Samsung
reviews and complaints

model is GT-I9300
SAMSUNG has no contact us to reach headquarters when customers has problem with their dealers... all contact us emails gets routed back to local dealer which is halarious

My phone went dead suddenly while in my suit jacket pocket
it wont turn on

I read online and its confirmed that S3 16GB is dieing due to fault in memroy

My warranty expired in November (less than 2 months ago)
everywhere Samsung dealers are fixing those phones with this sudden death syndrom for free no question asked even if the device is rooted also (I read that on many forums online) EVERYWHERE EXCEPT Jordan and some other countries where samsung dealers do not give a fly about samsung image or their customers

Samsung dealer in JORDAN is refusing to fix my phone for free and wants me to pay 230$ for a mother board ( thats the price of a new android phone)

I asked samsung dealer in JORDAN to give me a written report and they refused they said: _quot "We only inform you whats wrong on the phone"... and all what they say is: "the phone motherboard is busted" any half brainer can open the phone test it and reach that conclusion... but why its dead?! ... they get upset when i ask them why the mother board is dead!

I dont know how a worldly company like this give thir dealership to such unprofessional rude company like that in Jordan

Dear Someone?: (I am sending this out to every email I can find for Samsung in hopes of getting it fixed)

In Nov 2013 I had to send my 6 month old Tablet in for repairs. Not charging. Repair received it Nov 27, 2013. Dec 17, 2013 email to me stating tablet fixed, returning to me with UPS #XXXXX with the repair order attached clearly showing my correct address.

Dec 23, 2013 UPS delivered to XXXXXXX, 3:04PM, XXX W XXXth St, Rm/SuiteXX, New York, NY 10030. Since I'm in Arizona, this is wrong.
Dec 26, 2013 I contact Samsung again to let them it went to New York.
Dec 28, 2013 I received confirmation from Samsung that it went to the wrong place.
I contacted UPS Dec 28, 2013 and was told that Samsung has to follow up since they sent it out. UPS also provided me with the address where it was delivered. On my own I wrote a letter to this XXXXXX, return receipt which I have never gotten back, to explain to her what happened and asking her to return it to UPS with the tracking number I provided her.
Jan 2, 2014 I got a call from a Samsung rep from this number [protected] asking me if that was an old address for me. I told her I've never been to NY, so no it wasn't.
Jan 5, 2014 Samsung emails me and tells me it will take 1-8 days to retrieve my tablet.
Jan 17, 2014 I had to email them and ask what was going on.
Jan 18, 2014 I received an email from Samsung telling me the tablet was recovered from the incorrect address and UPS is under the process of shipping my tablet to my mailing address in XXXXX, AZ.
This was a lie. UPS never recovered my tablet. I have an email from UPS stating that fact.
Jan 20, 2014 another email from Samsung stating they looked up the the shipping info and UPS website said it's not available. I was told again to contact UPS directly. I wrote back to support and told them UPS will not deal with me because I wasn't the sender. I went ahead and contacted UPS. Got an email from them stating my tablet WAS NOT picked up from the incorrect address and to contact Samsung again. I contacted Samsung and was asked for all the information that I have provided over and over again so they could forward it to the Executive Customer Relations ECR dept.
I believe this has gone on long enough. Obviously UPS isn't going to get my tablet back from this PERSON in NY. I have asked for it to be replaced. A new one as I did not buy a refurbished unit.
Please, I begging you to fix this. It's been 3 months since I sent my tablet in to be fixed and no one seems to really be doing anything about it.
Pretty obvious that someone who ships the things out either had the wrong info with my tablet or they just weren't paying attention.

So, Please replace it and send it UPS or FedEX

I really hope to be hearing from you soon. I’ve been patient and very nice about this whole thing. But no one seems to care.
I have all the emails from and to Samsung and UPS if you want them. I’m sure Samsung support has them too. And XXXX at the Humane Resources in Plano, TX.

I miss my tablet. Please make this right by your customer. I love Samsung products. We have a lot of them. Really like the 3D TV. Awesome.

