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1.7 1675 Reviews

Samsung Complaints Summary

290 Resolved
1374 Unresolved
Our verdict: With Samsung's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Samsung reviews & complaints 1675

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2:27 am EDT

Samsung awful service

I have purchased a new Samsung Galaxy S6 phone and it arrived broken. The store I bought it from refused to refund me so my only and last hope was Samsung. I went to Samsung service center and explained what happened. I asked them to check what was wrong with my phone and why wasn't it working. They refused to even look at it! They literally said that it was not their problem and that I should deal with the store I bought it from!
The most terrible customer service ever!
These people were Samsung representatives and they refused to help me! I was ready to pay for the service and repair jobs but they refused to even look at my phone!

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7:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Samsung Removed Features while upgrading

Recently purchased a Samsung Note 5 phone and realized the note 4 has more features than the note 5... Such features as
-> IR blaster
-> External Memory Slot
-> Picture to Text Translation
etc.

Realized same thing goes to the Gear.
its like buying an item which has new feature but removing the old useful features.

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No one would not respond anyway. all they care about is money and not the people’s views. And I’m not the first person to complain. Should have researched on it before buying. Thought it would have the old features and plus new ones...

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8:47 pm EDT
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Samsung refrigerator

Sir i bought new refrigerator of samsung 2 door from vijay sales janakpuri on 20th of january 2016 for rs 39400/-.We were not happy with the cooling of refrigerator from day one went to vijay sales they said talk to samsung, we are having one more bigger refrigerator og lg in our house so was not depending upon only refrigerator of samsung, but slowly slowly its cooling got worse we talked to samsung they tell us to adjust the cooling we did nothing happened more time passed now from 8th of july it really worsen in cooling our stuff started getting spoiled, we complained thre engineer visited and said there is problem in compressors gas, we have to put gas in new refrigerator and then check what happens, since then we requested for exchange of this product but noone even called us regarding the exchange after somany reminders nothing has been done so far now we surrenderes in front of company now they are daily making excuses and not even repairing the new bought refrigerator, yesterday one guy came from samsung and started mis behaving with women of my house, i refused to him to stay in my house as i was abiut to leave house for work he was looking very suspicious guy not behaving like an educated engineer then i also complained to the samsung again .We will never in life going to buy any product of samsung in any crcumstances.Nirman manchanda
[protected], [protected]@yahoo.Com

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3:20 pm EDT

Samsung refrigerator

Bought a samsung refrigerator from costco. Broke down 5 months later. It was repaired on samsung warranty. Samsung told us to email food receipts. Refridgerator broke down again, repaired, and then broke down again for a third time. Each time, we time we emailed food receipts for spoiled food as per samsung's request. Samsung wanted to send repair person again instead of replacing it. Called costco and explained situation. Costco said their limited warranty expired.. But... Considering that the model sold had been discontinued by samsung due to it having excessive problems, costco offered to take back unit and reimburse us in full and they would give it back to samsung. Meanwhile, upon asking samsung for reimbursement of our food costs, samsung offered us $100 total, but initially said "don't worry". After arguing, they increased offer to $150. Our claim was about $500 for 3 breakdowns that lasting approximately 1 week each. Samsung does not honor their word and acts in bad faith. Avoid samsung appliances, especially refrigerator's. Research the countless dissatisfied consumers before making a purchase decision.

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8:58 am EDT
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Samsung samsung galaxy s6

I purchased a samsung s6 november 2015. Since then the main board is always getting fried. Samsung service center tells me "you had a defective board and you should be ok after the repair" I was on a 4 week business trip when on the second week I experienced the same problem. I returned to montreal and called customer service and explained the situation and was transferred to their retention center in which I spoke to a unprofessional individual. She kept on interrupting and finally she told me that samsung policy is only to repair and not replace. After the one year warranty I will have to be paying top dollars for those repairs. So i'm putting the unit in the garbage and buying a used reliable phone! No more samsung for me! I asked that I speak to her supervisor and she told me "i have no supervisor". Thank you for nothing samsung! Garbage phone and garbage service!

