Samsung
reviews and complaints

Samsung bar fridge was bought from Dion Wired on the 02/02/2014.Barcode [protected].Complained to Dion Wired they sent us to the samsung desk where we placed the complaint.They sent a technician from Technifix who ### the problem came back another day to repair, the problem still continued Technifix came back to repair the problem still continued. Technifix has been to me six times(task no.164891&task no.168038).The freezer part of the fridge freezes where the door panel juttes out, not allowing us to close freezer door, it even freezes on the under panel of the freezer but the fridge itself does not cool anything, in the past we have food, fruits and milk get spoiled.The fridge is now not allowing me to defrost. On the 04/01/2016 we contacted Technifix they said they cannot help me I must phone Samsung on [protected] which was not working i finally got through on [protected] they were suppose to contact me but didn't one week has passed and now what must I do with a fridge that does not work.I would like a quick response to this problem. Contact me on [protected]

- my problem started on 10 December 2015, i requested maintenance to my washing machine, they recommended to change spare part with cost 700 Egyptian pound and told me it will be as the new one, i agreed . after my first trail after installation of the new spare part, i found the problem still exists and strange sound occurred. i called them again, after there visit they need 2000 Egyptian pound over 700 Egyptian pound, so my recommendation 1- as the main problem still exist after the new spare part . take your spare and give me my money back as if i know that i will cost 2700 i will by new one . 2- or as there first recommendation it will be as new one repair with 700 Egyptian pound as the problem appeared due to your bad maintenance. - the main shock and the biggest, i called Egypt Samsung hotline several times, i send to Samsung Web Site, no one contacted me to solve my problem .every call to Samsung hotline, we will make complain and wait call from our side . - finally me and my family the only one who suffer as form 10 December up to date as we couldn't us the washing machine, all our mistake that we trust in Samsung products.and support Micheal Ragai [protected]

I bought a brand new washer and dryer samsung. Both front loader. The washer was leaking and dented after delivery. 2 days later when i first turned it on i immediately called 1800 samsung. This was obviousy under warranty. The service was humiliatingly rude. Very demeaning and insulting. I called 457 times. They lost ticket numbers and delayed service Representative to come. Finally 2 months later service man came said it was not repsirable and sent in a request fir replacement. In this time 8 representatives said they will replace washer and dryer and take the other new ones. 127 service reps stated its too late now. They stslled for 4 months. And then blocked my calls and stated no we will not comply to replace brand new washer that was defective beyond repair. Service rep sent files. Samsund lied and said they never received it. Service man that works for samsung said i feel so sorry for you. But i have no more time to deal with them. I spent lots and lots of money one brand new washer and dryer 6 months ago. Ive been fighting ever since. And go to laundry mat for 6 months now. Lots of money lost. But due to the incompetent rude debilitating customer service for samsung. I want to esculate this yo a replacement and full refund. As ive spent over 500 on laundry mat plus gas and labour equals enough as i pasid for my washer and dryer 1556.00 I hope to hear from you. This is horrible Brigitta Pelcz 7 1940 nancee way west KELOWNA BC v1z3r5 [protected] cel [protected] home

