Sam's Club
reviews and complaints

I work at sams club. The sams club on Cobb Parkway. I work there a little over a year and I must say I like my job, but I can't function in the drama. Coach donvinnie Boyd and Tiffany are the main problem. Whenever you talk to the store manager about anything or problem in the work place, they say they will help, but don't do anything about it. Tiffany is a COS, but often act like a manager. It's seems as if she run the whole sams club. The main probalem with this lady is that she do any know how to talk to her workers. She's always raising her voice, and making faces as if she's somehow looking down on the cashiers. She's also harsh on a certain COS whom she works with. I always watch her and she's just so entitled and she's always talking to people like they are dogs and I don't appreciate it. She has hurt my feelings a lot of times. She can be nice, but she doesn't know HER place in the work place. She's telling managers whose hours to cut, who she doesn't think is good in a particular place, and shes always raising her voice. Overall, I know she's a nice person inside, but in the workplace It feels like that's where she lets out her anger.

Coach donvinnie Boyd on the other hand is very picky with whom he interacts with. He is very professional in but behind workers back, his tongue is loose. He doesn't know that what he says about employers to his favorites aren't always kept secret. I was recently moved to another area requested and before I was moved, I had a conversation with the manager in that particular area about my hours because school in starting in January. I work 4 or 5 days. They would repeatedly harass workers on their off days to come in because they are short of workers and because I said no, he told the manager this " I don't know why you even put her back there, you know she don't like to work"...now why would he say something like that and put something in other People's head. That makes them see things his way and I'm perceived as a worker who doesn't like to work before they can even get to know me. I work when I am scheduled. Sometimes I don't even want to work at sams because I feel like I'm going to be talked about, harassed somehow and never given my breaks until 5 hours as always. He's always getting me in trouble and saying I'm "nonchalant" when he talks to me. I'm not nonchalant it's just that I refuse to give him something to write me up about so I stay quiet. My outer emotions have nothing to do with the way I feel inside and I wish he would stop harassing me. He's constantly slandering my name and then smile in my face as if he never did.

And another thing, I'm a great worker and a great person. I come to work, and I would like to do MY job in peace and I wish they would just let me do that. I requested Change for another department, talked about it, and got in and the whole time Tiffany would keep calling me up front, saying why I'm not working up there, and I tell her over and over again that she should speak to the manager because I work in this department now and I was welcomed as such. After a few weeks, Tiffany who I thought was a cos comes to me and tells me that no one talked to her about me moving departments so I better follow my cashier schedule. I said okay, but I'm very disappointed because I thought I was finally moving to an area where I feel I will flourish in and just to be nudged out of it like I did something wrong is preposterous. And the funny thing is that, she and her bully buddy coach don seems to hold this grudge towards me and I know they don't want to see me anywhere else except the register so that's why he have her come talk to me about following register schedule. And then she cut my hours knowing that I have school and other bills I need to pay for. From 32 hours a week to less than 25.

All they need to do is let their workers do their job and treat them as equal. Don't give one cashier privileges and more equal treatment than you do the next person...Coach donvinnie is the main person who shows favoritism at the work place.

And the workplace could really use some structure and equality. It's very disorganized, no one is ever scheduled correctly, and based on how the workers are treated, they never seem to last. And I hope my telling my issues doesn't affect the way they treat me. It's just that I need someone to talk to because the managers aren't really there to help you like they say they would.

Today went to Sams club to purchase a few Christmas items. Went to a register that said open. A Sams employee watched me put my items on the counter. Then she came over and said "I don't know why your at this register, their is nobody running this one." I said the sign says open and there was a lady standing by the counter (turns out this was another customer organizing her purchases). The Sams employee then says no, its not open, someone didn't change the sign with they left the register. All the time she is just smiling and walks off touching bags of nuts like she is working. I would say she was probably in her late 60's, short hair, glasses. Old enough to have learned good customer service skills of which she was severely lacking. I have both a Costco and Sams membership at this time and trying to decide which one to keep. Who do you think is winning right now?

We used to be able to special order tires on the WEB site and have them delivered to our store for installation. The policy is now to order the tires at the store only. That would be a 31 mile drive each way for me just to order tires through Sam's. Local Discount Tire offers the same tires for $35 less per tire and the same warranty and service policy.

That's a great business model Sam's

Austin TX

1 or 2 Sams Club Managers were rude to me at my station and told my Advantage Solutions manager in the store that I had taken a sample of a product at the station (which was correct : I am not sure whether this is actually prohibited or not) and that I was not wearing gloves at the time, which is actually completely false.