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5:09 pm EDT
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Samsung customer service

Less than a year ago I purchased all brand new samsung appliances from lowes. On june 6th my microwave stopped working. I called lowes and they sent out a local contractor to repair it. They ordered the suspected failed parts but this did not fix the problem. The contractor took the microwave to his shop and there they determined it could not be repaired and submitted the claim to samsung and lowes. I didn't hear anything for days. I finally contacted the contractor and they told me they had contacted samsung and they should be calling me. They didn't. I called lowes warranty and they contacted them to call me. Samsung basically was waiting to see if I was going to call them and request my warranty.
I can't honestly believe that all the people they have working there are dumb but they repeatedly say "i'd be happy to help you with that" or some variation whenever you try and get an answer from them and then they put you on hold claiming they're referencing documents. This wouldn't be a problem if it happened once or twice but considering i've had to call them at least 8 times and it happens everytime and then after I get through the first layer and get passed to the executive layer it happens again. They won't transfer me to the exec layer even after I explain the situation again they do "more research" and then transfer me. After a few days of them researching my case they request the receipt for the appliance. If they thought they would need it why not ask right away. They tell me it takes three days for them to process and verify a scanned, emailed receipt. This is infuriating. 3 days for an email. It's now been a month and still no end in sight. Once they've verified the email and made the decision to replace the unit they tell me it's going to take 5 days to process the request and then get it to lowes and lowes will call me. I asked the lady why she needed to talk to me to process this. She got no information from me. Basically what it came down to was if I wanted to keep following up so they would have to process it in hopes I would forget or just by another. 7 days go by and no call. I call lowes they have no fax or email or anything from samsung. The nice lady at lowes offers to call samsung. They refuse to talk to her and are very rude. She filed a complaint and is awaiting a call from corporate. I now call samsung and go through the same waiting and referencing. I'm fuming. The lady tells me it takes 3-5 days to process, I said I know it's been 7. The lady I talked to before did not submit the forms or whatever for another 3 days so it's really been only 3 working days and she will not do anything to expedite the process or really anything at all. But at least she asked me if she could help with anything else. They seriously train their folks to sound like idiots and they most definitely rude and unwilling to help. It's been over a month and a half. No microwave. I plan to discuss reimbursement for food that wasted because I couldn't reheat it and simply being inconvenienced. I'm not one to do this sort of thing but this is the worst service i've ever experienced and I will stop at nothing to let as many people know.