I have purchase my Samsung Refrigerator (double door) on dated 29/10/2009 from Sargam Electronics, Rohini, Delhi-110085 . Invoice No. SJR 3866. While purchasing the refrigerator I was well informed by the dealer that it has 10 years compressor warranty . Further 10 years warranty was informed by Samsung engineer Mr. Rohit Sharma who came for the initial installation of the refrigerator . Now when my fridge was not cooling on both sides I called customer care on dt 11.12.15, was informed compressor is not working, complaint ref no [protected] the call was attended by Ms Sneha & confirmed the compressor of your model is under warranty & will be replaced free of cost . But the service centre informed we are a different body & cannot provide warranty . It is really surprising that company of Samsung repute cannot confirm among each other regarding the warranty among customer care & service centre, they donot have any coordination between each other, on speaking to service centre we felt that they have an upper edge than the Samsung customer care . Again we were confirmed 10 years warranty on compressor while talking in customer care on 15/12/15, complaint ref no [protected] call was attended by Ms. Mrunal, on informing the problem, she confirmed that your compressor is under 10 years warranty & we apologies on behalf of service centre & am appointing an engineer namely Ajay Kumar who will rectify your problem by next day positively . Till now received no solution to the problem except running around and becoming sandwiched between Samsung customer care centre & service centre who donot have any co-ordination between each other . After this episode we received a call from Gurgaon customercare from Mr. Abhishek ( Donot know which position he holds in Samsung ) trying to ask question to make the compressor not under warranty . He asked me warranty sticker on fridge ( knowing himself it will not be there as company started putting the same only 2 years back . What was the reason asking a question from a customer which is not valid for the issue of 5 year old refrigerator) . Then came up with other question : That your compressor is inverter operated or not ( knowing customers are not technically educated to answer such questions) and answered himself your model has inverter operated compressor hence not under warranty but I would have given you warranty if it would have been non inverter compressor. When both compressors are of same time, then why 10 year warranty on one & not on other . Here making my compressor inverter operated ( & passed the judgement not under warranty ) & have taken the instant decision if would have been non inverter compressor ( which he knows now is not ) can provide the warranty . This clearly shows trying to force the customer to go under non warranty . Different versions from Samsung employs shows I have been cheated or duped . This means what dealer, Samsung installation engineer followed by Samsung customer care people who have informed that your compressor is under warranty are wrong & service centre & Mr. Abhishek ( Samsung Gurgaon ) are right ! After Abhishek we have received call from Anuja ( Senior executive) who has been well informed by Abhishek about the matter but still said she will be taking 3-4 days to respond . To our surprise the customer care of Samsung company are positive about the warranty & whereas gurgaon Samsung were not able to confirm for the same . There is a lack at Samsung end that after giving the model no. & Serial no. of the fridge they kept on saying we are looking into the matter, whereas they should have been very clear in informing the status there & then. It is so confusing that the customer care is right or Gurgaon Samsung is right. To sum up I have been informed from the beginning while purchasing the fridge & till reached Samsung customer care that compressor is under warranty . The lack of information between Samsung people & giving wrong information to customer by their own staff becomes the complete responsibility of the Samsung to solve at their end & to take care the customer should not be harassed if they face any problem in their product life which is clearly informed by their own staff that it is under warranty ! Its been more than 15 days my things are lying outside without a working refrigerator which is not a luxury but a necessity now . Awaiting for urgent positive solution from Samsung or would take the matter to higher authorities . Kind regards, Rajiv Sachdeva [protected]

I registered a call to repair my refrigerator with Samsung customer care 1 week back and I was given the service call registration number [protected]. But even after several reminders via customer care, their service staff never turned up for conducting a repair. We are struggling here without a refrigerator. Had I been informed of their inability to attend to this, I would have done an alternative arrangement. But samsung people kept saying they'll attend to the repair without acting on their own words for the past 1 week. I wonder why this company has engaged such people in the customer service area. Sorry for being so hard. I am frustrated with their service people with people who absolutely have no service mindset. They need to attend to this this problem of your own immediately to save their company from failure. If this trend continues, they are doomed to fail. I am determined to take this complaint to their Korean head office.

