Samsung
reviews and complaints

On Aug. 22/2015 I bought a washing machine 17 kg the latest model and from the purchase day the machine admitted to the shop four times and the technician visited us in my home more than eight times and I've been advised by the technician for the first time to stop using the colorex because it is the main cause lead to the detergent pump failure then I do so but still the machine fail again and this time the maintenance supervisor advice me to stop using the powder soup as per the manual and manufacturer instructions and when I refer to the manual I found that these instruction conflict with. Now for four months my issue is hanging and they asked me to collect my machine and their feedback is machine is healthy but what I am sure about that the problem will exist again after two or three wash. note that the price of the machine is about 9000 S.R almost three thousand $

I bought this phone for my wife for Christmas 2015.Two months later it shut down, with this on the screen, Custom Binary Blocked by FRP. My wife and I are 62 years old, we are not tech savey.BUT Samsung says This our Fault. The phone was bought from Walmart, and you all know about their return policy 14 days to return(Walton Family must not be making any money).After that it is covered by ONE Year Warranty from Samsung BS.They say we caused This, I shipped it to Samsung, They sent it back, Its my Fault! One hell of a paper weight I Have. I will never BUY a Samsung Product again.Beware consumers of their products/or who buy them from. I have an LG phone 4years old and works like new from day one, will never get rid of it.

I handed in my blu-ray speaker bar at a samsung authorised repair centre on 13/03/2015 after I experienced issues with the blu-ray player component and the sub-woofer not connecting (Unit still under warranty). After about a month and a half I got the unit back just to find the blu-ray still not working. I handed the unit in again (Still under the first jobcard) after about another month I got it back but it still didn't work with the repair centre claiming they are waiting for a replacement part. Two months later they said that the replacement part could not be obtained and that the unit will need to be replaced and that they will fetch it from my home. Upon collection I got a new jobcard (Unit when out of warranty due to all the waiting and delays). After a month I got feedback that the issue was with the firmware that needs to be updated. The unit went back another time for this to be done. After I finally got the unit back (A year has since passed from the first time I took in the unit).

I then connected samsung for assistance as this issue was not getting resolved by the repair centre after 2 months of waiting for an answer samsung's feedback is as follows.

"at best we can offer you a discount on a new unit since the unit can not be placed due to being out of warranty"

My argument is I took it in the first time still under warranty, how can they now claim it can not be replaced?

Good day,

My cellphone is a Samsung A7, I am on a contract and upgraded in November to the new A7 phone, I took out insurance for the screen if it gets damaged, the cellphone fell down, then the screen turned all black and I could not use the phone, they send an sms to state that my "claim SCR1422" was denied due to "liquid damage" there was no liquid spilt on the phone, it fell and the screen went black, so this is part of the screen that was damage, now they wont allow the claim as it is stated as liquid damage, I thought that's why their is insurance on the phone to repair it, I am not satisfied with the claim and the inusrance and think that is why insurance is taken out to protect you form damage and if your phone gets broken...to fix the phone, the people were not very friendly and I need to get the phone repaired quickly

I buy I samsung cell phone model j110h/j1ace, perched date-15/10/15, this phone 1 year warranty, but this time my phone lcd is cracked, pda is ok, but no display, picture anything, on/off is ok, but this time samsung care not free service in this phone, & repair chargeable 4000 rupees, demand, free service is not able samsung phone, & other phone is free service but samsung phone but not free service why, my name saurabh kunti, email [protected]@rediffmail.com, please service of my cell phone & within free service thanking you, s kunti w. B.

I had to upgrade my children's phones, and switched to Cell C. My son wanted a Samsung Gear S2 for his birthday, but as they were not available yet, I asked the salesperson who attended to my upgrade, if there are specific phones compatible with the Gear, they told me all smartphones with android 4.4 and higher 1.5 GB RAM will be compatible, as per Samsung's website as well. As I was looking at the Samsung J7, they told me it will be compatible. He also told me that I will be able to get a contract on the Gear separately once they do have stock. Now a month later as I enquire about the stock, they inform me that the Samsung Gear S2 is only compatible with the Samsung S6 & 7, and you need to do a contract on the two together. So now I sit with a phone without a Gear and my son without his birthday gift.

