsung customer care center lot of times for the same but till now i am not getting any support from Samsung customer care as well as from CEO Mailing Team they people transferred my call into the escalation department
and when i contact with them they also told that they will arrange a
call from head office who will help me out for the same and also told
that the person who will call he is the decision maker. after that on 18th or 19/sep/2014 I received a call from Mr. Amit, as per him he is the decision maker and he insured me that he will get back to me with the final decision within 24 Hrs,
but i did not receive any call from him side till now. Again i called
to customer care center on 22/sep/ 2014 for the same and they people
again told me that they will arrange a call. After that on 22/sep/ 2014 i received a call from Mr. Pankaj Talwar,
after a long conversation with him he told me that he will rectify my
phone from the service center and upgrade my warranty by 3 months. i
denied for the same and told him i want my money back as i am facing lot
of issues in my phone and i don't have enough time to launch a
complaint for the same. Then he commit me me that he will call me on
Tuesday (23/Sep/2014) with the final decision. but till now i am not getting any revert from samsung as well as from Mr Talwar. I
am very disappointed by this type of a behavior. i never expected that i
will get this type of false commitment from the good brand like
samsung. I am mentally harassed by this type of a behavior by the
samsung.Here, I would like to say that the phone itself has
these defects and I am not at all happy with the phone and now I am not
willing to accept this phone and would like my money to be refunded. As I
have faced enough issue. I have spent Rs. 47000 approx for this
defective phone. So, it is my humble request to refund my money ASAP. Regards, Ankit Gupta Ph. No.- [protected]

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Samsung led tv

So I bought a big screen TV from a big box retailer. For awhile it was fine. It came with a 12 month warranty. After the 13th month, of course, it starts to fail. In the 14th month it won't even turn on any more. I took it to an authorized repair site and called Samsung to see if they could extend the warranty to cover the repair since it was barely out of warranty and the tv cost over $1000 originally.

Well the Samsung folks gave me the run around claiming too bad so sad warranty was over. But the panel itself failed, and a repair would cost more the 75% of a new TV. Finally they connected me to "executive customer service". After two more calls to the "executive service", the agreed to extend the warranty and sent the repair shop authorization. Only they sent authorization for a free software upgrade. What the?

Why I called back, I got the run around again from 5 different agents. They finally agreed to tell the shop to fix the TV with a 412 service order.

I got a call from the repair shop the next day. Samsung did agree to send the parts for the proper repair, but then they told the repair shop that the TV was out of warranty and that I should pay for the parts and labor. What the?

Do these folks know what customer service IS? Talk about complete idiots...they agree to fix the TV and give me what they call a "courtesy warranty extension" but only make a $5 part available under the extended warranty?

Off to buy an LG brand I go tomorrow.

Anybody want 3 used Samsung TVs? 1 works, 1 doesn't and the third has my shoe in the middle of it. On second thought I want the shoe back.

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Samsung faulty phone issue

My name is Gurmeet Singh. I have purchased a phone from Samsung which has turned out to be faulty in 10 days time. I went up to Service Centre and my phone's mother board was replaced.But that was not the solution to my problem. Now, the problem still persists and I am asking for replacement to which Samsung replies that it's not in their policy and claims that I am not able to use the phone.

It shall be brought to your notice that all together we have more than 10 smart phones in my family.I alone use 2 smart phones. Kindly address to my issue. My phone is still in the service centre and I will not pick it up. This is not acceptable from Samsung and the way they are treating this issue as if I do not have any other work and go to service centre every 2nd day to get my phone repaired.

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Samsung techician are not attending on complaint

I lodged a complaint to customer care of samsung service centre on 21.092014 and accordingly complained was registered. On 23.092014 I enquired again with the service centre, I was told that technician will contact within an hour. But no call received. Again I contacted customer care and wanted to know the status of my complaint, I was told that because of long distance from the establishment of engineers it will not be able come on 23rd.
It is strange that service centre of esteemed commercial concern avoid customer grievance.
Amitabha hore
Mobile9011911659

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12:37 pm EDT
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Samsung samsung egypt is the worst customer service

Dear Sir,

Kindly find my disappointment while dealing with Samsung official distributor in Egypt .