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2:34 pm EDT

Samsung fixing a faulty tablet

I hate cliches, but, if I could give Samsung's customer service a negative rating, I would. My Samsung tablet started glitching three months after I bought it. It is now five months after I bought it, and the thing is almost unuseable. I have been trying to get it fixed for those two months with absolutely no luck.
My first step was to take it to best buy. I bought it online through Best Buy, so it made sense. They happily kept it for three weeks and sent it back untouched. They said that they could not do anything because the tablet had a carrier associated with it (AT&T). It seems to me, first of all, that Best Buy should have known before taking my tablet that they couldn't work on it. Haven't they run into this situation before? Why did they take three weeks to find someone who knew this? They referred me to the Samsung Experience Store.
These people didn't even bother with my tablet. They took one look at it and said that it was AT&T's problem. They sent me to the AT&T store.
Here is the only bright spot in this whole debacle. The people at AT&T were so very helpful. It turned out that they were also not responsible for fixing the tablet, but, the manager of the store sat down with me, called Samsung, waited on hold for a long time, tracked down the correct department, gave them the IMEI number (a TINY number on the back of the tablet that is used to identify the specific tablet that they said they would use to verify the tablet [a process that takes three days, apparently].), and got me a ticket number. The Samsung people said that they would verify the tablet and e-mail me when it was finished. AT&T did not need to do this. They could have told me that it was not their problem and sent me on my merry, confused way. I thank them profusely for taking the time to help.
So I waited. Over a week later, I finally got an e-mail. By that time, the 72 hours that they allow for single ticket numbers had expired and I had to get a new ticket number. They needed a bill of sale. I got an e-mail where I could send the information and I was told that they would e-mail me when had finished doing whatever it was that they had to do with the bill of sale. NOTE: I repeated the ticket number back to the customer service person just to be sure that I had copied it down correctly.
I waited. A week later, I finally called them, gave them the ticket number, and...the ticket number was incorrect. The bill of sale had gotten lost because they could not attach the information to the right ticket number. We started all over again. This time the customer service agent gave me a new e-mail address. They said that this email was their documents department and that it would get there faster and more efficiently than the other e mail that the previous customer service agent had given me.
I waited. A week later, I finally called them and was told that the e mail address that the previous customer service agent had given me was incorrect and that I really had to send it to the original e mail that the first customer service agent had given me. We started a new ticket number. This time I wasn't going to fool around. I uploaded the bill of sale to the Samsung website, e mailed the information to the two e mails that I had been given and, just for good measure, faxed the information to the fax number provided on the website. I repeated the ticket number to the customer service agent twice, just to be sure that all the information was correct and called them in the morning.
The next day I called them and the information had not yet been transferred to my file. The agent on the other end of the line asked me to wait for an e mail. I told them I would call back the following day.
The following day I called them. I was again told that the information was not in my file and that I would get a conformation e mail when the information was assembled. It occurred to me that millions of patients were coupled instantaneously with their medical information using medical records numbers; packages are tracked all over the world using tracking numbers. Why does it take so long to get one sheet of paper paired with a ticket number at Samsung? I knew that their deadline was 72 hours, so I planned to call them the next day.
So, I called them the next day, and was told that the ticket had been rejected because the bill of sale didn't have and IMEI number on it. I gave them the IMEI number for my tablet on day one. They spent three days verifying my IMEI number! They said that the number also had to be on the bill of sale. I looked through my paperwork and found that the IMEI number was not on anything that I received.
So, I called Best Buy. After being transferred to half the departments in the company, I finally got a hold of a very helpful person who searched all the paperwork and said that they didn't have anything with an IMEI number on it. She said that it was a piece of information that was never put on bills of sale. She even called Samsung corporate and explained that to them. The answer that she got was that they needed it to process my claim. At this point, I knew that the Catch 22 was firmly in place. I was not getting my tablet fixed without a bill of sale with the IMEI number on it and the people who sold it to me said that such a thing didn't exist.
Now my glitchy tablet has turned into a dead tablet, I have spent more people hours on this thing than my tablet is worth, I am back to square one and, after two months of fighting it, I am looking at the prospect of buying a brand new tablet five months after I bought the last one. Rest assured, the next one will NOT be a Samsung.

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2:00 pm EDT

Samsung 46" led tv

I purchased a brand new 46" led tv february 24, 2015 (Today's date is 7/13/2016). I only used this television when I went to bed at night and always set a timer for it to turn off. A couple months after purchasing the television, the tv screen would randomly shut itself off but would turn itself on shortly after, at that time this was a very rare occasion and I thought maybe I had rolled over on one of the remote buttons on accident. **on a side note, i'm a single mother who works 3 jobs on top of a career and have full custody of my 2 year old son, I worked my butt off to save up enough money to buy myself something nice. ** last week, the television started to turn itself on and off again but this time it was more frequent and in the following days the television would only stay on for less and less. It would turn itself off and a couple minutes later turn itself back on, the standby light would blink 5 times before the screen would come back on. I contacted the customer service department 6 times. On the fifth contact, I was told that the issue was the firmware and it needed to be updated. I was instructed to get a thumb drive and contact customer service back so that they could provide me the link for the update. A couple hours later, I was back online with the customer service chat and they provided the link and instructions on how to update the firmware. The update was a success (So I thought) after the update, my television turned on and stayed on longer than the 5 minutes unlike what it had been doing for the past 13 days. I turned the tv off, fed my son and put him to bed. When I returned to my room, my television would not turn on at all. I contacted customer support chat again. He told me to unplug my tv for 60 seconds then plug it back in, so I followed his instructions and the television still would not turn on. I tried to remote control and the button the tv and all the tv would do is blink the standby light. The customer service rep told me to try hitting the "menu" button on the tv remote or any button to see if that turned the tv on, that didn't work. I randomly tried my samsung blu ray player remote (Which I bought last week) and pressed the power button on that, which turned my tv on. I told the customer service rep and he told me that was normal!? I asked for clarification, "your telling me that its normal for my blu ray player to turn on my tv but the remote control for the actual tv wont?" he said "yes", which made absolutely no sense. Every time I pressed a button on the blu ray remote my television would cycle on and off for every hit of a button, then subsequently turned off without turning back on. The customer service rep told me that they had gone through all of the troubleshooting that they could and that I needed to submit a service request. They provided a link for me to submit a service request, I went to the link and started completing the proper paperwork to get someone to help me. When I tried to put in my serial no. (Which I got directly from the box) it wouldn't register with the website. So again, I contacted customer service and they provided a phone number for an authorized repair service company in my area. I contacted them immediately the next morning. I have yet to hear back from that person. After 3 phone calls and voicemail's and no return calls, I contacted customer support again (Please note that this is the 9th! Time I have talked to them in the past couple of days). I went through the whole speal of providing the model code and the s/n for her to subsequently tell me that my s/n was not complete, she told me that the serial number was missing the last letter and to get the complete serial no. From the back of my television (Ummmm.. I'm the height of a hobbit and this television is mounted and I cannot reach it nor take it off the wall mount myself) but that I subsequently needed to contact a repair company. She referred me to a "local tv repair company" which was different than the number that had been provided me the night before. When I called the second number a raspy man answered the phone and argued with me telling me that it was the firmware that messed up my television and that I should contact samsung back, however samsung is telling me that I need to contact a repair company. Also, last week I just purchased a $70 blu ray player that is a samsung. I will never again purchase any other product from this company, I feel completely taken advantage of, given the run around, and pretty much I feel like samsung stole my money and put a defective product on the shelf. Never again will I buy any samsung product in my life and I will also share my horror story with this company with everyone. Horrible customer service and a horrible product.