On April 4th, my Kenmore - Samsung microwave that was less than 1 years old died. Just stopped working in the middle of a cycle. We unplugged it, plugged it back in and then it started working again. But then it stopped. I called the service number that was on the invoice as we had bought the microwave at a Sears Liquidation Centre in Montreal.

I called the number and was connected to the call centre in the Philippines. They informed me that because the microwave was Kenmore, they would have to put in a request for Kenmore/Samsung to schedule the repair. It should take 2 business days for them to call me. I asked if I could call directly and I was told that they couldn’t give me the number.

So I waited. Nobody called. So I called back. The call centre agent told me that Kenmore/Samsung had tried to call me and I didn’t answer. That is a lie. I gave my cell phone number and at no time did I get a call. But I was assured that someone would call me immediately and set up an appointment. I asked for clarification on “immediately” and I was told 10 minutes. Well, nobody called. So I called the call centre in the Philippines AGAIN. This time, I was told they could give me the number directly and I could make the appointment. That’s odd because when I asked for the direct number the first time, I was told I could not have it.

I called and made an appointment for April 14th. (Incidentally, the operator that I spoke to said that I was NOT supposed to be given the phone number.) The technician came, looked at the microwave and said that he had to order parts. This could take 4-10 business days. 6 business days later, I called the repair line to find out if they knew when the parts would be available. I am told that 4 parts were ordered. 3 of the four will be available on April 28th and the last part – a transformer – would only be available on May 11th. I should expect a call between May 11th- 15 to schedule a repair.

So now a repair that started on April 6th will take 6 weeks to repair. Does it make sense to you because it doesn’t make sense to me. At all. At this point, I question why Samsung or Sears would not simply replace he microwave that cost me $200.00.

I was told by Transglobal repairs that in order to authorize a replacement of the microwave, I should call 1-800-Samsung. I did just that. Funny how that number is a call centre in Manilla that is ill equipped to do anything other than make appointments or cancel them. They told me that I had to call Transglobal repairs.

I finally spoke with Zelda and Carole who could not believe the absurdity of this situation. They tried to see if Samsung would replace the microwave but the policy is to repair it when it can be repaired. As a consumer, this seems highly cost ineffective as the technician has to come to my house twice, parts need to be ordered (or manufactured) shipped, and the call centre is involved. All of this surely costs more than the value of a new microwave.

Eventually a repairman came to my house and fixed the microwave. Only he didn't replace it properly and I had to call again and have another technician come and fix the door and align the microwave in its spot properly.

Well, my microwave has died on me AGAIN. The very same one that was repaired in May. This happened in the month of August, around the 15th of the month. I spoke with Carole and Hahrivony who both confirmed that in order to get the ball rolling, I had to call the call centre in the Phillipines to make open a service call. I did. And then I spoke with Carole who put a notation in the file that I was to be called this morning with a request for a first thing in the morning appointment.

The repairman called this morning to say "he was calling to confirm the appointment between 11 and 1pm today". That is not at all what Carole and I discussed. He claimed he didn't have that notation and that he couldn't schedule an appointment first thing and I had to call Parts & Service Experts, the company he works for, to schedule the appointment. I spoke with Monique, the supervisor, and she said that nothing can be done. I should take the appointment when I get it.

A repairman finally called and an appointment was set. He came and found that the thermostat was defective. He did a bypass and said he had to order the part and he's come back when it was in. He said we could use the microwave but to be careful as there was no thermostat. He left. My son used the microwave for 3 minutes then it stopped working AGAIN. I called the technician immediately. He said the best thing is to wait for the part. I did. He came and replaced the part. The microwave STILL ISN'T WORKING. He ordered a new motherboard. i received a call that the part would be in on the 18th. I called the technician to let him know. I haven't heard back from him.

This second repair has been dragging on far too long and it is exceedingly frustrating.

I have JUST called again because for the third time in less than a year, the microwave isn't working again. Nobody seems able, willing or interested in fixing the problem that has been pretty much ongoing...