First of all after sales service provided by Samsung Egypt doesn't meet the standards of a multinational company such as your reputable company. I decided at a certain point to send you this mail to warn you of the low quality service that is provided under your name in Egypt.
I recently bought a mobile phone (Samsung S4 Active – Model GT – I9295 – battery code AA1DA05TS/2-B – Serial no. [protected]) from a Souq.com with an invoice date of 15/06/2014. After a soft use I faced an unusual problem appearance of

1- Heating in the area next to camera when I talked or use internet
2- High heat at battery area, even I can't but it in my pocket from high heat
3- Battery get finish very fast with un usual way
4- When I talked can't be close to my ears during the high heat come from speaker

This problems persisted during the two following days. I decided to take it back to the vendor (Souq.com) who redirected me to your official distributor in Egypt . I send it to Maintenance 5/7/2014 under resat No.1708388, two days later I call 16580 to check the result - I was informed by the representative that telephone will be change with new one but blue color, I get refused the collar and I asked same collar (gray), one day later they informed me they will swap my phone with a new one black collar, I receive my phone 10/7/2014 but with same serial number and same battery serial .. I did not care as important for me have my mobile in good condition.

One month later I found same problem start again and I can't use it during the high heat, I send it again to Samsung Egypt for maintenance 25/8/2014 under reset No.1764484 I presented my complain in same day to 16580 with one lady her name Mena I was informed that they will study my complain and I must call them again after 48 hour, I call again 27/8/2014 with one lady her name Randa from service client, she informed me I need provide other complain, I asked her replacement for the device as what I had receive is not a new one as they informed me when I send it to maintenance 5/7 I want talked to her manger she informed me he is not free, I asked change my mobile will be held for 15 days to reply my complain most probably by a replacement for the device with a new one - Till this moment every day get west my time talking to unprofessional guest complain, and finely i get reach them manger as he rep sent him self to me ( complain department manger ) his name I not believe this person in this position he is totally an professional person (please check the conversation between me and him its record it as he said)

I am totally unsatisfied by the value of money. I even have doubts about being able to rely on such an after sales service, as you can't cheat your clients and sending me a mobile saying its new and after that I discover is same mobile with same problem, If I knew that this is the service quality of Samsung, I would have never gotten anything from Samsung, and would just stay with my Sony mobile.

I am requesting a direct intervention to stabilize such situation. I am also requesting a compensation to cover the time and effort wasted. I believe you care about your customers, reputation and image. As I am sure that Samsung Senior Management do not accept this low level service

Your fast response will be highly appreciated.

Best regards

sherief ahmed moshref
[protected]@yahoo.com

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ravikumar krk
, OM
Dec 22, 2013 9:14 pm EST

Ravi kumar
Missing date:10 / 08 / 2013
Plzzzz my phone imprmision

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Samsung samsung split ac, poor quality and complete waste of money after 1 yr. of purchase

I purchased a 1.5 ton samsung split ac (model# as185bgcn) from a reputed dealer of kolkata on end jan, 2012 spending rs. 32, 000 / - and after 1 yr. (just end of warranty period) started various problems.