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7:50 am EDT
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Samsung adh premium after sales nightmare experience

 hi my name is sindiso mtetwa
In march I initiated a claim and wrote an email for my s6 edge which had a cracked screen and was overheating. I did not receive a response, but at the same time I registered my handset online with adh.

Last month in june after not receiving feedback and the problem worsening I called in using my s6  edge and the lady whom answered apologized said she would reactivate my adh and call me in a few minutes I never received a call bac.  call it a god send, but that evening after surfing the internet using my s6 edge my phone went flat and did not turn on again. The next morning I wrote an email to enquire why again I had been contacted.  i figured given the lady had said she was reactivating my adh then I might as well proceed  to my closet adh repair center indicated on the official samsung website.

When I arrived I was told that my adh was not reactivated  and that they were not part of samsung or adh. It was shocking as they had samsung signage and were in the official site the man went on to say that they did not even talk to adh except via emails.  i asked to use the phone spoke to the lady (Charilise) whom had spoken to the previous evening asked for their physical address and proceeded to a place in sandton which she gave me.  apon arrival I no longer was seeing samsung official signage and was greeted by a lady whom said the matter had been escalated to her and my claim was being honoured so I left my phone was given the loaner handset  and left.  i couple days later I recieved an email communication stating that additional problem was found namely the motherboard and I was to accept or reject.  i rejected this because I was online with my phone and used it to call so how could the motherboard be faulty. We went back and forth in this regard for 2weeks.  i even received a side sms communication asking if I accept or reject to which responded that they use one forum for transparency.  yesterday 12 july after almost 3 weeks ofme challenging the mother board story I recieved a call stating that it was the charging point I was being billed for and not the mother board. Yet another layer had been added they went in to say the repair center where the phone is physically repaired  quoted me wrongly  she said she was sending through a quote for charging point from  ".  .. Care"

Yes another entity had entered.  this is confusing yes as now I am no longer with samsung of which adh is not part of and we whom are different to the repair center and now I must accept a contradicting quotation for a company named something care.  bear in mind this is all one email communication under the header  "samsung adh premium"   needless to say  my response was because  first quote was baseless; you come with a different one. Bear in mind that this is one convesation that all parties responded to backing the mother board qoute I over a two week plus period, but now that's its validity is questioned I am dealing with yet another entity that is doing a about turn.

 i am not sure if samsung south africa or samsung international is aware that their name is being drug through the mud by people they contract.

 this is disheartening.  i am buying a samsung product as with all my appliances but now I am being lied to, with unfufilled promises to call back, then I am given the run around, now statement and quatations change as the buck is pushed; and I learn of different entities but in the end we buy samsung so if samsung is not aware if these strong arm tactics to siphon money from their valued customers I urge they take immediate action. Mind you the two contradicting qoutations have the same charge at least if we are to be taken for a ride there is no need to insult ones intelligence to that extent.   very disgruntled and disspointed. I rejected the second qoute yesterday as who knows whats what. If someone from samsung the real samsung can get back to me I will provide video and audio recordings for my visit to the service center aswel as audio call recordings for all conversations in this regard

It proving to be a nightmare warranty experience.  if you see, the only other post I have ever made  on hello peter was a compliment to outsurance  for their outstanding service and good work. So I don't just complain but also give credit where credit is due.  