Here is the Model Code: GT-P3113XXXXXX and SERIAL NUMBER: R22XXXXXXXX straight off of the Samsung ASC Service Repair Statement, dated: 12/17/2013, 18:25:58

UPS TO REPAIR
UPS THIS ONE WENT TO NEW YORK, XXX W XXXTH ST, RM/SUITE XX, NEW YORK, NY 10030
UPS THIS ONE WAS A RETRIEVAL FOR UPS. ATTEMPTS SEEM TO BE MADE, (4) CUSTOMER NOT AVAILABLE

I am now out my tablet plus the $38.00 it cost me to have it packed and shipped to repair.

Sincerely,
PW

Apparently Samsung knows quite well that S4 has wonderful Soft ware facing terrible Hard ware, I bought S4 on October 3rd, the battery started leaking, swelling December 19th, as I am still in Warranty period, I took it for maintenance, Surprisingly to find it Raya, they are not credible maintenance at all, I am told now to wait till 4th of January till they change the Battery.
1- Samsung knows quite well that they installed an incompatible battery in their phone.
2- they should sell it with an extra battery, and portable charger, as even if fully charged, it could only last for 8-10 hours.
3- I have already posted an advise on My Facebook for my friends not to buy S 4
4- If they are really buying it they should not bother buying it with a warranty because Raya will never look after them as coustomers who have rights they should fulfill, they only know how to make money and provoke customers.
5- I am really working hard to let people stop buying S 4, you should SEND ME A NEW PHONE WITHIN 24 HRS, I am not supposed to buy another phone, or else REFUND me with the total amount of the phone, so that I buy an I phone instead, or go apologize to Blackberry that I stopped buying their durable products, at least they don't fool their customers, I simply pay for what I get

I am purchased Samsung Smart TV at Verging mega store, Qatar.That TV is using in sri lanka. They inform to me about international warranty and warranty card also mentioned country name as Sri lanka. Now it's not working. When i contact service center and they inform to me today, that international warranty is stopped in sri lanka from 2012. But, they didn't inform to me about that case, when i purchase. Please refer that mail from service centre

Dear Mr. Savinda,

Regarding International warranty in Sri Lanka, kindly be informed that there is no International warranty in Sri Lanka since July 2012.
Sorry for the inconvenience but the International Warranty is covered only in country where the TV was purchased which is here in Qatar.

Thank you and regards,
Jayme Atienza

Techno Blue

AV Section

Samsung Service Plaza

P.O. Box 6255

Doha, Qatar

Tel: (M) +974 [protected]

Fax: +974 [protected]

Dear Samsung,

I had purchased Samsung Galaxy S3 in March 2013. After 4 months of using it, the phone cannot be charged and turned off on its own. I went to Samsung Customer Service in E-Gate Penang for checking and repairing. I was informed by the customer service people that the motherboard already defaulted. Hence, they changed a new motherboard for me. I took back home the phone and used it for another 3 months.
3 months later, the same problem re-occurred. I then went to another customer service centre i.e. Prangin Mall Customer Service Centre for checking. I was told that the component at the charging part is faulty. They changed to a new component. I took back home the phone and used it for few months.
Last week, the phone started giving problem again. The very same problem re-occurred. I brought the phone to Prangin Mall Customer Service for checking. Till now I haven't got the news what is the problem.
The reason i lodge a complaint now is because the warranty period is expiring. Looking at the pattern of my phone, the phone will turn back to normal after repairing. And after 3 months of usage, it becomes faulty again. How many times do i have to endure this problem? It has been 3 times the phone goes for repairing and it is done within a year of purchase.
I now demand a replacement of new set or a refund of my money as i had enough suffering due to faulty compartment in the phone.