I would like to complain about this manager's lie and abusiveness.

I have scheduled auto payment of one of my utility bills by using SamsClub discover club card. Without informing samsclub they declined the payment which cuased me a penality of late fee and interest charges. When I called Samsclub, they told me it is my problem. So I requested to cancel service, that time they told me that I earned Cash back will not pay if I cancel the service. It was not a pleasant conversation.

I placed an order with Sam's Club and paid extra for the delivery. They took my money and several days later they contacted me and said that they were not able to deliver to my address. I asked them what was wrong with my address but they did not bother to explain.
So I asked for a refund and they said I'll get the money within 3 days. I actually received a refund two weeks later.
But they did not refund me the shipping fee that I paid and when I contacted them again they said that they were not able to refund the shipping costs. No apology, no explanation. Will never buy from Sam's Club again!

8-2-16 shopped at Sams, left wallet at refreshment counter. Sat down within 10 ft of clerk/cashier, in plain sight for 10 to 15 minutes, sam employee took wallet and hid it until I walked away and then she removed it and it is all in security camera. Store does nothing for me. All afternoon from noon til 8:45 pm on 8-6-16 they mislead me, telling me they are taking care of it. In reality they walk her out of the store, then about 6:30 pm tell me I should have called police and filed charges. Took police 2 hrs to arrive. Seems perfectly clear that other customers seeing police escort an employee out in cuffs was not going to happen. Taking care of your image weren't you. Thief is gone and any evidence is gone with her. She has all weekend to dispose of any evidence she had on her. Thanks jerks for caring for the customer. The wallet had 12, 000 to 14, 000 dollars, about $12, 000 in cash. Ross St. Sams in Amarillo, Tx., My 30 plus yr relationship and my business with you is finished! Ol' Sam would be so proud of his rich kids PR. Now I am free to spread this on internet and local news, ENJOY.

Within 24 hours gave my daughter a rash. Pampers where thin and soiled within 1 hour. Took diapers back to Sam's after diaper rash worsened and cream did not heal this hideous rash up. I exchanged for the Winnie the Pooh Little Snuggler and went to doctor for advice and more cream. With in 1 day the rash cleared up and the diapers where thicker which helped the rash to clear up and go away. I will no longer use those type of Huggies, the Winnie the pooh little snugglers are better

After returning to my 2014 Honda CR-V on [protected], I found a shopping against my car, causing damage to my rear right bumper. "Monica" came out to my car with me @ took info, we both took pics with my ipod. "RJ" the manger called me 2 days later and said it was caught on surveillance that a customer hit my car and ran, and they were trying to identify the customer, and he said to get an estimate, which I did. He said something about the cost being at "club level" and i still have no idea what this meant. I returned on 3-7-16 with my estimate, and RJ took pics with his cell phone, and he said the "insurance company would be in contact". Samantha from Claims Management played phone tag for weeks, because Samantha never answers her phone! I sent her several emails, including a message 3-23, and today [protected] days later) she finally responded to say that my car getting hit was not on camera, and they were 't responsible. Someone is lying and I don't appreciate being lied to.
Why did "coach RJ tell me it was caught on camera, and to get an estimate on the damage? This is the most dishonest business I've ever dealt with, and this will be my last membership to Sams club. They treat their customers poorly. Do your self a favor, and join Costco.

I've asked this club to stock regular Poise #5 but it declines to do so. It stocks Poise Long #5 but no regular size. It irritates me as my wife uses this product and I spend a lot on it elsewhere. I spend thousands at Sam's every year and seldom make requests. However, this is one I have made and it burns me up that I cannot get affirmative action on it.

The employees at Sams in St. Charles are horrible. The early am is bad enough, there are never enough checkers. They miss the bus, oversleep etc. (not my problem). Now I refuse to go back. I Quit! I have complained several times on the phone. Check out your checkers! My last visit was at 6pm last night. They laugh, giggle, they are rude, they huddle together and visit all at one lane. There was not one white checker. I have been a member since Sam first opened. I do not understand how you can have all blacks and no whites. These employees take the bus from the city, where did all the good checkers go? I am making a complaint it is not equal employment to have all blacks. This was my sams, in my neighborhood. Now it is a black getto store. I would like to be notified. Leslie Schnaible with Pattys Catering [protected] This used to be all a great store. Your employees yell from the front door to the checkers, acting like they would at home or on the streets. These people are ruining this store and chasing people other places. I have been using self check for a long time, but last night I wanted to make a payment first. I could not do that at a self check.