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7:10 am EDT

Samsung galaxy s7 active smartphone

So I bought the s7 active phone because I love the ruggedness and water proof/resistant features of my s5 active so it could only get better right? Wrong! It may be rugged but water resistant it is not! Now I am not one to immerse my phone for 30 minutes in 5 feet just for fun, but I would like to snap a quick underwater (2min tops) picture or at least show my friends the feature.In the store they show a s7 active in a box and you press a button, the box fills up with water to "prove" that it can hold up to repelling water. What they should do is take that phone out of the box and prove that the sucker still works! After having my phone for less than 2 weeks, I had put my phone underwater to show my friends and take a pic. The phone was immersed for less than 3 minutes and immediately still worked until I got to my car. The screen started blinking on and off and green lines appear stretched across the screen. Now the phone still works (I think) as it still rings and notifications go off but I can't be sure as the screen is completely black now and I can't use the phone or turn it off. I will attest to the awesome battery power as my phone has not died yet after 15hr. So I guess I got that going for me. I hope to get another one but i'm am disgusted that I will have to use it as a phone that cannot get wet which was the freaking point of me getting it in the first place but I guess "that's none of my buisness" huh samsung ? In the pic you can see the notification light on (Because the phone is on) but I cannot turn on the screen. I do not normally leve complaints but this one has got me upset and there is no excuse that the s7 and s7 edge are water resistant but the phone that is made for that purpose does what? Nothing apparently.

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Alicia Cope
, US
Jul 14, 2016 6:49 pm EDT

My phone did the exact same thing. We hadn't had it 2 weeks either. Samsung would not replace the phone. I find it disgusting how they are advertising this phone andied it clearly can't follow through

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5:21 am EDT
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Samsung blu-ray 3d player

My Blu-ray started showing FAN NG and then switches itself off. I took it to the Samsung branch in Springfield park Durban. They "repaired" it and had it for about 3 weeks.
I fetched it and when I plugged it in it wasn't even 4-5 hours and it was doing the same thing. Showing FAN NG and switched off again. This happened a couple of time so I unplugged it and took it back. They had it for another 3 weeks and when I fetched it yesterday and plugged it in today and it is still doing the same thing. I took a picture which I will attach.
This unit is still in its warranty period.
What can I do to get my unit fixed?
Will Samsung let me drive back and forth for the rest of my life?
Who can I contact that can help me solve this problem?

I really hope there is someone who can help me with this.

Regards,
Clifford

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2:38 pm EDT

Samsung tv screws for for wall mounting

I purchased a 50" LED Smart TV and when it arrived I wanted to use my existing wall mount to hang my TV. When I looked at the back of the TV to see where the screws were to mount there were none! I called Samsung and they said that is their policy not to include the screws needed for wall mounts and that I could purchase a "SCREW KIT" made especially for Samsung . Samsung customer service gave me a number to call "JJ International" parts and services and said I could purchase the screw kit for 14.07 plus shipping! First of all Samsung is a huge corporation with million dollar profits and you mean to tell me they can not include the screws that will fit in the holes in back of the TV so you can wall mount it? I had to go to several local hardware stores before I could find size screws I needed. This was after numerous calls to Samsung asking what size and diameter. The first on-line "chat" person gave me the wrong measurements so that sent me on a wild goose chase for a screw that would not fit! Then after the 3rd call to Samsung is when a supervisor(whom I requested to talk to) told me I could purchase the kit. Boy! has Samsung got a SCAM going on! BUYER BEWARE! They may have great TV's but there customer service sucks and their add-on so called accessories will cost you more then they are worth! The kit had several sized screws I was told, well guess what Samsung, I only needed one size but you wanted me to pay for other screws that I wouldn't or couldn't use?! I have never had this problem with other brands of TV's I have purchased. LG even includes the screws! and off brands like Insigna do too! What gives Samsung, you make the consumer carry the burden of looking for a small and simple part which cost at the most for 4 screws 3.00. Come on Samsung, if you want to keep your High reviews you better get with the program. START INCLUDING THE SCREWS FOR WALL MOUNTING ON ALL YOUR MODELS OF TV'S, I doubt it will hurt your revenues! I am really rethinking how I feel about Samsung and it's not good.