please inform me is it fake mail or real sir Conversation opened. 1 unread message. Skip to content Using Gmail with screen readers mohammad Search Click here to enable desktop notifications for Gmail. Learn more Hide Gmail COMPOSE Labels Inbox (5, 376) Starred Important Sent Mail Drafts (21) Circles More Hangouts More 2 of 6, 825 Print all In new window ACKNOWLEDGEMENT AND CHOOSE OPTIONS OF PAYMENT‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‎ Inbox x SAMSUNG COMPANY 1:52 PM (1 hour ago) to me Samsung End OF The Year / New Year Program ®2015/2016 Samsung Electronics (Uk) Ltd Samsung House 1000 Hillswood Drive Chertsey Surrey KT16 0PS, United Kingdom Mr.George Morrison Tell : [protected] Payment Number: NK249NAA Verification Number: NM-00222-674PF Country: India Date: 30 DECEMBER 2015 APPROVAL OF AWARD WINNING PRIZE OF 500, 000.00 GBP FOR DELIVERY/TRANSFER. -ATTENTION TO THE OWNER OF THIS EMAIL ADDRESS-, We are in receipt of your e-mail and wish to thank you for your co-operation, I wish to inform you that my duties include representing your interest and guiding you through claiming your winning cash prize. We want to clarify you here that after a good scrutiny of your provided mail, we are glad to inform you that you are one of the winners of The Uk Samsung Company Empowerment Program sponsored by the Samsung Company Inc The Uk Samsung Company Empowerment Program has been on for more than a decade now and we have changed the lives of many since then. Your life is about to be changed as you are one of the lucky Winners of our Annual Samsung financial empowerment program sponsored yearly bonus promotional, Your winning cash prize of 500, 000.00 GBP (FIVE HUNDRED THOUSAND GREAT BRITISH POUNDS), will be paid to you soon as you meet with the requirements. I wish to inform you that all authorities involved have certified payment of your Mobile Draws Claims amount to 500, 000.00 GBP (FIVE HUNDRED THOUSAND GREAT BRITISH POUNDS), which is prize money from Samsung financial empowerment program Mobile Draws, which was drawn through a computer random system of all the Mobile users worldwide. Be informed that instruments of payment for the sum of 500, 000.00 GBP (FIVE HUNDRED THOUSAND GREAT BRITISH POUNDS) to you is already in our possession and shall be processed upon meeting the requirements stated below. You can now begin the final step of the claims process, which is the transferring of your cash prize to you. With regards to this, there are two options open to you, you are required to select the more convenient of the two. You are advised to complete the below form and send with the fund release Application Letter to me to start the process of release your winning fund to you. The options, together with their associated conditions are presented below: {Option 1:} Your prize money will be wired to your bank account via an automated Direct Wire Transfer System operated by nominated Payment center. Hence you would be required to send us your Bank information, i.e.. Full name... Address... Age... Sex... Nationality... Mobile Number... State Of Origin.. Marital Status... Occupation... Bank name... Bank account number... Bank branch, Swift/iban codes Id proof... {Option 2:} Courier of your winning Cash to you via Courier Company, which is our assigned courier company. Please note that your cash will be delivery to you in your nominated address, The Courier Company would bring the cash to your postal/home address nominated by you and as written below (please you are allowed to correct or amend your contact information in your next mail) You will be required to send your international passport, driver’s license or ID card to me via email attachment as it will be used for a proper identification of you during delivery of your winning cash to you by the Courier Company through our delivery agent. Full name... Address... Age... Sex... Nationality... Mobile Number... State Of Origin.. Marital Status... Occupation... Id proof I expect an email or call from you immediately fill the Application form Letter and making a selection from the two options above. Congratulations and have a wonderful week. I wish you on behalf of all members and staff of UK SAMSUNG ELECTRONICES CO.LTD congratulate you as you expect your wining prize and i hope you spend your money wisely and to the betterment of your community and wish you the best of luck as you spend your good fortune thank you for being part of our commemorative 40TH years Anniversary Draws. Past winners around the world full of excitement Best Regards, Yours faithfully, Mr.George Morrison Tell : [protected] Click here to Reply or Forward 1.17 GB (7%) of 15 GB used Manage Terms - Privacy Last account activity: 0 minutes ago Details SAMSUNG COMPANY Add to circles No details

Dear sir, my name is majid ali khan form nawa killy toru, distt mardan, kpk, pakistan. sir I had received an email today about winning 2015 samsung mobile company united kingdom 2015. they told me that I had won 3.6 crores rupees please I want to conform that either it is true or scam or fake email. please reply me on this email it is my gmail id ([protected]@gmail.com)