On may, 2013 first the cooling problem started. the technical guy from samsung visited and asked for gas refill to overcome the cooling problem. I pay around rs. 1600 for that. it went good for rest of the season.
Then again on the beginning of this summer, 2014 it started with another issue. this time I saw ice getting generated in the air flow bled and the ac is generating loud unusual noise with water flooding from the indoor unit I reported that problem. again the same engineer visited and asks to replace the pcb (electronic board adjacent to the temperature sensor) at the cost of rs, 1899.
Now, after 3 months (aug, 2014) again the cooling problem started. no/very low cooling is happening only.
I again raised a complaint with the samsung service center on 14-aug - 2014 (complain# [protected], ref# [protected]). the same engineer came on 16th aug and told me that gas pressure is very low and there may be a leakage in condenser so they have to take the outdoor unit in their workshop and need to replace the condenser. by replacing the condenser and capillaries with
Gas recharge samsung charged me r. 9072. on 28th aug, 2014, the day after they installed the repaired unit water leakege from indoor unit stared again.
This is the possible worst quality electronics product I ever used. from a reputed brand name like samsung I did not expected such a poor quality and inefficiency in their technical support. it is really a bad experience for me and now I am fed up with this product.

I had a discussion with one of their senior executive and I put the the below points before him -
Why do I need the gas refill after 1 yr of purchase and then again in the next year.
Why the parts (pcb, condenser) are of so poor quality that needs to be replaced after 2 yrs of purchase?
What is the assurance that, other parts are in good condition?
But was not able to give me any satisfactory answer, his only point was - as this product is now out of warranty so I have to pay all the costs. so, effective he was trying to say, as you purchased this product so you have to spend rs. 5000 (avg) every year for repairing, after the first year warranty.
Not sure, if there any law in india that can protect consumer's interests in such scenario, where the consumer suffers by purchasing a poor quality product just after the end of warranty period (1 yr. )

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Samsung given faulty mobile & not ready to replace it...

I purchase the new Samsung Mobile from Jeddah & I have bill & insurance with me.They gave me Faulty mobile, its speaker was not working from the date of purchase .As I took it as box packed and taken to home.when checked at home speaker was nnot working.
Now, Saumsang is not ready to replace it...I will not take repaired mobile...Why I purchased new mobile ? second mobile available at 400 sr also ? this is nothing but cheating ...
Email: [protected]@gmil.com
Mobile :[protected]

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Samsung missed mobile in taxi

Dear sir,
On dated 19/08/2014, 7.00 a. m went from ssem new engineer villa (near marriot hotel) to as-safar construction project (near al-malaz mall) by taxi missed my two mobile phones. mobile specification samsung galaxy grand, gt-19082, imei no:357080/05/955219/1. my mail id:abdulh. [protected]@gmail.com, a. [protected]@ssem.com. sa, missed mobile number with phone:+[protected] now switched off. and the taxi f1 zone co. ltd, owner mobile number in receipt bill:+[protected], bill serial no:12601.
Kindly request you to find mobile phones
With thanks and regards,
H. abdul hameed

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mohit008
, IN
May 23, 2010 12:41 pm EDT
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hihfia

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Samsung prcing-reimbursement

Company quoted me $100 for sale of this item to them. I then received and email confirmation of the condition and price as stated to them and offered by them ($100), after they checked the device;no adjustment. Today I received a check from them for $15.00. I called and was advised that the "computer generated" price I received has no relationship to what they consider to be the true value ! When I asked for the return of the tablet, I was advised that they've already used it and thus, I could not receive the item back and return their check.

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brandon click
new reigel, US
Jul 19, 2012 2:29 pm EDT

dear samsung my name is Brandon click i am a proud owner of a samsung Galaxy tablet. i am a member of the us army and on my recent deployment i had broke my charger. my complaint is that most retailers do not carry many if not any attachments or replacements. my wife bought the tablet from walmart and sent it to me down range. but i cant find a replacement charger at a walmart, or PX on fort bliss. i am in fact waiting for a game stop to order and receive more for this product. i really enjoy your product but currently cant use it .i would appreciate it if you would take the time to read this and give me a call back because i am tired of seeing apple i pod ipad on the shelves stocked but i cant get a charger that works for my tablet because there to hard to find. thank you for your time .