I purchase a washing machine at Best But in Late May 2012. I paid over $1400 for the Samsung front loader. I have had my machine about a year and a half and the circuit board is broken. My machine will not power up and therefor I cannot retrieve the clothes that are locked inside. Samsung customer service is useless. The circuit board has a 3 year warranty according to my paperwork but the continually told me I was out of warranty. Finally as a courtesy they agreed to send a technician out but first they had to troubleshoot it so the potential parts could be ordered. I asked the rep how they could order parts before they checked the unit and she stated that was their standard policy. Based on the information I provide the system gives them options of what is broken and those are the parts that get ordered. Once the parts arrive the service center will call to schedule the repair tech. 2 weeks late I continually call because my clothes are still stuck in the machine and I have heard from nobody. 3 weeks late a repair tech comes out and to my surprise he has no parts. He says to me" how can we order parts when I don't know what is broken and what parts to order" REALLY. That was my thought too! He says it is the circuit board and the parts will be in on the 30th of December but dur to all the holidays he will be call the 2nd or 3rd and he will call when the part arrives. I call Samsung and they could care less. I spend $1400 on their product to have it break in less then a year and half. Its covered under warranty and I've been without a washer for almost a month...a month and a half by the time its fixed. So I get to spend my only day off taking my 3 small children to the laundry mat every week because Samsung has a substandard product and a horrible customer service department.

The repair tech said to stay away from Samsung and LG as they break frequently and parts are difficult to get. He said Whirlpool is all he buys. I'm so disappointed in my purchase. I also purchased a dryer in 2009 and have had nothing but problems with it. The drum, the wheels, the sensors, etc. What happened to a product that works. Best Buy is where I purchased my product and they pawn it off on the manufacturer...they too should stand behind the products they sell.!

Reference: Complain No. [protected] (more than 2 months).

I would like to introduce myself as Rashmin Patel, academician, working at Vallabh Vidyanagar, Gujarat. I brought Samsung galaxy grand for my father on 13th Day of September 2013; they offered me headset for free with this Samsung model (price for which is included in total price). Samsung smartphone cafe (e-Global Tech, Anand) attendant advice me to register online to avail said offer. I asked, why customer should have to follow all this procedure. Why you are not giving right now? In response to such query, he advocated that company will directly deal (within maximum limit of 45 days) with customer to avoid any kind of cheating. Therefore, I registered online using mentioned website -http://www.samsungindiamarketing.com/grand/home.aspx; on 19th Day of September 2013. Till date I have not received anything. I am continuously inquiring on toll free number, & on customer care emails (many reminders sent on various emails) but they are not responding seriously. Is it not cheating to customer? Is it not mental & physical harassment?

In this context, I seek your king help and guidance.

Thanking you for providing such platform.

Details:
Dealer Name: E Global Tech
Customer name on Bill : Bharat G. Patel
Bill No: S13/1378
IMEI No: [protected]
Order no. - [protected]
Complain No. -[protected]

My Mobile: +91-[protected]

Dear sir,
I, have received the below pasted e - mail. you are requested to verify the contents as should I submit the desired information.
Regards,
Ejaz (e-mail: - [protected]@yahoo.com)

Copy of received e-mail
Today at 5:11 am
56 old broad street,
london ec2m 1rx,
England

Attn: respected claimant,

Claim proceeding (samsung draw-xxxxxxxxxx)

We acknowledge the receipt of your mail with regard to the sms which was sent to your mobile no. you have been awarded — - - in the 2013 samsung company & finance group office uk,
Your mobile telephone number was selected randomly through our computer ballot system from world mobile telephone directories in our bid to fight the pressing global economic crisis and to make poverty a history. I write to acquaint you with guidelines that you must follow in order to complete your claims. on our part, we have a mandate to see you through. we will work assiduously to release this mandate as we respect your views, opinions and most importantly protect your privacy.

Seven (7) people were selected on this draw to benefit from the 2013 samsung company anniversary promotion draw and you are one of the selected winners to claim a cash prize of —.

You are advised to complete the below form and send to barclays bank plc uk by email. on the bank customer care e-mail: [protected]@live.com, [protected]@outlook.com to enable them start the process of releasing your winning fund to you.