Respected ceo, with great shock and heavy heart I am mailing you again after a year for the issue in led tv 32” h5100. As it has become a recurring problem on this product. First time - I bought samsung led h5100 on 10/4/14 from reliance retail ltd. Mulund r - mall. The product got problem on 5/5/14 in the picture tube else backlight is gone. I asked to register a complain they told that I have to complain in samsung as it is their responsibility not reliance. That time my registered complain no with samsung is "[protected]", receipt attached. Any how it was sorted with very very long follow up with executive and that time also I had mailed to you, and I got the refund of the amount. Now again second time – I bought same model from kings electronics pvt ltd. Airoli. On 19/5/15 invoice no - air/tv/113/14-15. Just because of reliability in samsung but now just after 1 year the recurring problem likely from the first product came again. Now the power is not coming in the tv and not getting on. I had coordinated to many peoples from samsung sitting in senior position got answer that we are not the concern person to solve it. I had to coordinate to customer care and I had to pay for it for service and so. It is very unfortunate to the quality controller check in samsung is very very low for that reason second product is faulty again. I think we had not bought any “toy or vegetable” which goes off in a year and can buy again. I am having other product like ac, microwave, washing machice of samsung which are still in working condition without any fault from last 8 yrs. If you want I will send you receipt. If I go for servicing I had to pay around 1200k + or – for service exe. Visit and other for repairing and new device installing into it. Which is a very big question that this tv wont be having problem in future becz it’s a faulty product anyhow. And your toll free no. Are not working – [protected], [protected] I am forwarding the name detail attached whom I had contact with no result. And I am very sure if I call other too will give same answer. Name contact no reply from them jacob manasseh [protected] not into my concern department rajesh a [protected] not into my concern department vaibhav [protected] not into my concern department prashant [protected] not into my concern department kindly take this complain in a very big escalation on samsung reputation. And provide us valuable solution. Regards ruma dey [protected] joydeep dey [protected]

Dear Sir, Due to heavy disaster in chennai due to rain, astonished when spoke Samsung customer care for free service and repair. We trusted your company and bough all products of your company, TV, FRIDGE, Washing Machine, Mobile phones etc, , but at this juncture your people say that it is having a date criteria - from 2011 ONWARDS you are giving free service. Then I have bought it on 2010 July. Then they said we cannot do. What is this Sir... Why this step mother treatment, already we have lost everything, but still you are keen in your business. I am an advocate, requesting you to give a free service to me. Details enclosed below, If possible please help. Name . N VISWANATHAN Mobile -[protected] Phone -[protected] A/c No:[protected] Complaint No: [protected] MODEL-C821K4A40MAQJQ Hope you will help us in this juncture.

After two months, it has stopped working. Totally warm, no cooling. Customer service people are not too bright. They have a set of questions to ask regardless of what the problem is. Kept on asking inane questions even though i told them repeatedly that it was totally not working, dead, not cooling at all, ice melting onto my floor, and that i needed a service. Ex. Did you put something warm in the refrigerator? really! finally after talking with three people, being disconnected once, they gave me a ticket # and told me someone would call within 24 hours to schedule an appt. I told them that i have a full freezer and refrigerator and it could not wait 24 hours to even try to schedule an appt. Too bad, that is their procedure. Awful customer service. Why can't i just call a tech and schedule service? i was planning on buying a samsung double range. Now seriously reconsidering samsung. Their customer service is second only to comcast in the list of horrible experiences.

The worst customer service experience ever. I bought a $2000 TV only to find out that the 3D is not working, I called the customer support, got transferred many times, talked to many agents who could barely speak or understand English, the total duration of my call was 2 hours and still the issue remained unsolved. I called again, this time to find a super rude supervisor, again who could not understand English, he promised to call back the next day which never happened. As of now, I am chatting with this support guy who has repeatedly asked me the same questions multiple times, let me mention that we have been chatting for almost 30 minutes now and he has not come to a conclusion yet. Thinking about returning the TV and publishing this review on all possible public forums.