I purchased an Xbox one as a Christmas gift for my son on 12/14/2013. I also purchased the service plan. My son informed me the Xbox was not working properly and was randomly shutting off. I contacted Sams service plan to start the service order on 2/23/2014 was told I would have shipping label in 2 hours, then 24 hour then 48 hours. Then 3-5 business days. Guess what today is 3/11/2015 and I am still waiting on the shipping label and for a shipping supervisor to contact me. I just want the product I purchase repaired with the plan I paid for to have it repaired. How hard is it to email or mail a shipping label? I will not be purchasing and electronics in the future from Sams Club.

Purchased 2 boxes of contact lenses and when I opened the first box, the foil seemed different (almost appeared crinkled or weathered). After wearing the lens for a few hours, my eye began to burn and felt like I had glass in it. Took the lens out and threw it away and put another one in. The same results. Took the lens out again, and changed it with the one that was in my other eye (an older lens), thinking it was an issue with my eye. Immediately the other eye began to hurt and feel like it was being scratched. I went to Sam's Club to return the lenses (I opened the other box and the foil looked the same so I didn't even bother to try one of the lenses from that box). The man who was at the counter (who sold me the lenses in the first place) shrugged his shoulders and said there is nothing they can do for me because I opened the boxes. Had I not opened the boxes, I wouldn't have known there was a problem. I asked if there was something he could do to hold me over until I was able to replace the prescription and he said there was nothing he can do and he doesn't know what to tell me. I told him when I ordered from 1-800-contacts for the past 5 years and had one similar problem, they immediately replaced my prescription. He again shrugged and said "this isn't 1-800-contacts". I was sent on my way with a scratched eye and 2 boxes of defective contact lenses. I am tempted to cancel my membership to Sam's Club based on this incident.

Well this day did not go as planned for sure. We were going to buy our new phones, so we went to Verizon first, then went to Sam's Club to buy our iPhone's, well as we were leaving, they had a leak in their ceiling and as you go out, there was some water on the floor, the wet sign I guess they had out had been pushed to the side and didn't cover the water puddle, so I sure fell, right flat on my face, broke my glasses and ended up with a big knot above my eye with a cut, so needless to say I ended up in urgent care, they took an ex-ray of my head and eye to make sure nothing was broken. The whole ordeal took all afternoon. Why don't stores if they know they have leaks in their ceilings and are putting puddles of water on the floor, WHY NOT FIX THE LEAK. One of the clerks, even said she fell over here where the leak is, well so they knew that...? I am very thankful I was not hurt more seriously but wonder if it had been an elderly person and they could have been hurt badly. When I was walking out two ladies asked if I had fallen, and I said yes, the one said well I fell last week ended up with a busted knee. What is wrong with Sam's Club...how many people have to fall before they fix this leak? I am very upset right now. I do feel blessed I am okay, but still upset that this happened because of Sam's Club's negligence. Remember when you are in Sam's Club watch your step. What a day...should have just stayed at home!

On or about Oct 3 2013, I visited the Sam’s Warehouse Club in Rock Hill. While at the checkout, the cashier asked if I would like my Discover Credit card combined with my Sam’s Club membership card in order to make checkout more convenient for them and me. This sounded like a good idea to me and they offered a $20.00 dollar incentive to make that change.

I was sent to the customer service desk to accomplish this change. I waited until it was my turn and shortly a young lady offered her assistance and I explained why I was there. Their computer system went down in the entire store before she was able to complete the task. I waited approximately 30 minutes and eventually left the store.

Approximately 3 weeks later, I received a combination Sam’s Club membership / Discover Card in the mail. I proceeded to use this card just like I had always used my Discover card and paid off the balance every month. Sometime around the middle of July 2014, I received a statement from MasterCard with my Discover Card charges on it.

After calling Discover bank and others, I found out that “my Discover card” was not combined with my Membership card. A new account was created by Sam’s Club and their new bank. The account was created with (Synchrony Bank aka: GECRB). In turn, after several months Synchrony Bank converted that “Discover Card” to a MasterCard and transferred my Discover Card charges to that account.

I refused to pay that statement as long as it was on a MasterCard statement and told Synchrony bank that I would happily pay the balance if was billed properly on a Discover Card statement. They have refused to do this. They have continued to send statements every month with interest and late fees added. I have received several phone calls demanding payment. They have reported to the credit agencies that I am delinquent on my Sam’s Discover Card account. This account no longer exists and on which they refuse to bill me.