For security and claim purposes, your winning fund has been deposited with our affiliate banker; barclays bank plc uk, kindly provide the below information for verification of your prize, send a copy to me for preparation of your winning certificate and also send to the transfer unit/customer care department of the bank for the fund claim and releasing processes using their contact details below;

 
Barclays bank plc
E-mail: [protected]@live.com
[protected]@outlook.com

Contact person: mr anthony ladley
Divisional director of remittance

1, names in full:……………………………...
2, country of residence:…………………...
3, nationality:………………………………...
4, residential address:……………………...
5, date of birth/age:…………………………...
6, marital status/sex:…………………………...
7, telephone no:……………………………...
8, mobile no:…………………………………………...
9, occupation:……………………………………...
10, company name if any:……………………...
11, amount won:…………………………………...
12, e-mail address……………………………...
13, scan copy of your id proof:

The following pin# (personal identification number) has been assigned to you and you are required to quote it in every mail that you send to us and the bank:
(samsung draw—)
You are warned to keep your winning information to yourself until your fund is released to you to avoid double claim which will lead to absolute cancellation/termination of award. we also do not tolerate laxity and inconsistency in claim.

Note: this draw is solely conducted by samsung company & reg; (uk. regional office) , and cannot be claimed through any of our regional offices in your country/area. all communications must be through regional office center england hence the lottery is approved by the british game board and also licensed by the international association of gaming regulators (iagr).

Once again, we congratulate you for this landmark achievement and implore you with the responsibility of ensuring successful claims. the bank shall get back to you with the fund release directives on our receipt of your personal details as requested above so endeavor to contact the bank and send the above requested information to them without further delay as directed.

Kind regards,
Name: dr. philip anderson
E-mail: [protected]@outlook.com
Tel: +[protected]
(prize administrator)

============================================================================================================================================================================================
Disclaimer:

This message may contain confidential information and is intended only for the individual named. if you are not the named addressee you should not disseminate, distribute or copy this e-mail. please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. e-mail transmission cannot be guaranteed to be secured or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. the sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as a result of e-mail transmission.
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By nina matthews photography on
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may nakipag deal isang lalaki nkuha daw nya ung no ko sa sulit, com nakipagmeet sa LRT monumento station and then lumipat kmi sa victory mall monumento at first ok naman ung usapan pinacheck ko pa sa techinician ung iphone 5.Nung nagswap n kmi ng samsung s3 at 1500 ko nlagay ko ung iphone 5 sa bag ko nung mapapadownload na ko mali ang ibingay nya sakin na iphone 5 clone na !hindi na sya original.Gusto ko sana malaman kung anu ung magandang gawin para mahuli ung tao na un?

I bought mid-October a Samsung Galaxy S4 which has, since then, been for repair 3 TIMES. Repair nr1: cannot access my gallery. repair 2: no network. repair nr 3: cannot transfer files from my PC to my device. And now I am back to repair nr ! : cannot access my gallery.
Vodacom/ repair Shop in Cresta sent my phone for repair and every time I was without a phone for 2 weeks, without being offered a replacement phone for the time of the repair.I asked last time to give me a new handset as this one is obviously faulty. This was refused point blankly.
I am going overseas in three weeks and cannot afford to be without a phone.
The service "offered"by the Cresta branch is appalling. Now what must I do?

I keep getting this email asking for information, I told them I didn't have a bank account number to give them, but they asked for a passport photo. I sure would like to win 1 million dollars

From: samsung remittance department
To: robert harbaugh
Sent: monday, november 11, 2013 4:54 am
Subject: re: your winning is still pending for claim

Dear robert,

Due verification has been carried out on your winning file, after the verification we noticed that you have not claimed your prize money and the paying bank also confirmed that you have not contacted them for claim. You are advised contact the paying bank with immediately for the payment of your prize money. Contact the bank on the email below: email: [protected]@126.com.
Note that your data information and your winning documents has been approved and forwarded to the paying bank for payment.

Congratulations once again

Mrs. Edward griffin
Congratulations from the staffs & members of the samsung interactive
Lottery board.
Yours faithfully,
Mrs edward griffin.
M. S. Pro. Zonal coordinator.
Samsung corporations (Thailand