I have an issue with a new contract taken out with Vodacom Clearwater in October 2015 and your assistance going forward would be greatly appreciated. I opened a new contact in October which was for a Samsung S5 on a Uchoose 200 top up. The phone worked fine for about two weeks then it started dropping signal I was unable to use the phone and anyone calling would just be redirected straight to voicemail This would happen numerous times a day lasting for a few minutes up to hours. I went to Twitter to view my frustrations and they advised me to try switch to another network as the LTE network may not be strong enough at my work place, which I did and it seemed to be okay I got home and….no signal until I switched back to the LTE network I went to Vodacom Clearwater and they advised I book it in at a Vodacom repair shop So I went to Vodacom Fourways repair shop where it was booked in. After two days they advised it was the mother board and they were going to repair it, two days later they advised they received the wrong spares and the phone was going to take longer than expected. After 7 working days my phone was ready. All looked good and I went back to work, no more than two hours later it started dropping signal again I contacted the manager from Vodacom Fourways who after refusing to accept that the phone was still not working correctly advised I should come in and do a sim swop and we could see if that would solve the issue. Which I did, and once again for two weeks all went well Now my phone is dropping signal once again sometimes up to 10 times a day, if I am in a shopping centre 99% of the time I have no signal what so ever I contacted Vodacom and their answer is, we will have to send it away to head office and it could take anywhere between 16 – 30 WORKING DAYs that’s nearly a month and a half with no cell phone no contact? I am a Mom of two young daughters I drive around on my own, I am home alone some nights, I cannot be without a phone for nearly a month and a half…if it was an old phone fully understandable, however this is a phone that is not even three months old and I have had endless problems. I don’t think I am being unfair by requesting a new or replacement phone, I am happy to have my contract still I just want a phone that works, is reliable and I don’t have to stress that I may be in a dangerous situation and I have no signal. I have taken screenshots at various times showing that there is not Vodacom Signal found. No one cares they just want their money I have contacted CPA

I purchase a new SUHD TV on 3rd November 2015 and it immediately became clear that there was a problem with EPG population as well as issues recording and series recording. I checked signal strength programme by programme and in every instance it was within normal parameters. I tried to contact the supplier (Currys0 by 'phone only, after listening to music, pushing this button then that button, to be told to ring another number which turned out to be Samsungs. Again I was subjected to a long wait until eventual connection to what they termed an expert. He suggested that I do a reset, told him I had already done this twice, after which he asked me to check signal strength. When I told him, between 65 and 75 he told me the sattelide aerial system was faulty and I must have a signal of 100. Having a little knowledge of these matters I suggested he was misinformed. After saying he had checked with a supervisor he reaffirmed it was my aerial. I refuted this and asked to speak with someone higher as he, an 'expert' by Samsungs own statement was clearly not. I eventually spoke with someone who admitted that the fault I was experiencing was Samsung, 'known fault' on which they were currently working but had no idea how long a fix would take. Eventually, 23 days after initial delivery Currys replaced the TV. This replacement displayed exactly the same fault so, as a first approach I contacted FREESAT, explaining my problem. They checked and confirmed they had no technical malfunction. I then had over an hours on-line chat with another Samsung 'Expert' who was clearly as clueless as the first one. I requested a senior person contact me and it was arranged someone would ring me the following day at a pre-agreed time. When I didnt receive this call I rang Samsung UK and stated my complaint, after interminable music I was put through to Customer Complaints. They as ked for a minute to find out why I hadn't received the promised call, but instead, after another long wait, I was put through to yet another 'Expert'. He had little knowledge of my problem, despite him getting details up on his system. I suggested, rather than me spending even more time and money on the phone, that he go away and find out full details of the problem and then ring me back. He stated that they were unable to make outbound calls and it was necessary for me to go through the whole process again. Exasperated, I hung up and rang Samsung head office again and explained my frustration - only to be told by the receptionist that the only way forward was for me to go through an Agent, whom I assume meant another 'Expert, and if that expert was unable to resolve my issue, then, and only then, would my complaint be escalated. When I reiterated my previous contact wherein I had been promised a call back to escalate it she said sorry, that, s how it works. At this point I hung up, jumped in the car, went to Currys and demanded, and received a full refund. Moral of the story; If you get a Samsung TV do not expect help from Samsung - They simply do not understand the concept of Customer Service. I realise Samsung is a South Korean company but it makes me wonder how much of a hand Kim Jong-un has in the Samsung care philosophy.