I purchased a samsung french style fridge model: RFG28MESL on 06 january 2014 from dion wire canal walk . on 27 may 2015 we logged our first complain regarding the faulty water filter which an technician came out for, but the problem was never resolved. on 16 september 2015 we logged another complain with samsung head offices South Africa which regarding the same matter an yet again another technician was sent out by the time he arrived there was another complaint which was the fridge had bubbles and corrosion which was not suppose to be as this is a stainless steel fridge. he took pictures and was going to report this to his office and someone would then be in contact with us which never happened. on 27 january 2016 I now called again to check up on this complaints just to find out, that I was now out of warranty but neither of the complaints was ever resolved. I have now dealt with the agency directly and also Samsung head offices of which I have a reference no REF: [protected] and still up to today no respond. according to them they have called us previously and could not get a hold of us but this is after they have been out to our place twice already and knew exactly what the problem was. I am so fed up with this and really just want them to collect their fridge as it is a total embarrassment to me even having it in my house as it looks like just another cheap fridge that I got off the streets second hand. I really loved the fridge but the poor service we received is putting me off Samsung completely the only way they can make this up to me now would be if they give me a complete different unit as this has definitely left a very bitter taste in my mouth. samsung I don't appreciate the way you do business as it is completely unprofessional.

I purchased a new samsung galaxy black - sm-g900vzkavzw for my daughter on jan, 12th, 2016 through a service provider, verizon. I wanted her to have a new phone specifically since she is now on a work term in peru, so I wanted something reliable, so I thought.
About a month ago, the phone suddenly stopped working, completely dead, so since she is in peru, I asked her to talk to a local store to see if they can look at it and see if there was anything obvious, like water damage, or faulty charge, faulty battery. They found nothing wrong with it saying it had to be the electronics.
So, I went to verizon, who quickly advised me that they do look at or warrant the phone, but I need to go to samsung, which I did.
I followed normal protocol and submitted a claim of which they quickly rejected saying the phone serial number was out of the warranty period. After several call and e-mails, I finally got them to agree that the phone was under warranty, and therefore they would look at it. So they promised to send me an e-mail with the ups label, etc.
Of course, this did not happen, again and again, and after 4th attempt on the phone, I refused to hang up until it got sent. Yes, finally I got the phone out.
Almost a month has now transpired since I started this process, and I got a call from a representative that the phone was not considered under warranty since someone had opened the back cover and looked at it. They acknowledged that the electronics were shot. After much discussion, she refused to change her tune and thus I asked for a supervisor. Of course not one is available, so they promised to call me back, which the next day yesterday a gentlemen did call me.
Now I was provided two excuses: (1) phone warranty was voided as soon as the cover was removed, and (2) back cover was not the original. Not the original! How could this happened? They suggested that verizon probably changed it, so not their problem. You have got to be kidding me!
The phone was barely a month old! We managed the situation as best we could! We were expecting a reliable phone for a daughter is out of the country, but this is the service we get. A fluff off and blame it on someone else.
So I was told to verify my address so they could return the phone. I refused to verify saying I wanted it repaired or a new phone. I am at loss on what to do further. Please help if you can.

Samsung ticket # [protected]
Ray giovanatti at [protected]

Having placed an order for a samsung S7 on the 4th march with the expectation of receiving my package on 8th march before it gets lunched, it turn out not to be the case. I waited and waited and even as write the phone has not arrived. I contacted the samsung customer support service on the phone and for 45 mins no one answered my call and this happened twice on separate days. I also wrote several email to the customer support team and it took a week for someone to reply my email with the only words saying "we are sorry for the belated reply. ... unfortunately we are experiencing high volume of demands and your order is in the queue since we have run out of stock". . Honestly, i thought samsung was better than that. Having used iPhone for the last 8 years I thought this was the time to change and try something new with samsung. This first experience has certainly not worth the price. I checked my bank account and samsung have already taken money out of my account already. Worse of it all, when I visited the local samsung shop I found out that there were more than enough of the phone selling out there and when I spoke to the store I was told the samsung shops and online shops do not share the same system so they could not help trace my parcel or do anything with it.
ORDEER NUMBER [protected]-D105

