Complaint Rating:

The Samsung A/C with BIO Sleep feature was purchased on April 04, 2007 from a common retailer. During the warranty period, the Samsung service visited and performed service only once. Subsequently no one turned up.
Since the service was long due, I had initiated a service request first on July 30, 2008 by registering in the Samsung website. Received a reply with reference number: 2001951234 and a call back that the service would be done the next day: July 31, 08. However, no one turned up and I had raised another complaint on July 31, 2008, again and was given a auto-generated reference no: 2001955983.
I am fed up of constant follow-up with this so called reputed company. Since the service eligible during the warranty period has not been given to us and owing to waste of time and money on constant follow-up, I am requesting your earnest self to arrange for a free service for the next 3 cycles.
I WANT SAMSUNG SERVICE MANAGER TO GIVE A COURTESY CALL AND LISTEN TO CUSTOMER’S CONCERNS ATLEAST FOR ONCE!!!