I purchase a new SUHD TV on 3rd November 2015 and it immediately became clear that there was a problem with EPG population as well as issues recording and series recording. I checked signal strength programme by programme and in every instance it was within normal parameters. I tried to contact the supplier (Currys0 by 'phone only, after listening to music, pushing this button then that button, to be told to ring another number which turned out to be Samsungs. Again I was subjected to a long wait until eventual connection to what they termed an expert. He suggested that I do a reset, told him I had already done this twice, after which he asked me to check signal strength. When I told him, between 65 and 75 he told me the sattelide aerial system was faulty and I must have a signal of 100. Having a little knowledge of these matters I suggested he was misinformed. After saying he had checked with a supervisor he reaffirmed it was my aerial. I refuted this and asked to speak with someone higher as he, an 'expert' by Samsungs own statement was clearly not. I eventually spoke with someone who admitted that the fault I was experiencing was Samsung, 'known fault' on which they were currently working but had no idea how long a fix would take. Eventually, 23 days after initial delivery Currys replaced the TV. This replacement displayed exactly the same fault so, as a first approach I contacted FREESAT, explaining my problem. They checked and confirmed they had no technical malfunction. I then had over an hours on-line chat with another Samsung 'Expert' who was clearly as clueless as the first one. I requested a senior person contact me and it was arranged someone would ring me the following day at a pre-agreed time. When I didnt receive this call I rang Samsung UK and stated my complaint, after interminable music I was put through to Customer Complaints. They as ked for a minute to find out why I hadn't received the promised call, but instead, after another long wait, I was put through to yet another 'Expert'. He had little knowledge of my problem, despite him getting details up on his system. I suggested, rather than me spending even more time and money on the phone, that he go away and find out full details of the problem and then ring me back. He stated that they were unable to make outbound calls and it was necessary for me to go through the whole process again. Exasperated, I hung up and rang Samsung head office again and explained my frustration - only to be told by the receptionist that the only way forward was for me to go through an Agent, whom I assume meant another 'Expert, and if that expert was unable to resolve my issue, then, and only then, would my complaint be escalated. When I reiterated my previous contact wherein I had been promised a call back to escalate it she said sorry, that, s how it works. At this point I hung up, jumped in the car, went to Currys and demanded, and received a full refund. Moral of the story; If you get a Samsung TV do not expect help from Samsung - They simply do not understand the concept of Customer Service. I realise Samsung is a South Korean company but it makes me wonder how much of a hand Kim Jong-un has in the Samsung care philosophy.

To. name - mr. mohd muzammil payment number: nk249naa verification number: nm-00222-674pf country: india date: 10 december 2015 dear prize winner this is to bring to your kind notice that we the entire management of samsung company jackpot tour poverty alleviation grant mobile draw board has finalized with the board directors of the respected organization towards your money delivery in your nominated bank in your country. the processing manager will be arriving india note you are to send to our processing manager a copy of your id card/passport copy for clarification as soon as he arrive india. (email : peter. [protected]@diplomats.com) departure date / time: 10 december 2015 - 10:30:00 p. m. (uk time) arrival date / time: 11 december 2015 - 9:12:00 a. m. (india time) in this regards, our respected processing manager will be departing from united kingdom here in respect of your wining draft delivery in your nominated bank via rbi without delay. moreover, according to the telephone conversation my personnel assistance had with the chief manager rbi [reserve bank of india. raghuram rajan rbi governor] authority in your country, he indicated that you will have to pay the sum of (390 dollar which is about rs 22, 500inr) as your fund transfer charges as soon as our respected processing manager arrived in your country. you make sure you hasten up with what so ever you are doing to avoid misfortunes in the delivery of your price and kindly have it in mind that there are other beneficiaries waiting for our respected processing manager arrival in other country like malaysia and singapore. note: the name of the processing manger is dr. james peter for more information and analysis regarding your fund delivery do not hesitate to get us informed for guild lines and instructions, I wish you on behalf of all members and staff of samsung company company we congratulate you as you expect your won prize and I hope you spend your money wisely and to the betterment of your community and wish you the best of luck as you spend your good fortune thank you for being part of our commemorative 143rd anniversary draws. congratulations and have a wonderful week. reply me to acknowledge the receipt of this e-mail immediately to able me to process your claim. please feel free to call me on the phone number written below: call within 7:30am-9:00pm gmt. good luck and congratulations once again and have a wonderful week best regards, yours faithfully, mr. philip johnson tell : [protected] samsung electronics (uk) ltd. copyright samsung ®2015