I purchased the S5 Active phone from AT&T 10 months ago. One of the main reasons I chose this model was due to the fact that it was water proof. I am an active person like to hike and ski etc.
In February I took a trip to Mexico and wanted to take pictures of the fish and turtles in the ocean. My phone abruptly stopped working... The phone obviously was not waterproof as the company boasted.
I sent my S5 Active into Samsung for warranty. Samsung did not replace my phone as it had water damage... Uh Duh... That is why I contacted Samsung in the first place... I am quite irritated that Samsung told me over the phone that my phone was warrantied and that they would replace it.
The sales person at AT&T told me that Samsung had problems with this particular model with the charging port not sealing tight and therefore leaking water if submerged...
I take very good care of my electronics and I am very disappointed that Samsung is sending me back my damaged phone

1. The original serial numbers

Hob - ci61r2aa st
Oven - bf 641 fst single
Pkg 0007/xfa

2. Hob was replaced - delivery note attached

3. Numerous problems with oven and hob switching off whilst cooking, baking or roasting, grilling

Cant seem to use more than 2 plates at a time on the hob eg. If boiling rice, potatoes, pasta etc. It will switch off as it gets too hot - so half way thru it will go off and have to wait a while for it to cool down then switch back on to continue.

Sometimes that will work other times it would switch off altogether and then had to have technician come out.

The same would happen with the oven - and cant roast chicken or even do any woollies food for example that needs to be in oven for a short while at about 200 for 15 - 20 minutes. Again would have to manage it and then at times switch off completely and get technician out.

Samsung have record of all the times they have been out at 4 - 6 times. I don't have record of all the exact dates - I complained and complained.

4. On 24 december 2013 samsung finally came out and replaced both hob and oven.

Hob - 220b7dada00880x
Oven - bf 641 fst

Warranty then would have been extended from that date not from original purchase date.

5. Had more problems with replaced oven / hob - 24 february 2014 had to have technician out again.

Told by technician sent by samsung said that I may have a problem with isolator cable and that's why it was overheating all the time. - he replaced it - I paid for that. - r420

There however was no problem with cable and had been one used since we moved in here from 2005 - never had problem for 8 years with previous stove.

7. 2015 still had problems and stove was still under warranty and it was fixed again

Another technician that was sent by samsung as I problems again with oven and hob and was told that maybe I had problem with the connection from my db etc - power supply - I had that tested and there was nothing wrong with it and all perfect.

8. 3 november 2015 - phoned and spoke to maureen - ref [protected]

I was put through to karabo - [protected] - manager of samsung service department as I was still having the same problems and oven had switched off completely again.

I was told it was no longer under warranty which I understood but that I have had endless problems with it since purchased and not normal for a stove to behave this way and wanted it replaced or I would post on there website about it.

I was told it was a safety feature for over heating - I do not agree this is not how a stove works and should be able to cook or back without it switching off all the time between use - very bad design and too sensitive - technician sent and replaced thermostat.

I received call back 12 november 2015 from karabo and to find out if it was ok and working again. It was but working but I would still have same problems and wanted it replace. I was told to monitor it and then phone back.

8. Since then hob and oven have switched of at least 8 times and then had to wait to switch back on again - some photos where taken as well as some of the dates. Neither oven or hob had switch off completely - only same story that I had to wait for it to cool down and then switch on again.

9. 8 february switched off, 12 february hob switched off again and then yesterday the 14 february 2016 - oven switched off completely while roasting chickens - totally inconvenienced as it was birthday celebration - previous occasions also happened when having visitors for dinners or lunches.

10. Week of 7th march 2016 - technician dispatched and then admits faulty model yet nothing further, offers to refund us yet will take depreciation into account and we must wait.

This is the 10th complaint and still not resolved? Wtf samsung?

I've purchased a Samsung smartwatch from this website back in December as a birthday gift for my mother. It is now March and I'm still waiting for my order to arrive. I called them several times and every time was put on hold for about 20 minutes. Then I called again and pretended I was a new customer and wanted to make an order. I asked about the watch and their rep said that it was in stock. Then I revealed myself and she finally told me the truth. She said that the watch I've ordered in December was on backorder! Anyways, I am a very disappointed customer and I will never order anything from Samsung again! I hope I'll get my money back

Samsung tech support is the worst customer based service I have ever dealt with. Every time I call no one is ever knowledgeable on anything. The fact I am hard of hearing and they barely speak English on the other end definitely doesn't help the situation. I purchased 4 items a little more then a year ago and the 5 year warranty in the dishwasher and the 10 year warranty on the fridge are pretty much obsolete after the 1 year warranty is over, even it's only by weeks.