Purchased a samsung lp gas dryer in denver, model dv400gwhdwr, paid a fortune to have it delivered to me, 128 miles, upon arrival found it was a natural gas dryer, called samsung, was told by their support people that it should have been converted to lp prior to delivery, it was not, they sent me an lp kit for the dryer, extra cost almost $50.00, came 2 months later by fedex, opened package, directions looked simple, so attempted to open dryer, to install, I am quite mechanical, unable to get dryer open (I have opened and serviced dryers before. After calls to samsung support, the local dealer, authorized service centers, simply seeking information if there was a trick to opening the dryer, I was informed that samsung support did not have any documentation or manuals on how to service their own products, and that I would have to take the dryer to an authorized service center, as no service can be done on the dryer by the owner. I eventually (Hours later) , managed to get the dryer open, (top lid clips had been installed wrong and as a result were bent, so top could not be opened). While installing lp kit, I noted as well that the side vent kit had not been installed either which had been ordered with the dryer, left side access hole was opened as if someone had started to install it, but all exhaust pieces were missing, called dealer, said he would order one for me, again no support for something I paid for, is now 45 days waiting for vent kit, on order from samsung, no one apparently has one. 3 1/2 months without a dryer is getting ridiculous. Have an acknowledgement from samsung product order has been processed but nothing further, no ship date, no eta. Have no choice but to wait, wonder what I will do once it works, and then something on it breaks. Will never buy samsung again.

I lost my mobile 28/10/2013 while travelling from banglore to delhi. I was travelling in train no. 12649 yashwantpur samparak kranti express, my pnr no. Was [protected] which was a confirmed reservation in coach b1 seat no. 10.
Theft took place somewhere near jhansi. The iemi no. Of my set was [protected]. I had informed the concerned tte and the complaint was registered with the hazrat nizzammuddin police station zero fir no. [protected] dated 28/10/2013.
It was a blue samsung 19080 galaxy grand

Nov.2/13
I have been a loyal customer of sears for 40 years and have never been treated the way that I have recently. We purchased a fridge in sept. 3/13 and the side basket of the door was cracked. I returned the basket to the store the same day to show them so that they would order me a new basket. It's been 2 months and I haven't seen the basket yet. The manager ken is giving us the run around. Then the freezer was acting up and making ice around dishes that were in the freezer. We went to sears and ken the manager told us we had to deal with samsung. Samsung told us we had to deal with sears because thats where we purchased the fridge. It took 3 weeks before someone came down and repaired the fridge, it was the computer that was broken. After a week the problem was still their and we called the store back who then told us to call samsung again. Samsung came down nov.2/13 and replaced another part. What I had aske was to return the fridge because I was satisfied with the product and I wanted to purchase another one at the same location, but the manager wouldn't hear of it. The sears that I knew stood behind their products and always made the customers happy. It's not as if I was asking to return a product that I used for a years, it was 3 weeks after the purchase we were having problems with the fridge. Along with this I used the self clean on my range and a white substance engulfed the inside of the oven, and was told to use the steam but that didn't work. Thus why I am frustrated with sears and samsung and would not recommend the product or the store to anyone.
Truly mary

Hi
I made a complaint of the water dripping issue on 13 sept 2013. The inside back wall of the refrigerator has water droplets accumulating and dripping. The trays and the vegetable basket too have water condensing on, as well as inside it, resulting in water dripping onto fruits, vegetables and rendering them stale. We have to keep small utensils all over the refrigerator to ensure it doesn’t drip on injections / medicines and other eatables that become gooey because of this problem.
Your engineer came on 14 sept 2013 and told us to shutdown the refrigerator for 2 days and assured us the problem would be resolved. We did the same but to no consequence. We lodged another complaint and the engineer came on 7 oct 2013, cleaned the drain pipe, asked us to shut down the refrigerator overnight and again assured us that the problem will be resolved. No change. Lodged a complaint again, the engineer again came on 9 oct 2013 and same hollow promises. I thereafter submitted a complaint at your website, after which an engineer visited my house, took some pictures and apparently submitted it to samsung. Thereafter another engineer visited us on 21 oct 2013, took photographs of the refrigerater, acknowledged that there is & ldquo;moisture” problem (When he clearly saw puddles and droplets of water dripping…….. Strange that he would call it & ldquo;moisture”!) and offered to refund the cost of the refrigerator after deducting 44%!
It is clearly evident that there is a manufacturing defect and the engineers are just taking me for a ride. The refrigerator is maintained at - 15 and 4 degree celsius constantly. The refrigerator is only 2 years old, an expensive gadget purchased for rs.46, 222 (Vat 12.5%). The one I purchased 15 years back is still functioning (God bless godrej) and samsung has become dysfunctional in 2 years! I demand nothing less than replacement of the faulty refrigerator; refund after deducting 44% is not acceptable to me. How did samsung arrive at this amount? What is the logic? Why should I as the consumer bear this loss when I purchased this refrigerator expecting it to function for many many years?
I am forced to approach consumer forums to get a replacement for a very expensive gadget that has now become a headache, with no response from samsung. The vegetables are rotting, there are more water collection utensils than food inside, there is no humidity control, water dripping all over! It's a joke!