Good day I purchased 2 devices as mentioned above 08 september this year (2015) on contract in other words they are hardly 4months old one day both the devices where in safe counsel in my hand bag but when I removed them both the screens where cracked one more then the other and both devices where extremely hot. I heard from people that you get 2 free screen repairs when it is still under warranty / guarantee but only to find out that my devices do not apply, them basically telling me that my phone isn't good enough to apply and that it will cost me r1300 per phone which is insane seeing that the phone new cost r1699 and to top everything one of the ladies assisting me made an sarcastic comment when I mentioned that it's almost as much as buying a new one her word where " then why don't you. " I was highly upset I took them on contract as i'm not able to afford it cash I still practically have one year and 9 months to go before I can upgrade/replace it i've always loved samsung products but now I would never buy samsung products again yet alone suggest it to anyone I know, there is always some excuse as to why they can not do what they say they do it's pathetic and false advertising!

The winning prize is package in a parcel with sealed to prevent anyone from opening; the parcel will be send through diplomatic courier service to india as a diplomatic parcel. One atm card (Samsung galaxy s6) and a 52 inch widescreen plasma tv with built-in home theater system from samsung electronics will be presented to you as a gift at the time of delivery by our diplomatic representative assigned along with the diplomatic courier please cheek my parcel by athinarayanamoorthy. C no;18, hospital st, karayambuthur (Post) , pondicherry-605106... Mobile number:[protected]

Samsung does not stand by their products! New fridge malfunctioned and after using the store company that held the warranty twice to repair the same issue, I contacted Samsung to replace it. They offered to have someone come out and check on it. Their repairman was able to diagnose and repair the real problem. A couple a months later I get a bill from a company I never heard of and find they were hired by Samsung! For the past 6 months I've been switched back and forth between the store where I purchased the fridge and Samsung. The store couldn't help since their warranty company didn't make the repair, but they offered me some compensation for the hassle. Samsung is still refusing to cover the bill (the parts portion) and are adamant that their warranty is only good for ONE year. So never spend big bucks on a Samsung product cause it might only last a year! Wish I had seen this website before I laid out 4K on Samsumg appliances! Never again!

I am a Samsung fan, always was and always suggest people to buy it, all my stuff is Samsung! so i have bought a Samsung 65"smart tv in oct 2013 when it came out, with that i have a 2 year warranty from samsung and i paid R20 000.00 for the tv.The tv also comes out with alot of functions that the tv provides, but i dont use any of those functions to be able to create any problems to my tv .in June 2015 the first problem started with the panel, i didnt even have the tv for 2 years and i started to get problems with it, samsung referred me to people that works under them and they repaired the tv under warranty, and gave me a 3 months warranty on it! now iam sitting with the same problem again and iam not even 1 month out of samsung warranty and iam being told no one can help me. not even a goodwill or something, so i paid R20 000.00 for a tv that gives problems in a year and a half and then the same problem will occur every 6 months or less? i have 2x 55" and a 1x 48" Samsung tvs those i have longer than 4 years and i HAVNT had 1 single problem with them and i didnt pay close to R20 000.00 for them. So i would like to know the more expensive samsung products are the more likely they are to have problems in the early stages of warranty? because i would like to know that for future, then i would rather spend that much money on a other brands then and move completely away from Samsung! I would like someone from Samsung to contact me about this please.