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9:18 am EDT
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Samsung washer defective drain pump

Yes Samsung service stinks. My drain pump fell off the washer and proceeded to flood my basement. The independent repair tech I called said there is a service bulletin that says there is a redesigned pump bracket and pump to rectify this.

I sent an email to Samsung which went unanswered. I thought they should pay for my $300 repair, since they admitted in the bulletin that there is a problem.

Next I called and they said the repair reimbursement only was good thru 2015. And they would not pay for it. Oh yeah they had all my e-mail info; they just never answered it. I said there is no question that it was defective and it should not depend on the timing.

I then spoke to the supervisor and had the same result.

Now it has been escalated to another department in the company; so I'll wait again and see what the outcome is.

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8:55 pm EDT

Samsung tv

We recently upgraded to a 48" samsung smart tv. Model #un48j5200 this past christmas. Well about two weeks ago we noticed a small color blur in the upper right corner. By the next day the blur had expanded to half of the right edge of the screen and from that there were several lines going across the tv. There are no visible signs of damage to the screen or panel until I grab a flashlight and notice a small circle on the panel. I touch it and it's literally skillet hot. The tv is burning from the inside out. So I call best buy and they say that because it under a year old to contact samsung and they will resolve this issue.

So here's how samsung goes about "solving the issue". They pass you off to some fly by night repair center called starkey williams llc. Who I believe is based out of indiana because that's the number that shows up on my phone. They have my take a couple pictures so their "technicians" can determine the problem. A week passes and I get a call saying it looks like the tv has been damage so... Sorry can't help you.

I can afford another tv. But now i'm mad and feel like i've been treated like crap. So I will do everything I can until I feel righted by someone on this issue.

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12:48 pm EDT
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Samsung led 40 ua40f5000

T-M13FMASC-1014.0
006B3GADC0020Z

I've LED from 26 month I know that the grantee is 24 month but i have problem so I called Samsung support in Egypt to fix it with fees it's OK
But I was surprised from ignore and disregard form them it was unexpected
It was more than 5 calls and complains by Mr. Mustafa Abd ALLA Haredy
Each time we take date to come then it is ignored
At first time someone told us he will come and exchange it by new one with 4700 L.E
We said why without detection or even try to fix it so they ignored us
I'm really very upset from this, , all my goods is Samsung my cell phone my laptop my LED I was trust in this huge brand but now after this situation from Samsung Egypt I lost this trust
I waiting replay if you concern
Mohamed Haredy
[protected]

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10:26 am EDT

Samsung customer service/repair

I bought my Samsung Tab S2 on May 1, 2016 at SM Cebu seaside branch. Right after being taken off the box, I had the personnel there attach the Samsung Book cover/casing with the plastic still attached on the back. I also had a screen protector placed the same day because I wanted to prevent it from having damage/scratches. To give you a background of its condition, I mainly use my tablet for storing files and for browsing the web and am planning to use it as a notebook where I would write my day to day activities/plans. I haven't installed all the apps I need yet because I haven't had the time. I barely bring it around and it usually sits at my table at home. I only get to bond with it on weekends when I'm not working. That's when I get to watch youtube videos and write down my expenses on excel. I had a lot of things planned for it on the coming days (installing other apps etc.), I was just waiting for my busy sched to free up since lately I've been working 13-15 hours a day so I had no time to play with my tablet. Well, I'm sharing this to give you a background on the condition of my tablet before bringing it to the service center. So basically my tablet looked brand new. One mistake I did was that I didn't took a picture of it before bringing it to the center. Well, I trusted the service center because it carries the name "Samsung".

On June 1, exactly a month after, as I was fixing my things on my table, I accidentally pushed the tablet and it fell face flat on the floor. To my horror, when I opened the book cover, I saw a crack on the LCD. I thoroughly checked it to see if there were any damage. So far all I saw was the crack. I couldn't determine how bad the crack was since the screen protector was unscathed and very much intact . I couldn't tell if it was just the screen that cracked or if it's the inside that's broken. I quickly called Samsung hotline to assist me on where I could bring my unit for repair.