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mixy
, IN
Aug 16, 2014 8:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i have receiver email from samsung electronic company the subject of wining prize 750.000 GBP .U K .i like to know is it true or false
thanks

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7:07 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Samsung not received

My name is gerhard Bredenkamp I bought a Samsung galaxy s3 from a guy on Gumtree I paid R2500 into his personal bank account and it's two weeks later this is his details his phone is on voice mail 24/7

Please take notice of this guy

Sydney brand. Fnb bank. Branch code.250655. Acc.[protected]

This is his cell number [protected]

Please check it out.

Blacklist this guy from Gumtree cause he is untrustworthy to sell on Gumtree.He took my money and dissappeared.

I need a reply from you soon as possible.

Regards

Gerhard Bredenkamp

[protected]@gmail.com

[protected]

Sent from Samsung Mobile

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Update by gerhardb
Aug 12, 2014 6:22 am EDT

Hi
My name is gerhard Bredenkamp I bought a samsung galaxy 32gb on gumtreefor the amount of R2500 this Is my proof that I paid the seller for this item via eft
Sydney Brand and it's now 3weeks
and every time I phone him in the beginning
He sad I sening it just relax now his pho is on voicemail and I can't get a hol of him.He is a thieve and want you to blacklist him on gumtree I did report this man to you a week ago and you guys haven't even respond to my mail
I want you guys to take action against tthis guy

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The complaint has been investigated and resolved to the customer’s satisfaction.

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Ninad Shirodkar
, IN
Jun 18, 2014 12:15 am EDT

On. 27-04-2014 at 7.30, while travelling from Mulund to Dombivali in second class general compartment, lost the mobile...DETAILS are as follows----
Mobile - Samsung Galaxy S 3
IMEI no. [protected]
SIM card Tel. No. - [protected]
Price - 35499/-

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Sham Thomas
, US
Nov 29, 2013 12:32 am EST

I've Purchased Samsung Galaxy S3 From souq.com, The item which was sold by them is Refurbished and its front soft key is not working.I've Filed a complaint about it and they are not giving any reply.

'NOT EVEN 1 MONTH COMPLETED'

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galaxys3deals
London, GB
Aug 08, 2012 3:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Find Samsung galaxy s3 deals by Compare with o2, orange networks with respect to Line Rental. Find Unlimited Internet Plan on Galaxy S3 contrat UK.

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6:54 am EDT

Samsung how b. d. park led samsung india is fleecing customers

“Ours is the best brand in the world. The components, the machines are good for the next 7-8 years. You can trust us. We would never wrong you”

“Ha, your 1-year warranty is over, pig. Yes, only by 3 months, but it still is over. And so you’ll have to pay Rs. 20, 000 to get a new component, because we are too lazy to do a proper quality-control of our product”

A couple of months back if someone showed me the above two statements and told me they are from the representatives of the same company, I wouldn’t have believed. Now that it has happened to me, I don’t have a choice. This is the story of how Mr. B.D. Park led Samsung fleeced me.

-------------------------

A couple of weeks after my wedding, I was on the lookout for a new TV. I visited some showrooms and spoke to a few salesmen. Ultimately I zeroed-in on a 39-inches Samsung LED TV. While I was considering it, the salesman walked up to me and told me something to the effect of: “Don’t worry about checking out other brands, sir. This is Samsung we are talking about. They make the best devices in the world - including TVs. You can go ahead using this TV for seven, even eight years, and neither the picture quality nor the build is going to deteriorate. You can close your eyes and pick a Samsung. You won’t regret - that’s my promise to you”. So I bought the TV because - hey, nobody likes to regret, right? (And because I trusted Samsung, not because of that sales pitch)

“Eight years! That’s solid! Even if it makes six, it’s gonna be good enough” - I thought to myself.