Samsung refrigerator rf4287hars
Serial # 104643cba00662 z
Ticket #: [protected] & [protected]

08 march, 2016

I purchased a refrigerator from the brick 26/11/2011. The compressor malfunctioned within 11 months after purchase. It was covered under warranty for labor and part during that time by transglobal. I had lost all my refrigerated food items then.

In 11/2015 the compressor malfunctioned for the 2nd time. I had requested transglobal assistance to assess and repair the refrigerator but cancelled when informed that I must pay for the labor and parts. I contacted another company to assess and was informed that the compressor has malfunctioned and a fire hazard due to burn marks. It was recommended that I not repair but replaced for the safety of my children.

I went to the brick to search for new refrigerator. I was informed by the brick staff that the refrigerator I purchased in 2011 is still under warranty for the compressor replacement and repair. The brick staff recommended that I contact samsung directly.

I contacted samsung on 01/03/2016 and spoke with christopher (Id #32579) and then I was transferred to rob (Id #69544). Rob informed that I can only use home appliance in mississauga [protected]) to assess the refrigerator. I was provided the contact information for home appliance repair to follow-up. I was informed by rob that the compressor cost would be covered but not the labor cost. I requested writer clarification in the user manual that states that it only covers the cost for compressor and not labor. I also informed rob of the burn marks near the compressor. I requested management and was directed to speak with bill (Id #25180). Bill was updated as to the status of the refrigerator. Bill informed me that I should obtain the serial # and call back so that the matter can be escalated due to the concerns of burn mark and potential risk.

I call back and provided the serial # and was directed to speak with ruby ortiz (Id #151) and was again directed to speak with jorge (Id # 557).

I was informed by jorge to provide any refrigerator repair company that repair compressor and samsung will send the compressor to the company directly.

Jorge informed me that samsung will not cover the cost of the labor. Writer requested that jorge review the ticket # and the complaint of burn mark that’s a fire hazard. Jorge was very unprofessional and rude throughout the call. I requested explanation and direction as where I can locate the writer documentation for the compressor warranty. Jorge explained the page. I explained that that manual does not directly state no labor after 1year. As I explained my concerns jorge was becoming increasingly agitated and unprofessional. I requested that I communicate with someone from the executive customer relations department. Jorge declared that he is the only person in the department that deals with customers. I requested to speak with his supervisor. Jorge declares that he is the supervisor. I requested to speak with the person he reports to. Jorge declares that there is no one that I could speak with him beyond him. Jorge declares that he does not report to anyone but samsung headquarters. I requested the phone # or email for samsung headquarters. Jorge declares that he is not permitted to transfer my call to samsung headquarters and cannot distribute the email address. Jorge declares that he is the only person allowed to communicate with samsung head office. I requested management and was also rejected. Jorge informed me that it is samsung procedure not to provide contact information for samsung headquarter. I requested a written documentation that states that customers cannot communicate with samsung. Jorge declares that it is not written policy/procedure for customers not to communicate directly to samsung headquarters. Jorge states it is just a procedure he must comply with. I inquired as to how would a customer would know if the procedure is legitimate and not malicious depending on samsung staff subjective feelings or mood of the day. I inquired if jorge would consent to being recorded and he declares that he does not consent to being recorded. I requested directions concerning the risk of fire from the malfunctioned compressor. Jorge told me to take a picture and email it to him.

Concerns and request:

1. I have received conflicting information from transglobal when I called about the compressor malfunctioning. Transglobal did not tell me that the compressor was still under warranty. Please provide the accurate procedure for the assessment of the refrigerator in writting to avoid further confusion.

2. I received conflicting information by rob (Id # 69544) that I can only have home appliance repair mississauga do the assessment of my fridge. I was then informed by jorge (Id # 557) that I can use any refrigerator repair company. Please provide the accurate procedure for the assessment of the refrigerator in writting to avoid further confusion.

3. I am now requesting written communication from samsung staff for the warranty information for the compressor.

4. I am requesting directive as to burn marks in my refrigerator that identify risk of fire by an ongoing compressor issue.

5. I am requesting clarification as to professional customer care conduct when a customer request to speak with a management/executive customer relations.