On June 4, 2016 I brought it to the nearest Samsung Service center which is in SM Cebu North. When I got there the first thing I did was get a queue number. F.y.i. there were 4 counters there with customer representatives. Only 2 of them were entertaining guests... I saw on the screen that I was already next in line so I expected I won't have to wait long since the counter that was supposed to accommodate me wasn't entertaining any customer. It has been more than 30 minutes and my number hasn't been called yet so I started to watch the customer representative assigned to my number to see what she's doing and why its taking too long. I was annoyed to see her just looking at her monitor and chit chatting/laughing with the other personnel like as if no customer's waiting. After a few so so minutes, customer were piling up and other customers who came later than me were already getting annoyed on why the queuing number hasn't moved yet. Take note there were no customers on the counter anymore. After almost an hour of waiting, I was finally called. The customer representative asked what's my concern. After I answered her she continued to chat with the other personnel and continued laughing. She also had to put on hand sanitizer like 3 times before getting back to me. That annoyed me because she did that in a slow motion. This is just the first part of my dismay in this service center.

I was advised to expect the repair to be done within seven days but I received a text 9 days after which was on June 13, Monday at exactly 8:58 pm. It was not the day they promised but it was not a big deal for me since what's important for me is to get my tablet fixed. Since I have no time to go out on weekdays, I claimed my unit on Saturday, June 18. Luckily, when I got there, no other customers were in and their automated queuing system was broken. When I got there I went straight to the counter and told the representative I'm there to claim my unit. It took her quite some time to find my unit. She even asked me if I already received a text from them because she can't find my unit anywhere. That got me worried but alas after a few minutes she was able to find my tablet. When I got my unit I checked the new screen and if its functions are working. Upon checking it I noticed scratches all around the bezel chrome of my tab s2. As we all know the chrome bezel has 2 sides. One that's textured/rough and the other that's smooth and shiny. Even though the chrome bezel was thin, the scratches were very noticeable since it's all around the sides of the bezel and its on the smooth and shiny part. When you touch it, you'd even feel that some of the scratches are deep and it's uneven. There were also a few tiny dents. If you see the scratches, it looked like a sharp object slid through the sides/corners while trying to get the screen in/out. It was really noticeable for me because the new tablet that I brought in for repair now looked very much used and worn out. My friend who was with me at that time also noticed it and before I could even ask the personnel, he asked out loud why there were scratches. The representative looked at the scratches and brought it in to the technician. It took a few minutes before she went back to us. She relayed to us what the technician said. Accdg. to him it's impossible to have scratches because he used suction cups to remove the screen. So I asked again "then why are there scratches?" I told them those scratches weren't there before I brought it in for repair. The technician then eventually went out saying to the representative that he doesn't see any scratches and that it was impossible to have scratches in a mad tone, then shows us the suction cup he used. The representative then went at the back to report it to the manager. Manager then confronted us and agreed with the technician that she doesn't see any scratches. Now they're all acting like blind men. She added that if there were scratches it must have been my casing that caused it. The customer representative again pointed out one area where there were scratches to the manager. The manager then says that those scratches were normal and what we are seeing are part of the design. She insisted that even if we look at brand new models we'd see scratches like that...Wow that made me mad. Am I stupid for not noticing the difference between a scratch and a design? whew! It felt useless to argue with someone who claims to see no damage in my tablet. To top it all of, the most disappointing part is that she talked to us in a condescendingly manner from the beginning of the conversation. I wasn't mad at first but the way she talked to us made me mad. There were no signs of being apologetic whatsoever. I was very disappointed with this service center. In the end she even told us these exact words "Kung tutuusin maliit na bagay lang yan e." and "May balance pa po kayo."

I could have accepted it if she just apologized and said that scratches are inevitable when replacing an lcd because they would have to replace it manually. That would be easier to accept since I would consider that as part of the consequence of letting my tablet fall in the first place...

I brought my tablet in for repair at Samsung Service Center and I was willing to pay a high amount so I could have it back in good condition. I gave my trust to this service center but after the repair, the condition of my tablet was far from what I expected. When I questioned their service, the manager in turn put the blame on me, do away with her alibis and acts indifferently. The manager even questioned us for making a big fuss over a small object. For her it may be small, but for me who paid for the tablet and the service, it's a big deal.