2 year old samsung 8000 (un55d8000yf) series 55" led tv dead.. Out of warranty. I am told $600 to repair it. Not happy about this. I kept it on a ups battery backup / surge protector / line conditioner to make sure no power surges got to it. At over $2000 dollars for the product and now over 25% of the original cost to repair it in less then two years? The screen went black while watching a movie.. And now the screen wont power up. The front power led flashes a sequence of flashes.. 10 flashes total in a series of [protected].. And then there is a clicking noise in the set. Are consumers supposed to spend $2000 plus every two years for a new tv? I see a lot of similar issues on the internet for other samsung owners... They are not hard to find.

Dear Sir,
I have bought Samsung mobile GT-S7500 from Egypt, Cairo, from the first months, i found that when i tried to download any sound files by USB, the mobile choose randomly some of them and putting it as a ringtones automatically instead of my selected ringtones, so i went to my service center ( i2), which has the authority from Samsung company to fix their products, more than one time for the same problem, they put 3 times a new software and they had changed once the motherboard, but the problem was still there, although i had two reports which said that they had fixed the problem ! they also refused each time to try the mobile in front of me for not go and return again ! what dose not make any sense to me and was so exhausting
At the end i asked them to exchange the mobile, they said that will be by Samsung company, so i called them, they asked me to give it to (i2 company) to send my complaint to the head office in 5 days.
After the 5 days i found my mobile ready, and no one has called me, the agent also told me that my mobile is fine and as no problems by the test they have made! and when i asked about the problem that they had tested, he has no answer putting me on hold, when returns he told me that my mobile has been fixed! what a contradictory conversation, i am so sorry to tell u that now the company lost its credibility specially that both of the two companies ( i2 and Samsung) refused to tell me how they fixed my mobile forcing me to go to the center to know what they had done as it some military secret !
Now i don't want to continue the rest of my life going backwards and forwards to the center for something i didn't do, for some manufacturing defects, they have a very bad customer service, the worst maintenance department and engineers, no credibility, each time they said that my mobile is fixed and i found the opposite, one of the times i sat their for about 3 hours, what is that !
That's why i tried to contact your website, after more than one month trying to fix this tiny problem !
I hope you see what happened with me not professional at all, and hope that you make me live in peace with a new mobile without treating these people again
Sorry for my long speech, but i think you will estimate how much i suffered with these careless people
This my information:
Shaimaa Aiaad
Cairo, Egypt
[protected]
Serial n.[protected]
n. of complaint EO6200970
n.of transaction [protected]
Thanks
Hope to here from you soon

I purchased my mobile on 05/02/2013. after 7 month my phone's chrome polish going out I visited in samsung center there they ask me paying for 1650/--rs as per it's not coverd in warranty period. ..I am very much surprise when I see the warranty manual there is no mation about chrome. .then why? should I pay 1650/- for this...
pls give me solution bcoz i won't to replace my mobile don't won't to go with repairing in warranty period. .
vishal
[protected]

My phone has been lost on 24-09-2013, even it remains on for two day continue but after it become switch off. Please track my phone because there is so important things or messages of mine. Please help me... // thanks
Contact me at [protected], [protected]

I have a Samsung GT-E3213K 3G mobile handset. All of a sudden it stooped detecting networks. I took it to the authorized service center nearby (Tirur, Kerala). At first they told that it is an antenna issue and need to replace it. But today they called me and told that it is NOT repairable! I think they are not able to diagnose the issue. The most pathetic part is that there is no detailed information available about this model even in Samsung website!