But barely fifteen months after the purchase weird colour patterns started to appear on the LED screen. Patterns which made it look like the screen was smoking pot. Or Methamphetamine, may be. So I called Samsung, and told them about it. They informed me that my warranty is over. “Fair enough”, but have someone come and have a look at it. “Sir, the engineer visit will be charged at Rs. 650”. Wait, what? The “visit” will be charged? What else, do I also need to send a limousine to pick up Mr. “Engineer”? So the rule is no matter what, if the “engineer” comes to your place, you have to give him Rs. 650. Doesn’t matter if he succeeds in fixing your TV or not. (And I used to think KRK was ridiculous). Anyways, I decide not to pay for the visit alone. The “engineer” comes, opens my TV - and casually informs me the LED is gone, and will have to be replaced. Cost? Approximately Rs. 20, 000.

Let’s take step back here and understand the situation a bit. I did not buy a Vu, and I did not buy a Reliance (they have their own branded TV sets now, which they sell at their stores - Reliance Digital). These brands were much cheaper than Samsung AND were also offering 1-year warranty just like Samsung. But still I did not buy them. Why? Because I had trust in brand Samsung. Because I KNOW that those forty-five thousand rupees that I'm spending on a Samsung TV are getting me a world-class product with impeccable quality. Because I trust a Samsung TV to not go kaput within 15 months! And when that happens, I feel it makes a strong statement on the brand value of Samsung. I need to know that warranty or not, a Samsung TV is meant to last long, much longer than 15 months, and when it does not, Samsung - the company - has my back. I need this assurance to be confident about paying for a Samsung product. Without that, I don't see why should I not save some money outright and buy products from a local, much cheaper brand.

How can you - as the world’s leading brand of electronic devices - make a television where the main component will break down in less than an year and a half !

So I tried to get in touch with higher authorities in the company, using the “Suggestions To The CEO Office” section on their website, but as with most of the corporates, this is more a tool for ### than anything else. I have so far written three emails to their CEO - Mr. B.D. Park and all I have received is calls from interns sitting at call-centers - who gave me more ### about company’s “policy” of not leaving any opportunity to screw their customers - or this gentleman - Sameer Jain - who calls himself the Manager of “Customer Experience” and basically told me that he cannot care less about my loss (I had paid forty-five thousand rupees for that TV), and the best he can do is give me a 20% discount on the new LED panel (original cost - Rs. 18, 000, so I still need to pay Rs. 14, 000.). When I asked him to connect me to his superior he told me basically that the buck stops with him. Ohh, and he also added that if he gives me that 20% "discount", I won't get an year's worth of warranty on it. Only 3 months. Because, hey, we already gave you discount, right ?

I am now stuck with a faulty TV from a ### company, headed by a man (B.D. Park) who doesn’t care about his company’s reputation and a customer “experience” manager - Sameer Jain - who is in the absolutely wrong job.

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Samsung Customer Reviews Overview

Samsung is a global technology giant that has been providing innovative products and services for decades. The company has a strong reputation for producing high-quality electronics, including smartphones, tablets, TVs, and home appliances. Samsung's products are known for their sleek designs, advanced features, and user-friendly interfaces.

One of the most significant advantages of Samsung products is their reliability. Many customers have reported using Samsung devices for years without any significant issues. The company's products are also praised for their durability, with many users reporting that their Samsung devices have survived drops, spills, and other accidents.

Another positive aspect of Samsung is its customer service. The company has a robust support system that includes online resources, phone support, and in-person assistance. Many customers have reported positive experiences with Samsung's customer service team, citing their responsiveness, knowledge, and helpfulness.

Samsung's products are also known for their advanced features and cutting-edge technology. The company is constantly pushing the boundaries of what is possible with electronics, and its products often include features that are not available on other devices. For example, Samsung's smartphones are known for their high-quality cameras, and its TVs often include advanced display technology that provides a superior viewing experience.

Overall, Samsung is a highly respected brand that has earned a reputation for producing high-quality electronics. Its products are known for their reliability, durability, advanced features, and user-friendly interfaces. If you are in the market for new electronics, Samsung is definitely a brand worth considering.
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