When I asked by what authority they created this account in my name, they say that they told me on previous statements that they were going to do this. During this time, I was distracted by a severe physical problem and a fight with my insurance company. I had a ruptured disc in my neck putting pressure directly on my spinal cord and was distracted to say the least

I believe that no one has the right to use my information to create any account anywhere or anytime without my express permission. I do not have a MasterCard account.

I was deceived by Sam’s Club, when they claimed that they were combining my Discover Card with my membership card. I had the Discover Card for many years and was very happy with it. That card was with Discover Bank.

While talking to Discover Bank, I found out that the long term relationship that had existed for many years between Sam’s Club and Discover bank no longer existed. (For many years, Discover Card was the only credit card that Sam’s would accept.)

I believe it is apparent that Sam’s Club and Synchrony bank conspired to use this scheme to steal as many Discover Card customers as possible and used deception and possibly illegal means to do so.

My objections to these events are many:

1) I was deceived at the outset by Sam’s Club and by extension, Synchrony bank
2) A MasterCard account was created in my name without my permission
3) Synchrony bank is reporting that I am delinquent on an account that they closed without my permission and refuse to accept payment on.
4) MasterCard is an institution with which I refuse to do business. Several years ago, someone fraudulently stole $1035.00 from my VISA account. I reported the theft to the local law enforcement and a detective was assigned. He looked into the situation and found that the money was transferred to a MasterCard account whose owner lived in New Jersey (no name or address). He informed me that MasterCard refused to cooperate with the investigation and He was at a dead end. I will never voluntarily do business with MasterCard.

On 9/19, I ordered for a Serta Roma Premium Memory Foam Mattress - King. Estimated delivery time was 10-12 business day. Later that say, I received a voice mail Home Direct USA saying that they received notification of the order for delivery, that I should expect a call in 2-3 business days from the delivery terminal, and that I should call the terminal directly if I had not heard anything after 3 days.

I heard nothing.

On 9/26, I received an email from Sam's Club that said my order was shipped. It lied. It was never shipped. It never even made it to production I found out later

On 9/29, I called the distribution center in case they were waiting on me as I never heard from them. They weren't. They hadn't received my mattress but it was suppose to come in later that day. It didn't. Or the next day. Or the day after that. I give Home Direct a call on 10/1. They don't know what's up either and never call me back. Same excuse and no call back on 10/3.

With no one calling me back, I call SamsClub.com support line. They say something doesn't look right, say they'll talk with someone, and then never call me back. Same thing happens Monday 10/6 at lunch time when I talk to someone. Promise to email me back, but never do. I call again that evening and talk with someone for over a half hour only to find out that Serta closed for the day and they can't do anything.

This morning, 10/7, I wake up to check the status of my order on the Serta Pro Tracker. Lo and behold, I see not one, not two, but THREE orders out there although it looks like the first two are just duplicates of each other. The 3rd order is a new one and it has a submission date of 5:25. Not sure what time zone that is for so it was either send during my call the previous evening or after I got off the phone, but either way maybe I actually got through to someone who could do something sometime during the day Yesterday. Finally something happend. Wait...does that mean my 10-12 business days gets reset and I'll now have to wait another two weeks for it to be delivered?

So I call again just a little bit ago. I get to repeat the story yet again. So I try to go through it one last time. The rep puts me on hold and talks with whoever and comes back and says that it technically wasn't supposed to be delivered until tomorrow blah blah blah but yeah the order was resubmitted as the manufacturer had a problem. They ran out of supplies.

So it has taken over two weeks of waiting, reaching the end of my delivery period, for someone to actually tell me that Serta, the largest manufacturer in the country ran out of supplies for an order to the largest retailer in the world? Right... Thanks for not communicating it right away, lying that it shipped, and then not informing me until after I beg for information.

So I cancelled my order. Or at least I think I did because apparently you can change my card instantly, but it takes 10-15 days for a refund to happen. You can keep the mattress if it ever gets shipped, and you can cancel and refund my membership as I won't be needing it anymore. Costco apparently wants my business more. It does give me satisfaction knowing that instead of the dozen or so people I've told of my great previous experience, I'll know there will be even more people that I'll tell of the atrocious experience I just had.

This customer service is rude. Mike is a stupid hill Billy in customer service. I asked for his manager and he rudely hung up me. Over the years this company has been terrible. This company does not care about their customers. They care more about t
he employees then their customers. They have people that have no clue what they are doing. I have ceased doing all business with this stupid company.