I paid 10, 400 for the lcd replacement. If only I paid for the LCD itself and not the service, that would satisfy me. The service in this branch is really a let down. I'm sure that most of all their customers feel the same way I do. If you read through the reviews in this branch, you'd see almost all are negative and they have the same complaints on the service. Most of them would say that the people here are lazy and so on and so forth.

Also, this branch plays pirated movies for all the waiting customers to see. Isn't that against the law? When I was there they were playing a pirated video of Worlds of Warcraft which is still being shown in cinemas here.

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12:53 am EDT
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Samsung black line coming through my samsung tv un60hu8550

Today I was watching an tv show and suddenly my tv suddenly stopped and than I see that there is one big single black line at bottom of my tv.

I bought that tv last year and it's out of warranty now so samsung is telling me that I need to go to service technician and pay him to solve my issue.

Another thing is that samsung online has different answer for it and samsung customer service told me to do totally different which I think there was nothing to do with my issue.

When I searched about it, I found that lots of user getting same issue like me.
Samsung should take care about this issue and give a good customer service to them users.

Samsung should fix my tv and give me a perfect customer service.

Thanks.

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4:25 pm EDT
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Samsung samsung smart tv purchased december 2015

The "guide" on my samsung smarttv quit working correctly two weeks ago. I called samsung two weeks ago about the issue and never re ceived a call back. So today (06/20) I called them and gave them the 'ticket number'. The problem I was told was that the tv broadcasters are sending out the wrong information (Which is bogus based on searching this issue myself online). I was then told to 'fix' the issue, I would have to have the smarttv "clock" set to the wrong time. Well, after 45+ minutes of discussion to include being put on hold, we ended the issue in disagreement. I told samsung the problem is with their software/time zone program they said it was tv broadcaster problem. So while I live in eastern time zone, I have tricked the tv into thinking I live in the atlantic time zone (Of course manually changing the time). Btw - the default 'auto' setting for time doesn't work right - and wasn't working right on the tv right out the box, so I have always manually controlled the time of the tv. The "guide" worked just fine from december 2015 through may 2015. The last two weeks (June) is when the problem arose. So I hardly believe it's a "tv broadcast" problem.

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5:41 pm EDT
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Samsung cell phone and washer and dryer

My wife and I have Samsung galaxy 3, we both had one when they first came out and loved the phone so when we up graded we bought the Samsung galaxy 3 again, just under a year we were having problems with the batteries staying charged, I call and customer service said sorry the phone over a year old, I told them It was not I had it just under a year and they can check with sprint. Then they said it was on the shelf for more then a year and they cant help.
Next Samsung story, we bought a washer and dryer front loader, cost right at 2000, about year two the pump on washer went out, I order the part and put it on, very hard job they the heating element on the dryer went out, ordered and fix that also, a year later the pump on washer went out again, at that point I purchase another brand of washer, my dryer heating element went out again but the part is under warranty so fixed for the second time, I called customer services but they did not want to hear or cared about it, I am done with Samsung product. I am looking for new tv now, will not buy Samsung they don't stand behind there product and customers services is not good/

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10:08 am EDT

Samsung smart tv model ua46d8880

A couple of years ago, I bought a samsung smart tv model ua46d8880. It worked fine until yesterday when it switched off suddenly. I switched it on again but unfortunately it switched off automatically once again in a few seconds. Upon calling the samsung service center, they sent their technician who stated that a board of the tv is out of order and would contact the center about replacement. Then I received a call from the center stating the the necessary board is presently not in stock and even if they order it, the cost of repair would not be worth it and it would be advisable to discard the tv completely. What business ethics calls for a new tv to be discarded just because a specific part is not available? Is this the type of service which samsung provides to its customers? Just because they cannot repair the product, it should be thrown away. I have decided not to buy any samsung product in the future and will also advice all not to do so.

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AmyK95
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Jun 06, 2016 11:20 am EDT
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I had the same problem with an HP all in one printer several years ago. Even though the printer was only 15 months old, it was not repairable since they didn't make the parts. Not as expensive as a smart TV, I just wanted folks to know that this can happen with any product and any brand name!

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