6. Which company is permitted to assess or repair?

7. What is still covered under the warranty?

Please see my attached receipt.

Please noted that I will be making a formal complaint to consumer information/affairs, ontario's electrical safety authority & better business bureau of canada

Cost over $2000, less than 4 years old and now the evaporator coils are icing up (Solid block of ice) which affects the refrigerator side of the unit. Samsungs fix consist of removing all of your food, unplugging the refrigerator for 24 hours and then plugging it back in. Online tech support appears to be an auto response from an off shore company. They were no help at all. If defrosting the unit doesn't help then you need to call for a support technician appointment.
The online forums are filled with complaints about this problem but samsung insist its perfectly normal for a 3-4 year old refrigerator to ice up to the point where it no longer works.
It's a high dollar inferior product with no support whatsoever.
Stay far away from samsung refrigerators

لقد قمت بشراء موبايل سامسونج وبعد اربعة ايام اكتشفت بة عيوب فى الصناعة وتوجهت الى توكيل يونيون جروب الموجود فى شارع فريد سميكة مصر الجديدة يوم 12/02/2016 وتمت الاجراءات واخذ الموبايل وشهادة الضمان والفاتورةومتحدث الفرع اعطانى فاتورة الاستلام وقال لى اتابع معة من 10 الى 15 يوم عمل ليتم استبدال الموبايل وتم بالفعل الاتصال من جانبى لمدة 12 يوم وكل يوم الرد كالتالى (لسة شركة سامسونج لم ترد علينا الى الان حتى امس قالوا لى سنرسل ايميل لشركة سامسونج بسرعة الرد الى اليوم صباحا لم اجد ردا ثم تم اعطائى رقم سامسونج حتى اتابع معهم مباشرة وتم الاتصال بالفعل بسامسونج وقالوا لى نعتذر لان رقم هاتف حضرتك مكتوب عندنا ناقص رقم فحضرتك المطلوب منك تذهبى الى الفرع مرة اخرى وتصححى رقم الموبايل ثم نبدا فى العمل مع الموبايل لمدة 15 يوم اخرى ساترك لكم الرد وسوالى من يتحمل هذا بالرغم من انها غلطة موظف يونيون جروب من الذى يتحمل هذا
فليس هناك متابعة لامن يونيون جروب ولا من سامسونج مع العلم انة تم ارسال ايميل لسامسونج بتاخر الحالة فلماذا سامسونج لم ترد عل الفرع بان هناك مشكلة مع هاتف العميل
Marwa Ahmed :[protected]

hello
I started to mailing for after Maltreatment of Egypt Samsung agent

as I shown I brought my Samsung TV from around 3 years ago
and Nowadays I have problem that my TV is working audio only no video appear

I call Samsung Egyptian agent at 16/2/2015
I try to make them sent Technical person to help he to solve that problem
they told me that they will send him in 48 hrs.
after that no one came I recall them again
they told me we are sorry that we forget to make technical report for your case
and you have to wait for anther 7 working days
and during that days I call them to check when will they come

THEY TOLD ME THAT MY TV HAVE A BIG DAMAGE AND THE COST TO FIX IS EQUAL 90 OF THE VALUE OF MY TV

I do nothing after that and try to contact you to understand the following
1) Is that right to treat me like that
2) how can the agent decide that my TV damage is cost 90 of it''''s valve without come and see it
3) how can I get a Samsung TV and it is Imposed a big brand cost me around 4, 000 Egyptian pound and completely damage is less than 3 years without touching

I really upset from that and please tell me is that fair,
(BAD PRODUCT QUALATITY AND MALTREATMENTOF AGENT''''S CUSTUMER SERVICE )

I really didn''''t expected that from Samsung

After using my phone with t mobile for 2 years with no phone problem, I changed providers. I took out the old sim card for the first time and inserted the new card. The phone will not recognize it. I tried other sim cards including the one I use in another galaxy s4. Nothing worked. This is obviously a defective product (Phone). Samsung was no help at all. After paying $600 for the defective phone, samsung wants $70.31 for me to send it in so their technicians can look at it. The samsung ticket no, is [protected]. The second representative I talked with was hard to understand and although he had to ticked no. That the first rep prepared, he asked for the same info again. I will never purchase any more samsung products.